Firefly Car Hire Malaga Reviews

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Firefly Car Hire Malaga

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Latest Reviews

★☆☆☆☆

“Money taken from our account saying there was damage.”

Written on: 26/01/2017 by EvaHale165 (1 review written)

I would not hire from this company firefly Malaga ever again as they push for their own insurance and if you don't take it they rip you off. We always pay the excess and have it returned when the car is back without damage. When we tried to pay this we were told our credit card was refused even although they had just taken the petrol. We then had to contact our bank who said it should not have happened so I think Firefly did this on purpose. When we retuned the car the rep took six people after… Read Full Review

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★☆☆☆☆

“Still an issue with my VISA card”

Written on: 21/12/2016 by Raquel277 (1 review written)

Rented a car (Sept. 2016) without insurance, checked before the trip, noticed a couple of scratches, took photos, let the keys in the box when I returned from my trip, and... received a 400$+ bill for damages on the car. Called VISA for a contestation. After 2 months, VISA called me back : the company Firefly didn't accept the contestation and sent photos of the car scratches... the same scratches I noticed (with photos) before my trip. Sent them to VISA as a proof, and still waiting. But VISA… Read Full Review

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★☆☆☆☆

“Rude demanding and aggressive”

Written on: 15/12/2016 by Daltont316 (1 review written)

On pick up the member of staff demanded that I pay 20 euros a day breakdown and excess insurance - I said I had taken my own insurance out and she said it made no difference - with difficulty I stood my ground and pointed out that they had my credit card details. The woman was rude and aggressive no way to start a short break. In the 30 years of hiring cars I have never had such treatment. I think most people would have backed down in the face of such bullying - the car I got was high miles… Read Full Review

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★☆☆☆☆

“WORST CAR HIRE EVER”

Written on: 25/09/2016 by MrsDHay (1 review written)

Please, p;ease do NOT use Firefly. Our whole experiance was terrible. Rudeness and bad attitude of staff in the Malaga branch. Money debited from our credit card on our return to the U.K for damage to the vehicle, which did not exist! luckily we had taken pictures of the vehicle on pick up and return. When challenged we were sent pics of a completly different vehicle!!Thankfully our credit card company have refunded the money and are pursuing the case with them...Please stay away from this… Read Full Review

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Annieb61's Response to MrsDHay's Review

Written on: 13/11/2016

Wish I'd read this before we went to malaga! Just been done for €269 for damage we did not cause but they went straight to without looking anywhere else, also never dealt with anyone as rude & nasty in all of the years we've been going on holiday!

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Ferggy's Response to MrsDHay's Review

Written on: 26/01/2017

We have just returned in Jan 2017 and I agree with all you have said. Very aggressive staff and 200 Euro debited from our account for damage which is totally untrue. We have photos so will now try to get our money back. Will not use them again.

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★☆☆☆☆

“Avoid being ripped off - go elsewhere”

Written on: 31/08/2016 by Matthewswn476 (1 review written)

I booked your car through a reputable flight provider along with the fully comprehensive insurance cover that was offered. On arrival I was told a number of things:- 1) I shouldn't have booked through the flight company, but should have booked direct with Firefly. 2)the insurance I had was not acceptable and I would not be given the car unless I bought the fully comprehensive cover from Firefly (another customer in front of me had her contract ripped up which resulted in her breaking down into… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 18/08/2016 by Coley1981 (2 reviews written)

We booked fire fly through do you Spain.com. We ended up paying double the original quote. We paid extra to take out insurance on booking so we didn't have to pay extra when we got there. On arrival in Spain we were told we had to take out insurance with them again or pay £1000 to cover us. Absolutely shockingly awful service. U truly believe these companies are severely ripping people off. With all the service charges, petrol, insurance etc you end up paying more than double the original… Read Full Review

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★☆☆☆☆

“Avoid this company! ”

Written on: 24/07/2016 by Rooney86 (1 review written)

Quite frankly the most appalling level of customer service we have ever encountered. On arrival at Malaga airport the wait time was longer than the flight from the UK!! This wait was in an underground garage in extreme heat. No doubt this was to fleece customers for another 40 euros to 'fast-track' to the front of the queue, which we eventually had to do as our 8-year old child was suffering due to the heat. Even after this we still had to wait 40 minutes before being seen. On return, another… Read Full Review

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★☆☆☆☆

“Terrible Service!!”

Written on: 21/07/2016

We have been using Firefly for the last 5 years and have had no problems until July 2016. We waited 1 hour and 40 minutes for our hire car, with very unhelpful staff and was then informed our hire car was at the returns end of the car park - some walk away with no apology whatsoever. Surely in this day and age all information could be recorded on line before collection - driver details, optional insurance etc... then all Firefly would have to do is check the info when you arrived which I am… Read Full Review

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★☆☆☆☆

“Firefly our worst car hire ever.”

Written on: 02/07/2016 by twDuggan494 (1 review written)

We hired car at Malaga Airport through Atlas Choice, booked online and paid rental before we left. €45, very cheap but thought we'd be paying over the top for the fuel anyway. Arrived late at night and got very hard sell to take out the extra insurance, basically she wouldn't hire me the car unless I agreed to it, also service charges, Vat and fuel brought the price up to another €272. they charge Vat on fuel which has already been paid. If our flight had been in the daytime we would have… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE ”

Written on: 06/06/2016 by 481Davis (1 review written)

we hired 2 cars from Firefly for our family trip in May 2016 it was advertised really cheap at only £18 for a week. when we arrived they added a £20 surcharge on for admin and a £40 fuel refilling charge. reading back over the conditions these were mentioned on page 5. when we arrived we were advised that if we returned the vehicles back full our fuel would be refunded, IT WAS NOT even though we topped the tanks off at the airport on our return. the 1st car was shown to have 2… Read Full Review

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★☆☆☆☆

“Wait at airport”

Written on: 14/04/2016 by JulianaStafford (1 review written)

Despite five staff on duty and working very hard had to wait over one and a half hours before we could get out car.had full insurance protection before I collected the car but was still charged 88 euros before they would let me have the car I ripped off… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 02/04/2016 by Gill484 (1 review written)

On arrival at 10pm were told to take a ticket and minimum 2 hours wait just to get to speak to someone at the reception. Loads of annoyed English families who had been waiting for 2 hours. Decided to forfeit money and get a taxi. Please see all the reviews and do not us. Absolute disgrace… Read Full Review

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★☆☆☆☆

“Fight Firefly with Fire - AVOID !”

Written on: 28/01/2016

Possibly the worst car-hire experience I have ever had in my life. Hard sell of unnecessary insurance, together with a veiled threat that if you don't take it we've got 700 euros of yours on a credit card and you won't be seeing much of that again. Car was a heap - broken door lock, no hub-caps, no radio. Complaints ignored, no customer service to speak of - basically if you use them then prepare for the worst. The system dictates that they must be given one star otherwise it would be a big fat… Read Full Review

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★☆☆☆☆

“Terrible, don't use”

Written on: 30/12/2015 by knl89 (1 review written)

Styr unna dette selskapet, av disse grunner: - Grunnen til at det er lang kø, fordi alle krangler med prisen. Prisen blir ALLTID høyere enn hva man først har antatt og fått bekreftet, dette har skjedd meg ved to anledninger. Den ene gangen ble den TIDOBLET. - Reserverer TRE ganger det beløpet du i utgangspunktet skal betale for leieperioden. - Har gått en uke siden jeg leverte bilen, beløpet er fortsatt reservert på kontoen min. - Elendig kundeservice på mail DON¨T use this company… Read Full Review

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★☆☆☆☆

“Be very carefull”

Written on: 08/12/2015 by ianatkinson (1 review written)

Have been ripped off twice by them,firstly when I picked up a car late at night and next morning in daylight found tyre was damaged,my fault so had to pay 90 euros. And in august where I hired a car ,paid in advance taking full/full fuel option so nothing to pay on collection,and later found they had charged 197 euros for insurance without ever offering it to me. I rang there customer services and was told"i bet you are more carefull what you sign for in future"… Read Full Review

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★☆☆☆☆

“CHEATERS - AVOID”

Written on: 24/11/2015 by MIKIgigi (1 review written)

I HAD BOOKED WITH FULLY PREPAID RENTAL VIA RENTALCARS.COM WITH OWN LIMITED PARTICIPATION IN EVENTUAL REPORTS. THEY TRIED TO SELL ME EXTRA FULL COVER FOR CA 60 EURO BUT I REJECTED AND ASKED THEM TO PREPARE DAMAGE REPORT AS CARGO WAS FULL OF DENTS, SCRATCHES. SOMEHOW THEY MANAGED TO CHARGE MY CREDIT CARD WITH THAT INSURANCE AND FURTHERMORE THEY FALSIFIED THEIR CONTRACT BY ADDING BY THEMSELVES INITIALS NEXT TO EXTRA INSURANCE CHARGES. I HAVE IN HANDS SIGNED DAMAGE REPORT BY THEM BUT ANYHOW… Read Full Review

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Ms1970's Response to MIKIgigi's Review

Written on: 15/02/2016

I was just about to book firefly then and I thought I should google them for reviews at Malaga Airport. Saw I this negative feedback and gave them a pass.

Thanks for the heads up

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★☆☆☆☆

“Worst company ever. AVOID!!!”

Written on: 11/11/2015 by babatrik (1 review written)

Very cheap car hire, but then they charge your credit card for just about everything, without mentioning it. I got to pay 30 euros because I picked up the car after midnight. The thing is that I was at their office before midnight, but due to a long que I didn't get help until after midnight. Also I had to pay a 30 euro service charge for them to refuel the car. When I hired the car the clerk was very clear on the fact that I only had to pay for the fuel used; the charge wasn't mentioned… Read Full Review

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★☆☆☆☆

“BEWARE ”

Written on: 21/10/2015

They advertise on website very cheap rates and it seems insurance included, but when you get to the desk in Spain anuywhere not just Malaga( and the small print ) you will sign a contract with a hefty insurance extra and they will not let you have the car without this..BE WARNED..they are not upfront about this and if you query it they will say you took the rental out with a third party so take the matter up with them and they will also charge you for a full tank of fuel at double the local… Read Full Review

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★★☆☆☆

“Insurance rip-off”

Written on: 24/09/2015 by kenl1 (1 review written)

Eventually found the Firefly pick-up location. Not well signposted. Long queue but at least they have a ticketed queueing system. I had prepaid for the car but the only way I could get the car from them was to agree to pay 159 euros for their insurance, despite the fact that I have an annual Insurance4carhire policy. They wouldn't entertain my insurance at all. In addition I was charged 59 euros for diesel and 22 euros "service charge". I used just over half a tank of diesel but have no idea… Read Full Review

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★☆☆☆☆

“avoid.”

Written on: 17/09/2015 by McCulloch149 (1 review written)

I had already booked online and bought full cover. When I got there she wouldn't give me time to understand any of the terms of the contract, and just kept demanding my credit card, becoming increasingly rude as I kept trying to stall so I understood what I was buying. Then she gave a hard sell on yet more cover which she told us would cost 88 euro (and which my companion decided to buy). With the petrol and extra driver we actually got billed for an extra £175 on top of the rental and cover I… Read Full Review

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