Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

★★★★☆
4.4 / 5
32
84% of users recommend this
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  • Value For Money

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Phantom Motor Company - www.phantommotorcompany.co.uk

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Latest Reviews

★☆☆☆☆

“unprofessional or incompetent?”

Written on: 25/05/2016

Not sure if they are unprofessional, incompetent, or just greedy. I drove from Manchester to Wigan to see a Polo they advertised last Thursday. They agreed some work needing doing – damaged windscreen and dent to wing. They suggested I claim for windscreen damage repair on MY insurance as this would be cheaper (which I wouldn’t do - maybe fraudulent) We agreed they would do the work and then I would come over again to check happy with the repairs, then I would buy. They didn’t ask for… Read Full Review

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★★★★★

“5 STAR REVIEW MUST VISIT GARAGE!!!!”

Written on: 03/02/2016 by jc77 (1 review written)

Very simply the best, keep up the good work, i love my new beemer, am still saving fof the lambo lol!!! Seriously an excellent garage to buy your next car from. The buying process was very simplistic was very sceptical at first as was spending alot of money. So glad i came across phantom motor company in wigan. I would recommend this company. Thanks again … Read Full Review

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★★★★★

“Personal service excellent selection of cars!!”

Written on: 02/02/2016 by Carolshearwater77 (1 review written)

Hi I don't write reviews very often but when credit is due it has to be shared. I will keep this as simple as possible as I read the reviews before spending my hard earned cash with this company. Excellent personal service from Start to finish Great selection of cars All series offered, tax, warranty, delivery, mot, my plate change, part exchange of my old car. Found the process really simple throughout. Was more than happy spending my hard earned money with this company, some of the… Read Full Review

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★★★★★

“personal service 5star*****”

Written on: 02/02/2016 by arnoldarch (1 review written)

bought a car from this garage in between Christmas and new year they specially opened the garage for me which i thought was a nice start. i was looking for a green Ford Focus RS. Phantom Motor Company had 6 RS's in stock and 2 green ones. These guys specialise in these cars. i drove the two green ones and decided to stick with the low mileage car as I'm told these will only start to go up in value in the future as do all of the RS's over time. I only very rarely use the car at weekends and… Read Full Review

Phantommotors's Response to arnoldarch's Review

Written on: 02/02/2016

Hi Arnold,

Thankyou Mr Arnold on behalf of Phantom Motor Company for your valued comments. I remember the car..

I am so glad you enjoyed your experience with us, The RS is certainly a superb car. If any of your friends or relatives are still looking for one we currently have 2 white ones and 2 green ones in stock available. (as of 2nd February 2016).

If your car ever comes up for sale please don't forget we are a big buyer of these!!

thank you ever so much it really makes our hard worth really worth it.

Cole
Phantom Motor Company

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★★★★★

“professional garage tip top service”

Written on: 15/09/2015 by colin2277 (1 review written)

bought a jaguar xf portfolio Sport 275 from this garage, they looked after every possible angle of the sale, i was made feel very welcome, they organised my finance, extended my warranty and gave me a great price for my part exchange. I would recommend these people to my friends and family, they have a superb section of high end cars in the showroom. i wish you all the best in the future and i have no doubt i will be seeing you very soon. best regards, … Read Full Review

Phantommotorcompanywigan's Response to colin2277's Review

Written on: 01/02/2016

Thankyou for your continued support, your comments really make our job worth it. we all really hope you enjoy that lovely Jaguar. If you need anything at all please give us a call anytime.

best regards,

Steve and the team @ Phantom Motor Company

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★★★★☆

“good honest business”

Written on: 02/09/2015 by Waznboyz (1 review written)

Excellent service, friendly staff, lovely cars, The full works for a sports a performance garage. Would recommend any day!! Waz… Read Full Review

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★★★★☆

“After sales second to none”

Written on: 02/09/2015 by Supernova1976 (1 review written)

Bought a car from Phantom in April 2015 a Mercedes c class c63 Amg. Had a few months started to get a problem starting the car, 1 minute it would start no problem them the next it would not do anything. I spoke with phantom who came out to my home and collected the car, read online the early c63s had this common problem due the key/ignition module, the main dealer quoted me a fortune to fix. Phantom did not quibble around they stated they had a Mercedes specialist who could have the car… Read Full Review

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★★★★★

“Range Rover Sport Autobiography Individual”

Written on: 31/08/2015 by Amyandrews099 (1 review written)

Had been looking for a Range Rover Sport for the last few months and the best one I could find was at Phantom Motor Company. Had read a few reviews on here that left me a little unsure about the company and whether I wanted to purchase a car from them. I looked around at a few other dealers but the cars weren't what I was looking for. I eventually went down to Phantom to view the Range Rover. The staff were all very helpful, they showed me round the car and showed me all of the service history… Read Full Review

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★★★★★

“Porsche 911 4s PDK 2012 ”

Written on: 30/08/2015 by TomHarrison1969 (1 review written)

Great company, professional service, love the car to bits. Don't read the junk people are writing about these lovely guys. They have built a business through offering people a one experience and one off cars. I will be seeing you soon. … Read Full Review

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★★★★★

“FANTASTIC CUSTOMER SERVICE”

Written on: 28/08/2015 by Billybowers2015 (1 review written)

Fantastic customer service, great website, straight talking professional people. Came from Republic of Ireland to purchase my dream car.gave me a great price for my px, arranged me low rate finance and insured me for my drive back home. I would recommend certainly. Audi s5 2012 -16k extras £32000 Thankyou Phantom. … Read Full Review

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★★★★★

“EXTREMELY PLEASED”

Written on: 27/08/2015 by Flynnbh307 (1 review written)

Bought a fully loaded c63, had the choice of 3 cars all very similar, the staff were very pleasant, extended warranty included in sale. Over the moon with my purchase. Some stunning one off cars in stock. Glad I visited these people… Read Full Review

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★★★★★

“BREATH OF FRESH AIR!!!”

Written on: 27/08/2015 by Cheyannez117 (1 review written)

Quite simple, super service, great set up, all in doors, finance arranged with ease, drove away a beautiful Audi A5 the same day. Cars all prepared to the highest standards. The main point I liked about these guys they are enthusiastic, very informative and no pressure selling what so ever!! DFS need some staff lessons off PHANTOM MOTOR COMPANY!! Finally you have to visit to understand. Keep up the good work guys. Best regards Mr Anderton… Read Full Review

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★★★★★

“Mercedes c200 Sport”

Written on: 10/07/2015 by 242Bennett (1 review written)

Went to see this car last Saturday, turned up to the garage and was given time to look about with no pressure sell. I then went back after some thought to sort out the finance. 2 hours later finance agreed and the card would be ready for me to pick up Tuesday. I called one of the guys with a few questions on Sunday even though they were closed. Tuesday are returned to pick up the car, it was waiting on my arrival in immaculate condition, I filled out the forms and the adviser sorted out my… Read Full Review

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★☆☆☆☆

“ford focus st nightmare ”

Written on: 21/04/2015 by beech1956 (1 review written)

On the 26th of April 2014 I purchased a motor vehicle from Phantom Motor Company of Wigan. I Paid £8'500 for what I believed was a great car, the sales staff were polite and friendly I drove the car for 5 weeks covering just 500 miles during this time I had to top up the coolant twice. I decided to take the vehicle to a local garage where upon being checked it was determined one of 3 faults were possible. 1 head gasket, 2 piston liner split , 3 cracked cylinder head, (please see attached… Read Full Review

Phantommotorcompany1's Response to beech1956's Review

Written on: 31/05/2015

Hi I am the director of phantom motor company. We are completely unaware of your experience with ourselves. We would like to discuss this further if you have a minute and get this resolved right away for you. I will personally handle your complaint directly. Can you contact me. Unfortunately I do not have any of your details on this website. To my knowledge We have not collected a Ford Focus St from any of our customers. I look forward to hearing from you.

Best regards

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Mrmagoo1956's Response to beech1956's Review

Written on: 01/07/2015

To the director of phantom motors wigan
I have emailed you directly twice
i have also provided you with my contact details

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Joelee01's reply to Mrmagoo1956's Comment

Written on: 05/07/2015

You have got more chance of getting blood from a stone I hate the way you put a review up and they get taken down due to them saying it's not true not every garage are perfect

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Phantommotorcompany1's reply to Mrmagoo1956's Comment

Written on: 22/08/2015

Hi,

Please email me and I will contact you directly to discuss this issue. We are here to help. Sorry i don't appear to have received your emails. I'm aware we are currently in the process of insuring a full refund for this car and we are completely unaware of issues until this week when the finance company have contacted us. Santander will confirm in writing to you that we as the dealer have had no knowledge of your issues apart from when you returned the car for the water leak back in September 2014. That was the last communication with both yourself and Santsnder in relation to your car. The finance broker from Man island finance will also confirm this. Apologies on behalf of our company. If we was made aware of this we would of immediately collected the car, repAired any issues at no cost to yourself and supplied you with a courtesy vehicle. We will endeavour to get this issue rectified once the Ford dealer release the car to us and we will issue a full refund for you.

Best Regards,

Cole

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Beech1956's reply to Phantommotorcompany1's Comment

Written on: 24/08/2015

Hi Cole
If you were genuine and liaised with your staff and myself from day one you would know I've already been fully reimbursed by the finance company.
As for you your company having no knowledge of my complaint that's rubbish, if you wish I can attach emails sent by Phantom to myself basically telling me to accept £600 and go away,
Just to refresh your memory the total bill to repair the car was estimated by ford at over £9000.
Be honest you just want the review removed.
The review I posted is 100% true I have logged phone bills recorded conversations and e mail exchanges between myself and phantom if you are genuinely unaware I'd be looking at sacking members of your staff.
Mr Beech

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Joelee01's reply to Beech1956's Comment

Written on: 24/08/2015

Get the emails up mate people need to see what this garage is like getting all bad reviews taken down I know what there like and they like to lie in any way they can. For one not changing a split radiator on my car as it was givin back to me in a dangerous condition

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Phantommotorcompany1's reply to Beech1956's Comment

Written on: 06/10/2015

Hi,

It was myself that reimbursed the finance company with a full refund on your behalf, barclays the company you had your finance with actually failed to tell us that you still had issues with your vehicle and we not told about your ongoing problems. I can get this confirmed by Mann Island Finance the broker you dealt with to confirm this should you wish, the business manager from Mann island had tried to call you several times to confirm the same.

Unfortunately we were not made aware by both companies.

My apologies for all inconvenience caused, we did issue you a full refund as soon as we're made aware.

Should you wish to discuss any further please do not hesitate to contact us.

Regards

COLE

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Beech1956's reply to Phantommotorcompany1's Comment

Written on: 07/10/2015

Hi Cole

Tell me the amount you reimbursed for and the date it was settled
And are you honestly trying to tell me that in 14 month's of communication you were kept in the dark
Be have Cole the review stays

Mr Beech

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Phantommotorcompany1's reply to Beech1956's Comment

Written on: 03/02/2016

Mr Beech,

You can leave the review on its your perogative, I have never requested you to remove this review.

I wanted to simply explain the case to you. After all this situation the actual fault with the vehicle was a simple water leak from a hose and not what the Ford main dealer stated.

This is not your fault whatso ever and it is also not ours. You have contacted your finance company directly to state you had issues and they never related any if this information to us. My sincere apologies our company may have caused you throughout this process.

The finance company and the broker are happy to confirm what I have said should you wish this in writing.

I hope you can accept our apologies.

Best regards

COLE



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★★★★★

“highly recommended for a hassle free car buying experience”

Written on: 07/04/2015 by Lennond493 (1 review written)

Travelled down from Scotland and the garage opened up especially for us on a Easter Holiday. Totally unique experience compared to previous car buying ventures,absolutely no pressure from salesman and friendly informative chat with sales team. We were also allowed a test drive without staff being present which i thought was a wonderful gesture. Classy,proffesional outfit from their web page to final conclusion of the deal… Read Full Review

Phantommotorcompany1's Comment

Written on: 07/04/2015

Thankyou ever so much for your comments, to see customers happy with the service we provide always makes our job worth while. It was lovely to meet you both, we hope you enjoy the car.

If you ever need anything at all please give one of our team a call.

Best regards

PHANTOM MOTOR COMPANY

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★★★★★

“Customer service second to none.”

Written on: 05/04/2015 by Mrrobinson (1 review written)

These guys really have the edge on all other dealers, from the minute I picked up the phone I knew I was dealing with car enthusiasts who know exactly what there talking about. The cars are all prepared to the highest of standards and the stock is just to dye for!! I have bought sports cars for many years never have I had service like this before. I will be returning and I will be spreading the word.. Every credit to you all at Phantom I love the Range Rover sport autobiography. KEEP UP… Read Full Review

Phantommotorcompany1's Response to Mrrobinson's Review

Written on: 07/04/2015

Thankyou very much for your comments, you have bought a very rare superb model. We hope you enjoy the car.

Comments like these will help future customers who have never dealt with us as people come to see our cars from far and wide all over the uk.

Thankyou again,

Best regards,

PHANTOM MOTOR COMPANY

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★★★★★

“Best dealership I have seen in a long while, wicked...”

Written on: 06/03/2015 by Jaami (1 review written)

I have drove from up north, many miles and I recieved the best hospitality ever! The guys are great and their cars are in top condition you can't beat it! I am very happy with the service & it was worth the drive! … Read Full Review

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★★★★☆

“GREAT CUSTOMER SERVICE”

Written on: 02/03/2015 by rebecca1982 (1 review written)

I had been looking for a range rover as my family was getting bigger I had been looking for ages then I seen phantom motor company online. I popped in with my partner and seen a wide selection of cars I had a chat with the sales manager to let him know what I was looking for he showed me round the range rovers in my price range. He showed me round the cars explaning in detail how everything worked including the in car entertainment systems which were perfect for the kids. He then left us to… Read Full Review

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★★★★★

“Excellent Service, Great Cars, Would Recommend.”

Written on: 13/02/2015 by AK19 (1 review written)

I had been looking for an Audi S5 for a while and noticed that phantom had a couple on auto trader, so I thought i'd pop down to their showroom to have a look. I could've spent all day there with the selection they had, some great cars! I found the S5's and the particular one I liked, I was given the keys and left to have a look around and have a listen to the V8 engine! A week later I rung up, asked for a test drive and turned up a couple of hours later and was left to go and do a few laps of… Read Full Review

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★★★★★

“Excellent company would recommend ”

Written on: 01/02/2015 by Hellibob (1 review written)

Bought a car 4 months ago from Phantom with no regrets what so ever, they gave me 4 star treatment when purchasing allowing me to test drive freely. I've visited since on several occasions with working in the area and even asked a question what service can they offer with the car now out of warranty, their response was excellent. I highly recommended this company, they have quality cars and staff of which were all knowledgeable and helpful. Big thanks to all the team, love the TT… Read Full Review

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