Chrome Motors Reviews - www.chromemotors.co.uk

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★★★★☆
4.2 / 5
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★★★★★

“Best car buying experience”

Written on: 01/02/2014 by imran893 (1 review written)

I bought a LEXUS for my Dad yesterday. Traveled from London so I thought it would be a good idea to send an email inquiry the night before explaining how my Dad really liked the car and how me and my sister were planning to come to purchase it as a surprise gift for my Dad. Woke up in the morning to a voice mail message from the MD at chrome, lovely man, who explained how he liked the plan and happily reserved the vehicle for us. Knowing my luck, we got stuck in traffic / diversions etc which… Read Full Review

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Dannychrome's Response to imran893's Review

Written on: 05/02/2014

Thanks Imran for the kind word's, glad Dad likes it!!

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★★★★★

“Great service and friendly, helpful staff.”

Written on: 23/01/2014 by wessel13 (1 review written)

Great quality cars from straight talking helpful staff. They went out their way to help and accommodate me where the could. Hope to do business with them again. … Read Full Review

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Dannychrome's Response to wessel13's Review

Written on: 24/01/2014

Thank you much appreciated, Danny Towns
Chrome Motors

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★★★★★

“Mazda 6 purchase”

Written on: 19/01/2014 by Rachel3108 (1 review written)

What an amazing car in fantastic condition for a very reasonable price. Staff are polite, friendly and extremely helpful and very quickly and efficiently dealt with any queries raised. They even went above and beyond to arrange delivery of the car for me at a very reasonable price. Couldn't ask for more. I would highly recommend this business if you are looking for a nice vehicle at a reasonable price with friendly and efficient staff to help you through the process… Read Full Review

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★★★★★

“Definitely recommend!”

Written on: 10/01/2014 by amber0403 (1 review written)

I bought my 1 series BMW from them approx 2 months ago and said I would leave a review so here goes..... Both me and my boyfriend will definitely recommend chrome motors as dealing with them has been very easy and having had a bad experience buying my first car they are a refreshing change! They made us feel relaxed and welcome. I met Roberto and his manager and after some pushing we got a really good deal on finance, we signed everything the same day and drove our new car away, They are a… Read Full Review

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Dannychrome's Response to amber0403's Review

Written on: 10/01/2014

Thank you for the feedback, I will ensure the team hear your comments. Enjoy the car and thanks for remembering that a review helps. Danny Towns Managing Director

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★★★★★

“A straight forward process - again.”

Written on: 21/11/2013 by Rob86 (1 review written)

New BMW 5series, my third BMW and 2nd from Chrome.. The team at Chrome are working hard to be a clean face of the often 'murky world of used cars'. This business has a good selection, offer fair clear advice, present all they can and leave it to you to decide, not forced or pressurised. Keep it up and ignore the occasional critics… Read Full Review

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★★★★★

“Very helpful company!”

Written on: 16/11/2013 by Immys (1 review written)

I found out about Chrome motors through searching for a car on the web, once contacting them i found them extremely helpful. The staff were all really lovely and helpful. i would most definitely being using them again, and recommending them to my friends and family… Read Full Review

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Dannychrome's Response to Immys's Review

Written on: 19/11/2013

thank you for this review, the team appreciate it,

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★☆☆☆☆

“Nissan x Trail Purchase”

Written on: 11/11/2013 by Oatie1 (1 review written)

I recently purchased a high mileage Nissan X Trail from Crome Motors in Maccasfield . I saw the car advertised on both Autotrader and Crome website and although I would not really buy a high mileage car I saw the car had only 2 owners and full service history so after inspecting the car and chatting to the owner of Chrome about the cars history I decided to purchase it . collection I was told all the history , past MOTs. etc were all in the file I was provided with When I got home and looked… Read Full Review

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Dannychrome's Response to Oatie1's Review

Written on: 14/11/2013

As this is an ongoing matter to source the service book, we would suggest this is a premature response.

We will continue to try to obtain the service books from the previous keeper.

As for Trajara : Our legal representative will now deal with your continual posting and allegations.

Regarding Trajara's car, Trajara purchased an 11 year old car, and yes had some issues but as trading standards confirm,

We are not liable for fair wear and tear, and if a customer gets ample opportunity to inspect the vehicle prior to purchase, assuring themselves of what they are buying, then Chrome have worked fairly.

Our clients have ample opportunity to accept or omit service history offered.

We will continue to source Oatie 1 Service record.

Finally I would like to add that Chrome are prepared to buy back Oatie 1 car if he is so dissapointed.

I will write today to inform him of this. We aim to do a good job and not everyone can be pleased, we have a decent relationship wit trading standards and so we will too pop an email over to explain this is not a closed case.

Finally, Oatie 1 is emailing, I am happy to confirm his mails fall into junk files, NOT ALWAYS visable, so I am today reviewing the trail and will ensure he gets an email back and alternative email address offered to him.

Chrome confirm he has sent mails however not recieved in normal format.

Finally Chrome have today recorded the 700th sale of the calender year......Thankfully issues fall few and far between. But we do not ignore them.


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Oatie1's reply to Dannychrome's Comment

Written on: 14/11/2013

I have just read with great interest the comments left by Chrome motors following the review I left yesterday but still find it amazing that
1 The e mails sent to Chrome by me have gone into junk as they were sent using the Sales e mail address on there own website
2 That the only time Chrome can comment is via this site Why not contact me direct
3 If the car is sold with a full history why is it taking almost 3 months to find out where it is
4 if Chrome customer relations is so good why has nobody contacted us to update us when the owner promised to get back to us within 24 hours ( 3 weeks ago )
Sadly I do feel that had I had not made those comments I would have still been waiting for contact by Chrome

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Cc99's Response to Oatie1's Review

Written on: 18/12/2013

I completely agree with you. They are interested in sales only and not after sales. Poor experience in my opinion.

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Oatie1's reply to Cc99's Comment

Written on: 20/12/2013

Thanks for the response
I am still having no positive response from Chrome and I will update our original comments during the Xmas break

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Neil5133's reply to Oatie1's Comment

Written on: 16/04/2014

Doesn't look like I'm the only 1 then they couldn't care less now the sale is over and my warranty isn't worth the paper it's written off after they told me it had a full service

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Oatie1's reply to Neil5133's Comment

Written on: 17/04/2014

There does seem to be a pattern emerging of poor after service lets hope others read this before buying and being as disappointed as some

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★★★★★

“Great service, great car, happy customer!”

Written on: 23/10/2013

I recently purchased my Peugeot 207cc from Chrome motors and could not have been happier with the service or the car. Being a female buyer I was a little nervous about buying a car on my own but was soon made to feel at ease. The salesman was very friendly, answering all my questions clearly. They gave me a great px price and even delivered my car the next day. I live in Sheffield so it's quite a journey. All in all a smooth, pleasant, experience and wouldn't hesitate to recommend to others… Read Full Review

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★★★★★

“ top marks chrome ”

Written on: 19/10/2013 by RaymondBamford (1 review written)

This is a brief note to record what a lovely warm welcome, care, and attention was given to us over three days from visiting,discussing and buying our new car. we felt we were given the feeling that it wasn't enough just help us but they cared about us to spend our savings wisely from the off. They chatted away to put us at ease. I mentioned three small items all three resolved before our arrival the next day. This is the most we have spent on a car and so our decision to make sure it… Read Full Review

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★★★★☆

“Happy with my VW Bora”

Written on: 18/10/2013 by arawlinson (1 review written)

Nice car, good value and excellent treatment. Only advice to offer would be to try to get driveaway insurance to extend beyond 8 years old, I had to wait to get mine set up. Cheers to Vinny, he's a decent bloke but do yourself a favour - change that awful tie!! A happy driver… Read Full Review

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Dannychrome's Response to arawlinson's Review

Written on: 19/10/2013

Thanks for feedback Mr Rawilnson, point taken on the driveaway insurance, so we will ammed our we page to ensure all clients know it's upto 8 years, unfortunately Aviva set the terms, and it is out of our hands. It's an excellent product and we can see why all would like to take advantage, I guess a cut off point was trialled. Enjoy the new car, and thanks for the review.

Regarding the tie, believe me that was one of his better ones!!

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★★★★★

“Decent experience”

Written on: 18/10/2013 by Tom124 (1 review written)

After reading a previous review on this site regarding Chrome Motors I must admit I was slightly dubious about purchasing a vehicle from them, however as it turns out this was a very professional and friendly experience. After travelling by train from London I was pleasantly surprised to hear that the salesman was going to send someone to the station to pick me up save me getting a taxi. When I arrived at the dealership I was offered a coffee and a sandwich as a catering van had just pulled up… Read Full Review

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Dannychrome's Response to Tom124's Review

Written on: 19/10/2013

Glad to hear you are happy with this one, thanks for buying the car and placing a review, this is helping us to redress the balance.

We will pick all clients up if you need support once in Macclesfield.

Also noted that you purchased a warranty, always a good option if you live a distance away, as it makes it easier if things as they can, go wrong on a used item.

Hopefully it wont need using.

Regarding the Catering Van, we at Chrome find it an esential part of the day!! Glad you did too. Oatcakes are the best with Cheese!

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★★★★★

“Wht I Have Had to Review”

Written on: 18/10/2013 by Heritage-man (1 review written)

Having bought a very nice Mercedes ML280 on Thursday, I had to write a review, 2 reasons 1) I was asked how the experience was & asked to sign feedback as a gesture & review 2) THEY DESERVE IT Chrome is a well presented significant size garage. It is familey owned and all the staff are polite, helpful, and basically show used cars & explain they are used, no hiding behind it. They offer a warranty, they explained why, because margin is tight, & I agreed the car was £1200 lower in price… Read Full Review

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Dannychrome's Response to Heritage-man's Review

Written on: 19/10/2013

Chrome appreciate this support, we are always happy to defend our position, we also agree not always is everyone happy with an outcome.

It is true we are putting additional focus into feedback and we are listening to customers.

Young team at Chrome and so a full learning curve as always.

We will continue a purge on the feedback and we are working hard to ensure we respond to issue's formally and with guidance if required.

We also believe that honest conversation and upfront explanation of pit falls is also ensuring all of us know where we stand. Both customer and client.

Thanks for feedback

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★★★★★

“Highly Reputable Car Dealership ”

Written on: 18/10/2013 by Rjsettle (1 review written)

I would highly recommend chrome motors. I bought my seat ibiza 2005 from there and the staff were very helpful ,genuine, not pushy and extremely professional from beginning to end. They answered all my questions with no hesitations. I was made to feel comfortable and relaxed during the sale process. I feel they are a highly reputable company with 1st class customer service. Everyone takes a risk when buying a used car whether it be from a dealer or a purchase from a personal sale but I… Read Full Review

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Dannychrome's Response to Rjsettle's Review

Written on: 18/10/2013

Thanks for your kind words, I was also happy to hear that our Sales Manager was able to help you today with your issue on the glow plugs, happy it was all sorted.

We are too very happy that you are a local customer.

We are asking all of our clients from this week to leave feedback after the previous review, so hopefully we can get the balance accurate, as we have many happy customers and of course the odd frustrated one.

Afterall we sell a used product and expectation varies - so often it's not so easy to get those who are happy to share the news.

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Dannychrome's Response to Rjsettle's Review

Written on: 19/10/2013

Thanks for feedback - much appreciated

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★★★★★

“ONE HAPPY CAMPER!”

Written on: 14/09/2013 by elizabethreader (1 review written)

I bought my Mercedes Benz from Chrome Motors in July, I thought I would leave it till now to comment to wait and see if and when any after care was needed. The buying of it was hassle free, the friendly man that sold us the car was lovely, he let us take the car out unassisted which made it easy for us to give it a ragging down the silk road, (just kidding). I loved the car as the sun was shinning and it is a cabriolet so had to have it!!. the car came out of the showroom in beautiful condition… Read Full Review

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★★★★★

“Bought Used Car for daughter to use”

Written on: 12/08/2013 by rudyard (1 review written)

We purchased a car from the Macclesfield office of Chrome Motors for our daughter to use and we found the staff most helpful in every aspect especially the person we dealt with, he was very pleasant but not pushy answered all our questions and went out of his way to accommodate us, the warranty was explained fully and we purchased the 6 month option. The car was presented in an immaculate condition and sent for and MOT and came back with no issues which was most reassuring. We can honestly say… Read Full Review

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★★★★★

“Car purchase”

Written on: 06/08/2013 by Davidronaldprice (1 review written)

Visited Crome Motors 31/7/13 to look at a new/second hand car, the staff were extremely helpful and pleasant. Nothing was to much trouble for them, I felt really welcome and not pressured in any way.they let me have a good look at the car and when I was ready, they gave me there full attention and when't thought all the paper work which was explained in full. This is a family run business and I will recommend them to anyone wishing to purchase a car. Crome Motors is one of the friendliest car… Read Full Review

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★★★★★

“Another very happy customer”

Written on: 05/08/2013 by keithparrott (1 review written)

I had been looking for a 1st car for my daughter who had just passed her driving test and I phoned up to discuss a fiesta that we had seen on their website. I spoke to the advisor who was very open and honest about the car suggesting that ideally we should visit them to look at the car as the gearbox did need some attention and that the car was being sold at a price to take the repair needed into account. We then went to the garage to see him and during that meeting we agreed with his view and… Read Full Review

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★★★★★

“Definitely recommend this dealership”

Written on: 24/07/2013 by j_marsh (1 review written)

My wife and I were in the market for a second vehicle, we searched autotrader and other sites for a Mini Cooper and found one at a main dealer and one at chrome motors, both of a similar spec. We went to the main dealer first but wasn't treated as we felt we should be and therefore didn't buy. On visiting chrome we found the staff very experienced and courteous, the unaccompanied test drive was a real bonus so we could speak freely between ourselves while out driving! We felt very welcome and… Read Full Review

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★☆☆☆☆

“Disappointed and Angry!!!!!!!!”

Written on: 22/07/2013

Bought a Vehicle from them in May we took it for test drive it performed ok but didn't get up to 4th gear due to traffic, paid the money got less than 5 miles from the Showroom and the vehicle broke down lost all power when I put my foot on the brake they came out to us jump started it then there was a loud rattling noise from underneath sounded like the gearbox to me and I was told not a problem they would get it repaired only now no one knows what is wrong with it, This vehicle was supposed… Read Full Review

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Dannychrome's Comment

Written on: 24/07/2013

Danny Towns Managing Director

Doesn't read well !! I have personally spoken to [name removed] today and had a very lengthy discussion regarding this matter. The resolve was an immediate refund. It appears we have not updated the customer at the relevant points and understandably the customer has seen fit to post. It is true we have not been able to repair this car, not without trying at significant effort, but time has meant we have run out of options. To be fair money back was requested on the 16th July via email.

It landed in an email junk file and to make it worse, it was my email file and error.

This matter has now been corrected.

[Name removed] is perfectly entitled to refund hence an immediate offer made.

Happy to say this is now concluded and a communication lesson learnt and to [name removed] - Many thanks for patience and we are very very sorry.

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Taffy27's Comment

Written on: 25/07/2013

I would like to thank Mr Towns for contacting me, he was very polite and amicable and did give me a total refund and I'm sorry that I had to go this far for you to contact me but I have now drawn a line under the whole incident.

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★★★★☆

“Honest review of Chrome Motors Macclesfield”

Written on: 20/07/2013

Around a month ago I purchased a C class mercedes from Chrome. We test drove on Sunday Picked it up on Tuesday, I had it serviced on Friday, and wheel alignment checked on Saturday, with the front wheels needing adjustment. So quite a quick turn around, the vehicle is 04 plate so 9 years old but low mileage all the checks done and a full service have shown this is a good car in good condition and should do well. So I feel that the guys at Chrome we honest in there dealings with me and have sold… Read Full Review

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