Guerin - www.guerin.pt Reviews
Latest Reviews
★★★★☆
“Great Rent-a-Car Service in Madeira. I recommend to...”
Written on: 19/05/2013 by bestrentacarifound
I went last week to Madeira Island on work, and at the last minute I needed a car because I was staying for two more days in the island, so the car would be useful, so I went to the counter directly to rent the car, it was a compact diesel car, i had no problem in doing it the moment I arrived, had to wait for half an hour to get the car on their depot. I asked for extra insurance and one of the things that was great was the unlimited kilometres included in the price. When I delivered... (read more)
★★☆☆☆
“Be very careful if you must use them...”
Written on: 16/05/2013
I had no choice of rental firm, having booked through Jet2 Holidays - you get what they allocate to you depending on pick-up point, driver's age etc. We got Guerin. One plus point - the car we got was a Polo rather than the Peugeot 107 ordered, an unasked for upgrade. The rest is not good. The car we got, although superficially nice enough and driving OK, (though driver's mirror wouldn't adjust and the driver's side air vent was broken) had numerous light scratches, scrapes and "dings"on the... (read more)
★☆☆☆☆
“Terrible Queues and Zero Customer Service”
Written on: 10/05/2013 by joolesk
We have often booked car hire through Opodo where you can't see which car hire company you are renting from until transaction completed. We have several times been allocated a car through Guerin in Portugal which is our worst nightmare. The queues are terrible, the staff sullen and often downright rude. The deal is (with car hire of six days or more) that you return the fuel tank empty and then have to pay 90euros to fill the tank. We always hire a small car and never use a full tank -... (read more)
★☆☆☆☆
“Worst car hire ever - avoid!!”
Written on: 03/05/2013
Unfortunately, I also have to report a miserable experience with Guerin. With two young kids, we queued for nearly two hours at the Lisbon check in desk, then, thinking that was it, we queued for a further hour and a bit to actually collect the car. As we were frustrated at the delay and were keen to get going, we (stupidly) did not inspect the interior and nor were we invited to do so. The car park where we collected was in virtual darkness so any damage would have been difficult to... (read more)
★☆☆☆☆
“This car rental is Hell on Earth!”
Written on: 01/05/2013
When you arrive midnight at the airport of Lisbon, they make you wait more then 1,5 hour before getting a car. That's complete mismanagement and criminal. (read more)
★☆☆☆☆
“They steel your money!!!”
Written on: 10/04/2013 by mickeblicke (1 review written)
I had to drop the car early in the morning leaving 2 garbagebags on the floor. I dropped the key and left Portugal and Guerin. When I came home they took 129 euro from my account and the anwer to that was "speecial cleaning". When I found out what this cleaning was all about I could read at the invoice that they had cleaned the trunk!1 I had not used it. And cleaned the wheels. !!!! So never ever hire a car from this company. The rob you!!"special cleaning" please notice that!!! (read more)
★★★★★
“The best!!”
Written on: 01/04/2013 by Marmanjo (1 review written)
Simply the best! Once again I rented a car from Guerin in Lisbon Airport, everything was great, the service, the car was new with less then 100 km's and the staff (as always) wonderfull. As always I protected my self with full insurence with Guerin and even made the e-toll service. I strongly recommend these company, you just need to know what you're paying for to complitly enjoy your vacations. kind regards from a customer that surely will keep renting with Guerin Renta-a-Car. keep up the... (read more)
★☆☆☆☆
“BE VERY AWARE OF DEALING WITH THIS COMPANY”
Written on: 30/03/2013 by pd1712 (1 review written)
Make sure that the insurance, breakdown cover, fuel charges and provisions for the toll roads are covered before you sign up to anything. Booked online in October 2012 with a firm rentalcars.com including insurance cover which led me to a firm callled GUERIN at Faro. That's when the problems started. We expect to pay for the fuel we use but not with GUERIN. You MUST pay them 90 Euros for fuel or you don't get the car. There are no refunds regardless of the fuel you use. Whatever insurance... (read more)
★☆☆☆☆
“To avoid at all costs”
Written on: 12/03/2013
I rented a car for 6 days opodo via rental car and my contract stated that I recovered the car with a full tank of fuel and also repay the full. Happened to stop unpleasant a hostess tells me I have no choice but to pay 90 euros for fuel and make the car empty. despite my contract I have to. To avoid at all costs (read more)
Lilianaferreira's Comment
Written on: 31/03/2013
DOES THE CLIENTS READ THINGS BEFORE MAKING A BOOKING...OF COURSE NOT....COMPANIES CHARGE JUST BECAUSE THEY WANT...IF YOU ARE SO SURE THAT YOUR CONTRACT SAYS ONE THING AND THE COMPANY SAYS OTHER WHY DID YOU PAY IT? NEXT TIME READ BEFORE MAKING A RENT JUST BEACUSE IT'S CHEAP...
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★☆☆☆☆
“AVOID - WORST SERVICE EVER”
Written on: 18/01/2013 by CARLOSVIEIRA
They deliver the car late. I paid for a Ford Focus and they tried to give me a Clio for the same price. Everyone was in a bad mood in the office 20 days after delivering the car i still dont have the money i paid for caution. When i called, they told me to talk with my bank!!! No answer o my emails about what happened!! AVOID GUERIN!!!! (read more)
Anonplease's Response to CARLOSVIEIRA's Review
Written on: 21/02/2013
Not only should they be avoided by they should be shut down as they destroy the reputation of more honest companies in the market. I have read many similar reports in trip advisor and here so I know my case is not unique.
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See next 10 reviews
Showing 1 - 10 of 30 Reviews
★☆☆☆☆
“AVOID GUERIN!”
Written on: 06/01/2013 by bluejay0000 (1 review written)
I confirm averything was said before for the car I rented in Madeira from Guerin; their policy about scratches is completely unacceptable. The car had a lot of barely visible scratches written down on the vehicle description. It was night when I took the car, and the park space was unlit, so there was no way to see the scratches. When I returned the car they found (after a lenghty inspection) a new (they said, but I have no idea) small scratch above the door. For that I was charged 429... (read more)
★☆☆☆☆
“Be Aware”
Written on: 22/12/2012 by Rannee (1 review written)
Guerin Madeira operate like the lowest form of clip joint. They will corner you for any finger nail scuff ( In my case to the tune of £ 128.00 GBP ) The car I rented was recorded on the acceptance sheet with numerous small dings to light scratches through to the metal. But took punishing delight to have found the said fingernail mark at a wheel arch which would have responded to a rub down with T-Cut. I have rented around the world for 40 years and never experienced the intense... (read more)
★☆☆☆☆
“Charged extra 43 Euros for gas”
Written on: 24/11/2012
Avoid at all costs. Waited about half an hour for for the Navette then another 20 minutes at the front desk. Gave the car back, with the tank full of gas, and they however charged me 43 Euros for gas, without saying anything. (read more)
★☆☆☆☆
“read the small print”
Written on: 21/10/2012
Absolutely awful. Bad attitude and well over an hour to get to the front desk. I had prepaid in full beforehand including the accidental damage waiver. €100 for fuel had to be paid before taking the car with no refund possible. I was told to bring car back empty.... How? Had to pay €2270 beforehand on a signed Visa slip to cover any damage even with the extra payment for the waiver. No sign - no car - no refund. Take the deal on their terms or go f*"# yourself. If you dont like whats on... (read more)
Marmanjo's Comment
Written on: 02/11/2012
I'm sure you're one of those people that read the terms and conditions that you print alongside with your pre-paid voucher...
Word of advice, if you're willing to pay for something on the internet try to first read there terms before actualy paying for it.
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★★★★★
“nice surprice”
Written on: 19/10/2012 by dorsa
I was very warried about negative reviews before we rent a car from Guerin. I decided to buy full insurances because the reviews are very bad.I rent a car from Guerin - it was the best price for us - one way, second driver free and cross boarder pass in the price. I booked seat ibiza for 3 days for 93 Euro with full no excess (Guerin SCDW, ACDW) and e-toll. We picked our car in the Porto center - It took a little too long - in the office there was only one man, and few customers therefore... (read more)
Lilianaferreira's Response to dorsa's Review
Written on: 31/03/2013
FINALLY...A GOOD REVIEW THANK YOU WE HAD THE SAME SIMILAR EXPEREIENCE AND IT WAS VERY NICE...
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★☆☆☆☆
“Avoid at all cost!”
Written on: 03/10/2012
Avoid at all cost! 1. I was queuing for over an hour and there were only 2 people serving customers. 2. They operate 0600-2100 but I had to return the car at 04:30, whilst the company was close, they said just leave the keys in the box. I did, and obviously taken photos of the car which DID NOT had any scratch on. But they have charged me £1200 for god knows what, and did not even explained that! 3. tried to contact Guerin via their website, and both contact numbers and email numbers are... (read more)
Marmanjo's Comment
Written on: 02/11/2012
Hi there,
just send a mail to customerrelations@guerin.com.pt thats there main mail contact.
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Lilianaferreira's Comment
Written on: 31/03/2013
OK COURSE THEY CHARGE THEY ARE NOT PROFESSIONAL...OH MY GOD DOES ANYONE TRY TO EXPLAIN WHAT ARE A DEPOSIT ON THE CREDIT CARD????? YOU DIDN´T GET A PHONE NUMBER OF GUERIN? I HAVE FOUND ONLINE VERY EASILY...MY INTERNT IS DIFFERENT FROM YOURS
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★★☆☆☆
“appalling customer service”
Written on: 18/09/2012 by Boothman
After lining up for 45 minutes while the three staff acted as if the customers were an interruption of their time, we were sent up, along with three other couples, to wait yet again for vehicles to be "sent up." When my car finally arrived I was told "this car is full of scratches" and when I pointed out the passenger wing mirror was broken and could not be adjusted i was told "you don't need it!" There is no excuse for this type of service. (read more)
★☆☆☆☆
“Terrible from start to finish”
Written on: 16/09/2012 by Splank (1 review written)
Everything about our dealings with Guerin was absolutely awful. They appear cheap when booking but this goes out the window once you go to pick up the car and they add the mandatory extras. €80 for fuel even if you don't use it. €1480 deposit on your credit card or a straight extra fee of €80 if you want to reduce that deposit to €300. Roadside assistance is extra as is a toll tag. There were 4 people in the queue in front of us and 2 people serving but it still took over an hour... (read more)
★☆☆☆☆
“Shocking - to say the least.”
Written on: 14/09/2012
After arriving at the airport had to wait best part of 2 hours to get to the desk. No orderly que and people would just push in front. Fun times. The woman at the desk was clearly stressed and after questioning why I had to pay £1,500 Euro deposit on the car, just told me to pay it or f-off. Nice.. Don't really blame her that much, everyone in there had been moaning at them for the entire 1hour and 50 mins that I was queuing. Then then didn't even give me the car I had paid for. You also... (read more)
Splank's Comment
Written on: 16/09/2012
We had exactly the same experience on Saturday 8th. They are a complete joke with the additional extras. Never again.
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Lilianaferreira's Comment
Written on: 31/03/2013
SO NEX TIME READ BEFOR USING....ALL THET YOU ARE WRITING IS A LIE...AND YOU ARE SAYING BAD THINGS ABOUT THE EMPLOYES THAT ARE THERE TO SERVE YOU...BUT YUO SEEM A VERY NICE PERSON TO ATTEND TO...WORSE CLIENT EVER...
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★☆☆☆☆
“Disgusting service - Long queues”
Written on: 03/09/2012
I booked the car through easycar to be informed that the rental company would be Guerin, upon arrival i walked passed all the other rental car companies where there was no queues to find Guerin had a huge queue (4 HOURS) I had travelled with another party of 9 people who booked through other hire companies they collected their cars and after waiting with me for an hour decided to to go on there way. Had I walked away I would have had to pay a late cancelation fee. Although i had purchased... (read more)
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Showing 11 - 20 of 30 Reviews
★☆☆☆☆
“shoddy, grasping and disorganised”
Written on: 20/08/2012 by jamesbuckland
- long queues; - a worrying obsession with tiny scratches on the car (which serious car hire companies take a relaxed view on); - a ridiculously high insurance excess obviously intended to pressure you into buying further insurance; - a complete failure to explain the new tolls recently introduced throughout Portugal. when I returned the car and raised the subject of tolls, they told me that their staff should have discussed options for paying tolls with me when picking the car up. unable... (read more)
Lilianaferreira's Response to jamesbuckland's Review
Written on: 31/03/2013
I'M SURE YOU HAVE RENT A CAR IN HERTZ....TO SEE WHAT IS " A RELAXED VIEW ON"....
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★★★★★
“We had the best service from Guerin”
Written on: 13/08/2012 by toubkal (1 review written)
Very pleased with this hire as none of the bad things associated with car hire occurred. There was a desk in the main part of the airport. There was no queue at the desk! (In School summer holiday) We were quickly dealt with at the car collection point. The fuel policy was bring it back with same fuel, which I think is the best policy (Some companies make you pay for a full tank which you may not use). The car was excellent - much better quality than expected. I see that others have given a... (read more)
★☆☆☆☆
“Booked with cars 4 less got guerin ;(”
Written on: 15/07/2012 by Faro123 (1 review written)
Arrived at Faro airport after 7 hour journey to discover our car hire was through guerin . Desk empty but still took us 40 mins to hire car . Had paid for car hire up front and was still charged an extra 221 euro ? - 80 euro fuel - 14 euro for activating toll device and the rest for extra insurance . We were give too options 1. Crd card would be swiped for 1100 euro and would only be cancelled If no damage to car - including if someone hit us . And we would also have no breakdown cover and... (read more)
★☆☆☆☆
“Rental desk Lisbon”
Written on: 15/07/2012
Arriving on an international flight it took 2 and a half hours to get the car at Lisbon airport. There were only 4 people inthe line but the 2 peope attending were absolutely incompetent...never again will we use Guerin..when returning the car I complained and the comment was ...but Lisbon is where we rent most cars !!! I had to change the car in Faro due to a tyre problem and there the service was quick and efficient. However Guerin have lost a client and will get no recommendations from me. (read more)
★☆☆☆☆
“AVOID DON'T USE!”
Written on: 03/07/2012
Did not get the car we booked. Were scared into thinking we had to take out extra insurances as were told rental did NOT include roadside assistence. Staff surly to the point of rude. Huge queue to pick up car as only one man in car park doing the signing out. Fuel policy is robbery. A complete rip off as policy is 'take out full, return empty'. Everyone had a near full tank of diesal WITH NO CHANCE OF A REFUND as Guerin insist you pay for a full tank on pick up. A lot of very unhappy people... (read more)
★☆☆☆☆
“Shocking. Avoid.”
Written on: 27/06/2012
Avoid Guerin. I rented from them in early June and the service was shocking. Because the company has cut staff the office at the airport is often run by one person, who is stressed and unhappy. Planes land at Faro in waves, which means queues of ten and more are common at Guerin. You can wait for several hours before being served. Many cars in the Guerin fleet have clocked up tens of thousands of kilometres and are creaking and unreliable. I was given a car with 60,000 km on the clock. I... (read more)
Guest's Comment
Written on: 29/06/2012
Thanks. I will tell my friends who are planning to visit faro and were planning to rent a car from this company.
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★★☆☆☆
“Not impressed”
Written on: 26/05/2012 by Ginger1979CF
I arrived at about 11:45pm at Faro airport, as the staff are so slow it was gone midnight before I was 'dealt' with incurring a 36.26 euro charge for 'out of hours'! I was then informed the car was full of diesel and needed to be returned as empty as possible as they were charging 100 euros not that a Megan's could possibly cost 100 euros to fill or that I could use it all even driving to Spain!! Rip off merchants! I wouldn't recommend them to anyone. Having picked up the car in the dark... (read more)
★☆☆☆☆
“The worst hire”
Written on: 26/05/2012 by Breuwan (1 review written)
Arrived in Lisbon with car prebooked. Front desk had one person on and it took about three hours from queuing to pick up vehicle. Staff couldn't find the car couldn't find the keys car was unavailable because it was being washed then was out of fuel so needed refilling. Equipment inside car was broken. No one really interested in sorting out the problems. A large number of other very disappointed hirers also delayed similarly (read more)
★☆☆☆☆
“DON'T USE GUERIN RENT A CAR!”
Written on: 04/12/2011
My experience with Guerin Rent a car was terrible: I queued more than 2 hours to have the keys of my car and then an additional hour to be in the position to have the car. Once I got it I realised that was old and damaged internally. I pointed it out to the staff but there was such a confusion that they wrote just something in portoguese and I signed it. After one week when I returned the car in Porto I got the claim of the damages! I explained what happened in Lisbon and the result is that... (read more)
★☆☆☆☆
“car hire / faro / guerin”
Written on: 12/06/2011 by fullfatchip (1 review written)
Do not use Guerin, at Faro airport. I now have a bill for 361 Euros for a tiny stone chip, that I suspect was there when the vehicle was hired. The car was an upgrade but had many small dinks, scratched, dents, and chips all over it, too many to show them all on the form. Unfortunately, with so many issues I didn't check the windscreen. On returning the vehicle they focused in on this tiny stone chip and claimed damages. I have no idea why it should cost so much [you can get this done... (read more)
Guest's Response to fullfatchip's Review
Written on: 17/07/2011
I just got back from faro and I was really impressed with Guerin Cars were newish and service was good. However NEVER book a car hire abroad without buying car hire excess insurance and this will cover the above eventuallity. Do not try to do it while you are there because they make loads of money on selling you this additional insuranse . (they usually charge about £15 per day if you buy this insurance from them).
Google car hire excess insurance and you can buy it before you go for about £2 a day...it is worth it, as most car hire companies have an excess of £1000, so you will end up paying dearly if you have any dings or scratches.
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Carlaferreira's Response to pd1712's Review
Written on: 31/03/2013
Next time make sure you read all terms and conditions before oyu rent a car...Otherwise you might argue without having reason to do so....That's what happen to you... All terms you listed are online when you made the booking through rentalcars...If you don´t know them that's not rental company (guerin) fault....Instead of advising not to use a compnay only because oyu didin't know what you are doing that's unfair....I ALWAYS RENT A CAR BY GUERIN, USING RENTALCARS AND I NEVER HAD ANY PROBLEM...YOU KNOW WHY?BECAUSE I READ THE INFORMATION BEFORE MAKING A BOOKING THAT COST FEW EUROS. NEXT TIME PAY ATTENTION...BEST RENT A CAR EVER...USE GUERIN