OK Rent A Car - www.okrentacar.es Reviews

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Latest Reviews

★☆☆☆☆

“Don't use OK car rental”

Written on: 29/07/2015

I have just been on holiday to Mallorca and hired a car that seemed a good price from OK car rental. My advice is stay well clearTo start with we queued for ages in the heat only to find out when we reached the front of the queue that we should have taken a ticket before queuing, so we had to start all over again. Having paid £38 for insurance when I booked online, I was told that the insurance didn't count because it wasn't with them and I had to pay again. My car had been booked to return… Read Full Review

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★☆☆☆☆

“3 hour wait for a car at Inizia”

Written on: 29/07/2015 by AngelTurner (1 review written)

Waiting in 30 degrees for three hours and more to be processed totally not OK. Lynne Reid, Fenwick Scotland 27/07/15… Read Full Review

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★☆☆☆☆

“Charged 40 Euros for returning the car 50 minutes...”

Written on: 26/07/2015 by bbaker9999 (1 review written)

Worst company and people I've encountered in my life!! I was assessed a 40 Euro additional charge for bringing the car back 50 minutes EARLY!! Returned the car at 0710 and was told I needed to wait at the rental location until 0800 unless I wanted to pay 40 Euros. They claimed I returned the car outside normal business hours and showed me something in super small print in the contract. Really!?!? Bunch of corrupt jerks!!… Read Full Review

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★☆☆☆☆

“Anything but 'OK''”

Written on: 20/07/2015 by Howell124 (1 review written)

If I could give it minus 5* I would Asides for asking for our money back ( to which we were met with the well-rehearsed response 'I don't have your money' ) we should be asking for compensation in time wasted cramped into a tiny room with a 50-people long queue and 6 car issues per hour. We calculated from this it would have taken us a grand total of 4.5 hours once getting to the car hire to actually retrieve our pre-booked car. After 45 minutes of waiting in a queue in the hot sun that… Read Full Review

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★☆☆☆☆

“Egregious company. Horrific experience!!”

Written on: 17/07/2015 by Litzy442 (1 review written)

Pay the extra for an in airport actual professional company as you will end up eventually paying more with these jokers. Two Hours and twenty minutes of waiting for a fiat 500 which I now despise, because it reminds me of that disgrace for a rental company. Pressured to get insurance, only two staff on with over 60 people waiting, kids crying, no indication where it was. (Mallorca) Do Not Do it!!… Read Full Review

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★☆☆☆☆

“terrible company waiting time unacceptable”

Written on: 16/07/2015 by Keyon243 (1 review written)

We rented a car on Ibiza. It was better not to do so. First you have to find out where the company is. This is not at the airport, so you have to take a bus first. Than you arrive and you can wait 2 hourd before you get your car. A wast of you holiday time. Very cheap but a waste of time and your money… Read Full Review

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★★☆☆☆

“Cheecky”

Written on: 15/07/2015 by Wardcs350 (1 review written)

They do not state that they will charge an up-front cost for a full tank of gasoline. My tank was half empty when received the car and only used one quarter of petrol yet I had to pay 65 GBP for a minimum usage. I give it as my rookie mistake and but they stated that all was in order and they would only charge for the gas that was used. There was not option to opt out to top up at another gas station. It became quite expensive as a rental option. Do not be fooled by the "cheap" price they… Read Full Review

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★★☆☆☆

“FACTS - Please Read”

Written on: 12/07/2015 by Waddell286 (1 review written)

The team at OK are clearly over-worked and the offers on cars does nothing more to over-work them further. The vehicle types and quality we experienced this very last week were excellent, as was the checking out process. I will say we've got a refund for fuel pending but am hopeful this will get put through. What I will point out, and is the single reason why we wouldn't rebook, the check-in process is absolutely horrendous.. There is a flakey ticket system which generally puts you between 1.5… Read Full Review

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★☆☆☆☆

“They don't return money for the petrol”

Written on: 10/07/2015 by Julija33 (1 review written)

From the very beginning the rental policy of this company in Palma de Mallorca was very strange. I booked the car via DoYouSpain where I also bought an insurance. The same insurance was asked to buy also from OKrentacar otherwise they freeze 600 EUR from the credit card. Ok, I let it be, and i didn't buy double insurance. The same time they already took from the credit card almost 80 EUR for the petrol (as I got a car with a full tank). Ok, I let it be. On a correct time I returned back the… Read Full Review

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★☆☆☆☆

“Rip off sharks. May be cheap but DON'T DO IT.”

Written on: 29/06/2015 by Alanjgwalker (1 review written)

I rented a car from them in August 2014 for 3 weeks. I was told that they were based at the airport in Palma however it turned out that they were actually based at a compound 10 minutes away. On arrival there was a line of customers queing out of the door. An employee kept shouting "skip the que for just 10 euros". We waited 50 minutes to be served, there was no friendliness just high pressure sales and scare tactics for extra insurance. My car had scuffs and scrapes all over and I did my best… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 10/06/2015 by opeleg (1 review written)

This is absolutely the WORST car rental company I've ever had to deal with. I've rented cars all over the world without problems, and I could not believe how HORRIBLE this company is. They charged me for a dent in the car which I signed off on with one of their employees before I took the car. When I returned the car they claimed that the circle was not exactly at the same spot. I could not believe it, but this is how they make money, charging people for small damage that they haven't… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 09/06/2015 by 83Burgess (1 review written)

Wait for pick up of car was 1 hour 45, not good especially, with a one & four year old running around. We booked to go to mallorca due to short plane journey and then end up in a car hire office for nearly as long as plane journey. On return of vehicle it had been windy so car had a film of sand all over it. Despite this the ok rental man went straight to a part of car under a rim and found a scratch. There was no way he would have pointed that out without knowing it was already there. We got… Read Full Review

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★★★★☆

“Read these reviews and was stressing about returning...”

Written on: 26/05/2015 by IvyDickey (1 review written)

We did get slightly burned as the price we paid online was not the total cost! There was another £80 to pay for insurance when we arrived. Total cost for the weeks rental was actually £120ish not the £25 we initially thought.But then in hindsight who were we kidding we'd get a weeks rental for £25???. The car was a practically new Nissan pulsar 4000 kms on the clock, very nice a pleasure to drive. The place was a bit tricky to find or we thought it would be as we were whizzed over from… Read Full Review

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★☆☆☆☆

“They charge for gaz even if you return the tank full”

Written on: 18/05/2015 by McDermottne1965 (1 review written)

I prepaid 99 euro for the gaz and I return the car full . I fill it up at the gaz station next door to OK rent a car and they still charge me 25 euro of gaz. I still have the yellow paper saying the tank is full I am really upset it is a sacheme don't rent from OK rent a car in Mallorca… Read Full Review

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★☆☆☆☆

“AVOID OK RENT A CAR!”

Written on: 01/05/2015 by Hj19861 (1 review written)

AVOID OK RENT A CAR! They where absolutely dreadful, firstly it is unclear where the shuttle bus is to get there. Once we found the bus we were driven there so fast it was like being on a formula one race track. The staff where unpleasant and difficult. I was then told they would block €650 for 1MONTH from my credit car (to rent a car for 4 days) or I could pay an extra €50 euros to avoid the block. The car was not what or rented (or even similar) the car was faulty and kept getting stuck… Read Full Review

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★☆☆☆☆

“OK RENT A CAR! I TRULY REGRET.”

Written on: 08/04/2015 by O'Donnell364 (1 review written)

I booked a car with this company as the final price was really cheap. I though wow, good deal. When I arrived to Palma de Mallorca in Spain I found out their tricky way to work. I didnt really mind the fact that their facilities are not at the airport as it was only 5 mins far away and the company´s van was there just when we left the flight. However, when you get there, there is no scape. Apart from waiting at least 20-30 mins to be attended, the price I had on my booking went up from 58 to… Read Full Review

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★☆☆☆☆

“Attacked by an Employee”

Written on: 07/04/2015 by LeonAJ (1 review written)

I rented a car at Ibiza Airport and during the check-out I was physically attacked by a bold employee named Rafa. When his fellow worker was helping me with the pin machine (I was about to pay) he grabbed the pin machine out of his colleague's hand an started helping his own customers, leaving us to wait. When I told him this was a stupid thing to do he became very aggressive and physically attacked me. Even when the situation calmed down he followed me outside and attacked me again… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/02/2015 by plbaxter (3 reviews written)

It wasn't a good sign when we arrived at the airport and someone in arrivals warned us to watch out for this company as they have a dreadful reputation. I booked a car rental from 17/9-24/9 at Mahon airport through Atlaschoice. The voucher was supposed to be inclusive of all fees except refueling on return. The voucher said that there would be a meet and greet service at the airport- there isn't. No-one was waiting when we arrived. In the end I rang the number on the voucher and eventually… Read Full Review

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★☆☆☆☆

“I flew back from Majorca yesturday but I still can't...”

Written on: 04/01/2015 by Pissedoffatokrentacar (1 review written)

I flew back from Majorca yesturday but I still can't get over the way this rental company has managed to extort €360 from me. So I am compelled to write a review, even if doing so takes more time for me as English is not my native language. It started the day I picked up the car, when they made me pay an extra €40 for things you would expect are already included in the price (cleaning fee €25, processing fee €15). They gave me the form to check by myself for preexisting damage on the… Read Full Review

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★☆☆☆☆

“Do not use OK car rental!!!!!!!!”

Written on: 16/11/2014 by OwenHull29 (1 review written)

This company will rip you off by claiming you have scratched the car when you return it, then charge you obscene amounts of money for the damage!! €275 for two tiny scratches that had no doubt already been paid for by the previous rentals. Amazing how the employee checking the vehicle on return knew exactly where the scratches were and didn't look all over the car!! Refused to sign the damage report, employee ignored everything we said, and our credit card had been charged before we even got… Read Full Review

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