Good customer service

Webuyanycar's Comment

Written on: 04/08/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

I'd like to take this opportunity to respond to your review in the hope of explaining the reason behind your valuation.

We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation which was not apparent to us when we gave the online valuation, the price that we offer will differ from the online valuation. If the condition of the car entered online matches our assessment of your car then we offer a price which matches the online valuation.

In addition, we don't claim to be able to offer the best possible price, you may well get slightly more for your vehicle through private sale, we simply guarantee a quick, easy and safe way of selling, free from the hassles that come with private sale: haggling with strangers, negotiating with time-wasters, waiting in for viewers, placing adverts and waiting by the phone.

We're glad to hear that you were happy with our service overall.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com