beware of Goldcar from Palma airport

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Jet2 Car Hire www.jet2carhire.com
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michael.29's review of Jet2 Car Hire www.jet2carhire.com

“beware of Goldcar from Palma airport”

★☆☆☆☆

written by michael.29 on 06/07/2015

 Newcastle June 2015

After booking online via Jet2 car hire , we went for the more expensive full to full fuel policy and we thought we had getting a good deal for 1 week car hire for our holiday in Majorca . When we arrived at the airport the queue was horrendous. After waiting for over 2 hours my wife went to their express check in that is used for walk in customers that who have not pre booked. She was told if we pay €50 we could queue jump. As we were hot and tired we agreed to this . However when we tried to get the car we were told we had to pay for the fuel up front and any unused fuel who be credited back to us , this is their full to full policy ( this is not explained when you book ) . To rub salt into wounds they wanted €118 for full tank of Diesel. We realised that this was why the queue for so long as everyone was arguing about this fuel policy. Because we were stuck at Palma airport and it was now getting on for 3 hours we agreed to pay and complin to Jet 2 on our return. The car was a new Alpha Guiletta and was in good condition . When we took the car back we had used just over a quarter of the tank , so we thought we would get €80 back. They credited our card back 5 days later for £34 . They claim the rest of the money went on admin charges. We have sent our concerns to Jet 2 but as yet had no reply.
Do yourself a favour , keep clear of this set up !!!

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135Jimbo's Response to michael.29's Review

Written on: 30/11/2015

I too was tricked by a supposed cheap car hire through Jet2, including buying 'no excess' insurance. I hired from a Glasgow to Malaga flight. The car had 57k on the clock and showed 'Service Required'. After a blown tyre, the car hire just said you need to use your insurnace and fix it yourself. This car and an eventual replacement showed tyres not inflated correctly. Jet2 showed they did not care and ignored my question about their review of the safety procedures/maintenance of the car hire company. Important not to use Jet2 car hire and if necessary arrange car hire through a UK car hire company before going out.

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