Car Hire from Tipoa Carhire brokers should be avoided. Especially in Bristol UK. When I asked questions the info provided was vague and misleading and incorrect when I challenged this was told to cancel and go elsewhere. Cheap rate which attracts you in. They advertise and state they provide quotes from all major hire companies but I was only offered cars from one off airport company who do not use major car brands as advertised by Tipoa. I chose a VW Golf type and was told via Live Chat that the cars are on the Airport or would be delivered to the terminal when discussing my needs before booking. After booking I found that I only had choice of offsite provider via a shuttlebus. I tracked down and called the hire company, they were great and open, explaining they do not have vehicles on the airport or deliver either. They do not stock cars from VW, Ford, Peugeot etc. Tipoa advert offered free cancelation. Also Live Chat operator and local manager via email offered me cancelation prior and after booking but when I tried to cancel I found there was a penalty for doing so. Tipoa do have an office on the airport grounds located in the car hire area but are only brokers and do not seem to offer any rates from any of these main car hire companies. Because I am travelling with a relative in a wheelchair and limited mobility a Shuttlebus is not a viable or easy option especially at Bristol Airport. I would never use or recommend this company I use car rentals all over the UK and world and never had this bad an experience or been told so many lies.

This company is not good and charge an expensive cancellation fee! Don't book this car rental company otherwise you will feel regret!!

We "hired" a car for 3 days from TIPOA 5 dats ago to collect from Malaga Airport. Before we booked it we e mailed TIPOA and asked the following. "As I don't have a credit card but will be the driver can we use my partners credit card". TIPOA emailed back that so long as she turned up with her card and passport when we picked up the car it would be ok. So we booked. On turning up to pick up the car from "Record Go", who are the actual car company, they refused to let us have it citing different driver to the Credit card. On asking if we could change the driver to my partner they said only if they got another Voucher from us/TIPOA. This is impossible to do two stories under Malaga Airport with no computer or printer. The girl at Record Go was unhelpful and said in any event even though we had a Zero "insurance" Excess we would still have to buy their insurance to take the car if we came with a new voucher. She would not accept the email from TIPOA saying the credit card situation was ok. Fair play to TIPOA and especially CarTrawler who handled my complaint with the utmost courtesy and help and are refunding our money.

I rented a camper van for two weeks and was generally pleased with the service. Tipoa are an online broker with an excellent customer service chat facility, which proved useful when I lost my confirmation voucher. I certainly will use them again.