CarParts4Less.co.uk - www.carparts4less.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Robbed My bank account!”
Written on: 17/06/2013
Tried to order a battery, Wanted it delivered to my work address which they couldnt do, Cancelled order. They continues to keep taking payments of £65.94 as they felt like it. Until my bank frooze my account as it looked like fraud. Called up and was told it was my fault for wanting a different address , and nothing they can do about taking money, should be returned in about a week. Which means all my bills will bounce and ill be charged for the pleasure. These may seem cheap but has cost... (read more)
★☆☆☆☆
“Terrible service!”
Written on: 12/06/2013 by DanielVenga
Charging for next day delivery is absolutely shocking when they know they cannot deliver a next day service. Response from customer services: UPS next day doesn't have tracking number??? They may sell your data car insurance The First Time Is The Last Time! I would not recommend this place to my worst enemy! (read more)
★☆☆☆☆
“JUST AWFUL”
Written on: 12/06/2013 by mrbrogan
carparts4less Whilst I would agree that the majority of customers who use this tempting service due to the low cost and promise of fast delivery, give your attention to the likelihood that they do not send your part. this company has lied to me constantly and has not yet given me a refund one month after a catalogue of disasters, failing to deliver, loosing the part and delivering it to two other separate addresses hundreds of miles from my home. (they will not consider a refund until they... (read more)
★☆☆☆☆
“Parts missing held on phone for 30 mins, asked to call...”
Written on: 05/06/2013 by jason wright (3 reviews written)
I ordered oil, oil filter and air filter for the girlfriends VW Golf. Held on for 30 minutes waiting to get through to a customer service idiot. He kept coming and going saying hang on a minute. Then says, hang on I will put you through to dispatch, "I don't want to talk to dispatch its not my problem" !!! Hold Music, Great !! "They are all busy with 5 waiting" "could you call back" ??? No I can't I paid with Pay Pal. I suggest any idiot who uses them does the same. (read more)
★☆☆☆☆
“Don't trust their website.”
Written on: 24/05/2013
I wanted some bumper trim for my BMW. To cut a long, long story short despite checking with them before I bought the trim the stuff they sold me did not fit. Then they had the cheek to say we will give you free returns for YOUR, that is to say my, mistake. Duh If the website says it will fit. If I speak to them on the phone and they say it fits. If I email them and they say it fits what would you conclude? That it fits perhaps? I emailed them to say their listings are incorrect. ... (read more)
★★★★★
“Well done once again”
Written on: 23/05/2013 by Lynton Susman (3 reviews written)
Just received 5ltrs of engine oil & filter for my wife's Suzuki Ignis, cheaper than I could buy anywhere. Ordered on Thursday - arrived on Friday. It really doesn't get much better than that ! (read more)
★★★☆☆
“A nightmare for returns”
Written on: 21/05/2013 by Barpartsuk78 (1 review written)
Value for money when you compare to eurocarparts but it's a real nightmare when you need to return the wrong parts. Unskilled customer service, as I had to ask for a RTN (return authorisation number) three times before I was given one. A week has passed since I returned it and still no refund. Make sure you order the right part as the cost of shipping when you need to return the item is likely to be more than the price of the part itself. Or if not sure get the part from a local retailer as... (read more)
★☆☆☆☆
“Parts not as described”
Written on: 21/05/2013
The part that I ordered was not as described on the internet site, after having exchanged Emails with the Customer service they said that the part was correct did not come with the bearing as described on the site. They did not answer to any more of my emails. I tricked them on the telephone by asking the difference between the same part at different Prices, They said that one comes with the bearing(the part that I orded), because i had tricked them into this they very quickly gave me a... (read more)
★☆☆☆☆
“customer service”
Written on: 20/05/2013
I rang for advice as to which brake discs I would need as there are two types I told the person my reg and was advised as to which one i needed i ordered it when it arrived it was the wrong one explaining this to them they said the courier would collect it and i would be refunded i finaly was refunded minus the delivery charge which would not of been an issue if they had competent staff advising people. their ethics are disgraceful. (read more)
★★★★★
“Happy Days again!”
Written on: 15/05/2013 by BankmechanicofSteve (1 review written)
Excellent service, very fast & cheap. Parts exactly as described. This was my second purchase from CP4L, wont hesitate to use them next time any of the family need anything. (read more)
See next 10 reviews
Showing 1 - 10 of 82 Reviews
★★☆☆☆
“CUSTOMER SERVICE TERRIBLE-NO REPLIES TO EMAILS”
Written on: 15/05/2013 by kramadana (1 review written)
I needed a battery for my car next day so paid for the next day delivery and ordered before the cutoff. It was only after finally getting hold of someone the next day at 4pm on the live chat that I was given a tracking number and confirming delivery by the end of the day. Upon phoning the delivery company up, they confirmed that the items had just been booked in and not yet picked up from carparts4less. After 3 emails I am still awaiting a reply. (read more)
★☆☆☆☆
“GOODS DO NOT ARRIVE”
Written on: 15/05/2013
Goods never arrived - on contacting CarParts4Less they said they needed to investigate with their delivery company - over the next few weeks they then did not reply to my subsequent e-mails - eventually had to claim money back via PayPal. Do not use this company. (read more)
★☆☆☆☆
“DON'T rely on the number plate system to order”
Written on: 10/05/2013
The website worked out the windscreen wipers I needed by my car registration plate. When they arrived they were the wrong ones. I phoned carparts4less and was told this often happens. They told me to return them and they would refund me, plus postage. Due to the size of the parcel the post office charged me £11.96 to return them. Two phone calls, 3 emails and 2 weeks later Carparts4less would only reimburse me £5 postage, despite admitting they sent the wrong part. It has cost me £6.96 to... (read more)
★☆☆☆☆
“Yet again wrong parts”
Written on: 26/04/2013 by craiguk19 (1 review written)
Ordering from this company may save you a few pounds but its a gamble every time whether they send you the right parts or now. Customer service is terrible, emails are ignored and if you a get a reply its some automated email blaming the courier for the wrong parts. Been a customer for a year now, things are not improving Id rather pay the extra few pounds and shop local. (read more)
★☆☆☆☆
“Cheap but rubbish”
Written on: 17/04/2013 by James.Eustace (2 reviews written)
Placed an order on a Saturday and was advised that delivery would be on the second working day (Tuesday) which was fine as I was off work on that day. On the Tuesday I received an email from carparts4less notifying me my order had been processed and on the Wednesday that it had been dispatched. By the time they tried to deliver it was Thursday and I was back at work and it took a further 3 days to collect from the depot. When I initially contacted carparts4less they did not respond, the... (read more)
★☆☆☆☆
“customer service”
Written on: 16/04/2013
still on the phone trying to get to speak to customer service dreadful really bad service im just trying to exchange wrong parts why cant they answer and deal with my order. No point emailing as they dont answer. avoid this site. (read more)
★☆☆☆☆
“Worst on line car part service EVER”
Written on: 15/04/2013
I placed an order for a set of front brake pads on line with car parts for less, this was on sunday 8/4/13, its now monday the 15th and they still have not even confirmed the order but dammed quick to take the money, When I eventually get this order sorted I will be deleting them from my favorites list and will never be using them again, I would rather pay Camberley Auto factors the extra £5 and avoid all this hassle, life is just too short to mess around with companies like this. I suppose... (read more)
★☆☆☆☆
“Dreadful. Everything that's wrong with mail order”
Written on: 09/04/2013 by TheManWhoSaysUgh (1 review written)
I made the mistake of thinking that this company would be ok to deal with, as they are part of Euro Car Parts. How wrong I was. I ordered a temperature switch but when it arrived, it turned out to be a mis-labelled hazard warning switch. Since then, I've been unable to speak to anyone at the company via the phone or chat systems, and have had to rely on emails - which they seem to take at least a day to answer. It's now a week ok, I've still got the wrong item and I can honestly say I will... (read more)
★☆☆☆☆
“Inflexible Delivery”
Written on: 31/03/2013
I was just about to place a large order with Carparts4less only to find that they will only deliver to the billing address, and not to another address (I normally have parcels delivered to Parents or place of work). Its pretty pointless having parcels set to my home address when I am at work during their normal delivery times (Yes I realise i'm in a minority for still being stupid enough to work and not sit at home all day claiming benefits). Do Carparts4less really want their customers'... (read more)
★☆☆☆☆
“shocking”
Written on: 28/03/2013
customer service is appalling, rude and clueless, did not collect when supposed to ,booked without agreement from myself. (read more)
See next 10 reviews
Showing 11 - 20 of 82 Reviews
★☆☆☆☆
“Unprofessional, Rude ”
Written on: 21/03/2013 by Robc97 (1 review written)
Carparts4less is the worst company i have EVER had to deal with. Paid for next day delivery on an order dated 15th March, now this being a friday i presumed would mean delivery by Mon/Tues by the very latest. "Online Helper" Mark advised it was Yodels fault and gave me a tracking number. When said parcel was finally received on 21st March there was an item missing, so went back to chat and again Mark is here to help. Rudely mark told me there is 3 parcels out for delivery for me - only got 1... (read more)
★★★★★
“fantastic dealer”
Written on: 21/03/2013
I dont agree with the negative views this firm has been given I have had several parts from them and had no problems at all.The prices they chsrge are far cheaper than any others I can find and the delivery is really quick and free.I shall carry on using them and would reccommend them to anybody. (read more)
★☆☆☆☆
“payment declined”
Written on: 20/03/2013
bought few parts with next day delivery. got e-mail that payment is declined and i need to contact them. checked bank account balance and money is gone. order can be made only on billing address W.T.F? nobody at home so how i have to collect my parcel?i hope customer service will be happy to help when i call them tomorrow.... (read more)
★★★★★
“Brilliant”
Written on: 15/03/2013 by ianandskye01 (3 reviews written)
I bought 2 rear coil springs for my car as 1 failed on mot so thought its best to change in pairs i ordered on the friday late afternoon 3.07pm and i received them monday morning at 8am all i can say is spot on i can not complain at all correct items (never had a problem with wrong parts) and my mates and family use this company and no problems very cheap £26 for 2 coil springs with free delivery and very fast delivery chuffed to bits (read more)
★☆☆☆☆
“They send the wrong part when they out of stoke”
Written on: 04/03/2013 by aaaaaaaaaaaaaaaaaaaaa
They sent the wrong part because the correct part is out of stoke! that was the excuse they told me. They suppose to send someoen to pick up the part. but no one arrive. (read more)
★☆☆☆☆
“Terrible! ”
Written on: 22/02/2013
Would not buy from this company again, seriously out of pocket! ordered and paid for a clutch and flywheel, arrived in good time which was good. My mechanic took my car apart as you do when replacing these parts only to find that the parts ordered where wrong even though I confirmed my registration. I needed my car for work so had to go to a differnt supplier which cost me an extra £700. After numerous phonecalls this company advised me to send the parts back and they would re-fund me the... (read more)
★☆☆☆☆
“*DO NOT USE* carparts4less.co.uk *DO NOT USE*”
Written on: 22/02/2013
How can a company that purely sell car parts get an order for a pair of front disks and pads so wrong? Disks came through no problem, in reasonable time, but no pads. Phone call 1: Got told they were dispatched separately, waited again, turns out that was BS. Phone call 2: Have to wait until they do a stock check to 'make sure I haven't received them and am trying to get a free set'. Then when I ask them to dispatch to a different address, as its a Saturday delivery now, they say they... (read more)
★☆☆☆☆
“Avoid like the plague”
Written on: 21/02/2013
ordered a part and found it much cheaper elsewhere so asked to cancel immediately. there was no one available on online chat no one answering phones, so i sent multiple emails, got a message back saying to confirm number and they would arrange, next thing got an email saying they hadnt cancelled and id have to return, they make you pay to return, so i said i would refuse delivery, so driver left parcel on my doorstep in the rain, company were very unpleasant on phone and basically said im... (read more)
★★★★☆
“Car parts 4less”
Written on: 13/02/2013
Ordered friday night, recived next day before 10! extremly well packed, customer service lacks though unable to speak to anyone via web chat, They trade on ebay aswell sometimes cheaper under the name of carpartssaver Doesnt say anywhere weather parts are covered by a warrenty but they are super cheap (read more)
★★☆☆☆
“Quick delivery but bad customer service”
Written on: 13/02/2013 by Jake2013
At first I was very pleased as the 4 glow plugs arrived very quickly. But this changed once I saw that one of the glow plugs was the wrong one. As I am sitting around with a broken foot at the moment,or hopping around with crutches but am able to drive, a mended car is very important for me. When I called customer services to ask for a replacement for the wrong plug I was told to send it back first. As I am only able to walk with crutches at the moment and my car is not working I can't get... (read more)
See next 10 reviews
Showing 21 - 30 of 82 Reviews
★☆☆☆☆
“Bad Service”
Written on: 09/02/2013
Ordered part for my car using their registration number service (supposed to make sure you are searching correct vehicle type), part delivered wrong one. Contacted lousy customer service they said will collect the wrong part following day didn,t happen when queried with customer service again was told they had been and left card to say no one in RUBBISH. Contacted customer service yet again was told it was my fault unless I waited in all day for their courier service to call when it was... (read more)
★☆☆☆☆
“Ordered for a Saturday Delivery”
Written on: 08/02/2013
Car was booked in for an MOT on Monday , ordered the parts for delivery on a Saturday even phoned to make sure would get on a Saturday , the person said yes but please make sure someone was home , Stayed in all day Saturday and surprise surprise no delivery, Phoned up Monday said they would give me a full refund and to wait three days. Waited three days and nothing phoned up again they said the the part was out for delivery even though the said on the Monday that they cancelled it. Two... (read more)
★★☆☆☆
“Technical/Customer Support Is Rubbish”
Written on: 31/01/2013
Carparts4less customer support is rubbish. From a list given for my car registration number I contacted customer support as I was unable to identify the part I required. They had no idea which part I needed; it would appear they don’t have any technical support. I ordered what I thought to be the right part. It wasn’t. Attempting to send back the item and get a refund proved to be quite difficult. They offered limited postage costs. They wanted evidence I had complied with their terms (read more)
★★★★★
“BRILLIANT SERVICE!!”
Written on: 22/01/2013 by michmcn (1 review written)
Ordered part on Friday pm was delivered next morning before 10! AA man could not believe the low cost of such a good quality battery. I would defintely recommend to anyone THANK YOU FOR GETTING ME OUT OF A FIX SO QUICKLY AND EFFICIENTLY AND AT SUCH A GOOD PRICE - KEEP UP THE GOOD WORK! (read more)
★★★★★
“First class service”
Written on: 21/01/2013 by originalgrumps (5 reviews written)
Speak as you find. Saturday afternoon, ordered a new battery for my van at a good price. Simple on line process, on completion of order, advised of free delivery between 2 - 4 working days. Item arrived Monday pm which equates to under one working day for delivery. Brilliant service. Thank you (read more)
★☆☆☆☆
“Terrible.Incorrect part sent,awful customer care in...”
Written on: 07/01/2013
I ordered some brake discs from Car Parts 4 Less in November 2012. When they arrived it was apparent that the box had already been opened. It contained 1 correct disc and 1 disc for a much larger car. I have been trying for the past 7 weeks to obtain a refund from CP4L. CP4L have blamed their couriers for the delay - 1st for not collecting the parts promptly, then for apparently having no record of the collection. Nobody at CP4L has taken ownership of this. Nobody at CP4L is assisting me.... (read more)
★☆☆☆☆
“Nasty personel in this company.”
Written on: 02/01/2013 by yrapou (1 review written)
Ordered 4 off 5 liters of car oil before Christmas from carparts4less.co.UK delivered two cardboard boxes one box partly covered in oil, the driver said damaged goods and I signed his electronic device as damaged. Sent email to carparts4less immediately and asked for replacement. No email by the 2nd of January so called customer services. Receptionist would only give his name as P and refused to let me speak to a manager then put the phone down before saying they would not replace the... (read more)
★☆☆☆☆
“Cost you I the end ”
Written on: 12/12/2012 by Sean121080 (1 review written)
After paying 60 pound for carparts for my old Peugeot and they used yodel which left my parts out side front door by time I was home from work they was gone so I had to go buy parts again at double the price but least I got them I would not ever use them again refused refund told me it was my job to take matter up with yodel been on to watchdog over this matter as clearly states on site after 3 times if you not in you will be charged again . Tell you will look in to matter never get back to... (read more)
Pid1992's Response to Sean121080's Review
Written on: 01/01/2013
your so right there mate! i work in a factor shop and they have just opened a new store by the shop i work in. already ive had people come in and say there selling faulty and none genuine parts. 2 of the staff they poached from other factor shops around the area have quit because it was giving them a bad name. in future use part co or motorworld if your by them.
Reply to this comment
★☆☆☆☆
“Problems with refund when wrong part sent”
Written on: 03/12/2012
Returned some parts (one I ordered wrongly and the other was incorrect on their website - even though I put my car reg in). Because they supplied an incorrect part they agreed to refund the postage if I included the receipt with the parcel, which I did. Had to chase for the refund. Then only got the parts amount. Did ANOTHER long winded web chat (they take ages to answer) and they said 1-2 days. No refund of postage. Sent an email. No refund of postage. Another webchat. They couldn't... (read more)
★★☆☆☆
“Good service, product & delivery time. Poor Courier...”
Written on: 12/11/2012 by DriveBy (4 reviews written)
I ordered 2 x front and 2 x rear Pagid disks for my Nissan 350Z. The products were provided very quickly and were the correct items for my vehicle - I was really glad that the registration identification system worked well. What let CarParts4less.co.uk down was the terrible courier, Yodel. According to their website they tried to deliver twice - but this was just 20 minutes apart. I was out, and unlike competitors they didn't bother trying my neighbour. So instead they posted a card... (read more)
See next 10 reviews
Showing 31 - 40 of 82 Reviews
★★★★☆
“I have used this online supplier on a number of...”
Written on: 03/11/2012
I have used this online supplier on a number of occasions and the items have always arrived quickly and well packaged. However the only time i have contacted them to ask advice on an item their response was a little confusing and the person i spoke to was unsure if the item was suitable. My advice is unless you are 100% certain of the item you are buying to consider a main dealer( more expensive however) (read more)
★☆☆☆☆
“Disgusted”
Written on: 01/11/2012 by charlottew1988 (1 review written)
Car Parts 4 Less have disgusted me and my partner in the way they have treated us. We have been waiting on a refund for 1 month now of £424 for 2 items that were never delivered. We have contacted them on more that 30 occasions and most of them times they never answered the phone. We was assured that the refund was going through and it never did. Their online live chat doesn't work and no one replies to emails. I have been told 3 times a manager would call me back and this has never... (read more)
★☆☆☆☆
“wrong item”
Written on: 29/10/2012 by svaika11
Few weeks ago I ordered propshaft coupling online from carparts4less. It came wrong item. I sent it back for refund.They refunded money for item but they still not refunded for postage which I paid 7.50£.So it was not my fault and I have to pay 7.50 for nothing...Not happy... (read more)
★★★★★
“Never had a single problem with Carparts4less”
Written on: 27/10/2012
Been using Carparts4less on a regular basis for a while now, I assume they are a (online)subdivision of Eurocarparts. The prices just cant be beaten as a non trade customer and quite often a choice of maufacturers. I have nearly always received next morning delivery, never more that two days despite living out in the countryside. Sometimes the web page can be slow to load, but a small price to pay for such a great service. And a big bonus is that i never have to go to a Eurocarparts shop... (read more)
★☆☆☆☆
“Beware”
Written on: 03/10/2012
Received my order all packaging broken open fittings missing out of boxes. Contacted customer service who eventually replied, they claim the parts that were missing did not come with the order. The truth is the parts had been opened prior to delivery and fittings removed. They have agreed to take them back at my expence but only if returned in origanal packaging undamaged ready for resale. This is a joke as my complaint is because the packaging was damaged on delivery. Do not fall into the... (read more)
★☆☆☆☆
“EXTREMELY POOR SERVICE AND USE YODEL”
Written on: 02/10/2012
Ordered Bosch 72AH battery for Freelander, Car parts 4 less sent BOSCH 60AH battery despite invoice stating 72AH unit. When I asked for the correct one to be sent they stated I would have to order again and they would only credit my CC when the wrong battery was recieved back. Sounds fair enough so paid for new battery, battery came next day (yodel) to wrong address, but I got it in the end. Yodel didn't collect, nearly 10 days later still waiting for them to collect wrong battery. Despite... (read more)
Ahghirst's Comment
Written on: 15/11/2012
Wish I'd seen this feedback first. I've just ordered a battery for the same car, and been told by the couriers that it has been damaged. Am getting nowhere with the company, and can't even establish if I'm going to get a replacement now. Meanwhile, car useless, and don't know whether to go buy one somewhere else, or will I then be stuck with two batteries.
Reply to this comment
★☆☆☆☆
“THEY USE YODEL”
Written on: 21/09/2012
These guys have great prices but they have terrible customer service, worse than that they use YODEL for deliveries, The last 2 orders I have paid for next day delivery and never received them. They use Yodel (stars of BBC Watchdog) Yodel take the parcel then give it to a man with a van and they have no way of tracking the orders and don't care much the same as carparts4less customer service. Use Euro Car Parts instead at least you can talk to them and you get what you order on time. (read more)
★☆☆☆☆
“Absolutely Terrible Customer Service”
Written on: 04/09/2012 by smiler3813
I,m to angry to write anything, the language would be both foul and barrack room like. USE THESE CLOWNS AT YOUR PERIL !!!! (read more)
★☆☆☆☆
“NO Carparts 4 less”
Written on: 03/09/2012 by Shadders49 (1 review written)
Carparts 4 less more like Carparts are a joke. I placed an order for 6 wiper blades for my daughter's cars on the 15/08, on the 22/08 i sent an e-mail asking when can i expect delivery, i received a reply telling me they were delivered on the 16/08 and left in a bin cupboard, and also that they were signed for?. I called them and was told that a driver interview was needed and would e-mail me within 48 hours, surprise surprise, no contact at all from them once, again i called them and was... (read more)
★★★★★
“WOW!”
Written on: 30/08/2012 by TonyBurke
I bought rear Eicher brake discs, Pagid brake pads, and a Pagid handbrake cable for my Audi A4, all for £65 with free delivery. Items arrived in under 48 hours and well packed. I am glad that I didn't take too much notice of the poor reviews on this site. I found another site which has far more reviews for this supplier, and the vast majority are positive. (read more)
See next 10 reviews
Showing 41 - 50 of 82 Reviews
overview
Top 5 Car Gadgets & Gizmos
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Hippy Flowers Magnetic Car Tax Disc Holder
3 reviews read latest review -
2. Trackace Laser Wheel Alignment Gauge
2 reviews read latest review -
3. Titan Boot Covers www.titancovers.co.uk
3 reviews read latest review -
4. Ring Xenon Max
8 reviews read latest review -
5. Valeo "Beep n Park" Parking Assistance System
2 reviews read latest review
Hot Stuff in
Latest Reviews in Car Gadgets & Gizmos
-
CarParts4Less.co.uk - www.carparts4less.co.uk
"Robbed My bank account!" Read More
-
MrCarMats.com - www.mrcarmats.com
"Misleading product description" Read More
-
Lanechanger II
"Es el mejor y unico que conosco" Read More
-
Blue Badge Protector
"Blue Badge Protector (Double)" Read More
-
Titan Boot Covers www.titancovers.co.uk
"Poor customer service" Read More
Latest items in Car Gadgets & Gizmos
Brands
See All ▼
Hide All ▲
See more ▼
Nogbad's Comment
Written on: 09/04/2013
I had exactly the same problem! I received a message from carparts4less stating that my payment was declined due to an error with the card details I submitted. I stupidly made a new order, checking that my card details were correct. Again, payment was declined but I discovered that payment had gone out of my account. I phoned up to find out what the situation was and was told that the bank would have moved the money in to a 'holding area'. A phone call to the bank let me know that the payments had been authorised! Another phone call to Carparts and the blame was now placed on their merchant services provider who will have found a discrepancy with my personal details (the same ones I have been using for years and never had a problem with elsewhere). I cancelled the orders to ensure the payments would not be taken at a later stage and ordered parts from elsewhere.