So confident in Walton Motors, I bought the car unseen

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★★★☆☆
3.1
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SomersetGunner's review of Walton Motors, Cranleigh, Surrey www.walton-motors.co.uk

“So confident in Walton Motors, I bought the car unseen”

★★★★★

written by SomersetGunner on 30/07/2016

Purchase of a used Land Rover Discovery 2. From the very start Walton Motors (Walton 4x4) could not have been more helpful. I was carless (having been sold a dangerously unroadworthy vehicle by another dealer), and very concerned that I could be facing a 250 mile round trip to view yet another wreck. I was quickly assured that Waltons vehicles were exactly as described on their web-page. I was also assured that the vehicle would be serviced and come with a brand new MOT. Any item which was flagged -up on the MOT would be dealt with. (In my case a steering box was replaced). This assurance, plus a 12 month warranty gave me the confidence to buy over the phone!!! I had owned 2 Discovery 2's previously, and so, if the car was as described, I knew what I was getting. Walton agreed to a very competitively priced Waxoyling of the vehicle (after the MOT); and an extremely fair price for delivery of the vehicle to Somerset. A family crisis intervened and a request for ASAP delivery of the vehicle was immediately accommodated, with it arriving lunchtime on the following day. The Discovery then pased the road-test from hell (400+ miles on a very hot day, with traffic queuing or crawling for long periods) with flying colours. I could not in any way fault their description of the vehicle (spot on), or it's preparation and valeting. Throughout the transaction the staff were polite, friendly and courteous, and exhibited a "can do" ethos. The friendly e-mail asking if the car had fully met expectations was a nice touch (giving me time to consider my reply; rather than being put on the spot via a phone call). Would buy from them again? Yes! Would I recommend to others ? Most definitely!!!

  • Customer service

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