"Super Service With A Smile"

★★★★★
4.7 / 5
94% of users recommend this
  • Value For Money

Robbo58j's review of Drivalia Car Rental - www.drivalia.com

★★★★☆

“"Super Service With A Smile"”

Written on: 05/09/2017 by Robbo58j (1 review written)

Alicante Airport 23/8/17

Having read numerous bad reports of car hire in Spain in respect of people incurring hidden charges, valeting / fueling / breakdown & recovery costs /unfriendly staff / tyre replacement / car damage etc etc, coupled with lengthy waits in arrival, i chose Drivalia after much research, and so so glad i did!!

As a single dad with two 11 years, i wanted a hassle free experience!!

Booked on line direct with the company, simple and straight forward. Just type in your request, (collection and return location and dates) choose the appropriate vehicle, and then you have various options in respect of insurance cover, and Full to Full on fuel, or return as is, pay and await receipt of your email confirmation and booking reference number.

I would recommend the "Ultimate" cover because in "one" word this really reflects both the level of insurance (extremely comprehensive) you receive, including breakdown recovery regardless of circumstance,replacement car if applicable, and also sums up the customer service experience you receive on your arrival and return.

Be aware there is an additional surcharge of 34.99 euro if collecting after 23.00hrs, as stated on their website.

Having cleared baggage collection and immigration at around midnight on the 23.8.17 I and the kids proceeded to ground level (-2) and the designated collection (bus stops 1 - 3) point, to await transfer to their off site location, as per instructions on their confirmation email.
Friendly bus driver arrived within 10 minutes loaded our cases and within 5 minutes we were collecting our car. As an Ultimate customer no waiting, staff check your passport, and driving license, signed their paperwork, and given a choose of three different cars. Choose and go.The car was spotless inside and out and was practically new. Whole process from transfer to being on our way 20 minutes top and you have a little map for getting off and onto site too.

The return experience 10 minutes, quick check that the car is intact (nothing stolen)and fuel tank full if you agreed Full to Full and your on you way to departures.

I can honestly say the whole experience exceeded my expectations, from the polite, and efficient way their staff deal with you, and yes they speak English too.
I would highly recommend this company, and their Ultimate Package (one payment at time of booking, other than your refuel) and they will be my first and only choice every time in the future.

Regards

JR

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