Firefly Car Hire Malaga Reviews

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Firefly Car Hire Malaga

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Latest Reviews

★☆☆☆☆

“Don't re-fuel your car for retrun - empty it!!”

Written on: 27/08/2014 by crystaltips666 (1 review written)

We've used Firefly several times previously without too much trouble as we booked and paid for everything up front inc SDW so no shocks when we collet the car - not a pleasant environment in the underground car park, hot, smelly and dangerous for children. However, they have made some improvments recently with more seating and enclosed area. The issues have arisen since they started giving you the car full of fuel, charging an extrotionate amount for the fuel plus tax plus handling fee - and… Read Full Review

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★☆☆☆☆

“Absolutely bad”

Written on: 22/08/2014 by benoitlef (1 review written)

I booked a car to seville airport long time ago, I had to pay at the agency 286€ and when I pick the car, I note ard 500 € to pay!!!! in fact they had an insurance, oïl, etc.. and mentionned it's mandatory! I need to complain but still pay 350€ at the end! even if I send an email and try to contact them, I've no answer. So really, I definitly not recommend Firefly!!!!… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid !!”

Written on: 15/08/2014

I have rented cars in many countries throughout Europe. This was the WORST experience i have ever had. We were made to wait for FOUR hours with 60 other customers to pick up the car the car we had rented, in an underground basement with no seating, toilets, water etc. The car was in appalling condition, with filthy cabin and broken light covering at the rear of the car. The overworked staff were pushy and short tempered, trying to push extras on us that we did not want, need and had… Read Full Review

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★☆☆☆☆

“Avoid Firefly”

Written on: 10/08/2014 by Kristina37 (1 review written)

I booked the car via holiday autos and should of course have checked the reviews earlier. Worth car hire experience ever. Long waiting times, than they gave me a smaller car in a lower class than I booked, after my complaints they changed it to the correct class. I had to wait another 30 minutes for the car. They charge you extra insurance without asking, so check the papers before you leave. I learned that the company is owned by Hertz, pretty bad reputation for their brand I would say… Read Full Review

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★☆☆☆☆

“ATTENTION: NEVER USE. THEY WILL CHEAT YOU”

Written on: 08/08/2014 by CarstenF (1 review written)

It is only a matter of the Company will cheat you for EUR 100, 200 or 700 after you have returned the car in perfect shape. DO NOT USE THIS COMPANY - it is much more expensive - even though the price you can get up front is cheaper than AVIS, HERTS, BUDGET etc. but the total price when they take money from your deposit is guaranteed higher. besides we waited more than 2 hours to get the car (which seems to be normal for Firefly) and we waited in an under ground car parking basement with… Read Full Review

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★★★☆☆

“only queing a problem”

Written on: 30/07/2014 by rena (2 reviews written)

I have used firefly on a number of occasions and have found them ok. becoz I have used them before they offer me free upgrade if I want. they refund unused fuel. they do push for insurance but be firm and refuse.i have a 12 month uk one. my only issue with them is the taking of a number and the length of time you have to wait but in fairness the wait time is not as long as goldcar. unfortunately the waiting reflects how busy they are becoz of the prices they charge. you can have better service… Read Full Review

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★☆☆☆☆

“Nothing good to say about this company. Avoid at all times”

Written on: 21/07/2014 by Morganandfudge (1 review written)

If like us you think you've got a good deal on car hire via the internet through Firefly, then think very carefully before you press the accept button. This company is bad news and will try every trick in the book to try to extract more money out of you. Our 5 Day car hire should have cost 59.15 euros plus an additional 19.95 euros for extra insurance, in reality this ended up costing us 144 euros and the car was pretty poor with damage to almost every panel and wheel. The main issues relate… Read Full Review

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★☆☆☆☆

“Firefly - full of lies and deceit”

Written on: 16/07/2014 by Rocco264 (1 review written)

DO NOT USE FIREFLY. There must be less deceitful car hire companies out there. We reserved a car for 7 days from Malaga airport using the Firefly website. We asked for Supercover insurance which was supposed to eliminate any liability for excesses according to the website. On arrival at Malaga we were told there was an additional 77 Euros to pay for insurance (about 50% more onto the total cost), or pay a 600 Euro deposit. They said things like wing mirrors and tyres were not covered and gave… Read Full Review

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★☆☆☆☆

“I will not go into any detail or try to list all the...”

Written on: 16/07/2014 by kieron68 (1 review written)

I will not go into any detail or try to list all the hidden charges that this despicable company add on to their list prices !!!! A WARNING TO EVERYONE !!!!! DO NOT USE THESE PEOPLE!!!… Read Full Review

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★☆☆☆☆

“The worst, liars and cheats”

Written on: 14/07/2014 by EviePurcell (1 review written)

Just the worst hire experience ever. Turned up to their area of hot, stinking car park. Scores of people waiting. Allocated number 81 from ticket machine when display was showing number 11 being dealt with. 2 hours later we were seen, in an office full of angry people. Bullied into taking extra insurance, staff shout at you if you do not take it. If you query it they play the 'no comprende' card and just shout "INSURANCE" at you. Car was a piece of rubbish too, having covered 53000 kms. They… Read Full Review

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★☆☆☆☆

“never use firefly”

Written on: 14/07/2014 by mark969 (1 review written)

They charge you a 'fuel service charge' without telling you or you signing for anything, even though you return the car full of fuel. They make their fuel policy as complicated and un-transparant as possible. Do not use, what you think is cheap car hire is actually the expensive… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS”

Written on: 12/07/2014 by Simmonsja54 (1 review written)

Unhelpful staff, upon enquiring about some of the charges, the woman began to shout at me. I should have had a Ford KA or equivelent but was given a fuel guzzling Opel Corsa. Hidden extras charged, if you dont take out their insurance they block your credit card with £500. I paid a service charge of £23 even though I returned the car full of fuel. Never again!! This has to be the worst car hire place on the planet… Read Full Review

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★☆☆☆☆

“Did not refund my deposit!!! Don't book with these...”

Written on: 11/07/2014 by Lucia295 (1 review written)

Did not refund my deposit!!! Don't book with these thiefs!!!… Read Full Review

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★☆☆☆☆

“Beware of Sneaky Hidden charges”

Written on: 09/07/2014 by bert77 (1 review written)

As the title says, beware of sneaky fuel charge. I hired the car and the diesel gauge dropped by 1 bar after just 10km, the tank was not fuel on pickup. When I returned it I made sure it was full. On my credit card they charge me more than what I was expecting, an extra £25. I contact Argus Car hire and they told me its a fuel surcharge?!? I returned it full, more than it actually started with! They said because I've signed the agreement at the desk I have to pay it, however I clearly stated… Read Full Review

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★★☆☆☆

“Firefly Malaga airport - pretty poor experience”

Written on: 10/06/2014 by Stephenstq274 (1 review written)

We arrived in Malaga at 10 on a Saturday - it was busy and I think this contributed to the problems with this company many are reporting. Collect luggage and head down ramp to car rental hall. We were meeting family who had booked a car with Gold n.b. they had to wait 40 mins. For firefly walk through the hall - take a long envious look at the queues for premium rental companies - [you will be wondering if it is worth the savings shortly] - turn right, go up the ramp and into the carpark… Read Full Review

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★☆☆☆☆

“worst car hire experience ever”

Written on: 10/06/2014 by badger12345 (1 review written)

We waited almost two hours at the firefly office before we even got attended to. It was a hot clammy underground car park full of exhaust fumes. A few seats but surrounded by overflowing bins with rubbish everywhere. When we got the car it had scratches and dents all over it, worst car I have ever hired. Under no circumstances will I ever use this car hire company again… Read Full Review

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★☆☆☆☆

“after waiting for 2 hours (!!!) they caharged me 180...”

Written on: 09/06/2014

after waiting for 2 hours (!!!) they caharged me 180 euro, after the "final price" of 25 euro already spent booking online. no space for negotiation,because of the time already loss and the queu of angry people behind us.defintly not reccomended… Read Full Review

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★☆☆☆☆

“waited for 2 hours and when i finaly got to speak to...”

Written on: 09/06/2014 by Riya440 (1 review written)

waited for 2 hours and when i finaly got to speak to someone i was told that im not coverd with the over 25 policy until i am actualy 26. Which doubled the price then with the other rediculas fees on top ended the experience as I didn't have enough money and ruined our plans. DON'T USE FIRE FLY!!!!… Read Full Review

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★☆☆☆☆

“Lies about fuel charge”

Written on: 05/06/2014 by Taniyad114 (1 review written)

When picking up the car at Malaga Airport counter we were told that if we returned the car with a full tank we would not have to pay the additional fuel charge. We asked specifically if this was correct (due to the terms in the contract that stated otherwise) but they insisted that we would not be charged any additional fee, also since we had paid for the Super Cover. All though we returned the car on time with a full tank, my credit card was charged with €127 the day after we had returned… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 03/06/2014 by DexterSutherland (1 review written)

If you want a stress free holiday stay well clear of firefly… Read Full Review

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