Poor service & inaccurate information

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Gravelwood www.gravelwood.co.uk
★★★☆☆
3.3
From 9 reviews
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Goldflute's review of Gravelwood www.gravelwood.co.uk

“Poor service and inaccurate information”

★★☆☆☆

written by Goldflute on 21/01/2013

I purchased my car from Gravelwood via Internet & Phone. They offered to deliver car to me on payment of £500 deposit as they had another car to pick up nearby. I was promised 1) Car would be serviced according to manufacturers schedule (which wass fixed mileage baed) 2) Tyres had 4mm tread left 3) Guarantee would be included.

On arrival there was no record of service having been carried out and a phone call to the office I was told that it had been done, but the book not stamped. I pointed out that car dash still said service wass due. Proprietor said he needed time to "think" about it & coame back to me admitting that service had not been done. I then had to persuade him that the car wass on Condition Based Servicing and had to go to dealer to find out what was required. Eventually he agreed to to let delivery driver take it, and £260 wass quoted by main dealer. After some discussion £150 was agreed as price for independant garage to service.

Warranty document was promised to be put in the post immediately, but took 10 days & 3 phone calls before it arrive, and only covers 2 star (ie not very much) level.

Tyres were not 4mm as promised. Fronts have had to be repleced immediately, rears got about 1000 miles left.

  • Customer service

  • Value For Money

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