Firefly Car Hire Malaga Reviews

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Firefly Car Hire Malaga

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Latest Reviews

★★★★☆

“firefly malaga car rental”

Written on: 18/07/2017 by 292Douglas (1 review written)

After last years fiasco with centauro I was not relishing hiring a car this year. I once again pre-purchased my excess ins in uk and booked my car through auto Europe(no probs) the rental group was firefly, who I hadn't used before and the car for three weeks was under £15! I expected a rough ride when they tried and failed to get me to buy their excess waiver ins. I gave the car a good look over and took it away . I have a car in spain so this was a cheap way to get to and from the airport… Read Full Review

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Videm36's Comment

Written on: 21/07/2017

refund was paid today, as promised

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★☆☆☆☆

“Another ripped of customer.”

Written on: 03/06/2017 by SeanM40 (1 review written)

Dropped off our car a short while ago. The pick up was a nightmare a week ago with long queues so we left plenty of time for the return. Could not get parked close to the drop off so parked where we could. We did not take their insurance but bought ours beforehand. I was very concerned on our return, we checked the car for dents and scratches but found nothing greater than the 10mm they advised of. Like another family dropping off we doth had the same experience. We barely used the car and the… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 29/05/2017 by Ricky1020 (1 review written)

I hire a car thought Auto Europe which in turn used fire fly when I got there the lady at the desk could hardly speak English they charge for cc and service charge but the worst was that they put an extra insurance who I didn't want or ask for total rip off even Auto Europe said they should not put it on but they get you to sign on the pretext that it all refundable if the car is undamaged, but it looks like company don't care I even ask for a good will gesture not a chance it looks like I have… Read Full Review

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★☆☆☆☆

“Car hire insurance ”

Written on: 28/05/2017 by rayj973 (1 review written)

Do not rent a car from this company, ever! We arrived at the Firefly office at Malaga airport at 22.00hrs, the stated pick up time, tired after travelling and ready to complete the final stage of our journey. After waiting 2hr 20m I then had to deal with a confusing conversation with the Firefly rep who was trying to sell us additional insurance we did not need using broken English , I clearly said no repeatedly- only to discover £133 had been charged to my credit card the day after I… Read Full Review

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★☆☆☆☆

“Rip-off insurance”

Written on: 06/05/2017 by HarrisBilie (1 review written)

I booked a car for 29 days using rentalcars.com. It was for a Renault Megane or similar from 28th March until 26th April to be collected and returned at Malaga airport. The quoted rate included normal insurance with CDW and we had taken out extra insurance to cover the potential 1000 Euro excess. When I came to collect the car the lady at the desk wanted a credit card. I told her that I had paid to Rentalcars.com all insurance plus extra cover for the excess. She insisted on a card and then… Read Full Review

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★☆☆☆☆

“Slow service, hidden costs”

Written on: 18/04/2017 by JennnieG (1 review written)

We booked car hire picking up at Porto Airport in Portugal under the impression that this would cost us around 50.00 pounds. We're not stupid and realised that there would probably be some additional costs but had not expected the grand total for 4 days car hire to be over 300.00 pounds for a small car. It took us an hour to get our car, which isn't good when you have an over tired toddler to deal with, and when we did get the car we had problems with the old and stained child seat (which cost… Read Full Review

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★☆☆☆☆

“Beware of the mileage excess rip off”

Written on: 07/04/2017 by RentElsewhere (1 review written)

If you make the mistake of renting from these people check your contract VERY carefully, before you take the car, to see if you have limited mileage rental or not. Yes it is written there if you look hard enough, but if they spent more time pointing out what it is you are getting in your rental rather than trying to upsell you their untold extras it would be a far more honest way of doing business. The first you will hear of it is when they charge your card their mileage excess on your return… Read Full Review

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★☆☆☆☆

“as i was stood waiting to pick up my keys i heard...”

Written on: 01/04/2017 by 128Stack (1 review written)

as i was stood waiting to pick up my keys i heard every other customer being told that their credit card is not working and if they only have a debit card they will have to purchase their insurance cover if not they will rip up their agreement and they can go somewhere else. mmmmm. i had pre booked mine vis do you Spain.com stating i did not require their insurance. at the desk in Malaga airport they just advised me to check the car over before leaving and anything less than n 5 cm would be… Read Full Review

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★☆☆☆☆

“AVOID - DO NOT USE”

Written on: 15/03/2017 by Chubbster1971 (1 review written)

We had to wait nearly 90 minutes at the airport to collect the car an this was in March so god knows what its like in mid season. They added a credit card charge with no mention when i was paying. There were no firefly staff on the carpark to run through the damage on the car. Unfortunately i had a puncture and so i had to change the wheel. I attempted to ring the emergency assistance number given to me to get some advice on what the do as the the spare tyre was only a temporary one. The… Read Full Review

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★☆☆☆☆

“BEWARE WITHOUT PREJUDICE ”

Written on: 11/03/2017 by lyMeadows400 (1 review written)

We returned the car after 4 days - it was not used & in a secure parking place, whilst we were away ( not on the road) we were taken to view properties by estate agents. We did take the car to fill it up to return it, considering that we had only done about 60 kilometres approx. The car took 15 Euros to fill up but it was still accepting fuel. Bearing in mind that thie car was a 1.2 Clio we found this rather excessive! On returning the car the attendant went straight to the passenger side door… Read Full Review

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★☆☆☆☆

“Money taken from our account saying there was damage.”

Written on: 26/01/2017 by EvaHale165 (1 review written)

I would not hire from this company firefly Malaga ever again as they push for their own insurance and if you don't take it they rip you off. We always pay the excess and have it returned when the car is back without damage. When we tried to pay this we were told our credit card was refused even although they had just taken the petrol. We then had to contact our bank who said it should not have happened so I think Firefly did this on purpose. When we retuned the car the rep took six people after… Read Full Review

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★☆☆☆☆

“Still an issue with my VISA card”

Written on: 21/12/2016 by Raquel277 (1 review written)

Rented a car (Sept. 2016) without insurance, checked before the trip, noticed a couple of scratches, took photos, let the keys in the box when I returned from my trip, and... received a 400$+ bill for damages on the car. Called VISA for a contestation. After 2 months, VISA called me back : the company Firefly didn't accept the contestation and sent photos of the car scratches... the same scratches I noticed (with photos) before my trip. Sent them to VISA as a proof, and still waiting. But VISA… Read Full Review

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★☆☆☆☆

“Rude demanding and aggressive”

Written on: 15/12/2016 by Daltont316 (1 review written)

On pick up the member of staff demanded that I pay 20 euros a day breakdown and excess insurance - I said I had taken my own insurance out and she said it made no difference - with difficulty I stood my ground and pointed out that they had my credit card details. The woman was rude and aggressive no way to start a short break. In the 30 years of hiring cars I have never had such treatment. I think most people would have backed down in the face of such bullying - the car I got was high miles… Read Full Review

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★☆☆☆☆

“WORST CAR HIRE EVER”

Written on: 25/09/2016 by MrsDHay (1 review written)

Please, p;ease do NOT use Firefly. Our whole experiance was terrible. Rudeness and bad attitude of staff in the Malaga branch. Money debited from our credit card on our return to the U.K for damage to the vehicle, which did not exist! luckily we had taken pictures of the vehicle on pick up and return. When challenged we were sent pics of a completly different vehicle!!Thankfully our credit card company have refunded the money and are pursuing the case with them...Please stay away from this… Read Full Review

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Annieb61's Response to MrsDHay's Review

Written on: 13/11/2016

Wish I'd read this before we went to malaga! Just been done for €269 for damage we did not cause but they went straight to without looking anywhere else, also never dealt with anyone as rude & nasty in all of the years we've been going on holiday!

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Ferggy's Response to MrsDHay's Review

Written on: 26/01/2017

We have just returned in Jan 2017 and I agree with all you have said. Very aggressive staff and 200 Euro debited from our account for damage which is totally untrue. We have photos so will now try to get our money back. Will not use them again.

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★☆☆☆☆

“Avoid being ripped off - go elsewhere”

Written on: 31/08/2016 by Matthewswn476 (1 review written)

I booked your car through a reputable flight provider along with the fully comprehensive insurance cover that was offered. On arrival I was told a number of things:- 1) I shouldn't have booked through the flight company, but should have booked direct with Firefly. 2)the insurance I had was not acceptable and I would not be given the car unless I bought the fully comprehensive cover from Firefly (another customer in front of me had her contract ripped up which resulted in her breaking down into… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 18/08/2016 by Coley1981 (2 reviews written)

We booked fire fly through do you Spain.com. We ended up paying double the original quote. We paid extra to take out insurance on booking so we didn't have to pay extra when we got there. On arrival in Spain we were told we had to take out insurance with them again or pay £1000 to cover us. Absolutely shockingly awful service. U truly believe these companies are severely ripping people off. With all the service charges, petrol, insurance etc you end up paying more than double the original… Read Full Review

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★☆☆☆☆

“Avoid this company! ”

Written on: 24/07/2016 by Rooney86 (1 review written)

Quite frankly the most appalling level of customer service we have ever encountered. On arrival at Malaga airport the wait time was longer than the flight from the UK!! This wait was in an underground garage in extreme heat. No doubt this was to fleece customers for another 40 euros to 'fast-track' to the front of the queue, which we eventually had to do as our 8-year old child was suffering due to the heat. Even after this we still had to wait 40 minutes before being seen. On return, another… Read Full Review

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★☆☆☆☆

“Terrible Service!!”

Written on: 21/07/2016

We have been using Firefly for the last 5 years and have had no problems until July 2016. We waited 1 hour and 40 minutes for our hire car, with very unhelpful staff and was then informed our hire car was at the returns end of the car park - some walk away with no apology whatsoever. Surely in this day and age all information could be recorded on line before collection - driver details, optional insurance etc... then all Firefly would have to do is check the info when you arrived which I am… Read Full Review

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★☆☆☆☆

“Firefly our worst car hire ever.”

Written on: 02/07/2016 by twDuggan494 (1 review written)

We hired car at Malaga Airport through Atlas Choice, booked online and paid rental before we left. €45, very cheap but thought we'd be paying over the top for the fuel anyway. Arrived late at night and got very hard sell to take out the extra insurance, basically she wouldn't hire me the car unless I agreed to it, also service charges, Vat and fuel brought the price up to another €272. they charge Vat on fuel which has already been paid. If our flight had been in the daytime we would have… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE ”

Written on: 06/06/2016 by 481Davis (1 review written)

we hired 2 cars from Firefly for our family trip in May 2016 it was advertised really cheap at only £18 for a week. when we arrived they added a £20 surcharge on for admin and a £40 fuel refilling charge. reading back over the conditions these were mentioned on page 5. when we arrived we were advised that if we returned the vehicles back full our fuel would be refunded, IT WAS NOT even though we topped the tanks off at the airport on our return. the 1st car was shown to have 2… Read Full Review

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