Firefly Car Hire Malaga Reviews

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Firefly Car Hire Malaga

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Latest Reviews

★☆☆☆☆

“appalling”

Written on: 22/05/2015 by Paolay358 (1 review written)

I booked a car at Malaga airport through the broker do you spain for 135 euros plus fuel which was 54 euros, returned the car with no one there to check it and then received a bill on my credit card for £290, they are claiming I damaged the car charge 125 euros, no proof, they are also charging 23 euros refuelling charge which was never mentioned and I returned it with a quarter of a tank when it should have been empty. They then added 21 euros for passenger insurance, I would never have taken… Read Full Review

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★☆☆☆☆

“Never use Firefly. Will rip you off”

Written on: 15/05/2015 by 64Gilliam (1 review written)

We have been disappointed with the car hire through Thomas Cook with Firefly who over charged us when collecting the car to include service charges and other fees that are compulsory to them. It felt more like a ransom. They also failed to provide us with an infant seat pre-ordered putting my 5 months baby at risk. Never book again with Thomas Cook. They lack transparency, care and quality of service. Negligent in every aspect… Read Full Review

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★☆☆☆☆

“Firefly are a Rip Off!”

Written on: 15/05/2015 by Maherpc452 (1 review written)

Booked FireFly (Malaga) thinking that they would be reputable as they are part of Hertz.. Totally not the case.. Having opted for a prepaid voucher thinking that this would cover the cost of the rental. On arrival at Malaga airport - unlike the other car hire companies.. Firefly’s pick up kiosk was located in the underground garage – there were hoards of other travellers queuing and waiting to be processed. There was a ticket system in operation. Additionally, there were 3 additional… Read Full Review

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★☆☆☆☆

“Firefly Car Hire Malaga - aThis car rental, affiliat...”

Written on: 12/05/2015 by Schickelgruber (1 review written)

This car rental, affiliated with Hertz Rent-a-Car, thrives on the financial exploitation of unwary customers attracted by Firefly's claim to be a budget car hire for clients who wish to save money. But even if you are extremely careful, Firefly can cost you as much or way more than the reputable rental car companies thanks to the unscrupulous practices of its staff and the encouragement given them by their management to add as many extra charges to the customer's bill as they can get away with… Read Full Review

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★☆☆☆☆

“Watch out!!”

Written on: 07/05/2015 by FLJ73 (1 review written)

Don't use this company. Had booked a Citroen DS3 via 'DoYouSpain.com' and got offered an Aygo!! Had to pay for an 'uprgrade' to a worn-out Opel Corsa with close to 50.000 km under the belt. Got charged the TP and CDW twice and because I had to return the car prior to office open, the sales rep. left me with no other choice than pay for the SCDW (despite having that cover on my credit card already). Nowhere on the website they tell you the terms of out of hours returns. The cost for 4 days… Read Full Review

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★☆☆☆☆

“ Sad, they must catch so many people. Ask what you...”

Written on: 16/04/2015 by RupertCBanks (1 review written)

Sad, they must catch so many people. Ask what you are being charged before you leave on returning the car, or you will be in for a surprise about six days after you arrive home and check your credit card account. When you have been overcharged do not bother to contact them. They will promise to sort out the mistake but never do so .................... Harass your bank, that's what I did. After writhing to the bank a few times, They eventually paid me £86 compensation. I don't care… Read Full Review

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★★★☆☆

“Should be Full of Petrol, but is it?”

Written on: 28/03/2015 by Phoenix423 (1 review written)

I hired a car last October and upon checking found that the petrol guage reading was between full and threequarters. I saw that the kilometer reading on the hire form differed from that shown on the speedometer. The I pointed this out to the staff who marked my hire form that there was a fault on the petrol guage and not to worry about the kilometers because they are free. I next hired a car in February 2015. This time the petrol guage showed full and the car was in order. I had driven 5 or 6… Read Full Review

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★☆☆☆☆

“One of the worst car rental firms around”

Written on: 21/11/2014 by 1990Williams (1 review written)

What can I say: they do the insurance trick when you ge there (more than I payed for the actual rental); their cars were all not roadworthy; they are rude; when I queried the safaty of a car with slicks as tires, they just refused to rent any car to me. Never, ever use them. Better stick with reputable suppliers. By the way, they are a Hertz subsidiary but that mena snothing and when I asked hertz about this, they did not want to know… Read Full Review

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★☆☆☆☆

“Fuel charge”

Written on: 11/11/2014 by Jubes187 (1 review written)

I hired a car from Murcia airport on the 16th Oct - 21ST Oct -I still have not received a refund of fuel charge and I left the car with a completely full tank - not happy… Read Full Review

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★☆☆☆☆

“Awful company. Avoid.”

Written on: 08/11/2014

Awful, awful company. Hired a car from them in Malaga airport in July. Car had scratches which we had to point out. They overcharged by a day saying we were late bring it back. Luckily not only had I photographic evidence of time of return but our flight back to UK had left before the time they claimed we had returned it by!! They took the overcharge from our card and didn't notify us and I only noticed it when the card statement came in. Eventually they agreed to repay it but 13 (!!!) weeks… Read Full Review

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★☆☆☆☆

“Absolute Charlatans'”

Written on: 06/11/2014 by Mortonbyway1 (2 reviews written)

Absolute 'Charlatans'. As well as many fittings on the car not being covered by their Fully Comprehensive Insurance, they also operate a full to full policy, so I made sure that the car was fully refuelled before returning it to the airport. When returning the car I returned it to the allocated bay and waited for someone from 'Firefly' to check the vehicle, no one turned up . I went to the office in the terminal building,4 personnel sat chatting, I asked if they wanted to check the vehicle… Read Full Review

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★☆☆☆☆

“Dire company to deal with”

Written on: 03/11/2014 by neilhay (1 review written)

We booked through rentalcars brokers with whom we agreed a rental cost plus insurance. Upon arrival at Firefly, who are not listed in the icons RentalCars show on their site, we were met with a rather labour intensive and rediculously slow system. First I queued up to sign in yet again to let Firefly staff know I was there and waiting. Actually, this is just a ruse to get all your details onto their system as opposed to rentalcars. Then, had to take a number like I was queuing in a 1980's… Read Full Review

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Mortonbyway1's Response to neilhay's Review

Written on: 06/11/2014

Absolute 'Charlatans'.

As well as many fittings on the car not being covered by their Fully Comprehensive Insurance, they also operate a full to full policy, so I made sure that the car was fully refuelled before returning it to the airport. When returning the car I returned it to the allocated bay and waited for someone from 'Firefly' to check the vehicle, no one turned up . I went to the office in the terminal building,4 personnel sat chatting, I asked if they wanted to check the vehicle, they waived me away and said no.

I have since been charged £41.28p for refuelling charges.

I booked thro' DYS, who are not much better than' Firefly' and any complaints have to be directed through them, (unless you book direct with 'Firefly' they will not address any complaints0 . All that is now happening is that I am now being fobbed off by both parties

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★★☆☆☆

“Over charged”

Written on: 29/10/2014 by jyHill67 (1 review written)

I took a car in August on a full tank return with full tank basis which we did also returned earlier than the time stated.Every thing went fine until i looked at my visa statement when it arrived and found i had been over charged for what ??? I then contacted the rental company to find out why i had been overcharged,they then said i had to contact somebody else through email which i did quite a few times and i am still waiting for a reply. All in all it was not a good experience i would have… Read Full Review

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Mortonbyway1's Comment

Written on: 06/11/2014

Absolute 'Charlatans'.

As well as many fittings on the car not being covered by their Fully Comprehensive Insurance, they also operate a full to full policy, so I made sure that the car was fully refuelled before returning it to the airport. When returning the car I returned it to the allocated bay and waited for someone from 'Firefly' to check the vehicle, no one turned up . I went to the office in the terminal building,4 personnel sat chatting, I asked if they wanted to check the vehicle, they waived me away and said no.

I have since been charged £41.28p for refuelling charges.

I booked thro' DYS, who are not much better than' Firefly' and any complaints have to be directed through them, (unless you book direct with 'Firefly' they will not address any complaints0 . All that is now happening is that I am now being fobbed off by both parties

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★☆☆☆☆

“NOT EVEN WORTH ONE STAR - WORSE THAN TERRIBLE”

Written on: 27/09/2014 by CARHIREHOSTAGE (1 review written)

Do yourself a favour and read the reviews. I wish I had. Not only did I have to queue for an hour and twenty minutes at midnight at Alicante, got completely ripped off with the collision damage waiver that I not ask for. and they even charged me 17 euros for 'fast return' They split my weeks rental somehow into two contracts. DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED! … Read Full Review

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★☆☆☆☆

“No transparency at all !”

Written on: 08/09/2014 by Yassir2014 (1 review written)

I rented a car in Malaga airport. Their check out counter is nowhere indicated. We finally managed to find them after asking, their counter is in the underground parking. We had to wait a long time in the lobby with a horrible heat down there. The woman told us that we had to pay for refueling and that we had no choice. The laday in the check in counter was pretty cold. Anyway, it is a pretty deceiving experience. I will not advice it at any cost… Read Full Review

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★☆☆☆☆

“Don't re-fuel your car for retrun - empty it!!”

Written on: 27/08/2014 by crystaltips666 (1 review written)

We've used Firefly several times previously without too much trouble as we booked and paid for everything up front inc SDW so no shocks when we collet the car - not a pleasant environment in the underground car park, hot, smelly and dangerous for children. However, they have made some improvments recently with more seating and enclosed area. The issues have arisen since they started giving you the car full of fuel, charging an extrotionate amount for the fuel plus tax plus handling fee - and… Read Full Review

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★☆☆☆☆

“Absolutely bad”

Written on: 22/08/2014 by benoitlef (1 review written)

I booked a car to seville airport long time ago, I had to pay at the agency 286€ and when I pick the car, I note ard 500 € to pay!!!! in fact they had an insurance, oïl, etc.. and mentionned it's mandatory! I need to complain but still pay 350€ at the end! even if I send an email and try to contact them, I've no answer. So really, I definitly not recommend Firefly!!!!… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid !!”

Written on: 15/08/2014

I have rented cars in many countries throughout Europe. This was the WORST experience i have ever had. We were made to wait for FOUR hours with 60 other customers to pick up the car the car we had rented, in an underground basement with no seating, toilets, water etc. The car was in appalling condition, with filthy cabin and broken light covering at the rear of the car. The overworked staff were pushy and short tempered, trying to push extras on us that we did not want, need and had… Read Full Review

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★☆☆☆☆

“Avoid Firefly”

Written on: 10/08/2014 by Kristina37 (1 review written)

I booked the car via holiday autos and should of course have checked the reviews earlier. Worth car hire experience ever. Long waiting times, than they gave me a smaller car in a lower class than I booked, after my complaints they changed it to the correct class. I had to wait another 30 minutes for the car. They charge you extra insurance without asking, so check the papers before you leave. I learned that the company is owned by Hertz, pretty bad reputation for their brand I would say… Read Full Review

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★☆☆☆☆

“ATTENTION: NEVER USE. THEY WILL CHEAT YOU”

Written on: 08/08/2014 by CarstenF (1 review written)

It is only a matter of the Company will cheat you for EUR 100, 200 or 700 after you have returned the car in perfect shape. DO NOT USE THIS COMPANY - it is much more expensive - even though the price you can get up front is cheaper than AVIS, HERTS, BUDGET etc. but the total price when they take money from your deposit is guaranteed higher. besides we waited more than 2 hours to get the car (which seems to be normal for Firefly) and we waited in an under ground car parking basement with… Read Full Review

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Chappel's Response to CarstenF's Review

Written on: 30/10/2014

I agree same thing happened to us and can't get through to there customer complaints to complain

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