Written on: 20/06/2012 by Needdosh (1 review written)
This was my 1st experience of buying a 2nd hand car but the Salesman was very helpful throughout the process.For this I would award him personally 4*.
My concern comes with the sales manager? who talked me through buying extra warranty for the vehicle. It was explained to me that if 'anything' went wrong with the vehicle the warranty would cover the cost of getting it repaired,parts & labour,at any garage, just call and the bill will be settled, its peace of mind etc etc. As I am on a tight budget this sounded appealing so after some thought I went through with the purchase of extra warranty.Once my payment had been made I was sent away with my vehicle and the warranty booklet. On reading the booklet it seems everything is not covered by the warranty and especially if it breaks down due to 'wear and tear'(I am under the impression that the majority of parts break due to 'wear and tear')On contacting the person who sold me this he said I would be covered if I broke down and assured me that 'most' claims would be paid for.I was not advised to any excess on the warranty nor if I would have to settle any garage bills myself then reclaim the money! I am at a loss as to what to do now.Do I ask for my money back (unlikely I will get it)or do I sit back and pray my car doesn't need repairs, as due to the cost of the extra warranty I now have no money to pay for repairs myself should I not be covered! I really am not confident about this warranty, and would ask Wilsons management to review how their sales people sell these policies as if they are working on a commission basis I believe these warranty's are being mis-sold.
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