CarParts4Less.co.uk Reviews - www.carparts4less.co.uk

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“i will never use this company again terrible”

Written on: 05/06/2014 by dazbo1972 (1 review written)

i was recomended this company by a friend so thought i would give them a try as my audi a4 tdi line needs a cambelt,anyhow entered my reg details and 3 choices of cambelt appeared against my registation number so assumed all would fit.....purchased & paid and within days received the part in good time so was pleased.My mechanic stripped the car down to do the job and removed the belt only to discover the new belt had 140 or 141 teeth,mine being 160 tooth so job stopped and my car sat in… Read Full Review

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★☆☆☆☆

“CarParts4Less Customer services is the poorest in the UK”

Written on: 28/05/2014 by AvahReese (1 review written)

CarParts 4less do not deliver in the time frame they advertise on there web site. Is this breaching trading standards?. I was expecting a small item to take 3 - 4 working days which is clearly printed on there web site.. 10 Days on and it still has not arrived. On the 3rd day of ordering this item I checked there web site logged on ect, It said my car part had been dispatched. After phoning customer service they told me my car part had been marked for delivery. When I asked when I was told… Read Full Review

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★☆☆☆☆

“delivery problems ”

Written on: 23/05/2014 by carowner2014 (1 review written)

I have used carparts4less for a number of years and never had any problems until now. In the past I have always had every part I ordered delivered on time and in perfect working order. Recently I waited two weeks for a part to turn up and paid extra for the delivery. After contacting customer services they told me that a delivery company had tried to deliver the part. I had been at the delivery address on the day they said they tried to deliver the part. I was told they rung the door bell "… Read Full Review

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★★☆☆☆

“POOR PACKING POSED PROBLEMS”

Written on: 27/03/2014 by Briann389 (1 review written)

Goods were packed poorly hence both parcels were damaged in transit and a small part (Retaining bolts for caliper) came out of the package. I understand that the supplier cannot be held resposisable for the courier handling however the supplier must take responisabliilty for how the items are dispatched. I contacted the customer service department but I am not impressed with their service and 10 days on I still do not have the missing bolts and they want me to re-order and then remove the… Read Full Review

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★☆☆☆☆

“ok until the part fails 3 wks later then your on your own”

Written on: 13/03/2014 by Matt_iow (1 review written)

I have bought quite a few parts over the last few months from carparts4less only because of price compared to local trade prices and most of the parts are OK as its really euro car parts just cheaper. The problems start as soon as things go wrong you end up encountering very very poor customer service. Two parts failed this week the lambda was in 2 pieces on arrival. I emailed several times with no response so we called to be told "send us a picture of the broken lambda by email and we will… Read Full Review

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★★★★★

“Want car parts? This I recommend!”

Written on: 14/02/2014 by fireboxchaser (5 reviews written)

I ordered online from them and received the parts well packed and on time. Following my visit to the garage there were several parts that were not needed. I contacted them and a DHL label was sent via email immediately. The parcel was collected on time and my payment was received back in my account within a week. Great. Will definitely use again!… Read Full Review

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★★★☆☆

“Very very average”

Written on: 23/12/2013 by internetmug (3 reviews written)

yI urgently needed a new car battery and found what I wanted at carparts4less. The item was shown in stock and I paid for next day delivery. 2 days later and stranded with a non working car...............nothing! I thern made a call to them, however it was now the weekend with no staff working and I had to wait until Monday. I had no response to email or phone but got though on "live chat", apologies were given and was told that the battery had been at a central warehouse and had to be ordered… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 13/12/2013 by Hitch7979 (1 review written)

You will not get customer service from these people. I emailed them telling them I was going to order £150 of parts, I had some questions on the parts because I wanted to make sure I ordered the correct ones, 4 days later still no reply. Don't deal with them !!!!!!!!!! customer service is zero… Read Full Review

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★★☆☆☆

“They don't like to give a refund back”

Written on: 06/12/2013

I've bought many parts from them, the majority of them was good, I had a Time bell send it wrong and and two radiators which both of them who was broken, for the last radiator I'm still waiting for my refund which is more than a month. The customer service is really bad. I will recommend to my friends, but only if the improve the customer service… Read Full Review

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★☆☆☆☆

“Getting a refund is like getting blood out of a stone...”

Written on: 26/11/2013

Getting a refund is like getting blood out of a stone DO NOT DEAL WITH THEM… Read Full Review

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★☆☆☆☆

“None existent returns policy”

Written on: 12/11/2013 by joglenn (1 review written)

Have dealt with them before and every thing went well. Would have called them excellent. However I ordered glow plugs for a 1.9 diesel Vauxhall Astra and followed make/model details instead of Reg no.I didn't realze that the options didn't take into account different 1.9 versions. Consequently got default shorter 8v version and not 16v which are longer.Rang several times to request return information and they promised to arranged collection but it never happened. Used emailchat line but got no… Read Full Review

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★☆☆☆☆

“I feel cheated on... no parcel no money”

Written on: 09/11/2013

I ordered a part for my car and I didn't receive it. They told thay my parcel has been delivered but uuups it hasn't actually. It has been lost somewhere and nobody feels responsible for this. I ask the CarParts4Less Team for help but I received only e-mails with the same message: 'your parcel has been delivered'. But where?- I am asking! I think they should check it properly. I paid for my parcel and delivery and it isn't my buisness to search who on earth made this mistake… Read Full Review

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Carowner2014's Comment

Written on: 23/05/2014

Contact " watch dog " It seems lots of delivery items are going missing.

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★★★★★

“Easy Ordering, Easy Prices”

Written on: 23/10/2013 by sidneycox (2 reviews written)

Easy web site to work around, easy ordering process and very easy prices, the best and cheapest I have found. Very quick delivery, well packaged and bang on time. Great service… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 15/10/2013 by stephentroughton (1 review written)

I bought some wiper blades from Car Parts 4 Less but when they came they were the wrong type and would not fit my car. Car Parts 4 Less agreed and told me to send them back and that they would cover the costs up to £5. The email copied below states the issues i had sending them back due to the length and i even sent them links to check the costs themselves. I could not do anymore. 27 emails later (and shocking customer service) they still won't pay any more than £5 for the return postage as… Read Full Review

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★★☆☆☆

“Terrible customer service”

Written on: 11/10/2013 by DavesTonalSuck (1 review written)

I ordered a new car battery from these guys. The website made it really easy to find out what I needed and to order it, and because I needed the battery in a rush I chose to pay the extra £3.95 for Next Day delivery. Thing it is didn't arrive the next day. I ordered it on a Thursday (well before their 14:00 cut-off) and finally got it on the Monday. I checked the status of my order on their website at 6:00 on the Friday morning and it was showing “ in warehouse – awaiting picking and… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICE!! UNPROFESSIONAL!!”

Written on: 10/10/2013 by NicoNash (1 review written)

I decided to ask the 'Questions?' option on the home page on their website.. I began an online conversation with a person called 'Shatesh' who was very unprofessional and took a long time to answer my questions...and when did reply did so with one word answers! DO NOT WASTE YOUR TIME OR YOUR MONEY… Read Full Review

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★☆☆☆☆

“Just a rip offf”

Written on: 30/09/2013 by dingochaser (1 review written)

Ordered parts and they sent the wrong filter and told me to return it at my expense and would be refunded no refund arrived and if you try to ring them it takes 10-15 minutes to get a reply and still no refund, Take my advice and do not deal with them!!… Read Full Review

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★☆☆☆☆

“Unprofessional with zero customer services”

Written on: 27/09/2013

Bought a pair of windscreen wipers on next day delivery. Nothing arrived, then 2 days later I get an email from UPS saying they had delivered? Contacted CarParts4less via email, they were useless. First they sent me a warranty form to fill out (had nothing to do with my purchase because required vehicle number plate etc etc), Now 6 emails later still no refund,even though they originally stated they would refund my money after allowing UPS 3 working days to investigate! Rang them and spoke… Read Full Review

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★☆☆☆☆

“Broken battery”

Written on: 04/09/2013 by kolorowypantofelek (1 review written)

I have brought a car battery which came with a wet box,wet battery and has leaked the liquid inside. I am not happy with the way it has been dealt as I have called the customer service and was told it is due to the condense water. There was too much water inside the box and it is impossible to be the condense water… Read Full Review

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★☆☆☆☆

“awful customer service and did not deliver on next”

Written on: 03/09/2013 by steve987 (1 review written)

I decided to give this company a go. I paid extra for next day delivery and ordered my battery before the stated time. I waited in all day and when there was no sign of the ups delivery i phoned up and was told that i may have to wait until 7pm for the delivery. I said that there was no tracking information and the unhelpful advisor decided to check. I was then told that my battery was not being delivered that day and I would have to phone up in the morning as he could not guarantee it would be… Read Full Review

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