CarParts4Less.co.uk Reviews - www.carparts4less.co.uk

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Latest Reviews

★☆☆☆☆

“No car battery but they refuse to refund my money”

Written on: 27/07/2017 by Nicow169 (1 review written)

On 6th April 2017 I purchased a car battery online from CarParts4Less paid for by credit card.  They have taken the payment from my card but no battery arrived. When I contacted them on 12th April by email they said "thank you for your email, i do apologise it has appeared that your order has got stuck in the system What we can do is cancel this and void the money or make a new order for you Again i do apologise about this". I asked for my money back but they have not done so. I have… Read Full Review

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★☆☆☆☆

“A nightmare ”

Written on: 17/05/2017 by PeteLC (1 review written)

Spoke with operator who stated only had one item left in stock bought it online as he advised this was a Friday so he informed me it would be dispatched Monday now Wednesday item in London and I live in cornwall spoke eleuth numerous operators over past few days one a very rude man called Devon well that's what I was told but I have been told a load of rubbish past few days Did explain that I'm a driving instructor and my car is off the road didn't make any difference I had my car booked into… Read Full Review

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★☆☆☆☆

“Wrong oil again”

Written on: 08/05/2017 by Dontcare12345678 (1 review written)

Purchased shell oil required for my engine at 39 pounds for five litres it arrived and they had sent wrong oil same make but only the 24 pound type then the return nightmare starts, whoever they have picking cant read and they are a pain to deal with don't and won't use again budget site with a budget service… Read Full Review

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★☆☆☆☆

“NoCarParts4less ”

Written on: 04/05/2017

This is basically Euro Car Parts T/A CarParts4less, selling at trade price to the public, being in the trade I can assure you this does not impress their trade customers! I ordered a couple of suspension links, paid for 2/3 day delivery, got email from their courier (DHL) confirming delivery date. Next morning (Sat) got another email from courier saying they would deliver today, waited in all day, no delivery. Checked DHL's tracking information says parcel delivered, requested online proof of… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 27/04/2016 by CristinaH (1 review written)

Disgusting customer service. Ordered alternator and paid for next day delivery as due to be going on holiday after 2 days and needed my car fixed. I got an email around 11.30am the morning of (supposed) delivery to say the item had been dispatched I contacted them to find out what was happening and they informed me then that the item had only just been dispatched due to a mix up their end and wouldn't be here until the day after. I received no contact from them to inform me and, had I not… Read Full Review

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★★★★★

“EXCELLENT: FAST DELIVERY TO NORTHERN IRELAND@ GOOD PRICES.”

Written on: 19/02/2016

A very good website to purchase car parts from with free and fast delivery to Northern Ireland as too often others will only dispatch to mainland UK and, if they do, at a surcharge ! Wide choice of parts at a very decent price and very good customer service. Only mishap was DHL delivering parcel to neighbour without leaving a card - although I was in all day- but that's DLH incompetence and not carparts4less. Will use again and definitely recommend. Thanks… Read Full Review

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★★★★★

“Excellent ”

Written on: 14/11/2015 by faisal196 (1 review written)

I will recommend to my friends.Cheaper and quick delivery.Now i will never buy car parts from anywhere else… Read Full Review

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★☆☆☆☆

“still no delivery after 3 weeks! shocking customer service”

Written on: 03/08/2015 by Driscolldq83 (1 review written)

needed a part ordered it online, waited two weeks, heard nothing so called, oh sir your part will be with you by Thursday or Friday..............no..........called again to chase on Monday, no sir your part isn't in yet, ok can I speak to a manager, no nobody on site, what no supervisors or managers...........no........can they call me back, yes sure in a couple of days when they get a minute. order at your peril, I wouldn't trust them with a washer… Read Full Review

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★☆☆☆☆

“wont accept a return and sold wrong parts”

Written on: 26/03/2015 by Crawfordej1969 (1 review written)

Used then once before with no problems. second time i used them they sent me the wrong oil filter even after i had specified the vehicle details and registration number. now they wont accept a return saying that i should have checked the dimensions of the filter before i ordered it. Would love to know how to do that when the oil filter is covered and in use. (What is the point in giving then the vehicle details etc etc). Went to my local garage and they sorted me out with the correct part and… Read Full Review

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★☆☆☆☆

“Carparts4less do NOT provide a premium service”

Written on: 30/10/2014 by Milesit153 (1 review written)

Ordered parts and paid for premium delivery service, didn't receive parts on the 1st working day after the order though the parts showed as despatched on the website. Second working day tried to chase the order via the online chat system but despite the operator taking my email address 'just in case we get disconnected' once I gave my order details the operator disappeared. Third working day I called and was told they would get back to me, they emailed to say it was on the van and would be… Read Full Review

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★★★★★

“Excellent service.”

Written on: 30/07/2014

Not quite shure what to expect from this company.I ordered a clutch kit for a Toyota Yaris and 2 Cans of Castrol Magnatex Oil, on Monday morning, paid the next day delivery and the parts arrived Tuesday before 10.00am by UPS. I was very impressed… Read Full Review

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★☆☆☆☆

“CAR PARTS FOR LESS TERRIBLE SERVICE LIFE TIME BAN”

Written on: 24/07/2014 by CamdenBurke (1 review written)

CAR PARTS FOR LESS HAVE A LIFE TIME BAN I WILL NEVER USE THEM IN THE FUTURE STAFF AT THE CALL CENTRE OFFER NO HELP WHAT SOEVER AND YOU CANT SPEAK TO A MANAGER OR TEAM LEADER ALSO SENT THE WRONG PART COST ME A LOT OFF MONEY I IF YOU DO ORDER A PART PRE[PARE YOURSELF AS YOU HAVE A VERY VERY GOOD CHANCE OF GETTING THE WRONG PART THE SOLUTION TO THIS PROBLEM IS USE A LOCAL AUTOPART SHOP AND LET THEM GET THE PART FOR YOU DO NOT EVER USE CAR PARTS FOR LESS YOU CANT TALK TO THEM AND YOU HAVE A VERY… Read Full Review

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★☆☆☆☆

“i will never use this company again terrible”

Written on: 05/06/2014 by dazbo1972 (1 review written)

i was recomended this company by a friend so thought i would give them a try as my audi a4 tdi line needs a cambelt,anyhow entered my reg details and 3 choices of cambelt appeared against my registation number so assumed all would fit.....purchased & paid and within days received the part in good time so was pleased.My mechanic stripped the car down to do the job and removed the belt only to discover the new belt had 140 or 141 teeth,mine being 160 tooth so job stopped and my car sat in… Read Full Review

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★☆☆☆☆

“CarParts4Less Customer services is the poorest in the UK”

Written on: 28/05/2014 by AvahReese (1 review written)

CarParts 4less do not deliver in the time frame they advertise on there web site. Is this breaching trading standards?. I was expecting a small item to take 3 - 4 working days which is clearly printed on there web site.. 10 Days on and it still has not arrived. On the 3rd day of ordering this item I checked there web site logged on ect, It said my car part had been dispatched. After phoning customer service they told me my car part had been marked for delivery. When I asked when I was told… Read Full Review

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★☆☆☆☆

“delivery problems ”

Written on: 23/05/2014 by carowner2014 (1 review written)

I have used carparts4less for a number of years and never had any problems until now. In the past I have always had every part I ordered delivered on time and in perfect working order. Recently I waited two weeks for a part to turn up and paid extra for the delivery. After contacting customer services they told me that a delivery company had tried to deliver the part. I had been at the delivery address on the day they said they tried to deliver the part. I was told they rung the door bell "… Read Full Review

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★★☆☆☆

“POOR PACKING POSED PROBLEMS”

Written on: 27/03/2014 by Briann389 (1 review written)

Goods were packed poorly hence both parcels were damaged in transit and a small part (Retaining bolts for caliper) came out of the package. I understand that the supplier cannot be held resposisable for the courier handling however the supplier must take responisabliilty for how the items are dispatched. I contacted the customer service department but I am not impressed with their service and 10 days on I still do not have the missing bolts and they want me to re-order and then remove the… Read Full Review

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★☆☆☆☆

“ok until the part fails 3 wks later then your on your own”

Written on: 13/03/2014 by Matt_iow (1 review written)

I have bought quite a few parts over the last few months from carparts4less only because of price compared to local trade prices and most of the parts are OK as its really euro car parts just cheaper. The problems start as soon as things go wrong you end up encountering very very poor customer service. Two parts failed this week the lambda was in 2 pieces on arrival. I emailed several times with no response so we called to be told "send us a picture of the broken lambda by email and we will… Read Full Review

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★★★★★

“Want car parts? This I recommend!”

Written on: 14/02/2014 by fireboxchaser (5 reviews written)

I ordered online from them and received the parts well packed and on time. Following my visit to the garage there were several parts that were not needed. I contacted them and a DHL label was sent via email immediately. The parcel was collected on time and my payment was received back in my account within a week. Great. Will definitely use again!… Read Full Review

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★★★☆☆

“Very very average”

Written on: 23/12/2013 by internetmug (4 reviews written)

yI urgently needed a new car battery and found what I wanted at carparts4less. The item was shown in stock and I paid for next day delivery. 2 days later and stranded with a non working car...............nothing! I thern made a call to them, however it was now the weekend with no staff working and I had to wait until Monday. I had no response to email or phone but got though on "live chat", apologies were given and was told that the battery had been at a central warehouse and had to be ordered… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 13/12/2013 by Hitch7979 (1 review written)

You will not get customer service from these people. I emailed them telling them I was going to order £150 of parts, I had some questions on the parts because I wanted to make sure I ordered the correct ones, 4 days later still no reply. Don't deal with them !!!!!!!!!! customer service is zero… Read Full Review

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