Firefly Car Hire Malaga Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
9% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Firefly Car Hire Malaga - Ask a question now

Media Gallery for Firefly Car Hire Malaga

Firefly Car Hire Malaga

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“One of the worst car rental firms around”

Written on: 21/11/2014 by 1990Williams (1 review written)

What can I say: they do the insurance trick when you ge there (more than I payed for the actual rental); their cars were all not roadworthy; they are rude; when I queried the safaty of a car with slicks as tires, they just refused to rent any car to me. Never, ever use them. Better stick with reputable suppliers. By the way, they are a Hertz subsidiary but that mena snothing and when I asked hertz about this, they did not want to know… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Fuel charge”

Written on: 11/11/2014 by Jubes187 (1 review written)

I hired a car from Murcia airport on the 16th Oct - 21ST Oct -I still have not received a refund of fuel charge and I left the car with a completely full tank - not happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company. Avoid.”

Written on: 08/11/2014

Awful, awful company. Hired a car from them in Malaga airport in July. Car had scratches which we had to point out. They overcharged by a day saying we were late bring it back. Luckily not only had I photographic evidence of time of return but our flight back to UK had left before the time they claimed we had returned it by!! They took the overcharge from our card and didn't notify us and I only noticed it when the card statement came in. Eventually they agreed to repay it but 13 (!!!) weeks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Charlatans'”

Written on: 06/11/2014 by Mortonbyway1 (2 reviews written)

Absolute 'Charlatans'. As well as many fittings on the car not being covered by their Fully Comprehensive Insurance, they also operate a full to full policy, so I made sure that the car was fully refuelled before returning it to the airport. When returning the car I returned it to the allocated bay and waited for someone from 'Firefly' to check the vehicle, no one turned up . I went to the office in the terminal building,4 personnel sat chatting, I asked if they wanted to check the vehicle… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dire company to deal with”

Written on: 03/11/2014 by neilhay (1 review written)

We booked through rentalcars brokers with whom we agreed a rental cost plus insurance. Upon arrival at Firefly, who are not listed in the icons RentalCars show on their site, we were met with a rather labour intensive and rediculously slow system. First I queued up to sign in yet again to let Firefly staff know I was there and waiting. Actually, this is just a ruse to get all your details onto their system as opposed to rentalcars. Then, had to take a number like I was queuing in a 1980's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mortonbyway1's Response to neilhay's Review

Written on: 06/11/2014

Absolute 'Charlatans'.

As well as many fittings on the car not being covered by their Fully Comprehensive Insurance, they also operate a full to full policy, so I made sure that the car was fully refuelled before returning it to the airport. When returning the car I returned it to the allocated bay and waited for someone from 'Firefly' to check the vehicle, no one turned up . I went to the office in the terminal building,4 personnel sat chatting, I asked if they wanted to check the vehicle, they waived me away and said no.

I have since been charged £41.28p for refuelling charges.

I booked thro' DYS, who are not much better than' Firefly' and any complaints have to be directed through them, (unless you book direct with 'Firefly' they will not address any complaints0 . All that is now happening is that I am now being fobbed off by both parties

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Over charged”

Written on: 29/10/2014 by jyHill67 (1 review written)

I took a car in August on a full tank return with full tank basis which we did also returned earlier than the time stated.Every thing went fine until i looked at my visa statement when it arrived and found i had been over charged for what ??? I then contacted the rental company to find out why i had been overcharged,they then said i had to contact somebody else through email which i did quite a few times and i am still waiting for a reply. All in all it was not a good experience i would have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mortonbyway1's Comment

Written on: 06/11/2014

Absolute 'Charlatans'.

As well as many fittings on the car not being covered by their Fully Comprehensive Insurance, they also operate a full to full policy, so I made sure that the car was fully refuelled before returning it to the airport. When returning the car I returned it to the allocated bay and waited for someone from 'Firefly' to check the vehicle, no one turned up . I went to the office in the terminal building,4 personnel sat chatting, I asked if they wanted to check the vehicle, they waived me away and said no.

I have since been charged £41.28p for refuelling charges.

I booked thro' DYS, who are not much better than' Firefly' and any complaints have to be directed through them, (unless you book direct with 'Firefly' they will not address any complaints0 . All that is now happening is that I am now being fobbed off by both parties

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“NOT EVEN WORTH ONE STAR - WORSE THAN TERRIBLE”

Written on: 27/09/2014 by CARHIREHOSTAGE (1 review written)

Do yourself a favour and read the reviews. I wish I had. Not only did I have to queue for an hour and twenty minutes at midnight at Alicante, got completely ripped off with the collision damage waiver that I not ask for. and they even charged me 17 euros for 'fast return' They split my weeks rental somehow into two contracts. DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No transparency at all !”

Written on: 08/09/2014 by Yassir2014 (1 review written)

I rented a car in Malaga airport. Their check out counter is nowhere indicated. We finally managed to find them after asking, their counter is in the underground parking. We had to wait a long time in the lobby with a horrible heat down there. The woman told us that we had to pay for refueling and that we had no choice. The laday in the check in counter was pretty cold. Anyway, it is a pretty deceiving experience. I will not advice it at any cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't re-fuel your car for retrun - empty it!!”

Written on: 27/08/2014 by crystaltips666 (1 review written)

We've used Firefly several times previously without too much trouble as we booked and paid for everything up front inc SDW so no shocks when we collet the car - not a pleasant environment in the underground car park, hot, smelly and dangerous for children. However, they have made some improvments recently with more seating and enclosed area. The issues have arisen since they started giving you the car full of fuel, charging an extrotionate amount for the fuel plus tax plus handling fee - and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely bad”

Written on: 22/08/2014 by benoitlef (1 review written)

I booked a car to seville airport long time ago, I had to pay at the agency 286€ and when I pick the car, I note ard 500 € to pay!!!! in fact they had an insurance, oïl, etc.. and mentionned it's mandatory! I need to complain but still pay 350€ at the end! even if I send an email and try to contact them, I've no answer. So really, I definitly not recommend Firefly!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid, Avoid, Avoid !!”

Written on: 15/08/2014

I have rented cars in many countries throughout Europe. This was the WORST experience i have ever had. We were made to wait for FOUR hours with 60 other customers to pick up the car the car we had rented, in an underground basement with no seating, toilets, water etc. The car was in appalling condition, with filthy cabin and broken light covering at the rear of the car. The overworked staff were pushy and short tempered, trying to push extras on us that we did not want, need and had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid Firefly”

Written on: 10/08/2014 by Kristina37 (1 review written)

I booked the car via holiday autos and should of course have checked the reviews earlier. Worth car hire experience ever. Long waiting times, than they gave me a smaller car in a lower class than I booked, after my complaints they changed it to the correct class. I had to wait another 30 minutes for the car. They charge you extra insurance without asking, so check the papers before you leave. I learned that the company is owned by Hertz, pretty bad reputation for their brand I would say… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ATTENTION: NEVER USE. THEY WILL CHEAT YOU”

Written on: 08/08/2014 by CarstenF (1 review written)

It is only a matter of the Company will cheat you for EUR 100, 200 or 700 after you have returned the car in perfect shape. DO NOT USE THIS COMPANY - it is much more expensive - even though the price you can get up front is cheaper than AVIS, HERTS, BUDGET etc. but the total price when they take money from your deposit is guaranteed higher. besides we waited more than 2 hours to get the car (which seems to be normal for Firefly) and we waited in an under ground car parking basement with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chappel's Response to CarstenF's Review

Written on: 30/10/2014

I agree same thing happened to us and can't get through to there customer complaints to complain

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“only queing a problem”

Written on: 30/07/2014 by rena (3 reviews written)

I have used firefly on a number of occasions and have found them ok. becoz I have used them before they offer me free upgrade if I want. they refund unused fuel. they do push for insurance but be firm and refuse.i have a 12 month uk one. my only issue with them is the taking of a number and the length of time you have to wait but in fairness the wait time is not as long as goldcar. unfortunately the waiting reflects how busy they are becoz of the prices they charge. you can have better service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nothing good to say about this company. Avoid at all times”

Written on: 21/07/2014 by Morganandfudge (1 review written)

If like us you think you've got a good deal on car hire via the internet through Firefly, then think very carefully before you press the accept button. This company is bad news and will try every trick in the book to try to extract more money out of you. Our 5 Day car hire should have cost 59.15 euros plus an additional 19.95 euros for extra insurance, in reality this ended up costing us 144 euros and the car was pretty poor with damage to almost every panel and wheel. The main issues relate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Firefly - full of lies and deceit”

Written on: 16/07/2014 by Rocco264 (1 review written)

DO NOT USE FIREFLY. There must be less deceitful car hire companies out there. We reserved a car for 7 days from Malaga airport using the Firefly website. We asked for Supercover insurance which was supposed to eliminate any liability for excesses according to the website. On arrival at Malaga we were told there was an additional 77 Euros to pay for insurance (about 50% more onto the total cost), or pay a 600 Euro deposit. They said things like wing mirrors and tyres were not covered and gave… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulbainbridge's Comment

Written on: 28/08/2014

Eventually I managed to get a full refund from my credit card company but Firefly made no direct contact with me throughout - total contempt for their customers!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“I will not go into any detail or try to list all the...”

Written on: 16/07/2014 by kieron68 (1 review written)

I will not go into any detail or try to list all the hidden charges that this despicable company add on to their list prices !!!! A WARNING TO EVERYONE !!!!! DO NOT USE THESE PEOPLE!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst, liars and cheats”

Written on: 14/07/2014 by EviePurcell (1 review written)

Just the worst hire experience ever. Turned up to their area of hot, stinking car park. Scores of people waiting. Allocated number 81 from ticket machine when display was showing number 11 being dealt with. 2 hours later we were seen, in an office full of angry people. Bullied into taking extra insurance, staff shout at you if you do not take it. If you query it they play the 'no comprende' card and just shout "INSURANCE" at you. Car was a piece of rubbish too, having covered 53000 kms. They… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never use firefly”

Written on: 14/07/2014 by mark969 (1 review written)

They charge you a 'fuel service charge' without telling you or you signing for anything, even though you return the car full of fuel. They make their fuel policy as complicated and un-transparant as possible. Do not use, what you think is cheap car hire is actually the expensive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS”

Written on: 12/07/2014 by Simmonsja54 (1 review written)

Unhelpful staff, upon enquiring about some of the charges, the woman began to shout at me. I should have had a Ford KA or equivelent but was given a fuel guzzling Opel Corsa. Hidden extras charged, if you dont take out their insurance they block your credit card with £500. I paid a service charge of £23 even though I returned the car full of fuel. Never again!! This has to be the worst car hire place on the planet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview