OK Rent A Car - www.okrentacar.es Reviews

★☆☆☆☆
1.1 / 5
156
4% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
OK Rent A Car - www.okrentacar.es - Ask a question now

Media Gallery for OK Rent A Car - www.okrentacar.es

OK Rent A Car - www.okrentacar.es

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Dreadful -avoid!”

Written on: 30/08/2015 by Rainyday101 (1 review written)

I just wanted to inform you of the dreadful service we had with OK car rental in Mallorca. We arrived in the evening to see queues of people standing waiting in the heat. We had to wait 2 hours to pick up our car in a small office with no seating and poor air conditioning-not ideal in 35 degree heat with a young child. The staff did not hurry to get through the queues of people waiting, only 3 out of 6 of the desks had staff at them and they were in no way apologetic about how long their… Read Full Review

Report this review
★☆☆☆☆

“NEVER EVER USE THIS TERRIBLE COMPANY”

Written on: 18/08/2015 by Sib-c (1 review written)

After arriving into Ibiza airport and finding the meeting point for the shuttle bus, we had to guess when the bus would arrive! When it did arrive they parked across the other end of the car park and just stood there waiting for us to guess that they are there to collect US!! So with 4 suitcases, my wedding dress and my husbands wedding suit (we were in Ibiza to get married) we had to drag everything across from the meeting point to the shuttle bus IN THE HEAT with NO HELP from the… Read Full Review

Report this review
★☆☆☆☆

“Dishonest and unethical practices and rude staff”

Written on: 12/08/2015 by JacePrince (1 review written)

Did I wish I had read these reviews before renting a car from Ok rent a car in Mallorca! I was charged 24 euros for returning a car with a full tank of gas. When I called their company, I was told this was mentioned in the document I signed when renting the car (2 full pages in small, tiny prints). Now, I have rented cars all over the world and typically agents will highlight fees that occur and what to avoid if you want your full deposit back. The agent I talked to was very rude and defensive… Read Full Review

Report this review
★☆☆☆☆

“Avoid Ok Car Rental”

Written on: 12/08/2015 by Cohen154 (1 review written)

We arrived at Palma airport, Mallorca on time, 11.45pm and were picked up by the OK bus at departures as stated on my contract at 12:30am. The journey to the office was only 5 minutes which was reasonable. I booked through Atlas Choice and paid my money to them online before the holiday thinking that was all I had to pay, plus an extra 40 euros out of office pick up service, which I was to pay when I arrived at the rental office. When we arrived at the office we found a German couple having a… Read Full Review

Report this review
★☆☆☆☆

“I wouldn't go anywhere near OK car rentals ever again!!!”

Written on: 06/08/2015 by IainAD (1 review written)

Regarding the OK car comments I couldn't agree more. In addition to others comments (which I agree with), we were charged 300 Euros when returning the car as the attendant who we handed the car back to found a very minor mark/ding on the rear quarter panel (looked as though it had happened when someone opened their car door onto it). Clearly the cost of rubbing out/removing it would have been v minimal but it just seemed as though the attendant was looking for an excuse to hit us with an extra… Read Full Review

Report this review
★★★★☆

“Terrible reviews but mostly good service”

Written on: 04/08/2015 by Demetrius1971 (1 review written)

Lets start by saying that the reviews for this car rental company are the worst I have ever seen, it was too late after reading them to cancel the rental (I had planned to), I'm now glad I didn't. We flew on a Tuesday, after reading we got ahead of the game and headed straight for the shuttle and left family to get the cases, to get ahead of the crowd. One bus had just left and there was another within a couple of minutes, a short ride to a nice air conditioned building and a 10 minute queue… Read Full Review

Report this review
★☆☆☆☆

“to avoid”

Written on: 04/08/2015 by Ibizafan (1 review written)

Unfortunately our flight was delayed and we arrived at 02.00 instead of 23.40. We waited at the parking in order to be picked-up by your shuttle bus for 40 minutes. Then we took a taxi to the rental place were there was only one person to attend the waiting clients. He tried hard, probably gave his best but was very slow. There were 4 clients before us and we had to wait until 4:40 until it was our turn. We left the place at 5:00 and arrived at our hotel at 5.45. When we asked for the manual of… Read Full Review

Report this review
★☆☆☆☆

“Stay well clear”

Written on: 02/08/2015

I have been renting cars for 20 years and this is by far the worst company I have ever dealt with, in fact I'd say they are the worst company period. I got the 4 hour wait for starters which was terrible. Poor desk staff under so much pressure but not their fault. Had exess insurance on a separate policy for 27 quid for a year so didn't want their expensive insurance waver policy. They took the 750 euros which I agreed as a deposit. However, returning the car the guy gave it a good going over… Read Full Review

Report this review
★☆☆☆☆

“Don't use OK car rental”

Written on: 29/07/2015

I have just been on holiday to Mallorca and hired a car that seemed a good price from OK car rental. My advice is stay well clearTo start with we queued for ages in the heat only to find out when we reached the front of the queue that we should have taken a ticket before queuing, so we had to start all over again. Having paid £38 for insurance when I booked online, I was told that the insurance didn't count because it wasn't with them and I had to pay again. My car had been booked to return… Read Full Review

Report this review
★☆☆☆☆

“3 hour wait for a car at Inizia”

Written on: 29/07/2015 by AngelTurner (1 review written)

Waiting in 30 degrees for three hours and more to be processed totally not OK. Lynne Reid, Fenwick Scotland 27/07/15… Read Full Review

Report this review
★☆☆☆☆

“Charged 40 Euros for returning the car 50 minutes...”

Written on: 26/07/2015 by bbaker9999 (1 review written)

Worst company and people I've encountered in my life!! I was assessed a 40 Euro additional charge for bringing the car back 50 minutes EARLY!! Returned the car at 0710 and was told I needed to wait at the rental location until 0800 unless I wanted to pay 40 Euros. They claimed I returned the car outside normal business hours and showed me something in super small print in the contract. Really!?!? Bunch of corrupt jerks!!… Read Full Review

Report this review
★☆☆☆☆

“Anything but 'OK''”

Written on: 20/07/2015 by Howell124 (1 review written)

If I could give it minus 5* I would Asides for asking for our money back ( to which we were met with the well-rehearsed response 'I don't have your money' ) we should be asking for compensation in time wasted cramped into a tiny room with a 50-people long queue and 6 car issues per hour. We calculated from this it would have taken us a grand total of 4.5 hours once getting to the car hire to actually retrieve our pre-booked car. After 45 minutes of waiting in a queue in the hot sun that… Read Full Review

Report this review
★☆☆☆☆

“Egregious company. Horrific experience!!”

Written on: 17/07/2015 by Litzy442 (1 review written)

Pay the extra for an in airport actual professional company as you will end up eventually paying more with these jokers. Two Hours and twenty minutes of waiting for a fiat 500 which I now despise, because it reminds me of that disgrace for a rental company. Pressured to get insurance, only two staff on with over 60 people waiting, kids crying, no indication where it was. (Mallorca) Do Not Do it!!… Read Full Review

Report this review
★☆☆☆☆

“terrible company waiting time unacceptable”

Written on: 16/07/2015 by Keyon243 (1 review written)

We rented a car on Ibiza. It was better not to do so. First you have to find out where the company is. This is not at the airport, so you have to take a bus first. Than you arrive and you can wait 2 hourd before you get your car. A wast of you holiday time. Very cheap but a waste of time and your money… Read Full Review

Report this review
★★☆☆☆

“Cheecky”

Written on: 15/07/2015 by Wardcs350 (1 review written)

They do not state that they will charge an up-front cost for a full tank of gasoline. My tank was half empty when received the car and only used one quarter of petrol yet I had to pay 65 GBP for a minimum usage. I give it as my rookie mistake and but they stated that all was in order and they would only charge for the gas that was used. There was not option to opt out to top up at another gas station. It became quite expensive as a rental option. Do not be fooled by the "cheap" price they… Read Full Review

Report this review
★★☆☆☆

“FACTS - Please Read”

Written on: 12/07/2015 by Waddell286 (1 review written)

The team at OK are clearly over-worked and the offers on cars does nothing more to over-work them further. The vehicle types and quality we experienced this very last week were excellent, as was the checking out process. I will say we've got a refund for fuel pending but am hopeful this will get put through. What I will point out, and is the single reason why we wouldn't rebook, the check-in process is absolutely horrendous.. There is a flakey ticket system which generally puts you between 1.5… Read Full Review

Report this review
★☆☆☆☆

“They don't return money for the petrol”

Written on: 10/07/2015 by Julija33 (1 review written)

From the very beginning the rental policy of this company in Palma de Mallorca was very strange. I booked the car via DoYouSpain where I also bought an insurance. The same insurance was asked to buy also from OKrentacar otherwise they freeze 600 EUR from the credit card. Ok, I let it be, and i didn't buy double insurance. The same time they already took from the credit card almost 80 EUR for the petrol (as I got a car with a full tank). Ok, I let it be. On a correct time I returned back the… Read Full Review

Report this review
★☆☆☆☆

“Rip off sharks. May be cheap but DON'T DO IT.”

Written on: 29/06/2015 by Alanjgwalker (1 review written)

I rented a car from them in August 2014 for 3 weeks. I was told that they were based at the airport in Palma however it turned out that they were actually based at a compound 10 minutes away. On arrival there was a line of customers queing out of the door. An employee kept shouting "skip the que for just 10 euros". We waited 50 minutes to be served, there was no friendliness just high pressure sales and scare tactics for extra insurance. My car had scuffs and scrapes all over and I did my best… Read Full Review

Report this review
★☆☆☆☆

“WORST COMPANY EVER”

Written on: 10/06/2015 by opeleg (1 review written)

This is absolutely the WORST car rental company I've ever had to deal with. I've rented cars all over the world without problems, and I could not believe how HORRIBLE this company is. They charged me for a dent in the car which I signed off on with one of their employees before I took the car. When I returned the car they claimed that the circle was not exactly at the same spot. I could not believe it, but this is how they make money, charging people for small damage that they haven't… Read Full Review

Report this review
★☆☆☆☆

“Not good”

Written on: 09/06/2015 by 83Burgess (1 review written)

Wait for pick up of car was 1 hour 45, not good especially, with a one & four year old running around. We booked to go to mallorca due to short plane journey and then end up in a car hire office for nearly as long as plane journey. On return of vehicle it had been windy so car had a film of sand all over it. Despite this the ok rental man went straight to a part of car under a rim and found a scratch. There was no way he would have pointed that out without knowing it was already there. We got… Read Full Review

Report this review
overview