Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

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  • Customer service

  • Value For Money

Media Gallery for Phantom Motor Company - www.phantommotorcompany.co.uk

Phantom Motor Company - www.phantommotorcompany.co.uk

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Latest Reviews

★★★★★

“Excellent customer service! I bought a stunning Bentley ”

Written on: 16/07/2014 by xnWalker1949 (1 review written)

Purchased a lovely Bentley GT in mode night Blue, car was as advetised with a complemented full service history from Bentley main dealer. Salesman met me at the station on arrival and have me a lift to the garage, warm welcoming and did everything I asked with regard to the sale. Can't ask for more, perfect customer service and an excellent selection of stock. It's a must visit for prestige sports vehicles. … Read Full Review

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★★★★★

“VALUE FOR MONEY !!!!”

Written on: 15/07/2014 by Harrisonhv1973 (1 review written)

I recently purchased an RS 2000 from This company , let's just say from start to finish The process was very smooth ! A little issue at first regarding some off the wheels Needing a refurb . (But hey every credit they delivered ) I would recommend this company , Going off the experience I had ! All the best in the future .......... … Read Full Review

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★★★★★

“Warm & welcoming”

Written on: 12/07/2014 by Coley1111 (1 review written)

I got recommended to Phantom Motor Company through a member of my family. To put it in the simplest way:- Massive selection of superb performance cars Staff that treat you like your best friend And service that is second to none!!! This is just what the browser has needed for the past 20 years!! I've been buying cars like this for many years and never have I come to a place like this before!! GUYS I WILL BE RETURNING VERY SOON!!!!! Good luck and all the best, Russell… Read Full Review

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★★★★☆

“stunning range & helpful staff”

Written on: 12/07/2014 by JusticeOliver (1 review written)

The range was unbelievable.... great prestige cars for the money, could not complain , the staff was very helpful and friendly... wish I would of discovered phantom motors abit ago... I honestly recommend this company , I shall definitely be returning if in need of a new car… Read Full Review

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★★★★★

“GREAT SERVICE & LOVELY STAFF”

Written on: 11/07/2014

Went down last month to view a Range Rover Sport, upon arriving the staff were all very helpful and a pleasure to deal with. Any questions that I had they were happy to answer, they took me out on a test drive and also showed me all the documentation that I asked to see. After deciding to purchase the car there was a few things that needing doing so they told me to come back down the week after. When I came down to collect the car everything was there ready and waiting for me to drive the car… Read Full Review

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★★★★☆

“AMAZING UNIQUE CAR”

Written on: 09/07/2014 by Irene361 (1 review written)

I have been after a Range Rover Sport Fully Kitted out for a while, right colour, right looks, and of course right price. I saw my new car here, went down with the mrs. First it seemed a bit busy and chaos. But soon as I was seen to I had a excellent service. I went on a test drive and all was perfect. I checked all paperwork and it was in order. I got a good deal with my disco in part ex. Happily drove away. Will I recommend? Definately. They may need a few extra staff as it was very… Read Full Review

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★☆☆☆☆

“Theys have to be the worst ON EARTH!!! I put a £490...”

Written on: 07/07/2014 by Moneyteam (1 review written)

Theys have to be the worst ON EARTH!!! I put a £490 deposit on the car i was getting on a sunday we agreed pickup date was the following sunday, saturday he calls me up and says it wont be ready untill monday so i said ok monday he calls me and says wont be ready untill wednesday so again i say ok, then calls me wednesday and tells me thursday so i go collect it and none of the things we agreed on was done... Also the reason it was late was because it failed on the MOT but when i got it the… Read Full Review

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★☆☆☆☆

“Horrific experience.”

Written on: 06/07/2014 by Wrenrw1961 (1 review written)

Sold me what appears to be a stolen car. Police and trading standards involvement. Phantom still not interested and told me to 'fcuk off and phone trading standards'. Cannot quite believe what I've been hearing. Ridiculous. Car wasn't fixed as promised on delivery either. Far below the standard that would be expected of even the worst traders. If you read this then please walk away from them. They should be shut down… Read Full Review

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★★★★☆

“Lovely cars and nice people!! ”

Written on: 02/07/2014 by Zane274 (1 review written)

I bought a car from Phantom around a month ago now, when I went to view the car there was a small scratch on the front (as you would expect from a used car, I spoke to one of the salesmen who was very helpful and told me that if I bought the car then by the time I came to pick it up these issues would be sorted. I went to pick the car up a few days later, it had all been sorted as they said it would be! I'm wondering whether the reviews I'm reading on here are actually for the same company as… Read Full Review

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★☆☆☆☆

“Don't go there !!!!!!!!!”

Written on: 29/06/2014 by AnnabelleRegan244 (1 review written)

First time buyer aged 21 saved hard for this car picked it up in March 2014 since then it's been in a very reputable garage and the following has had to be fixed Cam belt, brakes injectors and now a new starter motor. The customer service on picking up my first car up was also appalling. Will never ever recommend this garage to anyone. I am seeking legal advice on reclaiming the extra costs incurred… Read Full Review

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★☆☆☆☆

“PLEASE BEWARE ”

Written on: 15/06/2014 by guRamsey3 (1 review written)

I TRIED 12 MOTHS AGO TO LEAVE A REVEIW ABOUT THIS GARAGE but there was no where to leave any feed back about how awful it was dealing with them . We traded in a top of he range car with these guys which was immaculate condition , I have a private plate which they assured me they would swap over for me we left a hefty deposit on the car we bought from the told them we would be back in 4 wks to collect giving he, plenty of time to change the plate on the car, there where a few issues with the… Read Full Review

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★☆☆☆☆

“Absolute Jokers ”

Written on: 08/06/2014 by Herndonej109 (1 review written)

Please do not buy a car from these idiots. Travelled all the way down to this place to view an "immaculate" car. The car had infact been clocked(HPI), and was in awful condition, one of the worst cars I have seen in a long time!! Complete waste of time and effort. BEWARE… Read Full Review

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★☆☆☆☆

“Awful! Beware!”

Written on: 28/05/2014 by MandeepKaur (2 reviews written)

I paid my deposit for my BMW 325i convertible on the 1st of May 2014 and was told I would be able to collect the car on the 4th may 2014. I drove from Birmingham to Wigan to collect my car. When arriving on the 4th May I was told the car wasn't ready! We discussed the scratches on it and a few dents that would need to be corrected. These things happen I agree. I was told that due to the inconvenience they would deliver it to me on 6th may - which was great! I had no calls or messages and… Read Full Review

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★☆☆☆☆

“Wot a joke this place is”

Written on: 19/05/2014 by Rossi47 (1 review written)

Were to start do not deal with this place no idear wot they are doing be warned… Read Full Review

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★☆☆☆☆

“The worst experience of my life”

Written on: 31/01/2014

Bought a £17500 jaguar xf. When I saw it the first time it had a few issues that was promised they would fix. Drove down from Scotland the next week. Was kept waiting for 5 hours to receive the car back from an mot. The faults were still there. The car was advertised with 2 expensive options that was not fitted. They lied after I asked numerous times about the spec. Tyre sensors were faulty, park aid was broken, the two front wheels were almost buckled to a square shape. The engine… Read Full Review

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Mandeepkaur's Comment

Written on: 02/06/2014

You seem to have had similar problems to me. Only difference is that they have picked my car up to repair it about 3 weeks ago and I havnt had it back yet. One minute it's ready and should be with me the next day and the next minute it's in the garage. The person I am speaking to seems really genuine. He has given me a courtesy car in the meantime which is good but surely it shouldn't take this long? On Friday, it had come back from BMW and just needed polishing up which is apparently a half day job but I haven't heard anything. I don't know if they are pulling the wool over my eyes! Was hoping you could give me some advise. I have tried to contact trading standards but because everything has changed nobody seems to know where to direct my call. Who did you contact and what did they do? Your help would be much appreciated. Thank you.

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★★★★★

“Not the best start but a perfect finish !!!”

Written on: 29/01/2014 by ky_uk (1 review written)

I had an lengthily experience with that company but it ended up being a good one, I turned up to test drive a car that I wanted I spoke with a guy and he got me the keys and sent me on my way, I loved the car it was a BMW 730i sport I knew I wanted it so I headed back to discus a price, the car needed a few minor things sorting out but he said it would all be sorted and I could pick it up a couple of days later so I paid my deposit and off I went. So I turned up to pick the car up and it had… Read Full Review

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Jazzman1234's Response to ky_uk's Review

Written on: 31/01/2014

Why did you pay for a substandard car. The car should have been satisfactory and free from defects as per the sale of good act. They should have paid for everything. Not fair nor professional.

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★☆☆☆☆

“Do not deal with this garage”

Written on: 27/01/2014

Saw the website looked very professional. How wrong was I. They lied from the minute I spoke to them all the way through the purchase. They stated the wrong mileage, wrong option. Car was not ready for being sold. I had to spend £1100 to fix the car as they were unable to be contacted when I complaint about the many faults on the car. If you find this review page I plead with you do not buy from them. Totally disreputable when you dig deeper they are simply bullies… Read Full Review

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★★★★☆

“A PLEASURE TO DEAL WITH”

Written on: 11/01/2014 by RANGEROVER2.7 (1 review written)

I am shocked to read these reviews i have recently purchased a range rover sport from this company and found the whole experience a pleasure from my first phone call with an advisor who was very helpful to completing the finance deal with sean who is the reason i have recommended this company to all my friends and family. … Read Full Review

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Haggis1984's Response to RANGEROVER2.7's Review

Written on: 27/01/2014

Even a broken clock is right twice a day. The company are liars and have no morals. I have had the worst experience of my life with them. They are interested in money that's all. Deceitful liars from the start of my dealing with them. In over 20 years of buying cars the worst by far. Avoid at all costs. Please be warned.

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Rangerover2.7's reply to Haggis1984's Comment

Written on: 28/01/2014

Yes a broke clock is right twice a day well pointed out . I have written my review based on my dealings with the guys down at phantom and to further back up my review a company as big as this having only 5 bad reviews in my eyes is pretty good going i feel i have to defend this company because like i said my experience was brilliant please feel free to write your own review

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Tommyw1234's Response to RANGEROVER2.7's Review

Written on: 28/01/2014

I could not agree more i have just submitted my own review which reads very similar the staff and cars in this showroom are second to none before you buy your car give these guys a call

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Blobby72's reply to Tommyw1234's Comment

Written on: 15/06/2014

I'm with Haggis1984. I had a horrible experience with these guys and had it not been for the fact I'm as stubborn as a mule, they would have got away with it with me too.
LUCKILY I live 20 minutes away so I started to harass them until I got it sorted, and got so e £ back. The day I finally collected my car from Phantom, 15 miles down the M6 the Engine ?Management Light comes on. I take it to a dealership to check and no brake pads, discs needed replacing, FAKE WHEELS and the service book was phoney....oh and £1000 later it's put right by a proper dealer.
I phoned these guys every single day, and called in a few times, finally I got a check handed over and politely told to 'do one'.
Liars, complete liars and a disgrace. AVOID!!!

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★☆☆☆☆

“Jokers and wannabe gangsters”

Written on: 11/01/2014

DO NOT USE THIS COMPANY ! Absolute jokers, who thinknthey are traders and gangsters in one. But really they don't have a clue. Part ex'd my car in which was top of the range, for one of their cars, turns out it was clocked. 3 weeks later I got a call to say the finance they had arranged for me hadn't gone through!!! Which type of car company releases a car without the funds being released?? They came and towed the car away, and would not let me have my original car or deposit back. Currently in… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 27/12/2013 by Marcus-335 (1 review written)

Paid £10,000 for a car off them traded my car in paid them to transfer my private plate which they never did so now I can't have it cause they sold the car on when I picked the car up no fuel in it 2 lights out there just a total waste of time all they want is your money then it's sod you ! Do not buy a cat from this garage… Read Full Review

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