false promises

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Stevehoops's review of Lookers Online - www.lookers.co.uk

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“false promises”

Written on: 24/08/2013 by Stevehoops (1 review written)

Picked a used car up from Lookers last week charged £15 for fuel and £90 admin charge, also informed that they had to put a 12 months warranty on the car
even though the car still had 9 months man warranty on. Salesman informed my wife and I that the 12 months warranty would start from the end of the man one.
Picked the car up last Wed no fuel had been put in still on the same mark as when we test drove the car.
Stone chips had not been done on the bonnet and only given 3 months warranty to ad onto man warranty.
Sales manager was aware of the added on 12 months and sales person has not contacted us back.
Also all the wheel bolt covers are missing
Another sale person handed the car over and we did not sign the warranty as it is incorrect

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Lookersgroup's Response to Stevehoops's Review

Written on: 27/08/2013

Hi

Please could you send us your contact details as well as confirming which dealer you went too, so we can liaise with you directly. Please do go to our Lookers PLC website complete the contact us form which will be sent directly to our Head Office.

We can then look into this and confirm with the dealer in question what this covers.

Thank you in advance
Lookers Group

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