Chrome Motors Reviews - www.chromemotors.co.uk

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★★★★☆
4.4 / 5
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★★★★★

“Excellent service provided!!”

Written on: 01/11/2015 by louiselennon (1 review written)

YE07 XOL. I recently bought a car from Chrome Motors. The service provided was absolutely excellent, the attitude and communication from staff was second to none. I'm absolutely over the moon with my purchase and would recommend Chrome Motors to anyone. They looked after me and helped me found the right car for me. I will definitely return to buy another car. Kind regards "One very happy customer :) '… Read Full Review

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Dannychrome's Response to louiselennon's Review

Written on: 10/11/2015

Hi,

thanks for your positive review.

Chrome look forward to seeing you in the future when you require another vehicle.

Happy motoring

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★★★★☆

“new car”

Written on: 19/10/2015 by sapsfords (1 review written)

LG60 DXF - The staff were helpful and friendly and I was pleased to find just the car I was looking for at a fair price… Read Full Review

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Dannychrome's Response to sapsfords's Review

Written on: 23/10/2015

Thank you for your review.

Chrome Motors always price their cars at a competitive price which we know is also a fair price based on current market value and condition.
Chrome look forward to seeing you again in the future.

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★★★★★

“Excellent professional service”

Written on: 16/10/2015 by Tiffany243 (1 review written)

Purchased a 3series BMW from chrome today,couldn't find a single fault with chrome from start to finish.excellent customer service and a very professional outfit.would thoroughly recommend chrome to anybody.keep up the great work chrome!… Read Full Review

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Dannychrome's Comment

Written on: 23/10/2015

As MD of Chrome its great to see that our team have provided you with a faultless professional service.

The fact that you would recommend our dealership to anybody speaks volumes and yes team Chrome will keep up the great work.

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★★★★★

“Very helpful!”

Written on: 15/10/2015 by DeniseRiddell (1 review written)

With two of my children learning to drive, I decided to change my car to one that was more practical. I received good advice, no hard sell and was able to take the car out for a good test drive before making my decision. The transaction was easy and enjoyable, I even received a lovely bouquet of flowers, when they realised it was my birthday. Thank you again!… Read Full Review

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Dannychrome's Response to DeniseRiddell's Review

Written on: 23/10/2015

Hello,

thank you for your kind review.

At Chrome we always listen to the needs of the customer so that the vehicles we show them fit their criteria and their lifestyle.

During the sales process the chrome team picked up on the fact that it was your birthday on the day you collected your car so it was only right to present you with the bouquet.

We hope you had a great birthday and are enjoying your new car.

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★★★★★

“What a great service!”

Written on: 13/10/2015 by Bredapow (1 review written)

Lovely fellas, great service, couldn't fault any part of the buying experience. Lovely cuppa tea with friendly staff. Special mention to the guys I dealt with . Thank you… Read Full Review

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Dannychrome's Response to Bredapow's Review

Written on: 23/10/2015

Hello Bredapow,

thanks for buying your vehicle at Chrome Motors.

Team Chrome pride themselves on their friendly service to ensure that the car buying experience is as pleasureable as possible including the tea.

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★★★★☆

“Car”

Written on: 10/10/2015 by Jctbmw (2 reviews written)

Very helpful and no hassle left you alone until help was needed with buying a car no pressure… Read Full Review

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Dannychrome's Response to Jctbmw's Review

Written on: 23/10/2015

Thank you for taking the time out to place this review.

Our no pressure sales approach ensures a relaxed atmosphere for the customer throughout the process of buying a car.

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★★★★☆

“Car”

Written on: 10/10/2015 by Jctbmw (2 reviews written)

Very helpful and no hassle left you alone until help was needed with buying a car no pressure… Read Full Review

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Dannychrome's Response to Jctbmw's Review

Written on: 23/10/2015

Thankyou for your kind comments

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★★★★★

“CX61MPE Mercedes sport estate”

Written on: 26/09/2015 by Neilm50 (1 review written)

First time I've dealt with chrome motors and I wouldn't hesitate to go back. Very relaxed approach with no pressure sales and the chance to test drive the vehicle on your own. Chose the car we wanted which was in superb condition and discussed the deal. Picked up the car a few days later , which as promised was in the showroom ready for a final inspection. Thanks to the guys I dealt with for a quality service… Read Full Review

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Dannychrome's Response to Neilm50's Review

Written on: 01/10/2015

Hi Neilm50,

thanks for your generous review and its great to hear that you wouldn't hesitate to return if you required another vehicle.

The Chrome team look forward to seeing you in the future

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★★★★★

“fantastic used car dealership. super impressed!”

Written on: 20/09/2015 by a4pete123 (1 review written)

came to chrome motors looking at an audi a4 and after a very warm welcome and relaxed process me and my wife decided to go for it and buy the car, the staff were very helpful and all worked together to ensure we got a great buying experience, and thats what we got. from arranging the finance to explaining how the warranty works the whole thing was fantastic, could not be happier with our new car… Read Full Review

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Dannychrome's Response to a4pete123's Review

Written on: 23/09/2015

Chrome Motors is a family business and all the team work together to make the customer experience as pleasureable as possible. Our staff do not operate on an individual commission basis so the approach to the customer is very relaxed, working as one for the customer.
Your review is very much appreciated and evidences that we at Chrome are working in the right direction.

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Dannychrome's Response to a4pete123's Review

Written on: 01/10/2015

Hello a4pete123,

its great to hear that you are happy with your car and also the service you were given by the Chrome Team.
Chrome Motors is a family business and the staff work as one in order to make the process of buying a car a pleasurable one.
Your kind words are most welcome.

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★★★★★

“Great little car”

Written on: 19/09/2015

Quick, professional purchase. Purchased the car on a Saturday and picked it up with all the little niggles sorted and washed and valeted on the Wednesday. Great service!… Read Full Review

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Dannychrome's Comment

Written on: 23/09/2015

At Chrome we understand that the customer wants their vehicle as soon as possible so when there is the odd minor niggle we endeavour to sort them as expeditiously as possible and to present the vehicle in the best light.
Its great to see that this approach is appreciated.

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Dannychrome's Comment

Written on: 01/10/2015

At Chrome Motors although the vehicles are used we always endeavour to present them in the best possible light to the customer, both internally and externally.

To describe the Chrome experience as "Great" is high praise indeed and we at Chrome thank you for that.

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★★★★★

“BUYING A CAR”

Written on: 19/09/2015 by mac842 (1 review written)

GY10 yka my wife found the car she wanted on line it was at chrome motors Macclesfield. she contacted them and made arangements to see the car.We live in bradford so she had to travel by train. chrome motors picked her up at the station in the car she wanted had a test drive to the garage, and within a couple she was driving home. she keeps going on about the great way she was treated and thay could not do enough for her and mad the buying the car so easy. she would recommend them to anyone… Read Full Review

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Mac842's Response to mac842's Review

Written on: 19/09/2015

In Macclesfield Cheshire

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Dannychrome's Response to mac842's Review

Written on: 01/10/2015

Hi mac842,

as MD it is always great to hear that the Chrome team are delivering a quality service to the customer and that you would recommend our business to anyone.

We always strive to improve and develop our service and your kind words will motivate our team even further.

Thanks again for your custom and happy motoring in your new Chrome car.

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★★★★☆

“Pleased that we visited this dealer”

Written on: 15/09/2015 by Cash452 (1 review written)

Whole process from beginning to end was good. Salesman was very helpful, so too were other staff. Enjoyed the experience which can not be said for some of my other car purchases elsewhere. What they said would be done was done prior to collection of car. Car was well turned out. Also all paperwork from previous owner was handed over providing a useful record of the cars life and annual mileage. would have no hesitation in recommending this dealer to others… Read Full Review

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Dannychrome's Comment

Written on: 01/10/2015

Hi Cash 452,

its good to hear that Chrome have provided a better service than others you have received elsewhere.

Our open and honest approach ensures the customer has all relevant information to assist with their purchase.

Thanks for recommending Chrome to others.

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★★☆☆☆

“honest review - spent over £7000 on car”

Written on: 10/09/2015 by Paola158 (1 review written)

I have recently purchased a car from this garage and after reading some of the reviews on here I was hoping i was one of the fortunate ones. when i came up to see the car it was not clean, both inside and out, so gave a look of not being looked afer and not a great first impression. There were scratches on the paintwork and scuffs and scratches inside the car as well. The seals on the inside of the car doors were also hanging off, the cigarette lighter was also missing and not replaced and… Read Full Review

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Dannychrome's Comment

Written on: 10/09/2015

We welcome this review as we do all feedback. Unfortunately in our opinion this review contains inconsistencies, and we are talking to the review centre regarding this matter.


Chrome Motors



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Fantazia's Comment

Written on: 10/09/2015

I would like to know what inconsistencies you are referring to? This is an honest review with regards the purchasing of my vehicle.

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Trajara's Comment

Written on: 11/09/2015

I'm quite sure that this review like other reviews that don't offer a "glowing" review of Chrome motors will shortly be removed.

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Dannychrome's Comment

Written on: 19/09/2015

I as MD of Chrome note the above comments and wish to clarify the initial review.

Chrome Motors sell a used product so the occasional scuff or scratch is almost inevitable.
The reviewer himself paid for a full independent AA inspection of the vehicle.
This involved a detailed assessment of the car and all the associated documents including the service history.
Having had the independent inspection the reviewer went ahead and purchased the vehicle from Chrome.
The reviewer highlights an electrical fault intimating that Chrome Motors must have known about it.
Chrome had no such knowledge and with respect any queries/concerns regarding the vehicles condition should be directed at the AA inspection surely.
In relation to the fault that developed after the purchase Chrome Motors provide a free of charge complimentary warranty.
This actually covered the faulty item and in fact one of the Chrome team personally supported and guided the reviewer through the process to assist.
None of this was mentioned by the reviewer.
I have only responded to this as I believe any person reading the review may form an opinion that is not based on the full facts which I have now provided and have documentary proof to support this account.

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Fantazia's Comment

Written on: 19/09/2015

This is very true, but whenever I have purchased a car previously, regardless of age and price it has always been spotlessly clean with not a sign of any scratches, scuffs or blatant marks, when seeing the car for the first time or on collection, and to spend this much, I would definitely expect better.

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★★★★★

“Thank you”

Written on: 01/09/2015 by CarmenCole (1 review written)

In all honesty I don't have anything negative to say, I was assisted by Dennis who was very helpful, professional and friendly. There was a really good selection of cars, all fairly priced and in good condition. The whole process from start to finish was a breeze. There was a little bit of work that needed doing on the car which was done prior to purchase, it was all done very promptly and all paperwork was included. Very happy that I went to this garage!… Read Full Review

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Dannychrome's Response to CarmenCole's Review

Written on: 03/09/2015

Hello CarmenCole,

its great to see that our open friendly approach when selling cars is being recognised and praised.

We pride ourselves in our stock and endeavour to present the vehicles in their best light.

Our team explains everything regarding the purchase procedure in detail so that the customer understands exactly what is going on and leaves with a comprehensive document package covering every aspect of the sale.

Look forward to seeing you again in the future.

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★★★★★

“Great service and great car. the person I dealt with ...”

Written on: 31/08/2015 by TWHOMalley (2 reviews written)

Great service and great car. the person I dealt with was amazing. Very helpful and very professional… Read Full Review

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Dannychrome's Response to TWHOMalley's Review

Written on: 05/09/2015

Thanks for your generous review, it encapsulates all that our Chrome staff strive for.

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★★★★☆

“Fab team - no hassle sales ”

Written on: 25/08/2015 by r-thy56 (1 review written)

I would just like to thank the team for the most pleasurable car buying experience i have had. Loving the Volvo v50. And looking forward to getting beast to fill the boot. Thanks again, it was a pleasure… Read Full Review

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Dannychrome's Response to r-thy56's Review

Written on: 03/09/2015

Thanks r-thy56 for your review of the service you received from Chrome.

To say that team Chrome provided you with the most pleasurable car buying experience you have had is high praise indeed and I am sure this will motivate the members of our team to continue with their high quality service and to develop it even further.

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★☆☆☆☆

“Awful experience”

Written on: 20/08/2015 by simba85 (1 review written)

I wish I could give no stars! We purchased an Audi A6 from Chrome last April (2014) due to an expanding family and we were looking for a safe and reliable family car. I am only now writing the review due to court action we took against Chrome. We paid just over £10,000 (all of our savings) for the 2007 model with reasonable milage (approx 55,000 miles).when we took the car for a test drive the automatic stalled, juddered on acceleration and was smokey, we spoke to the sales team about… Read Full Review

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Dannychrome's Response to simba85's Review

Written on: 25/08/2015

Hello Simba85,

I, as Managing Director of Chrome Motors have carefully read and considered the contents of your review.
I must inform you that Chrome Motors will be immediately seeking legal advice regarding your comments as well as liaising with the Review Centre itself.
I wish to respond to each element of your review to clarify the situation from the aspect of Chrome Motors.
You state that you took your purchased vehicle specifically to a local Audi garage who's service you describe as amazing.
I wish to point out that this was the garage nominated by yourself and Chrome consented in order that a true independent investigation could take place without any allegations of bias by yourself.
Your nominated garage declared that they had solved the problem, which is documented and Chrome Motors paid for this work in full without question.
Despite your nominated garage stating the car had been repaired the fault occurred again. Again you gave them the vehicle. A full diagnostic was completed and another part fitted which again Chrome paid for in full. You had some additional work done at the same time which you yourself paid for.
At some stage your nominated garage identified that the diesel particulate filter had been removed and you accepted that this had probably taken place before Chromes acquisition of the vehicle.
You stated that you initiated court proceedings against Chrome and took it upon yourself to trade the car in for another vehicle.
Chrome had several liaisons with you regarding resolving this matter to the satisfaction of both parties. You accepted that the issue regarding the removed filter could not be proven to be the fault of Chrome nor could it be proven when and where this removal actually took place.
Chrome were happy to contest this at court but after further documented liaisons with yourself an amicable solution was agreed that a payment of £2000 would be made to yourself in the interest of maintaining good customer relations and obtaining closure. This payment was made within two hours of the agreement.
You comment that the procedure took longer than you would have wished but this can happen.
The fact that the garage you specifically nominated and praised took several attempts to solve the mechanical issues no doubt exacerbated the timescale.
Despite your comments regarding Chromes professionalism we do take all issues seriously and endeavour to resolve them promptly to the satisfaction of all parties.
In reality Chrome are selling used vehicles and on occasion faults can occur but they are minimal and Chrome even provide a Bronze plus warranty free of charge to provide some peace of mind when purchasing vehicles.
Chrome does question the motivation behind this review after approx one year as we honestly believed we had resolved the issues to the satisfaction of both parties and are shocked to receive such a review.
Chrome will be taking legal advice on the contents of your review

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Simba85's reply to Dannychrome's Comment

Written on: 25/08/2015

I knew this response would come. my experience of you was one of rudeness and aggression.

Our several attempts to resolve the matter were ignored for months until we forced your hand and took out legal action which was only responded to the day before the court case I feel this is very telling.

This is a review centre and I have written an honest review of the car and service I received from chrome motors which was awful and I am surprised that this review is a surprise to you.

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★★★★★

“Ma11 don't Renault wind”

Written on: 17/08/2015 by Jordan4t (1 review written)

Well what a blast of fresh air from a garage no pressure from salesmen just happened to be passing and saw the car outside the front of showroom so had to stop for a look given keys for test drive and off I went on my own top down well I fell in love with it. On return Dennis was fab he helped sort out a deal for me no pressure which I am very happy with then things went wrong with fiancé and I could see my little car slipping away but chrome sorted everything out and two days later I picked… Read Full Review

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Dannychrome's Response to Jordan4t's Review

Written on: 03/09/2015

Hi,

its great to hear that you are so happy and excited with your purchase.

There is no individual commission basis at Chrome and so everyone works as part of the team to ensure customer satisfaction.
As you identified one of the team dealt with you initially and then when your prearranged finance fell through another team member then stepped in and promptly arranged a suitable finance package to enable you to drive away your dream car.
Hope to see you again in the future and thanks for your custom.

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★★★★★

“MJ05 BHV Renault Modus”

Written on: 15/08/2015 by Deanbro (1 review written)

very helpful staff, large selection of motors for sale all clean and well valeted.Tea or Coffee offered whilst waiting...excellent… Read Full Review

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Dannychrome's Response to Deanbro's Review

Written on: 03/09/2015

Hi Deanbro,

thanks for your positive comments regarding the service provided by the Chrome team.
Its good to hear we are doing things right by the customer and hope to see you again in the future, coffee and tea will be ready.

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★★★★★

“Customer satisfaction.”

Written on: 07/08/2015 by 423Kirkland (1 review written)

I faced the prospect of buying a car with dread. Not for me the misery of prowling round car lots and being 'advised' - not to say harassed - by salespeople. It was sheer good fortune that I contacted Chrome Motors of Macclesfield. Not only did they understand the criteria required, they actually brought the car to the door for me to have a look at. The deal was done within hours, thanks to the care and efficiently of the Chrome Motors team. But the excellent service didn't end there. Chrome… Read Full Review

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Dannychrome's Comment

Written on: 03/09/2015

Hello 423Kirkland,

thanks for your kind words regarding the service you received from the Chrome team.

On occassion we at Chrome realise that it's not always practical for a customer to physically visit our premises so when logistically possible we take vehicles to the customers home for a viewing and test drive.
Its great that this allowed you to purchase your vehicle without as you put it "harassment" and that our follow on call to ensure everything was to your satisfaction instilled you with confidence.

Look forward to seeing you in the future.

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