OK Rent A Car - www.okrentacar.es Reviews

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Latest Reviews

★☆☆☆☆

“WORST CAR RENTAL COMPANY EVER- AVOID!!!!!”

Written on: 29/09/2014 by lozzag (1 review written)

At first we hire the car on holiday autos. We hire a toyota yaris, full tank to full tank, pick up directly from the airport car park. Get a call the next day to say this car is now not available and we have to pay £4 more for a VW golf. ok i thought, had an email confirming straight away. got to the airport, at least 15 min journey in a shuttle bus to pick up car in industrial site, unlike europecar, hertz on site. not what i asked for. then got there, no VW golfs, some other car that i've… Read Full Review

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★☆☆☆☆

“OK RENT CAR..YOUR STRESS IN VACATION”

Written on: 29/09/2014 by Proctorzg73 (1 review written)

I rented a car in Mallorca this summer. I booked trought AutoEurope and I got an insurance on excess, then no additional insurances were needed. I made 4,5 Hours queue in the middle of nowhere, I was kidnapped by this company. After that I was stronlgy suggested to get an ADDITIONAL insurance to have zero excess in case of damages to some parts. More than strongly : the guy showed me the repair list, from a single scratch 180€ to a missing seat 800€ . ...and so on. That's the repair… Read Full Review

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★☆☆☆☆

“NOT OK Rent a Car!”

Written on: 29/09/2014 by laraminx (1 review written)

My friend booked 6 days rental this September 2014 not having seen the reviews on this site. We turned up at the airport and waited for a shuttle bus to take us to OK rent a car. When we arrived it looked like a seriously unprofessional operation - lots of tourists sat around waiting to speak to somebody but everybody who 'worked' there was surly and wouldn't give us any information about what was going on. The place looked like somebody's backyard - nothing like what you'd expect from a… Read Full Review

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★☆☆☆☆

“Do NOT use this company!”

Written on: 26/09/2014 by Kaileyd (1 review written)

We have just arrived back from a lovely holiday in Majorca which has been spoiled by this company first of all when we arrived at the airport there is no ok desk after asking around and phoning the office on a number of occasions we was finally told to wait for a black mini bus which took us to their office on arrival we was asked to pay and extra £520 euros which was held on my card nothing wS explained apart fr it was am access fee for any damage and would be refunded in full when we return… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 22/09/2014

Euro extra to the cost. The staff were extremely rude especially the Manager who refused to give me his name. The worst company I have ever dealt with. AVOID!!!!A total rip off company giving Ibiza a bad name! It took an hour to collect me from the airport which then occurred a… Read Full Review

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★☆☆☆☆

“terrible company, avoid it”

Written on: 22/09/2014 by Reid277 (1 review written)

terrible company, first of all those waiting times, they took 2 hours to get us to their office.. we were waiting in the sun without water and place to sit. Secondly, we got different car that we order, we got bmw x3 instead of seat ibiza, we were happy about that but not when we had to give the car back... Right, so we had an accident with that x3 and what they told us the car dont have insurance!!! How the **** 2013 car can drive without insurance and the other thing we paid 2 dodgy… Read Full Review

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★☆☆☆☆

“Be very careful”

Written on: 19/09/2014 by glAndersen248 (1 review written)

The car of OK Rent A Car had lots of scratches, but when I picked up the car nobody told me about this or the possibility to mark them on a form. Luckily I asked for it myself and had to point out every single scratch on that form. I would expect OK Rent A Car to do that since they know their own cars best. If OK Rental finds a scratch on the car which wasn't on the form, you have to pay a lot of money. Another person had to pay 150 euro for a little scratch. Is this ethical? Please be informed… Read Full Review

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★☆☆☆☆

“auwfull cie the worst in the world”

Written on: 17/09/2014

I rent a car in ibiza with the promessthey give me this exact model I rented... the firm is not near the airport and you must wait a small pick up often crowded so you must wait on the airport parking a very long time for your seat in there poor car in their office ibiza =2.5 hours waiting!!! queue, under sun, without any water ,no seats etc and of course not the model promised =in fact all is lyings and false= they have not these cars at good prices =custumers (like me) are stupid to make… Read Full Review

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★☆☆☆☆

“Do not hire from this company”

Written on: 15/09/2014 by MEC66 (1 review written)

When you book you think you are getting a good deal - how wrong can you be. For a start the pick up is off the airport site and you have to catch a transfer to the pick up point, this information was not made clear on booking. We queued for nearly an hour, each person seemed to be taking at least 20/30 minutes with a member of staff. The reason being the confusing terms and conditions regarding the excess and insurances polices. Total rip-off.. You could opt to leave a credit card deposit of… Read Full Review

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★☆☆☆☆

“Extremely long wait, rude and intimidating staff and...”

Written on: 15/09/2014 by Sg68 (1 review written)

Extremely long wait, rude and intimidating staff and charged us for damage we hadn't done… Read Full Review

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★☆☆☆☆

“DON'T GO NEAR IT!”

Written on: 15/09/2014 by alexplainlater (1 review written)

Rip off merchants the likes you'd only expect to see in a Guy Ritchie film! Their prices are standard and I have a feeling that the way they make an extra cut is by swindling the insurance when they make claims from tiny body scratches they never end up fixing anyway! I also think they actually have vans that go around Palma in search of OK stickers on cars and deliberately scratch the cars for the insurance money!!… Read Full Review

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★☆☆☆☆

“This company is corrupt!!!!”

Written on: 14/09/2014 by dancorb (1 review written)

Please please read all the reviews before considering to hire from this company. If you have already done it, back out and take the small hit off money potentially lost as in the long run you will be better off. Our experience was on the 8 th sept 2014 and again the 14 th sept. To summarise, we spent over 2 hours in a queue after getting to the rental place via bus from the airport, this was with a one year old. The facilities are irrelevant when you compare to what how the company take from… Read Full Review

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Kaileyd's Response to dancorb's Review

Written on: 27/09/2014

Can I ask what car or was as this sounds very similar to the damage they have just charged us for on a browny coloured polo I'm having a nightmare with the company and when we disputed it with them they phoned the police on us! It's a disgusting company

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★☆☆☆☆

“the worst experience ever”

Written on: 14/09/2014 by AshleighKearns (1 review written)

I booked twice with OK RENT A CAR company as prices were not bad.First time was in june and in they office in Ibiza airport ( while waiting ,two hours for the car)i get stolen of my wallet.They also chrged my bill of 15 euros with out advise when i made reservation.Second time ( i rented with same company becouse my sun reservation)they charged me 54 euros with out a valid reason.Stay far from this agency… Read Full Review

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★☆☆☆☆

“SERIOUSLY AVOID”

Written on: 13/09/2014 by Rudy408 (1 review written)

I couldn't agreed more with the majority of these reviews, this company is dreadful - we waited 2 hours in the queue with my 80 yr old mother and it was dark when we finally got the car so we were unable to inspect it in detail. We insured the car except for windscreen and wheels and it was parked on private property during our stay but when we returned it they said there were 2 scratches on the front wheels and we were being charged €200 extra - we know we didn't mark the car in anyway but… Read Full Review

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★☆☆☆☆

“TO AVOID ”

Written on: 13/09/2014 by Me28 (1 review written)

Terrible company, avoid it. Not a low cost, if you add all the hidden charges, at the end, the price is the same as in a "normal" companny. First we queued for 2h30 to get the car ! Staff really slow and they don't care. Be careful with the hidden charges : 25€ + 18€ + 600€ (money kept as a deposit during ONE MONTH). When we book the car on line, the web site guarantees the model (fiat 500) but once at the desk, this car was no longer available !… Read Full Review

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★☆☆☆☆

“the most terrible car rent experience”

Written on: 11/09/2014 by rmCrowley307 (1 review written)

it was Mallorca's "OK" car rental. first of all we had to wait in the queue for 2,5 hours just to pick up the car. desk officer sounded very proud when she stated that sometimes people wait for 5 hours. they do not mention anywhere that on top of your order you will have to pay +30 EUR administration fee, but you are basically left with no choice since you've waited for so long and the airport is miles away (they pick up costumers at the airport and drive them to car rental) and the desk… Read Full Review

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★☆☆☆☆

“Dont go near them”

Written on: 07/09/2014 by Nyasiaa62 (1 review written)

As reviews before, a mad rush to get on their transfer bus, waited for over a half hour and got on the fourth van. Arrived at their offices and waited for a further 3 hours in a queue to collect the car. No apologies or explanation given to a queue full of families with young children and babies. Arrived at our villa at 1 am on a Sunday morning, having had to inconvenience the owner in meeting us and giving us the keys just after midnight. Very stressful with a one year old in tow and got the… Read Full Review

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★☆☆☆☆

“OK Rent a car”

Written on: 07/09/2014 by AlexandraGardner (1 review written)

Dreadful!! Had no idea where the mini bus was, then when we found it we couldn't get in, and waited for over 30 mins for the next one. Followed by over 2 hours in a queue , everyone arguing over all the extra charges, such as fuel, and 39 euros to drop the car off early ( 7.30am ). Then when we dropped the car off they 'found' some tiny scratches and charged us 390 euros... they were doing the same to the guy in front, RIP OFF!!!!… Read Full Review

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★☆☆☆☆

“At the time of delivery they charged us 540 euro for 3...”

Written on: 05/09/2014 by Blackburnbl456 (1 review written)

At the time of delivery they charged us 540 euro for 3 nonexistent scratches . After my controversy, the reduced the amount to 360 euro. Horrible!!! avoid!!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid ok rent a car company”

Written on: 03/09/2014 by mcnmcn (1 review written)

The worst experence ever had with a company, ruined my entire holiday. Had to wait 4 hours at the office to hire the car everyone complaining no response from any sort of management only 2 staff on the desk took 25 minutes per person to sign up already bought insurance said it was not valid had to take out their insurance on top loafs of hidden extras charged 900 euro holding deposit. Ordered an automatic finally got to the desk after a 4 hour wait was told they had none in stock apart from… Read Full Review

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Kevbrown763208's Response to mcnmcn's Review

Written on: 06/09/2014

This is so bad, I really feel sorry for you. This firm needs to be higlighted by everyone who has experienced their disgraceful service and immoral business ethics. Do what you can to share this over the internet.

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