Strood Motor Company, Strood, Kent Review

★★☆☆☆
1.6
19.0% of users recommend this
  • Customer service

  • Value For Money

KinleySpencer173's review of Strood Motor Company, Strood, Kent

“Buy a car here at your peril! As previous reviews...”

★☆☆☆☆

written by KinleySpencer173 on 27/01/2017

Buy a car here at your peril!

As previous reviews state, they add the warranty cost onto the advertised price and then also insist that you sign to agree to take your car back for it's 6 month service. I (maybe stupidly) thought this was part of the sale deal but they charged me another £50 for the pleasure!

If you DO decide to buy from them, keep your fingers crossed that nothing goes wrong with your car! The year's warranty holds no weight at all and they will do anything they can to get out of fixing the problem. I have 7 weeks left of the warranty and I'm STILL waiting for the faulty gear box on my car to be fixed after 3 visits over the past few months. They claim to find no fault and said it needed to go to a Fiat specialist. After being told that the Fiat mechanic wasn't returning their calls I called him myself and got my car booked in for the same week. Funny that!!! I had explained the problem with the car to him and that it was still covered by the warranty. He asked that I left the copy of my warranty in the glove compartment for him. Strood Motor Co did actually take my car there for me and I have now been told that they had removed the warranty and told the mechanic that he didn't need to see it until he had found any faults.

As it stands today I am driving around in a dog hair covered "courtesy" car waiting to get my own car back.

Strood Motor Company staff are rude, sarcastic and talk down to you with a laugh in their voice! And speaking to the boss doesn't help as he is as rude as the rest of them!

I wish that I had read the reviews on here before I bought my car and would now like to warn others of them. Avoid at all costs!!!


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