Worst Mercedes Experience Ever

Ridgeway Group - www.ridgeway.co.uk
★★☆☆☆
1.7
12.0% of users recommend this
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SAMPFW's review of Ridgeway Group - www.ridgeway.co.uk

“Worst Mercedes Experience Ever”

★☆☆☆☆

written by SAMPFW on 22/06/2015

DONT DO IT, Worst experience I have ever had, Mercedes in Winchester mislead their Customers with false pricing on their cars, the 30 day exchange scheme is a joke, Work promised to be completed just wasn't done, they tried to get out of servicing my car before it was sold to me and one entire side of my 2012 car was re-sprayed 4 times because they tried to botch up a 8 inch scratch



Following the test drive I was assured this scratch would be repaired, However when I came to collect the car the repair had been botched using what looked like a paint pen, The car was returned to the main dealer who had assured me the scratch was going to be repaired by a professional, my car was returned to me some 4 weeks later after 4 attempts at repairing the scratch and two and a half complete re-sprays.

It appears trying to save a few quid comes before quality at Ridgeway Mercedes

Running alongside this debacle is a catalogue of poor after sales service, dodgy sales practices and a string of broken promises

1. When I test drove the car I was told it was going to be cleaned, it was muddy and had a musty smell, when I collected the car it hadn’t been cleaned and I had to do it myself, I have subsequently rejected the car under the Mercedes 30 day returns policy but now the dealership are trying to rip me off. The car was supposed to be cleaned when it went back to be re-sprayed, I left chalk marks in the car and they were still there when the car was returned to me,

2 I had to chase the insurance certificate for the loan car on every occasion, and on one occasion I was actually driving it uninsured. The communication between the dealership and your customer has been awful and I have had to chase them on every occasion, this is unacceptable.

3 When I bought the car I was told it didn’t need a Service until July and that I would have to pay for it, when I collected the car it was actually within 90 days which means it should have been serviced before it was sold to a customer

4 The dealership is mis-leading its customers, selling a red Mercedes coupe that I had been following as a potential replacement car, The Red Coupe was previously being advertised at £17,295 down from £17,900, it’ was then advertised at £18,400 with the Ridgeway Mercedes claiming it was previously priced at £18,999 and not £17,295 down from £17,900, Apparently Mercedes approve of this practice.

  • Customer service

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