written by on 29/08/2012
my Husband took out 61 plate touran for a service when er arrived we was told there was a recall regarding the turbo on our touran nothing was mentioned in the phone call also we was told it would take about 1hr on arrival we was told to collect the car in the afternoon and when questioned regarding the phone call saying it would take 1hr the gentleman said we already have other bookings and was not even offered a courtesy car staff very unhelpful after 3 half hrs later we went to collect our car the gentleman asked us have you seen your car we replyed yes it was supposed to have been wahed and valeted inside all they had done is washed the outside not even cleaned the wheels prpoerly and a airfreshner put in the car we will not be buying a volkswagen again from the very unhelpful staff.
As rated by our community of reviewers