OK Rent A Car - www.okrentacar.es Reviews

★☆☆☆☆
1.2 / 5
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OK Rent A Car - www.okrentacar.es

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Latest Reviews

★☆☆☆☆

“BE VERY AWARE - €840 WORSE OFF”

Written on: 23/11/2016 by bmbutt (1 review written)

I have had a horrible experience with this company where I rented a car, it broke down, I had to pay for the vehicle to be towed back and then they take my whole deposit of €600 Euros plus the vehicle recover charge of €240. I am in a lengthy process to claim it back. Fortunately, I have a good case so lets see what happens. Highly recommend you do your homework on this company beforehand. I had been employed to shoot a film in Ibiza and left the UK on 24 August. Together with two of my… Read Full Review

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★★★★★

“Amazing staff in Palmanova”

Written on: 29/10/2016 by notle (1 review written)

While on holidays in Palmanova we wanted to rent a car. All the offers were up to 120€ for two days. When asked at the OK desk next to the Katmandu park we were told with half the price. 50€ for two days, full insurance and a Fiat 500 for our trips with no extra charge. Our transfer to the airport change for earlier not giving us enough time to drop the car but the amazing guy (can't say names but young african, kind personality), came 1 hour earlier to help us drop the car and offered to… Read Full Review

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★☆☆☆☆

“Avoid at all cost !!! ”

Written on: 18/10/2016 by Alexanderzd497 (1 review written)

Arrived and would first of all not accept our credit card, stated that we MUST use there insurance after explaining that we had our own annual insurance. It was after 12am when we arrived, the lady at the counter was not very polite, stated that we either pay the cost of there insurance which was an extra 99 euro or she would or allow us to rent the car. if you want to have a stress free start to your holiday, then AVOID This car rental company. Avoid OK Cars and be careful who you rent… Read Full Review

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★☆☆☆☆

“I do not recommend OK as they are dishonest, and...”

Written on: 16/10/2016 by IsaiahPierce (1 review written)

I do not recommend OK as they are dishonest, and clearly out to customers with confusing upselling, fuel policies and it seems if you don't take out the full insurance for around 20euro extra a day you may not see your excess card charge of about 750euro ever again! However they are considerably cheaper than others on comparison sites and we found the pick up and drop off relatively straightforward (minus the trickery). So, if you do want to give them money, in order to save, at least go in… Read Full Review

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★☆☆☆☆

“1 hour waiting for pick up a wracked car”

Written on: 09/10/2016 by ahCostello4 (1 review written)

In ibiza airport we had to take a bus to the car rental station. There we waited in a line for 1 hour. The ticket Maschine was brocken and the staff was very slow. At least we got a 3 doors car but had pre-ordered a 5doors car. The car was scratched all over, the tiers were half filled and it was dirty all over. I had to check it by myself. In addition the tank was not full. This was the badest experience I ever had with a rental company. Never again… Read Full Review

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★☆☆☆☆

“We have just returned today from Barcelona and had the...”

Written on: 01/10/2016 by MckennaUpton (1 review written)

We have just returned today from Barcelona and had the misfortune of using ok car hire The business is some distance from the terminal Shuttle bus service badly signed and organised Staff in interested We got the car Got screwed on fuel policy Left bags in car , check in girl took keys back inside Went inside to get them and had bags stolen from car in seconds Over 5000 euro of cameras,of,iPad ,passports etc Staff did not care One staff member said it was second theft that… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 29/09/2016 by chrisbeecham007 (1 review written)

if i could write no stars i would, appalling service, abysmal attitude and an inability to describe exactly what you are supposed to be paying. gave car back after 2 days as had flat Tyre and they would not repair appalling… Read Full Review

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★☆☆☆☆

“keep well away ”

Written on: 27/09/2016 by garydavies2304 (5 reviews written)

JUST RETURNED FROM MALLORCA AFTER USING OK CAR HIRE first off it not near the airport 10 15 mins travel waiting time to be picked up 1 hr service 0 ripping off 10-10 if you do rent go over the car like your buying it get them to sign for the damage all no matter what or better still use another company rental 56 quid 70 euros extra insurance 70 euros petrol 420 euros damage to car the car was filthy inside and out and the damaged was pointed out at collection but dismissed as… Read Full Review

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★☆☆☆☆

“I really wish I looked up reviews prior to renting...”

Written on: 23/09/2016 by Danac223 (1 review written)

I really wish I looked up reviews prior to renting with them. Not only did we wait over 2.5 hours for the car to be ready because it was being "cleaned" and then finally recieving it and it was dusty all over - the car was given to us with a broken key and it was HIDDEN as it was on the key chain to look as if it was seperated!!!!! When the car stopped working the next day, they blamed us for breaking the KEY! The car not working had NOTHING TO DO WITH THE KEY because it worked for the first… Read Full Review

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★☆☆☆☆

“Prepaid car rental for 4 days in ibiza....when...”

Written on: 22/08/2016 by Zorexxx (1 review written)

Prepaid car rental for 4 days in ibiza....when collecting the car (after waiting for over an hour in queue outside the airport in a warehouse) they tell me that there is a petrol extra charge €90 in total.....I said that I will return the call full of petrol, they say it doesnt matter, they will still charge the non refundable €90.....surreal?? And this is when you have wait for over an hour in a long queue under the sun and you are starting your holiday.....take advantage of people and I… Read Full Review

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★★★★☆

“Our experience with OK in Menorca was good”

Written on: 20/08/2016 by juWiley444 (1 review written)

Following all the negative comments I thought I should say that our experience with OK rentals in Menorca was good. The only negative was a slightly confusing collection from the airport (we only waited 10 mins but others had been waiting for 40 mins). Also, once we arrived at the OK offices the wait to collect the car was over 1 hour. Staff polite and fully explained the rental agreement. We were given a new clean Audi A1 and we returned it without damage. No problem… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 16/08/2016 by DejaPollock499 (1 review written)

What an awful company, DO NOT USE THEM. They load up charges, are incredibly rude staff and the car had warning lights which I was just told to ignore. Had used them some years ago and it it was a lot better. Was told to check round car and look for scratches and dents which there were loads. Again, do not use this company… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 05/08/2016 by tyetowers (1 review written)

After over 20 years of hiring rental cars from Barcelona Airport I have finally been ripped off. On retuning the car I was told I had damaged tyre and wheel rim and the cost was taken from my deposit. Note all four wheel rims had damamge but they just choose 1 and insisted I had not marked the damage when I picked up. I don't subscribe to the view that the cheaper the rental the greater the rip off as I have heard many other horror stories from the big boys - but I do believe that some… Read Full Review

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★☆☆☆☆

“Avoid at all costs - Total rip off”

Written on: 24/07/2016 by dawnrafferty (1 review written)

Wished I'd check this thread before booking. We booked for Barcelona - main issues: * The car hire is not at airport as advertised, had to wait over half an hour for the bus, even though the bus was there without a driver. Turned out he was standing beside us, playing on his phone. * Were charged $295 when we got to their office for insurance * were charged $40 for being late - would have got to the office before 10pm if the bus had been ready * total car full and would be paid for the… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 21/07/2016 by 007observer (1 review written)

Our »adventure« started already at the airport. OK rentacar's office is indeed not at the airport, but in the industrial zone near the airport. Therefore they send a shuttle to pick up their customers and bring them to the office. However the shuttle which was supposed to be »waiting at the departures«, was nowhere to be found. After 45 minutes of running around huge parking (with suitcases) among hundreds of busses and shuttles, we asked the airport stuff for help. We found out, that the… Read Full Review

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★☆☆☆☆

“Horrendous and Aggressive”

Written on: 16/07/2016 by Caitlinc474 (1 review written)

These jokers!? Without doubt the worst experience I have ever had hiring a car! DO NOT USE THESE IDIOTS!!! You have been warned. I was in Ibiza this week with my 18 month old son and they firstly left us waiting in 33 degrees of heat for 38 minutes. They kept telling us it was "5 minutes for the next pickup". I called a Spanish 9* number (min 1euro per min) and was kept on hold for 20 minutes until I hung up. When the pickup finally arrived, the driver told me it was "2 minutes to the… Read Full Review

Danielleholloway's Comment

Written on: 24/08/2016

Totally agree with you . They are the most ignorant arrogant people. We waited nearly 2hrs in total to get our car . It was 34 degrees and when we got car did quickly look over it but for your normal noticeable damage.
On return they charged us for a scratch to the back of the car seriously it could be coloured in with a marker, that was how small it was . Charged us 180€ .
I have been using hire cars all over the world for business and pleasure and this company is truly the worst I have ever come across.
Never in my life again will I use this company !!!

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★☆☆☆☆

“NOT OK car rental - avoid at all cost!!!”

Written on: 13/07/2016 by alpha8 (2 reviews written)

AVOID AT ALL COSTt!!!! I've used OK car rental (by Atlaschoice) on both islands, Mallorca and Menorca. Palma de Mallorca so called airport office, rental period from 13th of June to 19th of June 2016, 600 EUr excess deposit. I didn't want to take their extra insurance (15 EUR per day). Very bad experience, hidden charges (Service fee) previously not stated on contract (Atlaschoice). Rip-off at the returning of the car where they immediately "find" "damage" which was done by previous rental… Read Full Review

Danielleholloway's Response to alpha8's Review

Written on: 24/08/2016

Please give feed back to Atlaschoice . I have complained to them and said they must stop using this company.
I think if enough people get on to Atlaschoice and other hire company that we hire through then others won't have to have such a terrible experience!!!

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Alpha8's reply to Danielleholloway's Comment

Written on: 26/08/2016

I've already informed Atlaschoice about it so it's now up to them to stop using such a bad rental company as OK rent a car any further. But I lost my trust in Atlaschoice too and I'll never rent a car through them any more. In one another case besides that I found them unreliable. Pity, I've used them for the last ten years but it seems their standard fell.

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★☆☆☆☆

“Don't use - use another company. Booking not honoured”

Written on: 11/07/2016 by dcHenry140 (1 review written)

Bus is hard to find and no one has heard of the company in the airport. We booked a specific car because we were travelling as a family. The girl at the office said they did not do that type of car in menorca. When we returned the car they had loaded of them being returned. She just lied to us. The car seats for children are old and worn. The covers are coming off. As they go through your booking they try and charge you for loads of extras. Even if you have paid for them they say it is… Read Full Review

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★☆☆☆☆

“Appalling rental company”

Written on: 06/07/2016 by Hannyb83 (1 review written)

We rented a Fiat 500 which we dropped off in the same condition as it was in upon collection. The car was checked over and the condition verified by staff upon drop-off. We have subsequently found that 600 euros has been deducted from our credit card and, inspite of numerous attempts over the past month, we've been unable to find out the reason for the charge or get any response at all. No way of contacting them by phone either! We paid for insurance and excess in case of damage, so there is… Read Full Review

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★★★★☆

“No problems - great service”

Written on: 12/06/2016

Picked up at airport and transferred quickly to office. There was a wait of around an hour - but what should you expect on a Saturday noon, in June school holidays ( it's a busy time !!!!! )The service was as expected, the car was excellent, what I'd ordered. and no issues with it. Returning car , check over and transfer back to the airport all extremely quick and efficient. From my experience would definitely use again and recommend to others… Read Full Review

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