written by Sandoval22 on 10/05/2017
I will try to keep it short about the terrible Service related
experience with Wessex Garages.
I made an appointment for changing tyres on my car by Phone with
a person - Contact Centre Supervisor @ Wessex,
Newport. Later I send them the details of the tyre size etc in an
email. I also stated in the email that I have a voucher from
Dacia for £200, so would like the cost of the tyres not to exceed
the voucher amount.
The appointment date and time was all agreed in the email chain
from Wessex, Newport and I arrived on the appointment date only
to be turned away. !!
Reason - We cannot accept Dacia vouchers on a Saturday. !!!
I said nobody mentioned anything like this re. Saturday
appointments, but the guy on the Service desk -
he was simply dismissive, he did not care. He wont even book me
for next available date on a weekday. It seems they have an issue
with Dacia Vouchers and they dont like to honour the vouchers.
Later in the week I wrote to their Managing Director but to my
surprise I did not even get a phone call or any letter or email
apologising for their conduct or offering to rebook the customer.
Absolutely nothing from their MD, so you can imagine why the
staff behave like this.
I have read reviews of Wessex in Google and other review sites
like this and the theme is - Sweet Sales and Sad Service.
As rated by our community of reviewers