Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

★★★★☆
4.4 / 5
23
91% of users recommend this
  • Customer service

  • Value For Money

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Phantom Motor Company - www.phantommotorcompany.co.uk

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Latest Reviews

★★★★★

“FANTASTIC CUSTOMER SERVICE”

Written on: 28/08/2015 by Billybowers2015 (1 review written)

Fantastic customer service, great website, straight talking professional people. Came from Republic of Ireland to purchase my dream car.gave me a great price for my px, arranged me low rate finance and insured me for my drive back home. I would recommend certainly. Audi s5 2012 -16k extras £32000 Thankyou Phantom. … Read Full Review

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★★★★★

“EXTREMELY PLEASED”

Written on: 27/08/2015 by Flynnbh307 (1 review written)

Bought a fully loaded c63, had the choice of 3 cars all very similar, the staff were very pleasant, extended warranty included in sale. Over the moon with my purchase. Some stunning one off cars in stock. Glad I visited these people… Read Full Review

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★★★★★

“BREATH OF FRESH AIR!!!”

Written on: 27/08/2015 by Cheyannez117 (1 review written)

Quite simple, super service, great set up, all in doors, finance arranged with ease, drove away a beautiful Audi A5 the same day. Cars all prepared to the highest standards. The main point I liked about these guys they are enthusiastic, very informative and no pressure selling what so ever!! DFS need some staff lessons off PHANTOM MOTOR COMPANY!! Finally you have to visit to understand. Keep up the good work guys. Best regards Mr Anderton… Read Full Review

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★★★★★

“Mercedes c200 Sport”

Written on: 10/07/2015 by 242Bennett (1 review written)

Went to see this car last Saturday, turned up to the garage and was given time to look about with no pressure sell. I then went back after some thought to sort out the finance. 2 hours later finance agreed and the card would be ready for me to pick up Tuesday. I called one of the guys with a few questions on Sunday even though they were closed. Tuesday are returned to pick up the car, it was waiting on my arrival in immaculate condition, I filled out the forms and the adviser sorted out my… Read Full Review

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★☆☆☆☆

“ford focus st nightmare ”

Written on: 21/04/2015 by beech1956 (1 review written)

On the 26th of April 2014 I purchased a motor vehicle from Phantom Motor Company of Wigan. I Paid £8'500 for what I believed was a great car, the sales staff were polite and friendly I drove the car for 5 weeks covering just 500 miles during this time I had to top up the coolant twice. I decided to take the vehicle to a local garage where upon being checked it was determined one of 3 faults were possible. 1 head gasket, 2 piston liner split , 3 cracked cylinder head, (please see attached… Read Full Review

Phantommotorcompany1's Response to beech1956's Review

Written on: 31/05/2015

Hi I am the director of phantom motor company. We are completely unaware of your experience with ourselves. We would like to discuss this further if you have a minute and get this resolved right away for you. I will personally handle your complaint directly. Can you contact me. Unfortunately I do not have any of your details on this website. To my knowledge We have not collected a Ford Focus St from any of our customers. I look forward to hearing from you.

Best regards

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Mrmagoo1956's Response to beech1956's Review

Written on: 01/07/2015

To the director of phantom motors wigan
I have emailed you directly twice
i have also provided you with my contact details

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Joelee01's reply to Mrmagoo1956's Comment

Written on: 05/07/2015

You have got more chance of getting blood from a stone I hate the way you put a review up and they get taken down due to them saying it's not true not every garage are perfect

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Phantommotorcompany1's reply to Mrmagoo1956's Comment

Written on: 22/08/2015

Hi,

Please email me and I will contact you directly to discuss this issue. We are here to help. Sorry i don't appear to have received your emails. I'm aware we are currently in the process of insuring a full refund for this car and we are completely unaware of issues until this week when the finance company have contacted us. Santander will confirm in writing to you that we as the dealer have had no knowledge of your issues apart from when you returned the car for the water leak back in September 2014. That was the last communication with both yourself and Santsnder in relation to your car. The finance broker from Man island finance will also confirm this. Apologies on behalf of our company. If we was made aware of this we would of immediately collected the car, repAired any issues at no cost to yourself and supplied you with a courtesy vehicle. We will endeavour to get this issue rectified once the Ford dealer release the car to us and we will issue a full refund for you.

Best Regards,

Cole

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Beech1956's reply to Phantommotorcompany1's Comment

Written on: 24/08/2015

Hi Cole
If you were genuine and liaised with your staff and myself from day one you would know I've already been fully reimbursed by the finance company.
As for you your company having no knowledge of my complaint that's rubbish, if you wish I can attach emails sent by Phantom to myself basically telling me to accept £600 and go away,
Just to refresh your memory the total bill to repair the car was estimated by ford at over £9000.
Be honest you just want the review removed.
The review I posted is 100% true I have logged phone bills recorded conversations and e mail exchanges between myself and phantom if you are genuinely unaware I'd be looking at sacking members of your staff.
Mr Beech

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Joelee01's reply to Beech1956's Comment

Written on: 24/08/2015

Get the emails up mate people need to see what this garage is like getting all bad reviews taken down I know what there like and they like to lie in any way they can. For one not changing a split radiator on my car as it was givin back to me in a dangerous condition

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★★★★★

“highly recommended for a hassle free car buying experience”

Written on: 07/04/2015 by Lennond493 (1 review written)

Travelled down from Scotland and the garage opened up especially for us on a Easter Holiday. Totally unique experience compared to previous car buying ventures,absolutely no pressure from salesman and friendly informative chat with sales team. We were also allowed a test drive without staff being present which i thought was a wonderful gesture. Classy,proffesional outfit from their web page to final conclusion of the deal… Read Full Review

Phantommotorcompany1's Comment

Written on: 07/04/2015

Thankyou ever so much for your comments, to see customers happy with the service we provide always makes our job worth while. It was lovely to meet you both, we hope you enjoy the car.

If you ever need anything at all please give one of our team a call.

Best regards

PHANTOM MOTOR COMPANY

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★★★★★

“Customer service second to none.”

Written on: 05/04/2015 by Mrrobinson (1 review written)

These guys really have the edge on all other dealers, from the minute I picked up the phone I knew I was dealing with car enthusiasts who know exactly what there talking about. The cars are all prepared to the highest of standards and the stock is just to dye for!! I have bought sports cars for many years never have I had service like this before. I will be returning and I will be spreading the word.. Every credit to you all at Phantom I love the Range Rover sport autobiography. KEEP UP… Read Full Review

Phantommotorcompany1's Response to Mrrobinson's Review

Written on: 07/04/2015

Thankyou very much for your comments, you have bought a very rare superb model. We hope you enjoy the car.

Comments like these will help future customers who have never dealt with us as people come to see our cars from far and wide all over the uk.

Thankyou again,

Best regards,

PHANTOM MOTOR COMPANY

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★★★★★

“Best dealership I have seen in a long while, wicked...”

Written on: 06/03/2015 by Jaami (1 review written)

I have drove from up north, many miles and I recieved the best hospitality ever! The guys are great and their cars are in top condition you can't beat it! I am very happy with the service & it was worth the drive! … Read Full Review

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★★★★☆

“GREAT CUSTOMER SERVICE”

Written on: 02/03/2015 by rebecca1982 (1 review written)

I had been looking for a range rover as my family was getting bigger I had been looking for ages then I seen phantom motor company online. I popped in with my partner and seen a wide selection of cars I had a chat with the sales manager to let him know what I was looking for he showed me round the range rovers in my price range. He showed me round the cars explaning in detail how everything worked including the in car entertainment systems which were perfect for the kids. He then left us to… Read Full Review

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★★★★★

“Excellent Service, Great Cars, Would Recommend.”

Written on: 13/02/2015 by AK19 (1 review written)

I had been looking for an Audi S5 for a while and noticed that phantom had a couple on auto trader, so I thought i'd pop down to their showroom to have a look. I could've spent all day there with the selection they had, some great cars! I found the S5's and the particular one I liked, I was given the keys and left to have a look around and have a listen to the V8 engine! A week later I rung up, asked for a test drive and turned up a couple of hours later and was left to go and do a few laps of… Read Full Review

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★★★★★

“Excellent company would recommend ”

Written on: 01/02/2015 by Hellibob (1 review written)

Bought a car 4 months ago from Phantom with no regrets what so ever, they gave me 4 star treatment when purchasing allowing me to test drive freely. I've visited since on several occasions with working in the area and even asked a question what service can they offer with the car now out of warranty, their response was excellent. I highly recommended this company, they have quality cars and staff of which were all knowledgeable and helpful. Big thanks to all the team, love the TT… Read Full Review

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★★★★★

“Phantom motor company”

Written on: 05/01/2015 by Taniyae368 (1 review written)

From the moment i contacted them about the car i was interested in to the time i drove away in my new car i was very happy with the service i received, any questions i had they were very quick to email me back or phone, and when i wemt to test drive the car the staff were all very welcoming and approachable, they gave me a good trade in price for my old car and a great price on the new one! I will be going back when it comes time to buy another car and i will always recommend this company to… Read Full Review

Phantommotorcompany1's Comment

Written on: 07/01/2015

Thankyou very much for your comments, they really make our job worth while.

It is so rewarding when we hear comments like this, THANKYOU again and we look forward to seeing you in the future.

Best regards

Phantom motor company

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★★★★★

“!!FABULOUS CARS & SUPERB SERVICE YOU CAN ONLY DREAM OF!! ”

Written on: 25/08/2014 by PATRICK455 (1 review written)

I VERY RARELY WRITE REVIEWS ABOUT COMPANIES AND YOU FIND THAT PEOPLE ONLY TAKE TO THE TAPPER WHEN THEY WANT TO COMPLAIN ABOUT A BUSINESS.. IVE GIT TO SAY ON THIS OCCASION THAT WHEN I VISITED PHANTOM I WAS VERY OVERWHELMED ON WHAT THEY HAD TO OFFER, I HAVE NEVER SEEN SO MANY HIGH PERFORMANCE AND PRESTIGE CARS ALL UNDER ONE ROOF, WHETHER ITS RAINING, A DARK DAY OR A DULL NIGHT THIS PLACE IS ALL IN A HUGE FULLY FLOODLIT SHOWROOM WHICH IS A BIG PLUS WHEN BUYING A CAR. I WENT ALONG TO BUY A BMW… Read Full Review

Cjr249's Response to PATRICK455's Review

Written on: 14/11/2014

Stop writing your own reviews and concentrate on improving your terrible customer service...

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Cjr249's reply to Cjr249's Comment

Written on: 14/11/2014

the terrible grammar was a dead give away.. did you let that ape with the thick hindley green accent write this?!

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Olimaxjess's Response to PATRICK455's Review

Written on: 19/11/2014

Please realize up till today there was loads of bad reviews about this company but they have had them removed
I have asked the information to be put back on I am sending all my info emails ect to the review centre to prove my comments
I can't see the point of any review centre if dodgy company's can do this

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★★★★★

“Excellent service ”

Written on: 12/08/2014 by Gregoryz203 (1 review written)

I had been searching the internet for a new car for a while and knew that Phantom were only around the corner from my house . I decided to call in and look at an Audi A4 tdi quattro . On arrival i was handed the keys and left to look round it myself . No hassle or pressure . I was concerned if i would get finance for the car but due to the helpfull staff at Phantom i actually drove away in my Audi within 2 hours . They were all really sound to deal with and i found all the other staff… Read Full Review

Olimaxjess's Comment

Written on: 20/11/2014

My reviews have been deleted
Come on review centre put them back on I have emailed you with no reply dodgy companies should not get reviews removed

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★★★★★

“VALUE FOR MONEY !!!!”

Written on: 15/07/2014 by Harrisonhv1973 (1 review written)

I recently purchased an RS 2000 from This company , let's just say from start to finish The process was very smooth ! A little issue at first regarding some off the wheels Needing a refurb . (But hey every credit they delivered ) I would recommend this company , Going off the experience I had ! All the best in the future .......... … Read Full Review

Phantommotorcompany1's Comment

Written on: 05/08/2014

Hi,

We all here at Phantom Motor Company would wish to thank you for your continued support, this must be your 5th purchase from us in last 2 years? if you need anything at all in the future please give us a call.

p.s. Your latest purchase the RS is a very special car that is only going up in value, if you ever get board or fancy a change (which we are sure you will) we will buy the car back when your ready!!!


hopefully may see you soon back in our showroom very soon!!

Keith @ PHANTOM MOTOR COMPANY

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★★★★★

“Warm & welcoming”

Written on: 12/07/2014 by Coley1111 (1 review written)

I got recommended to Phantom Motor Company through a member of my family. To put it in the simplest way:- Massive selection of superb performance cars Staff that treat you like your best friend And service that is second to none!!! This is just what the browser has needed for the past 20 years!! I've been buying cars like this for many years and never have I come to a place like this before!! GUYS I WILL BE RETURNING VERY SOON!!!!! Good luck and all the best, Russell… Read Full Review

Phantommotorcompany1's Response to Coley1111's Review

Written on: 04/08/2014

THANKYOU EVER SO MUCH FOR YOUR COMMENTS, ITS FULLY APPRECIATED BY ALL OF US HERE AT PHANTOM.

PLEASE GIVE US A CALL SHOULD YOU SEE ANYTHING YOU FANCY ON OUR NEW AWARD WINNING WEBSITE.

THANKS AGAIN

CHRIS
PHANTOM MOTOR COMPANY

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★★★★☆

“stunning range & helpful staff”

Written on: 12/07/2014 by JusticeOliver (1 review written)

The range was unbelievable.... great prestige cars for the money, could not complain , the staff was very helpful and friendly... wish I would of discovered phantom motors abit ago... I honestly recommend this company , I shall definitely be returning if in need of a new car… Read Full Review

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★★★★★

“GREAT SERVICE & LOVELY STAFF”

Written on: 11/07/2014

Went down last month to view a Range Rover Sport, upon arriving the staff were all very helpful and a pleasure to deal with. Any questions that I had they were happy to answer, they took me out on a test drive and also showed me all the documentation that I asked to see. After deciding to purchase the car there was a few things that needing doing so they told me to come back down the week after. When I came down to collect the car everything was there ready and waiting for me to drive the car… Read Full Review

Phantommotorcompany1's Comment

Written on: 04/08/2014

THANK YOU EVER SO MUCH FOR YOUR COMMENTS, IT MAKES OUR JOB WORTH THE LONG HOURS!! WE REALLY APPRECIATE YOUR COMMENTS AND WE LOOK FORWARD TO SEEING YOU IN THE FUTURE WHEN YOUR READY FOR A NEW ONE.

BEST REGARDS

ALL @ PHANTOM MOTOR COMPANY

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★★★★☆

“AMAZING UNIQUE CAR”

Written on: 09/07/2014 by Irene361 (1 review written)

I have been after a Range Rover Sport Fully Kitted out for a while, right colour, right looks, and of course right price. I saw my new car here, went down with the mrs. First it seemed a bit busy and chaos. But soon as I was seen to I had a excellent service. I went on a test drive and all was perfect. I checked all paperwork and it was in order. I got a good deal with my disco in part ex. Happily drove away. Will I recommend? Definately. They may need a few extra staff as it was very… Read Full Review

Phantommotorcompany1's Comment

Written on: 04/08/2014

HI

THANKYOU VERY MUCH FOR YOUR COMMENTS..

IF YOU NEED ANYTING AT ALL PLEASE UST GIVE ONE OF THE LADS A CALL WHO WILL BE MORE THAN HAPPY TO HELP..


ENJOY THE CAR

BEST REGARDS

ALL @ PHANTOM

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Cjr249's Comment

Written on: 15/11/2014

reply to your bad reviews...

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Cjr249's Comment

Written on: 15/11/2014

reply to your bad reviews...

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★★★★☆

“Lovely cars and nice people!! ”

Written on: 02/07/2014 by Zane274 (1 review written)

I bought a car from Phantom around a month ago now, when I went to view the car there was a small scratch on the front (as you would expect from a used car, I spoke to one of the salesmen who was very helpful and told me that if I bought the car then by the time I came to pick it up these issues would be sorted. I went to pick the car up a few days later, it had all been sorted as they said it would be! I'm wondering whether the reviews I'm reading on here are actually for the same company as… Read Full Review

Phantommotorcompany1's Comment

Written on: 04/08/2014

thankyou very much for your comments

we hope you enjoy your car and look forward to seeing you on your next purchase.

best regards

All @ phantom motor company

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Olimaxjess's Comment

Written on: 28/12/2014

Nice people until deposit left
Wait for my review
Going court with phantom to get my car sorted then I will post full reveiw with all dealings email and so on

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