Totally Shocking Experience

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Randles Suzuki, Stoke on Trent
★★☆☆☆
2.3
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GK1's review of Randles Suzuki, Stoke on Trent

“Totally Shocking Experience”

★☆☆☆☆

written by GK1 on 13/05/2013

Purchased a used car earlier this year £10500, in with the deal was promised wet valet, service & a number of other minor repairs. Collected car a few days later than promised & saw that no wet valet had been done, service book not stamped to indicate service had been carried out & upon checking the oil & filter had not been changed thus no service. Also found seatbelt was broken & car contained lots of litter & had not even been emptied out. Tyres had not been checked & car it appeared had only been washed then handed over. Car went in for these repairs/ work for three days & upon collection had still not been valeted & they wanted it back for a further day. Took car away & got valet done myself, posted a letter two weeks ago with my complaints along with the receipt for the valet containing my landline and mobile numbers asking for a call from someone to arrange a meeting with me. Still heard nothing, shocking service.

  • Customer service

  • Value For Money

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