Ridgeway Group Reviews - www.ridgeway.co.uk

★★☆☆☆
1.6 / 5
16
13% of users recommend this
  • Customer service

  • Value For Money

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Ridgeway Group - www.ridgeway.co.uk
Ridgeway Group - www.ridgeway.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible Experience Avoid Buying from Ridgeway”

Written on: 07/07/2016 by zj513 (1 review written)

Purchased a £23k vehicle from Ridgeway Select Southampton. Car had multiple issues, brakes were completely worn, and warning lights came on the very next day after purchase. Was informed "ALL" their used cars come with a 3 month warranty. Complete liars, they will not honour this, I never received any 3 month warranty. Rather then resolve the issues, Ridgeway will just simply ignore your emails. Once they have your money, THEY DO NOT CARE. Please be aware when buying from this group, ensure… Read Full Review

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★☆☆☆☆

“Misleading selling of service plan”

Written on: 29/04/2016 by Aryank291 (1 review written)

I was offered a service plan for the first 3 services of my new Golf and told the car itself would remind me when one was due. What I was not told was the model had 18000 mile long service interval so only needed to be service every 18 month or so but the 3 services under the plan all had to be completed under 30000 miles. Totally inconsistent and has resulted in me paying for services I will never need. Made worse by the fact that they called me recently saying a service was theoretically due… Read Full Review

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★☆☆☆☆

“want to buy an s-class expect to phone the 3 times minimum”

Written on: 08/04/2016 by Helen234 (1 review written)

what a waste of time.... review... why bother… Read Full Review

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★★☆☆☆

“Lose interest once they've got your money. ”

Written on: 21/03/2016 by Xrobc (1 review written)

I recently purchased a nearly new 120d from Ridgeway BMW in Salisbury. While I am pleased with my new car I am more than a little disappointed with the standard of customer service that I have received. I made an enquiry for a pre registered 1 series last September. The quote included £95 for fuel and £55 for road tax. 12 months road tax on a 120d in only £30 (and free for the first year) and £95 for fuel is close to £2 per litre. Anyway, following a test drive I sucessfully asked… Read Full Review

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★★★★★

“WOW WHAT A DIFFERENCE ”

Written on: 15/07/2015 by Rihanna418 (1 review written)

i bought a used evoque from Ridgeway Land Rover and part exchanged my BMW. I love it!! The sales team were fantastic and even delivered the car to my house. I had bought cars from this dealership previously when it was Hartwell and it felt like a completely different place. They even knew how i took my coffee from a previous visit… Read Full Review

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★☆☆☆☆

“Worst Mercedes Experience Ever”

Written on: 22/06/2015 by SAMPFW (4 reviews written)

DONT DO IT, Worst experience I have ever had, Mercedes in Winchester mislead their Customers with false pricing on their cars, the 30 day exchange scheme is a joke, Work promised to be completed just wasn't done, they tried to get out of servicing my car before it was sold to me and one entire side of my 2012 car was re-sprayed 4 times because they tried to botch up a 8 inch scratch Following the test drive I was assured this scratch would be repaired, However when I came to collect the car… Read Full Review

Ridgewaygroup's Response to SAMPFW's Review

Written on: 14/07/2015

Good afternoon. Thank you for your review - which we've just been made aware of. I would be most grateful if you could email me your details to us - where I will ensure that your feedback and comments are relayed to the Division's Brand Director. Thank you. Philip

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★☆☆☆☆

“Worst Mercedes Experience Ever”

Written on: 22/06/2015 by SAMPFW (4 reviews written)

DONT DO IT, Worst experience I have ever had, Mercedes in Winchester mislead their Customers with false pricing on their cars, the 30 day exchange scheme is a joke, Work promised to be completed just wasn't done, they tried to get out of servicing my car before it was sold to me and one entire side of my 2012 car was re-sprayed 4 times because they tried to botch up a 8 inch scratch Following the test drive I was assured this scratch would be repaired, However when I came to collect the car… Read Full Review

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★★★★★

“Great service”

Written on: 30/04/2015 by Rizzarizoo (1 review written)

I was looking for a new CLS Shootingbrake and was put in contact with WH at Winchester Mercedes. He couldn't have been more patient or helpful - I has so many questions he looked a bit stunned by the end, but was still answering gamely! They worked really hard to get the deal and couldn't have been more professional or friendly. Highly recommended… Read Full Review

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★☆☆☆☆

“Ridgeway skoda”

Written on: 11/12/2014 by Eriks274 (1 review written)

Not impressed. I phoned around nationally to get the best price on an Octavia tour de France estate. Reading skoda (Ridgeway) were not the cheapest but were easy to get to and importantly confirmed that they physically had all the extras supplied with this model. 3 months after collecting the car I am still waiting for these extras as when I turned up to collect the car after a 2 hour journey I was told that in fact they didn't have them. I am really happy with the car but think Ridgeway skoda… Read Full Review

Ridgewaygroup's Comment

Written on: 22/12/2014

Morning. We are sorry to read about your recent experience at Ridgeway SKODA in Reading. Could you please send me your details to us so we can investigate and make contact. Thank you. Philip

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Dhac's Comment

Written on: 28/04/2016

Hope you resolved your issue with Ridgeway in Reading, we also received unbelievably poor customer service from this franchise and have an outstanding complaint with them. Currently with the Motorcodes Association that despite VW UK wanting them to resolve to our satisfaction, it was out of their hands as the franchise business refused to acknowledge any issues.

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★☆☆☆☆

“Awful aftersales”

Written on: 23/10/2014

Tried booking my MB in for replacement of broken rear-light at Ridgeway, Chichester. I explained that glass was broken following my bike falling against it. It was acknowledged that entire light unit requires replacing. Non the less Ridgeway still require one visit to inspect and make sure it is broken (earliest is 10-days time) and then unless they have part (which they could not confirm)will require another to fit new unit. I have to work for a living and this would require me taking two… Read Full Review

Ridgewaygroup's Comment

Written on: 27/10/2014

Thank you for your comments. We are sorry to read about your experience at Mercedes-Benz of Chichester and that it did not live up to your expectations.

I have copied your comments and sent them to the Service Manager at Mercedes-Benz of Chichester for investigate and review.

Can we call you to discuss? Please can you email your details to us.

Thank you.

Philip
Ridgeway

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★★☆☆☆

“Started of well - not good at finishing!”

Written on: 23/07/2014 by Caelu1952 (1 review written)

We have had 4 MBs in last 5 years (SL, ML and SLK) and I must say I found Ridgeway pretty good at the start (when in Sales Mode) but recent events have shaken my confidence in them and the MB brand. Servicing at £132/hour is not cheap but you console yourself with a free coffee, wifi and newspapers while you watch them fix your car. Trouble is when you get home and find issues, they promise to resolve or get back and nothing happens. Sadly MB UK were exactly the same when I complained -… Read Full Review

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★☆☆☆☆

“Worst motor dealer group”

Written on: 28/05/2014 by Murphy402 (1 review written)

Customer service non existant! You purchase a car promised the world. Get the car home to find that everything said was misled. They offer you a product package at a so called special deal! Don't be fooled. When needing it it's not worth the paper it's written on. Except the gap insurance. Though you can buy this for half the price on the internet. Your pushed into this sold the earth, only reason I can think of is the sales people are promised bonus if they sell so many. Bad environment… Read Full Review

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★☆☆☆☆

“Need to get their act together!”

Written on: 01/03/2014 by Ozziemog52 (2 reviews written)

Phoned to confirm that they still had the car I wanted for sale and booked a test drive. Travelled over 20 miles to get there and on arrival they took someone else out in front of us who had just turned up. They should have some way of marking the cars so that when you get there for a booked test you get priority. As it was we decided that it needed new alloys, had high milage for year and lots of scratches on bodywork. However, this does not alter the fact that if an appointment is booked… Read Full Review

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★☆☆☆☆

“Poor preparation and poor quality cars”

Written on: 22/02/2014 by AndrewHP (3 reviews written)

I would not buy a car from this dealer again, the preparation of the vehicles is poor despite the promise that it will be prepared by Mercedes mechanics to the same standard. They promise to include things in the price that need to be done, but when you collect, it is either done very cheaply or not done at all. When you question this, they say "sorry there was not enough money in the car to use better parts". Sorry but if you agree a price and a list of things to be done, then you can't… Read Full Review

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★☆☆☆☆

“avoid all ridgeway motor dealers!”

Written on: 20/08/2013

Paid a deposit on a vehicle I had only seen on the internet at ridgeway as was under the impression that if I did not decide to buy the car they would refund it. They refused to refund and say that is their policy. The salesmen won't tell you this when they want your deposit infact they will lead you to beleive the opposite. I WOULD NOT RECCOMEND GIVING ANY MONEY TO RIDGEWAY DEALERS AS A DEPOSIT EVEN IF THEY TELL YOU TOU CAN HAVE IT BACK!. When it comes to a refund you will have a fight on… Read Full Review

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★☆☆☆☆

“Do Not Buy Your Car From Ridgeway Mercedes-Benz Portsmouth”

Written on: 11/08/2011

This company sold me a car advertised for £36000 thousand pounds with assurances it had been fully checked with their specialists, only to find on return home to find it has been in a serious front end crash, YOUR BETTER OFF BUYING YOUR CAR FROM A MAN OFF THE STREET - DO NOT BE FOOLED THINKING YOU HAVE COMFORT AND SECURITY BUYING YOUR CAR HERE ! … Read Full Review

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