NEVER BUY HERE!

★★☆☆☆
1.6
19.0% of users recommend this
  • Customer service

  • Value For Money

Wyatth400's review of Strood Motor Company, Strood, Kent

“NEVER BUY HERE!”

★☆☆☆☆

written by Wyatth400 on 21/04/2015

I've worked as a Business Sales manager for a number of years in the past and this was genuinely the most shocking display of customer service I've experienced! I called in advance to ask if they still had the particular car I was looking for, which was abruptly confirmed on the phone ...after the 70 mile journey I was greeted by a seemingly friendly salesperson who told me to take my time and look over the car. Once I had spent 5minutes looking at it he sauntered back over and started the most patronising sales patter that came straight out of the 80's. Literally zero questions were asked about what I was looking for in a car or even basic pleasantaries, it was as if he wanted this conversation over as quickly as humanly possible. He kept calling me by the wrong name, which I had to correct him 3 times. At the end of the spiel he refused to let me test drive the car as he irrationally and erroneously didn't believe that I was serious about buying it...I just travelled 70miles?!! He tried to ask me to trust him and that he had already driven it and that it was fine, like I was supposed to say 'oh you've got a point, just have a load of cash, I don't need to see what it drives like'. "We've failed at the first hurdle haven't we?" He exclaimed as he shook his head and walked away from me...I was furious.

  • Customer service

  • Value For Money

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