OK Rent A Car - www.okrentacar.es Reviews

★☆☆☆☆
1.2 / 5
183
6% of users recommend this
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Latest Reviews

★☆☆☆☆

“Prepaid car rental for 4 days in ibiza....when...”

Written on: 22/08/2016 by Zorexxx (1 review written)

Prepaid car rental for 4 days in ibiza....when collecting the car (after waiting for over an hour in queue outside the airport in a warehouse) they tell me that there is a petrol extra charge €90 in total.....I said that I will return the call full of petrol, they say it doesnt matter, they will still charge the non refundable €90.....surreal?? And this is when you have wait for over an hour in a long queue under the sun and you are starting your holiday.....take advantage of people and I… Read Full Review

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★★★★☆

“Our experience with OK in Menorca was good”

Written on: 20/08/2016 by juWiley444 (1 review written)

Following all the negative comments I thought I should say that our experience with OK rentals in Menorca was good. The only negative was a slightly confusing collection from the airport (we only waited 10 mins but others had been waiting for 40 mins). Also, once we arrived at the OK offices the wait to collect the car was over 1 hour. Staff polite and fully explained the rental agreement. We were given a new clean Audi A1 and we returned it without damage. No problem… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 16/08/2016 by DejaPollock499 (1 review written)

What an awful company, DO NOT USE THEM. They load up charges, are incredibly rude staff and the car had warning lights which I was just told to ignore. Had used them some years ago and it it was a lot better. Was told to check round car and look for scratches and dents which there were loads. Again, do not use this company… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 05/08/2016 by tyetowers (1 review written)

After over 20 years of hiring rental cars from Barcelona Airport I have finally been ripped off. On retuning the car I was told I had damaged tyre and wheel rim and the cost was taken from my deposit. Note all four wheel rims had damamge but they just choose 1 and insisted I had not marked the damage when I picked up. I don't subscribe to the view that the cheaper the rental the greater the rip off as I have heard many other horror stories from the big boys - but I do believe that some… Read Full Review

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★☆☆☆☆

“Avoid at all costs - Total rip off”

Written on: 24/07/2016 by dawnrafferty (1 review written)

Wished I'd check this thread before booking. We booked for Barcelona - main issues: * The car hire is not at airport as advertised, had to wait over half an hour for the bus, even though the bus was there without a driver. Turned out he was standing beside us, playing on his phone. * Were charged $295 when we got to their office for insurance * were charged $40 for being late - would have got to the office before 10pm if the bus had been ready * total car full and would be paid for the… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 21/07/2016 by 007observer (1 review written)

Our »adventure« started already at the airport. OK rentacar's office is indeed not at the airport, but in the industrial zone near the airport. Therefore they send a shuttle to pick up their customers and bring them to the office. However the shuttle which was supposed to be »waiting at the departures«, was nowhere to be found. After 45 minutes of running around huge parking (with suitcases) among hundreds of busses and shuttles, we asked the airport stuff for help. We found out, that the… Read Full Review

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★☆☆☆☆

“Horrendous and Aggressive”

Written on: 16/07/2016 by Caitlinc474 (1 review written)

These jokers!? Without doubt the worst experience I have ever had hiring a car! DO NOT USE THESE IDIOTS!!! You have been warned. I was in Ibiza this week with my 18 month old son and they firstly left us waiting in 33 degrees of heat for 38 minutes. They kept telling us it was "5 minutes for the next pickup". I called a Spanish 9* number (min 1euro per min) and was kept on hold for 20 minutes until I hung up. When the pickup finally arrived, the driver told me it was "2 minutes to the… Read Full Review

Danielleholloway's Comment

Written on: 24/08/2016

Totally agree with you . They are the most ignorant arrogant people. We waited nearly 2hrs in total to get our car . It was 34 degrees and when we got car did quickly look over it but for your normal noticeable damage.
On return they charged us for a scratch to the back of the car seriously it could be coloured in with a marker, that was how small it was . Charged us 180€ .
I have been using hire cars all over the world for business and pleasure and this company is truly the worst I have ever come across.
Never in my life again will I use this company !!!

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★☆☆☆☆

“NOT OK car rental - avoid at all cost!!!”

Written on: 13/07/2016 by alpha8 (2 reviews written)

AVOID AT ALL COSTt!!!! I've used OK car rental (by Atlaschoice) on both islands, Mallorca and Menorca. Palma de Mallorca so called airport office, rental period from 13th of June to 19th of June 2016, 600 EUr excess deposit. I didn't want to take their extra insurance (15 EUR per day). Very bad experience, hidden charges (Service fee) previously not stated on contract (Atlaschoice). Rip-off at the returning of the car where they immediately "find" "damage" which was done by previous rental… Read Full Review

Danielleholloway's Response to alpha8's Review

Written on: 24/08/2016

Please give feed back to Atlaschoice . I have complained to them and said they must stop using this company.
I think if enough people get on to Atlaschoice and other hire company that we hire through then others won't have to have such a terrible experience!!!

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Alpha8's reply to Danielleholloway's Comment

Written on: 26/08/2016

I've already informed Atlaschoice about it so it's now up to them to stop using such a bad rental company as OK rent a car any further. But I lost my trust in Atlaschoice too and I'll never rent a car through them any more. In one another case besides that I found them unreliable. Pity, I've used them for the last ten years but it seems their standard fell.

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★☆☆☆☆

“Don't use - use another company. Booking not honoured”

Written on: 11/07/2016 by dcHenry140 (1 review written)

Bus is hard to find and no one has heard of the company in the airport. We booked a specific car because we were travelling as a family. The girl at the office said they did not do that type of car in menorca. When we returned the car they had loaded of them being returned. She just lied to us. The car seats for children are old and worn. The covers are coming off. As they go through your booking they try and charge you for loads of extras. Even if you have paid for them they say it is… Read Full Review

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★☆☆☆☆

“Appalling rental company”

Written on: 06/07/2016 by Hannyb83 (1 review written)

We rented a Fiat 500 which we dropped off in the same condition as it was in upon collection. The car was checked over and the condition verified by staff upon drop-off. We have subsequently found that 600 euros has been deducted from our credit card and, inspite of numerous attempts over the past month, we've been unable to find out the reason for the charge or get any response at all. No way of contacting them by phone either! We paid for insurance and excess in case of damage, so there is… Read Full Review

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★★★★☆

“No problems - great service”

Written on: 12/06/2016

Picked up at airport and transferred quickly to office. There was a wait of around an hour - but what should you expect on a Saturday noon, in June school holidays ( it's a busy time !!!!! )The service was as expected, the car was excellent, what I'd ordered. and no issues with it. Returning car , check over and transfer back to the airport all extremely quick and efficient. From my experience would definitely use again and recommend to others… Read Full Review

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★☆☆☆☆

“Hidden Costs and absolute rip off. AVOID”

Written on: 08/06/2016 by dmus (2 reviews written)

Hidden costs and absolute rip off. Avoid at all cost. They charged me 75 euros for petrol, where 50 was refundable if i bring the car back full, so paid 25 euros for NOTHING. If I bring back empty you loose 75 euros and they charge for a full tank of petroil extra!!!! 40 euros for out of hours check in, they advertised that 24/7 but NO, they are closed between midnight and 5am, even with the out of hours charge. They ignored my insurance that I made with the booking site and charged for… Read Full Review

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★☆☆☆☆

“VERY BAD COMPANY WITH AWFUL PRACTICES”

Written on: 07/06/2016 by JOST1234 (1 review written)

Besides the long wait (+3 hours) and lots of hidden extras, they charged €750 deposit to my credit card, which should be refunded in 14-31 days. There was no problem at all with the car and even so I have been waiting for the deposit refund over 5 weeks now and no money yet. I called them and they say it is in process for payment (weeks ago). They do not reply my emails about my complain. The worst company I have seen by far… Read Full Review

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★☆☆☆☆

“WORST RENTAL EVER !!!”

Written on: 03/06/2016 by Malikn314 (1 review written)

Rented from Barcelona Airport. Very rude staff both on pick up and return. Car badly scratched and dented, number plate kept falling off on one side. Their petrol policy is a total rip-off. First and last time I will rent from this company. There was nothing about this experience to say that I liked… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 31/05/2016 by Nashw362 (1 review written)

Do yourself a favor and do not use this company. Our experience of them was exactly as per all the 1* reviews here. Crazy long wait to get car, trying to rip off people returning car. If you do use them, make sure you photograph every inch of the car and fill in gthe damage sheet thoroughly when you collect the car. You might be best just covering the car in x's. If the company owners are reading....you should be ashamed of yourselves. I am considering getting my friend in Spain to… Read Full Review

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★☆☆☆☆

“Worst experience avoid them”

Written on: 24/05/2016 by Cobster (1 review written)

We recently rented a car from OK in Menorca. Please avoid this company. We arrived to collect our car at 9pm, they explained that we would have to pay for fuel up front plus an admin fee of 24 euros which we thought was unsual but we thought it was good value so we went ahead, I so wished we got the hell out of there. We were given the keys and told to go out and expect the car, we thought surely they should know if there were any marks. The car was parked outside with no lighting so it was… Read Full Review

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★☆☆☆☆

“OK car rental palmate ”

Written on: 03/04/2016 by Arh1980 (1 review written)

Avoid at all costs. Waited 3 hours at deposit for hire car pick up late in evening with 4 children. Have to wait for minibus too which only takes 8 people at once. No apologies from staff. Unhelpful. Not worth cheaper price as hidden extras such as 24 euro fuel administration fee. Also if you don't fill up before returning car they charge you extortionate amount for fuel. 160euro for a tank!… Read Full Review

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★☆☆☆☆

“NOT OK - AVOID ”

Written on: 30/03/2016 by CMD25 (1 review written)

Just returned our hire car to OK at Palma Airport and been completely tricked! We chose not to take the additional accident waiver cover and left a €750 credit card deposit. We checked the car thoroughly for damage on collection. Marked four scratches and dents on the inspection form. On return we took the car to the drop off point for inspection and the man checking it went and got a cloth and started to wipe the roof of the car. He then pointed out a mark on the roof and said we must… Read Full Review

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★★★★★

“OK Rent - Ibiza”

Written on: 18/03/2016 by Milesls1993 (1 review written)

Collected from OK in Ibiza Airport via Enjoy.com and had a nearly new car with good economy. Because we were using it very rarely, villa and back a few times we opted for this company because they offered a pick up full back full option on the petrol (directed by MoneySavingExpert.com) This made all the difference in the value for money… Read Full Review

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★★★★☆

“Good experience”

Written on: 31/10/2015

Very worried after reading the reviews however it was fine and I would happily use ok again. Had a bit of a wait to collect the car which is why I only gave 4stars but the staff were all working as fast as they could so can't really complain. Didn't feel pressured to buy the insurance and was given a nice little car which had a built in sat nav. They explained that we had to pay for a full tank of fuel and any we didn't use would be refunded less a €25 fee. Thought this was a it of a rip of… Read Full Review

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