Absolutely brilliant service

Athens Car Rental - www.athens-carrental.com
★★★★★
5.0
100.0% of users recommend this
  • Value For Money

Newcity's review of Athens Car Rental - www.athens-carrental.com

“Absolutely brilliant service”

★★★★★

written by Newcity on 05/10/2017

From UK, my wife and I, both over 65, used the ACR Web site to arrange a car for our holiday in Athens/Peleponnese 21/9 - 2/10/17. The ACR site is very clear and easy to use - it's easy to choose the car you want and the pricing is plain, without hidden charges creeping in. There is no charge for an additional driver. We paid a deposit of 52 Euros.

We asked for a Nissan Note and ACR said they could only guarantee a car in that bracket, but they would endeavour to provide our preferred model if possible. And they did, indeed, provide a Nissan Note.

We were met by one of their operatives holding a card with our name on as we came out of arrivals at Athens Airport. We sat with him for a very short time to complete simple paperwork and we paid the balance in cash. He then took us to a car park just across the road from arrivals, where our car was parked. It was an up-to-date Nissan Note with Bluetooth, Climate Control, Cruise Control and Speed Limiter, Auto stop/start, and Reversing Bleepers (very useful in some tight spaces we had to negotiate). The car was clean and smart and we had no problems with it whatsoever. So pick-up of the car was totally painless.

Drop-off at the end of our holiday was even easier. We had arranged to bring the car back at 19:00 on the day of departure. We were instructed to bring it to Departure Gate 3. We managed to get to this point for about 19:03 and two ACR operatives waved us down as we arrived. We removed our bags - the men checked the car and confirmed all was ok, signed our paper to that effect. We shook hands and then walked straight into Departures. It couldn't have been smoother or easier.

Altogether, everything happened exactly as ACR had committed to when we booked. The operatives were pleasant and easy to deal with. We could not have asked for better service.

We would have no hesitation in recommending ACR. Thanks ACR for a brilliant experience

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