Chrome Motors Reviews - www.chromemotors.co.uk

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★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“BEWARE! FRAUDULENT AND DISHONEST!”

Written on: 30/05/2015 by 46Holbrook (1 review written)

Paid £1000 deposit to secure a car until I was able to travel to Chrome to see it. Was assured they would be refunded should I choose not to buy the car and should it not match their description. First, the car was not in 'immaculate condition' as was advertised. It was dirty and in need of a good clean at the very least. Following a test drive a problem with the wheel bearing was apparent. At first this was dismissed and I was informed the car was still in manufacturers warranty should… Read Full Review

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★☆☆☆☆

“Poor Poor Aftersales!”

Written on: 20/05/2015 by Shirt25 (1 review written)

Came to chrome to purchase a used car, Car was advertised as immaculate. They was not wrong! Great help with all my requests before buying the car. I paid the full amount listed for the car. No haggling involved as the car was in great condition! The staff and the service they provide are great before they have your money. Anyway, 2 weeks and 800 miles after purchase the car fails to start. Battery had completly had it! I got this replaced. Contacted chrome to see if there was anything they… Read Full Review

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Dannychrome's Response to Shirt25's Review

Written on: 21/05/2015

D Towns Managing Director - Thank you for the feedback, we respect all comments.

I am sorry you didn't agree with our opinion.
May I just ask one question - how many people have drained a battery on a car, either having then noticed a door ajar, or a boot lid slightly open etc......?

We have to make a fair commercial decision and we did this.

We do take pride in the sales and aftersales process and acknowledge your satisfaction up to this frustrating point.

We apologise for the name error , humans make mistakes but I do hope you appreciate our swift response to your initial email, prior to this review.

We will continue to improve transparency and the lesson learnt from this experience, will see an immediate implementation of a battery disclaimer drawing attention to this experience and ensuring all clients understand a battery is a non warrantied item. This unless a new one still carries a manufacturers warranty.

Feedback can only lead too improvement and we thank you for this.

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Shirt25's reply to Dannychrome's Comment

Written on: 24/05/2015

All previous work done by chrome sales team was excellent. Cant fault that one bit. Friendly laid back atmosphere with no pressure approach. A1 just a few niggles about how warranty was not explained correctly. Also 5 email replys using a wrong name when it was clearly stated in each one. For them to sarcastically email back as if it was a joke using such terms as ( LOL ) and clearly not respecting my concerns. In regards this may of not been the whole team at chrome maybe just the one person. I have still not been told what this warranty covers.

Everything else before sale was the best you could of hoped for when looking to purchase a new car. Cannot fault chrome at that.

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★★★★★

“Magic MG ”

Written on: 19/05/2015 by igriffo (1 review written)

NX04UGT I would like to say a big thank you to all the staff at Chrome motors. They made the process of buying my car really easy and worry free. They offered a friendly reception and were keen to ensure that I was completely happy before I bought the car. When I picked the car up, it had been beautifully prepared and looked stunning. The salesman went though the car with me and made sure I understood how the various features worked. Since taking delivery of my little MGTF I had trouble… Read Full Review

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★★★★★

“The best car dealer's and would defiantly recommend. ”

Written on: 09/05/2015

We would like to say a very big thank you to Sales Adviser at chrome motors, He was very polite and very approachable and at the same time left us to look at 2 vehicles with out being in your face trying to do the salesman's pitch. He also let us test drive it without him being with us. Once we decided to buy, he was very busy but still dealt with us, hot and cold refreshments were offed for free and I must admit a very nice latte it was, so all in all we had a fantastic service. And yes we… Read Full Review

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★★★★☆

“YE12 HPX”

Written on: 03/05/2015 by drawoc (1 review written)

Trouble free process on the exchange of old and purchase of new car. No pressure salesman and allowed unescorted test drive of the car. Car exactly as advertised on the web and detailed information sought directly from BMW during the showroom visit… Read Full Review

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★☆☆☆☆

“BMW ”

Written on: 29/04/2015 by Gigalojim (1 review written)

Bought a BMW 320i from this dealer in December 33 days and 600 mile later the clutch went I rang them they said warranty out of date wow 2 days then they just kept getting told were having a meeting I finally had to get the job done as I needed it for work it cost me £850 I was polite with them and asked them to pay half which they declined saying I'd had the job done without them having part in it so how long am I suppose to wait for them to make a decision I finally went to trading standards… Read Full Review

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★★★★★

“Brilliant service”

Written on: 29/04/2015 by David1044 (1 review written)

We purchased our Mercedes C200 CDI at Chrome earlier this month. We called in to the garage on the off chance having previously seen the car on both Auto Trader and their own website. We were met with a friendly greeting as soon as we stepped out of our car and invited to have a look around the Mercedes and take it for a test drive. As we would be ringing the car home to France if we bought it we needed to know what type of headlight units were fitted. They went a great deal iof trouble to… Read Full Review

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★★★★★

“yr12 ewb”

Written on: 28/04/2015 by jasonelo (1 review written)

bought our peugeot 207 from Chrome a few weeks ago. Very happy with the whole process. friendly, relaxed and helpful during and after the purchase. The adviser was great with us. Thanks… Read Full Review

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★★★★★

“Really Happy”

Written on: 26/04/2015 by Bessie13 (1 review written)

Purchased my Shogun last month, very happy with the service from my initial telephone call to signing the papers and driving away… Read Full Review

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★★☆☆☆

“Warranty and after sales poor”

Written on: 16/04/2015 by 1973Carter (1 review written)

After purchasing my vehicle with the advice of the person I dealt with I purchased the additional warranty to cover the car against breakdown and it had a full service included with the mot. Within 8 weeks the car broke down and would not start I had it towed into a local garage as it was Sunday nothing could happen until Monday, I contacted the warranty company and an inspection took place the failing parts were seals and egr valves whatever they are. I contacted the warranty company who said… Read Full Review

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★★★★★

“finally found what i was looking for ”

Written on: 15/04/2015 by paultonyscott84 (1 review written)

I spent a month looking for a car, I had seen plenty that I liked but upon going to view them i was always put off by the unprofessional manor in which I was treated and the general attitude of salesmen. I was expecting very much the same as always when I drove across to chrome motors 40 mile from my home, but to my surprise there was no pressure from the salesman , the forum was clean, the cars were well presented, it was like I was buying a brand new car. The set up is 10 out of 10, you felt… Read Full Review

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★★★★★

“Service ”

Written on: 11/04/2015 by Cassieboulton (1 review written)

I was looking for a nice car I found this at chrome motors the service was brilliant They didn't pressure me like some car places you go to they are there in your face but Chrome motors let me have my time thinking about what I wanted to do not rushing me over all The service was amazing and would defently go back again and would recommend other people Thank you very much… Read Full Review

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★★★★★

“Ford focus YD11”

Written on: 07/04/2015 by toppgirl (1 review written)

As a single mum I was extremely nervous about looking and buying myself a car, however I found all the staff at chrome motors very helpful and even trustworthy. Not once did I feel pressured, or made to feel like I ' didn't have a clue' they let me browse without hounding me, and when I wanted help they were very helpful , explaining things twice if I didn't understand. I would recommend them, and I genuinely feel I made the right choice buying my car off them… Read Full Review

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★★★★★

“Is there such a thing as an honest car salesman/woman?”

Written on: 04/04/2015 by Simpleissimple (1 review written)

Let me answer the above question for you. Upon viewing the car it became apparent there was an ABS fault. Chrome Motors immediately pledged to rectify the fault for me prior to sale. The car entered the garage and Chrome Motors spotted several other faults/repairs in need of attention. Upon picking the car up it had new brake pads all round, a new exhaust, new drive shafts and the ABS fault repaired. This is not just honesty and integrity, this is Chrome Motors honesty and integrity! Would I… Read Full Review

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★★★★★

“chrome motors excellent”

Written on: 30/03/2015 by Rebecca14091990 (1 review written)

Absolutely brilliant company and excellent people their...I went to view a car at 5:20pm and they closed at 6:00pm however they were so helpful and time was not an issue. I did a test drive and came back very happy the car was amazing value for money ...they negotiated a price for my car and were very reasonable so I was incredibly happy with this ....from then my paper work was completed quickly and easily with no hassle and they arranged everything for me to beable to drive away safely that… Read Full Review

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★★★★☆

“K6 HMM Nothings too much trouble”

Written on: 29/03/2015

These guys are very helpful and not pushy.Relaxed and easy way to buy a new car.They sorted everything in two weeks and I collected my car yesterday. Happy and grateful to Chrome Motors… Read Full Review

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★★★★☆

“K6 HMM Nothings too much trouble”

Written on: 29/03/2015

These guys are very helpful and not pushy.Relaxed and easy way to buy a new car.They sorted everything in two weeks and I collected my car yesterday. Happy and grateful to Chrome Motors… Read Full Review

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★★★★★

“A3 XRD - Great Car buying experience!”

Written on: 26/03/2015 by put2up (2 reviews written)

I went to Chrome Motors to buy a specific car I had my eye on. Initially I rang up and spoke to one of the sales rep, Collin. He told me what I wanted to know over the phone and told me I could down to look at the car when It suited me. When I got to the show room the atmosphere was very laid back. I was handed the keys for the vehicle and told I could look around it in my own time. There was no pressure or hard sell. For me this was great as I hate the 'hard sell'. Even on the test drive I was… Read Full Review

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★★★★★

“Honest and pleasant experience”

Written on: 26/03/2015 by fjbeadle (1 review written)

As always I scoured the internet for appropriate vehicles and managed to narrow down my search to a few cars. My initial conversation with Chrome motors was engaging and pleasant, certainly felt encouraged to journey there to view the vehicle in question. Having been to a couple of dealerships en-route, just checking the forecourt, I was thankful for the relaxed approach taken. Personally I don't like people 'hovering' I like to take my time and consider my options as lets face it buying… Read Full Review

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★☆☆☆☆

“Not as described”

Written on: 26/03/2015 by 1991RussoItalian (1 review written)

Drove a long way to view a mercedes a class, waste of time, large rust area on both doors which needs to be dealt with before it can be described as immaculate, a costly repair but salesman described it as 'normal', terrible attitude towards me and just walked off!… Read Full Review

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