Chrome Motors Reviews - www.chromemotors.co.uk

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★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“HY59 VXA”

Written on: 24/01/2015 by Chrztina (1 review written)

The man I dealt with was very helpful and made the transaction quick and easy with no pressure to buy. The team were very fair on the trade in price and we will look to see what you have in the future when we come to buy our next car… Read Full Review

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★★★★☆

“value for money.”

Written on: 23/01/2015 by hongkong68 (1 review written)

Buying the car was done without any fuss or pressure. Staff were pleasant and helpful. We would definitely recommend Chrome. The car was a great price too!!!… Read Full Review

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★★★★★

“YC10XDU - Fantastic car from a Great Company”

Written on: 22/01/2015 by JASTIOM (1 review written)

Spotted the Car on Auto Trader and gave them a call. He  answered the phone and I have to say that I was very impressed with his knowledge of the Vehicle. With living on a little Island in the middle of the Irish sea, I was reliant on my Son-in-Law viewing the vehicle. He told me that the car was excellent in every detail. Obviously I had a Trade in Vehicle and they quoted a figure from a photo and Log Book, which was in excess of those quoted on this quaint Island. The deal was done and a… Read Full Review

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★★★★☆

“E Type Jaguar”

Written on: 29/12/2014

AB08 DMV Thanks to the chrome motor's and especilly the person we dealt with for the trmendous service I received when purchasing my new Jaguar. I was made very welcome with a very laid back approach, no pushy sailsman chasing me around the forecourt. I am over the moon with my new car and again would like to thank the sales team for this experience… Read Full Review

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★★★★☆

“Excellent experience”

Written on: 28/12/2014 by Stef3_1 (1 review written)

MV60 WYM. An excellent car at a reasonable price with brilliant service. From a very friendly phone manner, a relaxed atmosphere this was a very pleasurable experience buying my car from Chrome Motors. All of the staff were very friendly and on returning to collect my car they had remembered me and my family giving the personal touch. The sales staff were not pushy they were willing to help but let you go to them which was very nice… Read Full Review

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★★★★★

“Very Good Experience! ”

Written on: 09/12/2014 by JacobWilde (1 review written)

EJ09 RXU I was in the market for a BMW and found this one on Auto trader. I was greeted b Spencer who was very friendly and not pushy at all. I put a deposit on the car and picked it up two days later. When I arrived the process was very smooth, I was fully explained what I had to do in regards to part-exing my car and then was given the keys and on my way. There are a few things that could be improved. A little heater pointed towards towards the customer might be a good idea because… Read Full Review

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★★★★★

“Made my first car purchase simple and enjoyable”

Written on: 09/12/2014 by jenniewrennie (1 review written)

I went to this garage to buy a Fiat 500 I had seen there. The main salesman I dealt with was friendly, knowledgeable and had a wonderfully relaxed approach. This was my first ever car purchase and he was happy for me to test drive without him present and made the transaction very straightforward. They even threw in a lovely red suitcase for me which was a nice gesture. The only thing I didn't like was another pushier salesman trying to sell me some add-on product for the car for £300 - he… Read Full Review

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★★★★★

“New BMW Z4”

Written on: 05/12/2014 by Jane29 (1 review written)

Excellent Part Exchange deal, five star service delivered to BONNY SCOTLAND, staff were very polite & helpful, CHROME aimed to please, a professional experience. Recommended 100%… Read Full Review

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★★★★★

“Daughters Car Black Peugeot 207 ”

Written on: 01/12/2014 by Caddick1964 (1 review written)

Chrome Motors are amazingly easy to deal with, no hard sell, efficient and the staff are very friendly and helpful. I had a budget to spend which wasn't mine - a car for my daughter. We had spent all weekend looking at 'dirty and tatty' cars at other garages! So far very disappointed. However, at Chrome - I turned up first thing Tuesday morning and was greeted by Spencer. I told him the situation, the car I wanted to look at and that I was really pushed for time. Spencer was great,a pleasure… Read Full Review

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★★★★★

“MW05MPU Honda FRV”

Written on: 27/11/2014 by piers.heather (1 review written)

For viewing a vehicle the quiet unhurried environment takes some beating - clean, spacious, courteous staff - a world of difference from the usual grubby crammed indifferent treatment at your average garage. Staff member tidy and well presented, polite, what more could you want? We have been pleased with the vehicle too. Two improvements: 1. check and replenish the customer WC loo roll as necessary....! 2. I am in business myself and realise the value of customer reviews, so one thing I would… Read Full Review

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★★★★★

“DE03 TXT Honda”

Written on: 20/11/2014 by OtleyWY (2 reviews written)

I was looking for a 4 x 4 I contacted Chrome Motors by telephone . I looked at 3 vehicles at 3 dealers. The last dealer was Chrome Motors which I attended on Saturday 15 November.I must say that Chrome Motors was by far the best dealer I visited.All the staff were friendly and clearly the whole dealership was efficiently run. I had a vehicle to P.X.They gave me a fair price both for my vehicle and for the 4 x 4. In addition I picked up my vehicle on Tuesday 18.11.2014. The vehicle had been… Read Full Review

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★★★★★

“A* service. Car reg - MT55 EYO”

Written on: 18/11/2014 by JohnLauraHarrison (1 review written)

We brought a 4x4 from this car dealership recently. We part exchanged our car and got a very fair price. We had our 3 children with us which wasn't ideal but they were kept occupied by the toys there. We were made to feel very welcome by all the staff and despite going past the hours of opening there was no rush to get rid of us! The staff are very friendly especially the owner who we dealt with. When we were leaving in our new car, the owner gave our son a football that had come all the way… Read Full Review

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★★★★★

“great value and service”

Written on: 17/11/2014 by john.1967 (1 review written)

pl07 atz very well priced car,cheaper than most other places,part exchanged my car for the same value as webuyanycar site,i could have got more if I had advertised privately but didn't have the time to do it,car seems very good and reliable so far,i would buy from them again in the future… Read Full Review

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★★★★☆

“Purchase of MV06 UYL”

Written on: 13/11/2014 by Penwoodprod (1 review written)

Purchased this car on 5/11/14 our first visit was on 30/10/14. The staff despite being busy were polite and helpful making us a cup of tea and making us feel at home. We were not pressurised at all leaving us to view the car at our leisure. They serviced and M O T the car as requested and I collected the car on the 5/11/14 once again very polite and helpful. The downside to this purchase is that they did not offer to run through the controls with me and I have just examined the paperwork to… Read Full Review

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★★★★★

“Excellent customer service from the first telephone call”

Written on: 06/11/2014 by Vance237 (1 review written)

MF11AEN Thanks Chrome Motors for the delivery of a trendy, sleek and efficient car. I would use your service again and again if I had to. I really appreciated you patience in taking the time to answer my every question. Your staff and manager were downright understanding and caring, going out of their way to deliver my car free of charge. Thank you. I'd be happy to recommend your friendly service to friends and family at any time… Read Full Review

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★★★★★

“I found chrome on the net and got in touch on the...”

Written on: 05/11/2014 by Seandylan (1 review written)

I found chrome on the net and got in touch on the phone right away help full and told me everything I need to no right away very friendly on arrival and nice viewing car park and wating airer got seen and sorted my new car aster mark 5 which I am very happy with and every 1 there was helpfull in any thing you need over all very good and I am very happy Oh and just wish I got a game of ping pong haha… Read Full Review

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★★★★★

“Buying my first car was a lot easier than I thought!!!”

Written on: 03/11/2014 by louisesage (1 review written)

Spencer helped me find the right car at the right price. Buying my first car was so much easier than I thought it would be. The staff at Chrome are friendly and reliable and go the extra mile when it comes to customer service. Spencer allowed me to take the car to my mechanic to get it checked before purchase with no fuss made. There was small issue with the car when we bought it, the boot hadn't been cleaned. I phoned spencer and took the car back and the boot was cleaned thoroughly… Read Full Review

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★☆☆☆☆

“Seriously bad after sales”

Written on: 02/11/2014 by mikeshawbmw (1 review written)

Seriously bad after sales! Ignorant owner never returns calls! Car has a major fault which I have had to go to court to resolve! Beware these cars are definitely not mechanically checked before they sell them, I have spoken to the workshop they use many times and they have confirmed this! There is a chance this review will be removed as they only manage to save the good ones!! This is a genuine review I cannot stress enough how frustrating it is trying to have any issues resolved by them… Read Full Review

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Mjij007's Response to mikeshawbmw's Review

Written on: 16/11/2014

Hi,
I can very much sympathise with your frustration and I would be very interested in finding out about your problem and how you have fared as we are having a very similar sounding issue and have also filed a court case.
So far we have refrained from commenting on the issue in case this is to our detriment at court.
If you wouldn't mind contacting me, please email me.

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Mikeshawbmw's reply to Mjij007's Comment

Written on: 17/11/2014

Hi, I'm not sure if you could put your email address or any other contact details on here? I too held back from leaving my review even though the salesman practically begged me to leave a positive one "as soon as I get home".
I actually only got half way home before the engine light came on to which the owner stated "the light can come on at any point, you've bought a used car, it was fine when it left here" he then proceeded to try and negotiate with me on the cost of having it diagnosed, the diagnosis was bad and he still tried to negotiate with me on the £1700 repair bill. I took legal advice and found that according to the sale of goods act the vehicle should be fit for purpose, after I told the owner this he said he will get back to me after consulting his legal team and since then all I've had off him is a ridiculous smarmy email suggesting "if I'd bought something from tesco I'd have to wait a week for a response to any problems - Chrome are no different. If you complained to any main agent they have a procedure to follow which takes time - Chrome are no different". His arrogance astounded me, he suggests he is a caring family man from the community and that the Chrome brand does a lot of good in Macclesfield, allowing me and my family to drive that car off his forecourt knowing one stop autos had merely deactivated the engine warning light is certainly not "caring" it's a dangerous game letting cars go on the road without having them checked. His avoidance of responsibility frustrated the hell out of me, I could tell it was upsetting his salesman too! One stop autos had the car for over a month because he would not authorise the work, they get it a lot aparently, ring them yourself. I finally won my money back but it was a hard slog which cost me money and a lot of time, I honestly believe he fought his corner right until court because he expected me to give up, he paid the bill the day before our second hearing! Good luck!

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Mjij007's reply to Mikeshawbmw's Comment

Written on: 26/11/2014

Thanks. It sounds like you have been living in my household since April!!!!!!
Your experience is almost indententicle to ours and I hope the court sees fit to grant us the same outcome.
An engine warning light came on with our car after 150 miles prompting the comment, i"t's a good car, it got you 150 miles!"
It's just a shame that our journey home was over 200!!
We then had the smarmy, condescending comments and then nothing at all. Our correspondence is being ignored now, which has forced our hand.
Thank you for replying, and well done for persevering!

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Darrenlockley's Response to mikeshawbmw's Review

Written on: 07/01/2015

We also bought a car from them on Thursday 19th December 2014 to which we had to take the car back on the sat as the headlight had gone and burnt all the light wall, then on Monday 5th Jan 2015 the car wouldn't start it come up eco mode active, to which we phoned the garage and they said we had to get the car to them, this would cost £100 as we live 22 miles away, we asked if they would foot the bill and they said no, we have also contacted trading standards over this matter as they don't seem to be bothered at the garage, and as for getting phone calls back off them its a joke. We have only had the car 2 wks so it are eyes it is still under 28 days guarantee but the garage are having none of it, so it looks like there will b another court case on there hands as we are not backing down.

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Dannychrome's reply to Darrenlockley's Comment

Written on: 14/01/2015

Dear Mr Lockley,

On the basis your car is with us for diagnosis, this appears to be a very unfair post.

We have a procedure for any issues and we have asked you to drive it to us.

The car was suggested as unusable defective and - non starting yet you drove it to us yesterday and it starts fine.

The car has travelled 122,000 miles and 8 years old.

The battery ran flat throwing up fault codes.

As we speak the car is in our workshop undergoing tests to ascertain what is required.

Disappointed to read the knee jerk suggestions about us, and unfair review, we have every right to inspect a car when suggested as having a flat battery.

Yesterday you pop in to see us in a very cordial manner returning the car.

I have reviewed your contact trail and you have had at all points reasonable updates and emails. Your frustration has led to persistant calls into our company and whilst we fully sympathise with you, it is very unfair to suggest that because you cannot get the answer you demand and persist to demand an answer to suit you, that we are not communicating. It simply doesn't read fair.

We will be updating this review as required.


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★★★★★

“YH61TGK”

Written on: 01/11/2014 by dreggman (1 review written)

very friendly service happy also with the deal and very happy with my purchase… Read Full Review

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★★★★★

“Went the extra mile!!!”

Written on: 31/10/2014 by sarahj879 (1 review written)

LR09LXW - We recently purchased a vehicle from chrome motors, which we are delighted with. The staff at chrome, were friendly, knowledgable, efficient & extremely professional throughout the whole process. We were on a tight deadline due to an impending holiday, & all the staff worked very hard to ensure our vehicle was ready on time. Thank you to everyone at chrome, you really did go the extra mile!!… Read Full Review

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