Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

★★★★★
4.5 / 5
53
86.8% of users recommend this
  • Customer service

  • Value For Money

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Phantom Motor Company - www.phantommotorcompany.co.uk

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Latest Reviews

★★★★★

“Quick,easy and professional ”

Written on: 05/07/2017 by Reidy1747 (1 review written)

I seen an Audi Q7 online and enquired about the car and got a response from the person I dealt with giving me some good detail about it. I went down on a Saturday to have a look and knew straight away I wanted it. I was put under no pressure whatsoever and was just given the keys and a set of trade plates and told to go for a drive on your own and have a good look around it which is rare not to be harassed or hearing the usual cheesy salesman selling lines. I got back and agreed to purchase the… Read Full Review

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★★★★★

“3 cars out of 3 for me from Phantom ”

Written on: 28/06/2017 by Sarahsamuel89 (1 review written)

I have just bought a new Range Rover sport off Phantom this is 3 out 3 cars I have had since passing off this company. I would not buy a car off any other garage, they a pressure to deal with both the guys I dealt with . They have sorted my finance at an excellent rate, give me a good value for my old car and sorted all the paper work. They sent me finance docs which in 3 clicks of the computer was sorted and I went along to collect my new motor. Some of the cars these guys have are jaw… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 28/06/2017 by edson09 (1 review written)

It's not very often you come across a car showroom where you are given the chance to look at the stock available. Usually you are pounced upon and pressured to purchase something. At Phantom I was allowed the pleasure to look at what was on offer and make an informed decision in what I could afford. The staff were great and very knowledgeable. From information on the car to the finance package it was all so good. I cannot recommend Phantom enough. Thank you again for all your help and I… Read Full Review

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★★★★★

“fantastic service gary was excellent”

Written on: 23/06/2017 by 113Oliver (1 review written)

Excellent services from this lovely gentleman, as soon as we enterd the showroom we were warmly greeted. He had recognised my voice from my telephone enquiry and recalled my name. I was shown a number of cars that meet my criteria and was inform about one that wasn't actually on the forecourt. I know that was the car for me, we were chauffeured to see it and I know that was the car for me, I was able to take it for a test drive and the sales man was able to provide me with the answers to all my… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 03/06/2017 by Upsetcustomer123456 (1 review written)

Got a st focus from them (great car) but had problems from start to finish said they sorted it but far from it just deleted problem from ecu,,they will probably say ring me but y should I they have my number… Read Full Review

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★★★★★

“Fantastic team and Cars”

Written on: 25/05/2017 by Barryhalliday (1 review written)

Purchased my Bentley GT from the person I dealt with and the team guided me through the process no pushy attitude ended up with the most wonderful car and the after sales service was outstanding I have had this same car for two years and is as wonderful as the day I bought it! If you are looking for a quality car with great service and expertise go to these guys! There was nothing bad about this place I simply cannot fault it and I am the first to complain if something is not right!… Read Full Review

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★★★★★

“Fantastic”

Written on: 22/05/2017 by Paulportasman (1 review written)

I have just bought a Audi q7 from phantom car company and what a fantastic bunch of people they are that work there from start to finish they was very helpful not pushy like some car garages and will definitely be going back there for my next car made buying the car a very pleasant experience and even got a nice bottle of white wine on completion of the sale thank you so much and sure I will be seeing you again… Read Full Review

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★★★★★

“Great people ”

Written on: 09/04/2017 by Rebecca77 (1 review written)

I recently bought an Audi A5 from the sales colleague. He was of great help and got all the works required on the vehicle done. I would recommend them to all friends and family as they have not let me down once. Great set of lads and been a pleasure dealing with Thanks… Read Full Review

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★★☆☆☆

“Poor aftersales service”

Written on: 23/03/2017 by SerenaStuart (1 review written)

I recently bought a car from Phantom motor company who initially during the purchase seemed very helpful and attentive, After buying the car it soon became clear that it had a fault, I contacted them at least 10 times but nobody ever rang me back. I eventually returned in person and got my csr in to be looked at a week later, they had the car for a week and returned it still not fixed. I was told it would take 6 weeks to get the part. After 7 weeks still no part, but then I was offered a cheap… Read Full Review

Phantommotorcompany1's Comment

Written on: 21/05/2017

Hi I'm very sorry you appear to have had a bad experience with my company. Would it be possible you can contact me on either by phone or through our website and I will endeavour to rectify any issues you have.

I hope I can resolve this for you as we pride ourselves in excellent customer services.

Assuring you of our best intentions at all times.

Kindest regards,

Cole Hibbert
Director
Phantom Motor Company

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Illuminati's Comment

Written on: 05/07/2017

Hi cole ,
Any chance I can have your number as I'm having a few issues myself

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★★★★★

“The Good Guys”

Written on: 10/03/2017 by Durko (1 review written)

Even though I managed to get gloss paint on my coat from Phantoms latest revamp, I still drove away in a great car. Low mileage prestige Mercedes E Class with full service history, looks beautiful and drives like a dream. The lads were great, friendly but not pushy and really down to earth. This is the first place I'll be going to for my next car. Thanks Lads it was a real pleasure. Regards… Read Full Review

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★★★★★

“Good honest garage 5star”

Written on: 11/01/2017 by TerryBaird373 (1 review written)

Superb friendly no pushy salesmen service!! Bought a stunning s3 from this garage I love the car. Keep up the excellent work. … Read Full Review

Phantommotorcompany1's Comment

Written on: 07/02/2017

Hi,

thankyou so much for you valued comments. we hope you enjoy the car and we look forward to seeing you in the near future.

if there is anything at all in the future we can help you with please just give us a call.

kindest regards,

Cole Hibbert
Director
Phantom Motor Company Limited

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★★★★★

“Excellent service ”

Written on: 21/11/2016 by Maisymillie (1 review written)

I bought an Audi a1 from phantom motors and I have to say had fantastic service from the sales manager, not pushy very friendly nothing was too much trouble, very satisfied… Read Full Review

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★★★★★

“Friendly and very helpful”

Written on: 29/10/2016 by DanniGrieve (1 review written)

My boyfriend bought a car from this garage this morning and staff were so friendly, he's happy with his car and I'm happy with my free bottle of wine after travelling from Newcastle! Would definitely recommend, staff were very friendly :)… Read Full Review

Phantommotorcompany1's Response to DanniGrieve's Review

Written on: 05/11/2016

thank you so much for your comments it really makes our job worth while.

we hope to see you in the future.

best regards,

Cole
Director
Phantom motor company

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★★★★★

“Excellent Service ,”

Written on: 15/10/2016 by Byron145 (1 review written)

I bought a Mercedes and had a problem with back bulb housing , They sorted it out in no time would definitely recommend to everyone. He was very helpful… Read Full Review

Phantommotorcompany1's Comment

Written on: 07/11/2016

thankyou for taking the time to leave us a review, this gives other potential buyers an insight into dealing with our company in the future.

we hope to see you in the near future.

best regards,

Cole Hibbert
Director
Phantom Motor Company

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★★★★★

“Superb friendly service”

Written on: 23/09/2016 by 76McGregor (1 review written)

From start to finish it was a pleasure buying a car from Phantom. All of the staff were very helpful and friendly. I bought a BMW 335i earlier this week and the whole process was made very easy. I pointed out a few minor faults with the car such as car park type dents and a couple of scuffs on the alloys. All sorted out without any problems prior to purchase. The car looked immaculate when I picked it up and I was even treated to a nice bottle of red when completing the purchase. The car… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 18/09/2016 by Scholesfan888 (1 review written)

I bought a performance model Audi from this place in late April, the sales guy was pleasant/helpful and not pushy which is always a bonus. The experiance from walking in the showroom to handing over the keys was pretty much faultless, can't knock the guys for that. Days after taking the car home, and driving no less than 50 miles (bad weather and work commitments) i noticed a humming noise and a knocking noise. As i work across the road from an Audi dealer i got it booked in straight away… Read Full Review

Phantommotorcompany1's Response to Scholesfan888's Review

Written on: 05/11/2016

HI,

WE ARE DEARLY SORRY FOR THE TROUBLES YOU APPEAR TO BE HAVING.

PLEASE CONTACT US IN RELATION TO YOUR ISSUES AND WILL BE MORE THAN HAPPY TO REPAIR THE CAR AT OUR COST. WE CAN PROVIDE A COURTESY CAR WHILST YOUR CAR IS BEING REPAIRED. WE HAVE NO RECORD OF ANY ISSUES WITH ANY PURCHASED VEHICLE FROM OUR GARAGE IN APRIL THIS YEAR. PLEASE CONTACT MYSELF AT YOUR EARLIEST AND I WILL PERSONALLY DEAL WITH THIS MATTER FOR YOU IMMEDIATELY.

I LOOK FORWARD TO HEARING FROM YOU.

BEST REGARDS,

COLE HIBBERT
DIRECTOR
PHANTOM MOTOR COMPANY

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★★★★★

“Great speedy service”

Written on: 11/09/2016 by Charlotte_1986 (1 review written)

I am so pleased of the speedy service I received when I purchased my Mini One from the garage and although I didn't see the car until delivery I was very happy with the amount of the pictures that were displayed on the site. I wouldn't normally purchase a car without viewing prior but I was happy to as the dealer sounded pretty honest and there was nothing hidden about the car. I would like to thank him for the speedy delivery of my car and It runs like a dream now and I am very grateful for… Read Full Review

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★★★★★

“Spot on no gimmicks!!! ”

Written on: 24/08/2016 by Shah83 (1 review written)

In the past I have been to many car garages and have had terrible experiences and rude customer services. I had brought a BMW M3 In white on a 08 plate and talking on the phone to the sales manager was an absolute pleasure his professional skills are spot on from phoning and trying to arrange a finance deal this man had dealt with it straight away with no stress or pressure !!!! He dealt with everything I had asked for even taking out a minute dent straight away with no hassle. This is the best… Read Full Review

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★★★★★

“Accommodating, Friendly, Totally Professional”

Written on: 30/07/2016 by JMckeever (1 review written)

I found the whole team at Phantom Motor Company Ltd truly attentive/approacable irrespective of your budget. They pride themselves on having and working in one of the most ultra modern smartest well stocked showroom it has ever been my pleasure to visit. Vehicle wise no question, techical or otherwise was unanswered nor avoided giving total confidence. I would defintely recommend the Phantom Company Ltd to friends and family. Ticked all the boxes for me. Thanks Guys… Read Full Review

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★★★★★

“Nice, Honest People”

Written on: 12/07/2016 by iamoliversdad (1 review written)

Bought a 59 plate Volkswagen Touareg from Phantom Motor Company last week. I’m a 42 yr old family man with two boys, as you can imagine every penny counts in our house so buying a second hand car is a really big deal for us. Phantom Motor Company made the entire process easy and hassle free. From the moment i first contacted him I was confident that this was a professional outfit. After being disappointed by so many other car sales people, meeting him was a revelation! Unlike all the rest… Read Full Review

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