Rude & unresponsive

“Rude and unresponsive”

Written on: 09/03/2012 by gjd12 (1 review written)

Citroen C4
I gave upfront and full detail, admission of damage to interior (glovebox) and querying if my service history was acceptable.
When price was reduced I queried further and they explained they had dropped over £300 due to bust glovebox but I was welcome to seek another source to fix this myself and that service history shouldn't be an issue.
I spent several hours over a few days sourcing one at my expense and then called back.
I then found price had not been restored to original quoted value and queried why this was so and told their pricing team had said that was all they would pay. I stated but you told me to sort out the glovebox and I have?? I wasn't happy with the price offered and the customer agent wasn't helping.
I re-ran the quote immediately after the call, with part service history, and the price was above what had just been quoted - this would have been acceptable if this figure had been quoted on the previous call (not the figure I was given).
I had several missed calls over the next few days which I couldn't immediately respond to. When I was able to speak to an agent a few days later he stated that they would no longer be buying my car, but he would not give any reasons for this and was answering in a circular fashion which only annoyed me further!
Why waste my time by encouraging me to fix the issue with the car and putting me out of pocket, waste my time by my repeated phone calls, and two weeks or so down the line needing to use another service to sell my car!?
Thank you but no thank you - the service provided has left a bad taste in my mouth and not something I will look to recommend to friends and family!