Good value & problem-free car rental in Almeria

Foxilady's Comment

Written on: 08/01/2015

hhhmmmm well my complaint is different. Let's see what excuse they give for my negative experience eh? This lady, was very helpful with me yesterday with emails back and forth answering all my questions. Due to the fact that I have hired before in Spain though Gold Car, what a terrible experience that was. So in order not to repeat that experience as I say, I was back and forth with questions, and she answered every question satisfactorily. This morning I go to the booking form and complete everything ie passport and driver licence details, visa card etc and get to the bottom of the page where I expect to see a price, but there wasn't so i hit return and that was that, my booking had gone through and no advice of price?????? So I email and she sends an email with attachment, which I cannot open as it contains a virus. So I send 2 more emails asking how much is the hire, NO REPLIES! I get straight onto my bank and cancel the transaction, well actually I had to cancel my card so it couldn't go through. The bank had had no notification of this transaction by Costa by this time. I now have to await a new card but it's worth it because who knows how much they were planning to take from my debit card. It is now close of business and I have sent 4 emails in total to Costa and not even the courtesy of a reply. BE WARNED DO NOT DEAL WITH THIS COMPANY, THE CHEAPEST IS THE WORST!!!!!!!!!!!!!!!!!!!!