ITEM USED NOT NEW!!!

Purchased an induction kit and the box was completely battered upon arrival; item had clearly been used as there were oil marks on it as well as the paperwork; and the foam bit that comes with it had the sticky protector bit removed?! I called them to resolve ASAP and they requested email communication with images to which I provided. Awaiting a response. Disgusted though how a "reputable" company can advertise something as new and then something like this slips through the net?! Why would an item like this even be on the shelf for distribution to customers?! I definitely will not be using these guys again - 1st experience and most definitely the last.