Firefly Car Hire Malaga Reviews

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★☆☆☆☆
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Firefly Car Hire Malaga

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Latest Reviews

★☆☆☆☆

“Avoid this company! ”

Written on: 24/07/2016 by Rooney86 (1 review written)

Quite frankly the most appalling level of customer service we have ever encountered. On arrival at Malaga airport the wait time was longer than the flight from the UK!! This wait was in an underground garage in extreme heat. No doubt this was to fleece customers for another 40 euros to 'fast-track' to the front of the queue, which we eventually had to do as our 8-year old child was suffering due to the heat. Even after this we still had to wait 40 minutes before being seen. On return, another… Read Full Review

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★☆☆☆☆

“Terrible Service!!”

Written on: 21/07/2016

We have been using Firefly for the last 5 years and have had no problems until July 2016. We waited 1 hour and 40 minutes for our hire car, with very unhelpful staff and was then informed our hire car was at the returns end of the car park - some walk away with no apology whatsoever. Surely in this day and age all information could be recorded on line before collection - driver details, optional insurance etc... then all Firefly would have to do is check the info when you arrived which I am… Read Full Review

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★☆☆☆☆

“Firefly our worst car hire ever.”

Written on: 02/07/2016 by twDuggan494 (1 review written)

We hired car at Malaga Airport through Atlas Choice, booked online and paid rental before we left. €45, very cheap but thought we'd be paying over the top for the fuel anyway. Arrived late at night and got very hard sell to take out the extra insurance, basically she wouldn't hire me the car unless I agreed to it, also service charges, Vat and fuel brought the price up to another €272. they charge Vat on fuel which has already been paid. If our flight had been in the daytime we would have… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE ”

Written on: 06/06/2016 by 481Davis (1 review written)

we hired 2 cars from Firefly for our family trip in May 2016 it was advertised really cheap at only £18 for a week. when we arrived they added a £20 surcharge on for admin and a £40 fuel refilling charge. reading back over the conditions these were mentioned on page 5. when we arrived we were advised that if we returned the vehicles back full our fuel would be refunded, IT WAS NOT even though we topped the tanks off at the airport on our return. the 1st car was shown to have 2… Read Full Review

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★☆☆☆☆

“Wait at airport”

Written on: 14/04/2016 by JulianaStafford (1 review written)

Despite five staff on duty and working very hard had to wait over one and a half hours before we could get out car.had full insurance protection before I collected the car but was still charged 88 euros before they would let me have the car I ripped off… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 02/04/2016 by Gill484 (1 review written)

On arrival at 10pm were told to take a ticket and minimum 2 hours wait just to get to speak to someone at the reception. Loads of annoyed English families who had been waiting for 2 hours. Decided to forfeit money and get a taxi. Please see all the reviews and do not us. Absolute disgrace… Read Full Review

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★☆☆☆☆

“Fight Firefly with Fire - AVOID !”

Written on: 28/01/2016

Possibly the worst car-hire experience I have ever had in my life. Hard sell of unnecessary insurance, together with a veiled threat that if you don't take it we've got 700 euros of yours on a credit card and you won't be seeing much of that again. Car was a heap - broken door lock, no hub-caps, no radio. Complaints ignored, no customer service to speak of - basically if you use them then prepare for the worst. The system dictates that they must be given one star otherwise it would be a big fat… Read Full Review

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★☆☆☆☆

“Terrible, don't use”

Written on: 30/12/2015 by knl89 (1 review written)

Styr unna dette selskapet, av disse grunner: - Grunnen til at det er lang kø, fordi alle krangler med prisen. Prisen blir ALLTID høyere enn hva man først har antatt og fått bekreftet, dette har skjedd meg ved to anledninger. Den ene gangen ble den TIDOBLET. - Reserverer TRE ganger det beløpet du i utgangspunktet skal betale for leieperioden. - Har gått en uke siden jeg leverte bilen, beløpet er fortsatt reservert på kontoen min. - Elendig kundeservice på mail DON¨T use this company… Read Full Review

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★☆☆☆☆

“Be very carefull”

Written on: 08/12/2015 by ianatkinson (1 review written)

Have been ripped off twice by them,firstly when I picked up a car late at night and next morning in daylight found tyre was damaged,my fault so had to pay 90 euros. And in august where I hired a car ,paid in advance taking full/full fuel option so nothing to pay on collection,and later found they had charged 197 euros for insurance without ever offering it to me. I rang there customer services and was told"i bet you are more carefull what you sign for in future"… Read Full Review

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★☆☆☆☆

“CHEATERS - AVOID”

Written on: 24/11/2015 by MIKIgigi (1 review written)

I HAD BOOKED WITH FULLY PREPAID RENTAL VIA RENTALCARS.COM WITH OWN LIMITED PARTICIPATION IN EVENTUAL REPORTS. THEY TRIED TO SELL ME EXTRA FULL COVER FOR CA 60 EURO BUT I REJECTED AND ASKED THEM TO PREPARE DAMAGE REPORT AS CARGO WAS FULL OF DENTS, SCRATCHES. SOMEHOW THEY MANAGED TO CHARGE MY CREDIT CARD WITH THAT INSURANCE AND FURTHERMORE THEY FALSIFIED THEIR CONTRACT BY ADDING BY THEMSELVES INITIALS NEXT TO EXTRA INSURANCE CHARGES. I HAVE IN HANDS SIGNED DAMAGE REPORT BY THEM BUT ANYHOW… Read Full Review

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Ms1970's Response to MIKIgigi's Review

Written on: 15/02/2016

I was just about to book firefly then and I thought I should google them for reviews at Malaga Airport. Saw I this negative feedback and gave them a pass.

Thanks for the heads up

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★☆☆☆☆

“Worst company ever. AVOID!!!”

Written on: 11/11/2015 by babatrik (1 review written)

Very cheap car hire, but then they charge your credit card for just about everything, without mentioning it. I got to pay 30 euros because I picked up the car after midnight. The thing is that I was at their office before midnight, but due to a long que I didn't get help until after midnight. Also I had to pay a 30 euro service charge for them to refuel the car. When I hired the car the clerk was very clear on the fact that I only had to pay for the fuel used; the charge wasn't mentioned… Read Full Review

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★☆☆☆☆

“BEWARE ”

Written on: 21/10/2015

They advertise on website very cheap rates and it seems insurance included, but when you get to the desk in Spain anuywhere not just Malaga( and the small print ) you will sign a contract with a hefty insurance extra and they will not let you have the car without this..BE WARNED..they are not upfront about this and if you query it they will say you took the rental out with a third party so take the matter up with them and they will also charge you for a full tank of fuel at double the local… Read Full Review

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★★☆☆☆

“Insurance rip-off”

Written on: 24/09/2015 by kenl1 (1 review written)

Eventually found the Firefly pick-up location. Not well signposted. Long queue but at least they have a ticketed queueing system. I had prepaid for the car but the only way I could get the car from them was to agree to pay 159 euros for their insurance, despite the fact that I have an annual Insurance4carhire policy. They wouldn't entertain my insurance at all. In addition I was charged 59 euros for diesel and 22 euros "service charge". I used just over half a tank of diesel but have no idea… Read Full Review

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★☆☆☆☆

“avoid.”

Written on: 17/09/2015 by McCulloch149 (1 review written)

I had already booked online and bought full cover. When I got there she wouldn't give me time to understand any of the terms of the contract, and just kept demanding my credit card, becoming increasingly rude as I kept trying to stall so I understood what I was buying. Then she gave a hard sell on yet more cover which she told us would cost 88 euro (and which my companion decided to buy). With the petrol and extra driver we actually got billed for an extra £175 on top of the rental and cover I… Read Full Review

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★☆☆☆☆

“very bad customer service - extremely agressive & rude...”

Written on: 05/09/2015 by NikhilLacroix (1 review written)

Let ne tell you about my experience and you decide if you want to do business with them Late arrival , i was charged about 35 euro, we were about 10 customers arriving from London on the 1am flight, i guess it is way to make some additional revenue - i do understand the principle but i was never advised about the charge. My hotel being at the airport i could have take a taxi and pick up the car on the next morning Check in process is very much done to make sure you will buy all insurance with… Read Full Review

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★☆☆☆☆

“Worst car hire ever”

Written on: 11/08/2015 by chRoth481 (1 review written)

Worst car hire ever!! Having booked with a UK rental company and used hertz previously thought we would try this company. For starters you have to wait for 30 minutes in a heated car park before getting in and then after having taken full insurance are told that the car is not insured and that it is only €1000 excess which you can protect for a further €150 for 10days. Reviewed my insurance which says it is covered by UK!! In addition the charge will be applied and not released until 10… Read Full Review

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★☆☆☆☆

“Do NOT use this company!!!!!!!”

Written on: 30/07/2015 by Silasv464 (1 review written)

A  company that will make you regret renting from them!!!! They have charged money on our card without policereport proof and after making us pay an insurance covering "everything"..!… Read Full Review

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★☆☆☆☆

“Appalling practise ”

Written on: 05/07/2015 by Markcheshire (1 review written)

It cannot be acceptable to be told that hiring a car will cost what amounted to a third if the actual total bill. We were charged for extras including for bringing the car back with a full tank of petrol. Disgraceful. Problem is that we had used Autos Abroad from the Jet2 website, so could be hard to know whether this bunch of charlatans is being used by third party brokers?… Read Full Review

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★☆☆☆☆

“Cheaters”

Written on: 31/05/2015

They are simply robbers, i have reserved a car for £6.50 for 3 days, I did not go for full insurance which would have cost 50 plus euros, I returned the car with bo damagge to any thing, someone came and said the antenna is missing costing 50 euros, I was not tols about anything missing whrn I took yhe car fist ( who bother to look for antenna when you book a car ) It is simply cheating customers. Never never never deal which thise cheap cheats. Tgey dont't deserve Even one star. By the… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 22/05/2015 by Paolay358 (1 review written)

I booked a car at Malaga airport through the broker do you spain for 135 euros plus fuel which was 54 euros, returned the car with no one there to check it and then received a bill on my credit card for £290, they are claiming I damaged the car charge 125 euros, no proof, they are also charging 23 euros refuelling charge which was never mentioned and I returned it with a quarter of a tank when it should have been empty. They then added 21 euros for passenger insurance, I would never have taken… Read Full Review

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