OK Rent A Car - www.okrentacar.es Reviews

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Latest Reviews

★☆☆☆☆

“We rented a car for 14 days (which was already quite...”

Written on: 24/07/2014

We rented a car for 14 days (which was already quite scratched when we picked it up), returned the car without remarks and went home. A few days later I checked my bank account and realized that they had charged €180 for a damage which we HAVE ON PAPER that we did not cause! How far will this company go to cheat and deceive their customers? What can we do to stop companies like this?… Read Full Review

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★☆☆☆☆

“THEY ARE A DISEASE!!”

Written on: 22/07/2014 by Quintin37 (1 review written)

1.Car picked up with faulty wheel. returned and told it was our fault for how we drive. 2.Second car passanger seatbelt light keeps staying on as if there is someone in it and there is not. 3. A couple where in the reception returning their also faulty car, Tyre Wobble. THEY WITNESSED the car come back into the lot, get cleaned and served BACK to another couple within 25 mins whilst they were waiting or their new vehicle. They take the cash off you in advance, so you are afraid to loose… Read Full Review

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★☆☆☆☆

“Rip off merchants!!”

Written on: 22/07/2014 by BroganRussell81 (1 review written)

Do not use this company, we hired a car for 8 days returned it and they reported a tiny pimple in the car which we definitely did not do and you would not see yourself when checking the car prior to taking, we were then charged 360 euros for damage!!!!! I cannot stress enough do not use these rip off merchants… Read Full Review

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★☆☆☆☆

“Fraudolous ”

Written on: 19/07/2014 by Rolighed (1 review written)

We were charged 180 euros for a damage we did not cause. We were asked to inspect a dirty car on arrival at midnight in a dark parking lot. Pointed out some minor damages . Must have missed a tiny scrach very low on the body. Charged extra for late pick up and sold a completely useless insurance. The company should be closed asap. Worst experience ever… Read Full Review

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★☆☆☆☆

“AVOID OK RENT A CAR AT ALL COSTS”

Written on: 19/07/2014 by beabea (1 review written)

We arrived in Palma, Mallorca at 9pm on 21st June and stood in a queue for nearly 3 hours to get our hire car. To be fair, the gentleman serving gave us a very good service and was extremely helpful. The complaint is NOT with the member of staff it is with the company that saw fit to put ONE member of staff on shift dealing with massive queues of customers. We got there in daylight hours and didn't leave until nearly midnight which was very distressing to my exhausted 2 year old and also to… Read Full Review

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★☆☆☆☆

“HORRIBLE, UNPLEASANT, HIDDEN COST”

Written on: 17/07/2014 by Maximoh1973 (1 review written)

Please, DO NOT go there to rent a car in Ibiza. We were so disappointing. The agency is not located directly in the airport so you lose a lot of time when you arrive. Then we had to wait about one hour to meet someone !! Our flight was delayed (1 hour) and when we arrived they told us that the car (we already booked and payed through internet) was not available anymore because this was not a car with our name written on it... !!!! SO SCANDALOUS !!! I'm not used to write any comments on the… Read Full Review

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★☆☆☆☆

“Additional charges at Mahon - avoid this company”

Written on: 15/07/2014 by qqLacroix366 (1 review written)

Despite a written confirmation with rentalcars.com I was charged an extra 20 Euros as a "Logistics" charge on collection. I complained but was told no pay, no car. They wanted another 10 Euros for breakdown cover which was shown included on my rentalcars.com paperwork but I refused it. They are on an industrial estate, not at Mahon airport as I was told. TERRIBLE COMPANY - AVOID THEM… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 15/07/2014 by Johnstonhz431 (1 review written)

Used OK car hire at Menorca airport booked via Argus Car hire Prepaid vocher paid in full at time of booking. It took quite a long time to find the shuttle bus as they are based off site. Arrived at the office and was told there was an additional charge of 40 euros because the car was a diesel! The girl on the desk did not speak very good English so as we were tired i couldn't be bothered arguing. They then took a 750 euro deposit on my credit card. Luckily while we were doing our paperwork we… Read Full Review

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★☆☆☆☆

“Worst car rental ever ! ”

Written on: 15/07/2014 by JSzabova (1 review written)

Recently returned back from Ibiza from a two week vacation. We had to use OK Rent due to our evening flights there and back. We landed in Ibiza at 12 midnight. We straight away called the office to inform them of our arrival. We were then left at the airport for 45 minutes.( bear in mind their office is only 5 minutes drive).After we got picked up and taken to a gravel covered car park ,we waited 2 full hours to be seen by their office people. it was now 3 am and we still didnt have our… Read Full Review

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★☆☆☆☆

“thiefs”

Written on: 14/07/2014

This is really the most terrible company to work with lot of hidden cost as 20 euro cost to clean the car infront as the island is very dusty and 39 euro when you bring your car back before 8 oclock on a airport station the people are very arrogant and rude The cars are oke but the additude is terrible… Read Full Review

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★☆☆☆☆

“Fraudulent”

Written on: 12/07/2014 by NCB1964 (1 review written)

Avoid this company. Read all the reviews on the internet. They are completely true. When will the authorities close this business down, it can't be soon enough. My only advise to anyone who has been tricked by this company is to contact your credit card company and demand a refund for fraud. Bring all the reviews to the attention of your card company. It may take time but if enough people keep demanding refunds it may put these guys out of business. Let's hope so… Read Full Review

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★☆☆☆☆

“Corrupt company!!!!!”

Written on: 09/07/2014 by Carsen1967 (1 review written)

This is a verry corrupt company! Dont hire a car there! They cheated me for 180 euros for a scratch. I asked to look in the history of the car to check the scratch who wasn't there. They didn't. Sorry for my bad englisch, bud this is a seriously warning! DONT HIRE A CAR BY THIS COMPANY!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 08/07/2014 by GreysonGarrett284 (1 review written)

Like everyone else slow service and on returning car told i had damaged both wheels on drivers side.( Small scratches so not sure if they were there when car picked up but i am sure i did not damage the wheels. After some argument it was agreed that since 1 scratch was rusty i could not have done this in may 3 day hire. I will certainly never use this company again… Read Full Review

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★☆☆☆☆

“Utterly dreadful company ”

Written on: 07/07/2014

Ok rent a car - IBIZA Please DO NOT rent a car from this company... They are utterly terrible, arrogant and fraudulent. I arrived 3rd July 2014 for a 4 day car rental. I had made the booking online and arrived at the office in a slightly remote location about 1/2mile from airport. Immediately you sense the unfriendly reception with 3 female arrogant staff none of which could even be bothered to say hello to you. After waiting for 15 minutes and watching one lady check her text messages and go… Read Full Review

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★☆☆☆☆

“additional charges”

Written on: 05/07/2014

I had booked through rentalscars.com paid in advance and had a voucher, when I came to pick up the car, they wanted more money. I refused and they became very rude. I decided not taking a car from them, then I had troubles to get the deposit of 600 Euro and 25.00 fees back they had already withdrawn from my creditcard. There is nothing to like about them… Read Full Review

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★☆☆☆☆

“Avoid at all cost ”

Written on: 03/07/2014 by FluffGos (1 review written)

They try to extract money by claiming that you have caused damage which you will not have caused… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 02/07/2014 by McConnell182 (1 review written)

Booked Ford C Max or equivalent and got Peugeot Tepee. First car had four letter word scratched on side, replaced ( took an age ). We had to fetch car from large car park with loads of luggage ( four of us x two weeks ) and not once did anyone help. Got charged 118 Euros for tank of diesel and car only has 60 litre tank. Rip off merchants… Read Full Review

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★☆☆☆☆

“Criminals - avoid at all costs!”

Written on: 23/06/2014 by Tilleyzt400 (1 review written)

Criminals! Do not use this company. They are trying to charge us 600 pounds, pretending dirt marks were scratches. When we rubbed the dirt off they pointed to another piece of dirt and said that they were 'soft scratches' and they had to charge for each scratch to be polished. They are criminals, please, please do not use this company! And they said that they would take 280 euros for this but speaking to our credit card company they have already tried to take out 600 pounds... I've never come… Read Full Review

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★☆☆☆☆

“FRAUDULENT DISGUSTING COMPANY ”

Written on: 21/06/2014 by Helenc123 (1 review written)

I hired a car from Palma airport from this company. Finding the bus at the airport to take the 15minute journey to their base outside the airport was a big challenge but the smallest of problems compared to what happened later. The car provided was ok and no problems during the rental period. It was on return of the vehicle (after an hour of driving around to find their off site location- very confusing!) that the problems occurred. I was in a line of 5 other customers. Every single one of… Read Full Review

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Monty212's Response to Helenc123's Review

Written on: 22/06/2014

Hi we too had exactly the same problem today at Palma airport with this company .... This needs to stop , they are so corrupt and taking money off innocent people ... PLEASE DO NOT USE THIS COMPANY ... We have been charged £180 euros for a " scratch " ... There was no scratch .... I am determined not to let this drop and will do whatever possible up make innocent holiday aware of this horrible company and their scams ....

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★☆☆☆☆

“beware do not use this company ignorant staff who swear ”

Written on: 19/06/2014 by DemetriusRafferty441 (1 review written)

i arrived at palma no bus to pick us up after 35 minutes 1 arrived took us to office took 20 minutes to process each person and every had trouble with staff trying to charge extra 39 euros because it was after 9 pm when the person in front complained staff swore in English in front of my grand children when iasked for his name he refused and became aggressive I left went next door and used another company ihope one of the company directors reads this I am currently trying to find out who they… Read Full Review

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