Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

★★★★☆
4.5 / 5
47
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Phantom Motor Company - www.phantommotorcompany.co.uk

Phantom Motor Company - www.phantommotorcompany.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great people ”

Written on: 09/04/2017 by Rebecca77 (1 review written)

I recently bought an Audi A5 from the sales colleague. He was of great help and got all the works required on the vehicle done. I would recommend them to all friends and family as they have not let me down once. Great set of lads and been a pleasure dealing with Thanks… Read Full Review

Report this review
★★☆☆☆

“Beware”

Written on: 06/04/2017 by maudster (1 review written)

We purchased a ford focus estate titanium from Phantom Motor Company in March this year. Person we dealt with was pleasant but didnt have much idea about the car. The car itself at the moment is okay but we are getting this checked out with our local Ford dealer just in case. When we purchased the car we mentioned that the sat nav needed a card, there was no roll top for the boot and no books, the sales man said all that would be sorted by the time we collected it the following Saturday… Read Full Review

Report this review
★★☆☆☆

“Poor aftersales service”

Written on: 23/03/2017 by SerenaStuart (1 review written)

I recently bought a car from Phantom motor company who initially during the purchase seemed very helpful and attentive, After buying the car it soon became clear that it had a fault, I contacted them at least 10 times but nobody ever rang me back. I eventually returned in person and got my csr in to be looked at a week later, they had the car for a week and returned it still not fixed. I was told it would take 6 weeks to get the part. After 7 weeks still no part, but then I was offered a cheap… Read Full Review

Report this review
★★★★★

“The Good Guys”

Written on: 10/03/2017 by Durko (1 review written)

Even though I managed to get gloss paint on my coat from Phantoms latest revamp, I still drove away in a great car. Low mileage prestige Mercedes E Class with full service history, looks beautiful and drives like a dream. The lads were great, friendly but not pushy and really down to earth. This is the first place I'll be going to for my next car. Thanks Lads it was a real pleasure. Regards… Read Full Review

Report this review
★★★★★

“Good honest garage 5star”

Written on: 11/01/2017 by TerryBaird373 (1 review written)

Superb friendly no pushy salesmen service!! Bought a stunning s3 from this garage I love the car. Keep up the excellent work. … Read Full Review

Phantommotorcompany1's Comment

Written on: 07/02/2017

Hi,

thankyou so much for you valued comments. we hope you enjoy the car and we look forward to seeing you in the near future.

if there is anything at all in the future we can help you with please just give us a call.

kindest regards,

Cole Hibbert
Director
Phantom Motor Company Limited

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent service ”

Written on: 21/11/2016 by Maisymillie (1 review written)

I bought an Audi a1 from phantom motors and I have to say had fantastic service from the sales manager, not pushy very friendly nothing was too much trouble, very satisfied… Read Full Review

Report this review
★★★★★

“Friendly and very helpful”

Written on: 29/10/2016 by DanniGrieve (1 review written)

My boyfriend bought a car from this garage this morning and staff were so friendly, he's happy with his car and I'm happy with my free bottle of wine after travelling from Newcastle! Would definitely recommend, staff were very friendly :)… Read Full Review

Phantommotorcompany1's Response to DanniGrieve's Review

Written on: 05/11/2016

thank you so much for your comments it really makes our job worth while.

we hope to see you in the future.

best regards,

Cole
Director
Phantom motor company

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Service ,”

Written on: 15/10/2016 by Byron145 (1 review written)

I bought a Mercedes and had a problem with back bulb housing , They sorted it out in no time would definitely recommend to everyone. He was very helpful… Read Full Review

Phantommotorcompany1's Comment

Written on: 07/11/2016

thankyou for taking the time to leave us a review, this gives other potential buyers an insight into dealing with our company in the future.

we hope to see you in the near future.

best regards,

Cole Hibbert
Director
Phantom Motor Company

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Superb friendly service”

Written on: 23/09/2016 by 76McGregor (1 review written)

From start to finish it was a pleasure buying a car from Phantom. All of the staff were very helpful and friendly. I bought a BMW 335i earlier this week and the whole process was made very easy. I pointed out a few minor faults with the car such as car park type dents and a couple of scuffs on the alloys. All sorted out without any problems prior to purchase. The car looked immaculate when I picked it up and I was even treated to a nice bottle of red when completing the purchase. The car… Read Full Review

Report this review
★☆☆☆☆

“Beware!”

Written on: 18/09/2016 by Scholesfan888 (1 review written)

I bought a performance model Audi from this place in late April, the sales guy was pleasant/helpful and not pushy which is always a bonus. The experiance from walking in the showroom to handing over the keys was pretty much faultless, can't knock the guys for that. Days after taking the car home, and driving no less than 50 miles (bad weather and work commitments) i noticed a humming noise and a knocking noise. As i work across the road from an Audi dealer i got it booked in straight away… Read Full Review

Phantommotorcompany1's Response to Scholesfan888's Review

Written on: 05/11/2016

HI,

WE ARE DEARLY SORRY FOR THE TROUBLES YOU APPEAR TO BE HAVING.

PLEASE CONTACT US IN RELATION TO YOUR ISSUES AND WILL BE MORE THAN HAPPY TO REPAIR THE CAR AT OUR COST. WE CAN PROVIDE A COURTESY CAR WHILST YOUR CAR IS BEING REPAIRED. WE HAVE NO RECORD OF ANY ISSUES WITH ANY PURCHASED VEHICLE FROM OUR GARAGE IN APRIL THIS YEAR. PLEASE CONTACT MYSELF AT YOUR EARLIEST AND I WILL PERSONALLY DEAL WITH THIS MATTER FOR YOU IMMEDIATELY.

I LOOK FORWARD TO HEARING FROM YOU.

BEST REGARDS,

COLE HIBBERT
DIRECTOR
PHANTOM MOTOR COMPANY

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great speedy service”

Written on: 11/09/2016 by Charlotte_1986 (1 review written)

I am so pleased of the speedy service I received when I purchased my Mini One from the garage and although I didn't see the car until delivery I was very happy with the amount of the pictures that were displayed on the site. I wouldn't normally purchase a car without viewing prior but I was happy to as the dealer sounded pretty honest and there was nothing hidden about the car. I would like to thank him for the speedy delivery of my car and It runs like a dream now and I am very grateful for… Read Full Review

Report this review
★★★★★

“Spot on no gimmicks!!! ”

Written on: 24/08/2016 by Shah83 (1 review written)

In the past I have been to many car garages and have had terrible experiences and rude customer services. I had brought a BMW M3 In white on a 08 plate and talking on the phone to the sales manager was an absolute pleasure his professional skills are spot on from phoning and trying to arrange a finance deal this man had dealt with it straight away with no stress or pressure !!!! He dealt with everything I had asked for even taking out a minute dent straight away with no hassle. This is the best… Read Full Review

Report this review
★★★★★

“Accommodating, Friendly, Totally Professional”

Written on: 30/07/2016 by JMckeever (1 review written)

I found the whole team at Phantom Motor Company Ltd truly attentive/approacable irrespective of your budget. They pride themselves on having and working in one of the most ultra modern smartest well stocked showroom it has ever been my pleasure to visit. Vehicle wise no question, techical or otherwise was unanswered nor avoided giving total confidence. I would defintely recommend the Phantom Company Ltd to friends and family. Ticked all the boxes for me. Thanks Guys… Read Full Review

Report this review
★★★★★

“Nice, Honest People”

Written on: 12/07/2016 by iamoliversdad (1 review written)

Bought a 59 plate Volkswagen Touareg from Phantom Motor Company last week. I’m a 42 yr old family man with two boys, as you can imagine every penny counts in our house so buying a second hand car is a really big deal for us. Phantom Motor Company made the entire process easy and hassle free. From the moment i first contacted him I was confident that this was a professional outfit. After being disappointed by so many other car sales people, meeting him was a revelation! Unlike all the rest… Read Full Review

Report this review
★★★★★

“5 star service!!!!”

Written on: 24/06/2016 by JessHorton87 (1 review written)

Well where do i start? From arriving at the garage I was welcomed with a smile form the guys down at Phantom. They had the car ready for me to go absolutely minted and ready for my test drive. The car didn't fail and they left me to test the car in my own privacy and left me plenty of time to walk round the car on my return. When it came to collecting the car they had it ready for me before they said so I collected it a day earlier than planned. Turned up to the car fully valeted and shiny… Read Full Review

Report this review
★★★★★

“GREAT SUPERB OUTSTANDING!!!!!”

Written on: 21/06/2016 by 314Anderson (1 review written)

Bought a lovely range rover sport with all the extras!! I love the car thank you so much. This is a must see garage… Read Full Review

Phantommotorcompany1's Comment

Written on: 22/06/2016

Thank you for your purchase with us. We really hope you enjoy the car. If there is anything we can do in the future please do not hesitate to contact us.

Best regards

The team at Phantom Motor Company

Reply to this comment
Report this review Read 1 Comment
★★★★★

“5 STAR REVIEW MUST VISIT GARAGE!!!!”

Written on: 03/02/2016 by jc77 (1 review written)

Very simply the best, keep up the good work, i love my new beemer, am still saving fof the lambo lol!!! Seriously an excellent garage to buy your next car from. The buying process was very simplistic was very sceptical at first as was spending alot of money. So glad i came across phantom motor company in wigan. I would recommend this company. Thanks again … Read Full Review

Report this review
★★★★★

“Personal service excellent selection of cars!!”

Written on: 02/02/2016 by Carolshearwater77 (1 review written)

Hi I don't write reviews very often but when credit is due it has to be shared. I will keep this as simple as possible as I read the reviews before spending my hard earned cash with this company. Excellent personal service from Start to finish Great selection of cars All series offered, tax, warranty, delivery, mot, my plate change, part exchange of my old car. Found the process really simple throughout. Was more than happy spending my hard earned money with this company, some of the… Read Full Review

Report this review
★★★★★

“personal service 5star*****”

Written on: 02/02/2016 by arnoldarch (1 review written)

bought a car from this garage in between Christmas and new year they specially opened the garage for me which i thought was a nice start. i was looking for a green Ford Focus RS. Phantom Motor Company had 6 RS's in stock and 2 green ones. These guys specialise in these cars. i drove the two green ones and decided to stick with the low mileage car as I'm told these will only start to go up in value in the future as do all of the RS's over time. I only very rarely use the car at weekends and… Read Full Review

Phantommotors's Response to arnoldarch's Review

Written on: 02/02/2016

Hi Arnold,

Thankyou Mr Arnold on behalf of Phantom Motor Company for your valued comments. I remember the car..

I am so glad you enjoyed your experience with us, The RS is certainly a superb car. If any of your friends or relatives are still looking for one we currently have 2 white ones and 2 green ones in stock available. (as of 2nd February 2016).

If your car ever comes up for sale please don't forget we are a big buyer of these!!

thank you ever so much it really makes our hard worth really worth it.

Cole
Phantom Motor Company

Reply to this comment
Report this review Read 1 Comment
★★★★★

“professional garage tip top service”

Written on: 15/09/2015 by colin2277 (1 review written)

bought a jaguar xf portfolio Sport 275 from this garage, they looked after every possible angle of the sale, i was made feel very welcome, they organised my finance, extended my warranty and gave me a great price for my part exchange. I would recommend these people to my friends and family, they have a superb section of high end cars in the showroom. i wish you all the best in the future and i have no doubt i will be seeing you very soon. best regards, … Read Full Review

Phantommotorcompanywigan's Response to colin2277's Review

Written on: 01/02/2016

Thankyou for your continued support, your comments really make our job worth it. we all really hope you enjoy that lovely Jaguar. If you need anything at all please give us a call anytime.

best regards,

Steve and the team @ Phantom Motor Company

Reply to this comment
Report this review Read 1 Comment
overview