Item: Maggiore Car Rental
Rating: 1

Guest's review of Maggiore Car Rental

“AVOID- No stars”

★☆☆☆☆

written by on 14/01/2016

Please listen to everyone writing these reviews. The company is a terrible rip off.
We booked a certain type of car and paid the deposit, only to get there for pick up and the car type wasn't available. We got down graded to the type below but didn't get any sort of discount! We then had to pay extra for insurance as their machine would accept any of our credit cards for the 1800 euro guarantee - yes 1800 euro, this wasn't because of our card limit, the cards were usable. The extra insurance costed more than the car hire. We rented the car in October 2015 and have just had a charge on one of the credit cards for 42 euro (January 2016), we have received no email/call to explain why and would definitely argue this is unauthorized! The customer service was TERRIBLE, I have NEVER been anywhere with such bad customer service as the Florence train station Maggiore. Bad from beginning to end.

Value For Money

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Lawyer3's Comment

Written on: 18/01/2016

We have just received the same extra charge of €42 with no explanation on a rental in October which was finished off with them signing that we did NOT owe anything. This is an unauthorized charge, we have contacted Eurocard.

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