Chrome Motors Reviews - www.chromemotors.co.uk

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★★★★☆
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Latest Reviews

★★★★★

“Car sales service”

Written on: 19/05/2016 by Ianboothby (1 review written)

Friendly cooperative attitude third car we have purchased… Read Full Review

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★★★★★

“Superb, efficient service!”

Written on: 01/05/2016 by DAC2016 (1 review written)

Bought a fabulous BMW 320d Sport from Chrome in Woodford. Right from the beginning the salesman was excellent, very friendly and helpful without being pushy. We were left to look around the car and decide without any pressure. Having made a decision, the sales manager was very efficient and helpful, answered all our questions and explained the process clearly as well as being genuine and friendly. The car itself is superb. I highly recommend Chrome Motors as your next dealer of choice or if… Read Full Review

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★★★★★

“amazing customer service, great overall experience!!”

Written on: 20/04/2016 by AmberKari (1 review written)

My dad bought a Mazda RX-8 a couple of weeks ago and he couldn't be happier with his purchase and the overall experience. Everybody we dealt with were extremely helpful and friendly. We would definitely recommend to anybody wanting to buy a car… Read Full Review

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★★★★★

“Hassle free experience”

Written on: 12/04/2016 by EvelinCombs254 (1 review written)

Just to say thanks for sorting the Nissan Micra for us yesterday. My daughter is delighted with the car. The whole purchase process was efficiently handled and was totally stress-free. In the past, I have witnessed some quite unpleasant car purchase transactions but not at Chrome. Many thanks… Read Full Review

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★★★★★

“My new car”

Written on: 29/03/2016 by 5Bird (1 review written)

Having bought my new car from chrome I felt I needed to say how friendly they were. There was no pressure and made the whole experience a lovely one. I am really pleased with my new car thank you… Read Full Review

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Dannychrome's Comment

Written on: 12/04/2016

Thank you for highlighting the relaxed approach that Chrome adopt when selling their cars.
We are glad that the whole experience was a pleasurable one and wish you happy motoring in your new Chrome car.

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★★★★★

“Fantastic service ”

Written on: 25/03/2016 by jessicacarys (1 review written)

Bought a car from Chrome recently, and couldn't be happier with the service provided. the person I dealt with couldn't have been more obliging with my questions, and is a real credit to the company… Read Full Review

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Dannychrome's Response to jessicacarys's Review

Written on: 12/04/2016

Thank you for placing this review.
It is always good to read that we are doing things right at Chrome.,

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★☆☆☆☆

“Beware”

Written on: 21/03/2016 by ajaymon (1 review written)

I purchased an £18k Audi from Chrome in Feb. Within hours of collection I discovered the seat release mechanism was jammed on a rear seat. The number plate they'd fitted was also misaligned and damaged. Both problems were notified to them within hours. I was told they'd be sorted. Had to chase several times. Eventually got in to their repair garage - but it needed a £100 part, "had to be approved". Had to chase yet again. After several calls I was told 'wear and tear' (remember, this is the… Read Full Review

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Dannychrome's Response to ajaymon's Review

Written on: 25/03/2016

Thank you for this disturbing feedback. We are happy to say that we have spoken to our client and we have a face to face meeting arranged to discuss and learn from this experience. Our concern equally sits around the need to chase. We have measures in place to improve this with immediate effect.

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Dannychrome's Response to ajaymon's Review

Written on: 12/04/2016

As MD of Chrome it was obviously disappointing to read this review and I have since had a personal meeting with the customer at our showroom to discuss his experience and to address any issues that have arisen as a result.

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Ajaymon's reply to Dannychrome's Comment

Written on: 12/04/2016

I'm pleased to confirm that following my review I was contacted by the MD of Chrome who seemed genuinely concerned at the issues I had raised. I am now completely satisfied that this was a communication issue with unfortunate consequences that were not intentional. My issue has since been resolved with commendable speed and honesty. I would be happy to withdraw my previous note of caution with this dealer.

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★★★★★

“Service and Car Fantastic.”

Written on: 18/03/2016

WP06ORK. Having looked at several cars over the last fortnight and visited several dealerships in the process, it was extremely pleasant to come to a dealership where it looked clean, tidy and professional. Service from all members of staff was excellent. They were professional, courteous and friendly. I particularly liked the fact that there was no 'hard sell'. We were shown the car and left to explore it on our own. When it came to a test drive I simply showed them my driving licence and was… Read Full Review

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★★★★★

“Service and Car Fantastic.”

Written on: 18/03/2016

WP06ORK. Having looked at several cars over the last fortnight and visited several dealerships in the process, it was extremely pleasant to come to a dealership where it looked clean, tidy and professional. Service from all members of staff was excellent. They were professional, courteous and friendly. I particularly liked the fact that there was no 'hard sell'. We were shown the car and left to explore it on our own. When it came to a test drive I simply showed them my driving licence and was… Read Full Review

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★★★★★

“Relaxed car buying”

Written on: 15/03/2016 by Shawfamily (1 review written)

We arrived at the garage to see a specific car . We rang ahead to check it was still available. When we arrived the staff could have been forgiven for jumping on us , knowing that we had come with a specific car in mind ..... They didn't pester us at all , in fact quite the opposite. After they had bought us a cup of tea they left us to sit in the car and offered us a test drive only once we had returned to the showroom to talk to them . The staff made buying a car a very relaxed experience… Read Full Review

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★★★★★

“car bought”

Written on: 09/03/2016 by Gunner21 (1 review written)

If you are looking for a car I can highly recommend chrome cars at woodford,they have lots for different makes of car to look at. we have just bought one with the help of the sales men ,he was very knowledgeable of all the different makes and he give us lots time to look around. GO AND HAVE A LOOK… Read Full Review

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★★★★★

“Very friendly polite and profesional”

Written on: 26/02/2016 by 290Chapman (1 review written)

Ek12 lgy first class service professional curtious would recommend to anyone thanks again for everything… Read Full Review

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★★★★★

“YS56 OZW”

Written on: 23/02/2016 by julieAM64 (1 review written)

Great positive experience, friendly, competent staff. The atmosphere was relaxed and welcoming. Able to take the car out on a test drive on our own with no pressure to buy. The salesman was upfront and honest and at no time pressured us into buying the car, was helpful in everyway possible. I would recommend this family run car sales outlet to anybody who is looking to buy a good quality vehicle. Over the moon with my purchase!!… Read Full Review

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Dannychrome's Response to julieAM64's Review

Written on: 24/02/2016

Hello julieAM64,

thank you for the above review. It means a lot to Chrome as we are a close knit family run team.

Your recommendation is greatly appreciated and Chrome wish you happy motoring with your latest vehicle.

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★★★★★

“Excellent service!”

Written on: 18/02/2016 by ehealeyyy (1 review written)

Peugeot 107 I bought a car recently from Chrome Motors. It was my first proper car as I had just got a new job. The staff at Chrome were very helpful, easy going. I test drove the car and loved it. In less than an hour I drove it away, they sorted the tax and the insurance online for me. I will go back again when I need another car as it was so easy… Read Full Review

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Dannychrome's Response to ehealeyyy's Review

Written on: 24/02/2016

Thank you for taking the time to place this review.

Chrome pride ourselves on creating a relaxed environment for the customer to make the purchase of one of our vehicles as pleasurable as possible.

We look forward to seeing you in the not too distant future when you next need another car.

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★★★★★

“TOYOTA RAV 4”

Written on: 10/02/2016 by peterav4 (1 review written)

I Bought a fantastic RAV 4 from Chrome Motors. Enjoyed doing business with them. I would definitely recommend them. From the moment I arrived they made me feel very much at home; having travelled all the way from London (3Hr Train journey). They offered me a drink and let me test drive the car before purchase. I took my time test driving without any pressure at all. The car is superb and runs brilliantly. Thanks so much for your service and a special Thank you… Read Full Review

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Dannychrome's Response to peterav4's Review

Written on: 15/02/2016

Hello peterav4,

thank you for your review. Chrome strive for a 5* customer service and to receive a 5* star review only encourages out ream to maintain their high level of service.
Happy motoring and we look forward to seeing you again in the not too distant future.

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★★★★★

“Alfa Romeo Mito FN59WUD”

Written on: 09/02/2016 by mlDevine227 (1 review written)

One very happy customer indeed. From the outset of dealing with Chrome Motors I have received nothing but helpfulness and friendly customer service. The initial viewing of the car was absolutely painless: upon arrival, I was given the keys and told that the record for the longest test drive is an hour and a half, so I could take my time. There was no pushiness from any of the sales team - they were just happy for me to have a look round and get a feel for the car, which was a stark contrast to… Read Full Review

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Dannychrome's Comment

Written on: 10/02/2016

Hello MlDevine,

Thank you for taking time out to place this review.

Your review highlights all the great aspects of car selling that Chrome Motors has striven to achieve.

We don't always get everything right all of the time but that is our objective.

Thank you for keeping an open mind regarding the odd negative review that have been placed and giving us the opportunity to provide you with a great level of service throughout your purchase.

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★★★★★

“Purchase of Honda CR-Z YT11TTE ”

Written on: 27/01/2016 by bbdos_sun (1 review written)

Purchase of Honda CR-Z YT11TTE, Chrome Motors have the right company name as they Outshine & go the extra mile when it comes to purchasing a vehicle,I first contacted them after seeing a vehicle advertised on Autotrader,from then on they made it so easy & a pleasure dealing with any of their staff, its a pity I cant name the staff but they are all so professional & efficient with the communication,making me feel like I was a valued customer & couldn't do enough for me, they even brought the… Read Full Review

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Dannychrome's Response to bbdos_sun's Review

Written on: 06/02/2016

Hello bbdos_sun,

thank you for placing such a generous positive review regarding the service the Chrome team have provided.
Chrome always work with the customer to ensure the vehicle they purchase is exactly what they need and in the condition they expect.
Its great that you enjoyed your purchasing experience and the team look forward to seeing you in the future.aet

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★★★★★

“Excellent customer service and Excellent prices on for...”

Written on: 20/01/2016 by Barrett215 (1 review written)

Excellent customer service and Excellent prices on for cars… Read Full Review

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Dannychrome's Comment

Written on: 15/02/2016

Thank you for your 5* star review

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★★★★★

“MV12 LMX First Class from Start to Finish”

Written on: 13/01/2016 by UrsWilson (1 review written)

I don't normally write reviews, but wanted to share my experience of this company because buying a car can often be a stressful experience for some...... I spent months researching companies and prices, reading reviews, using Parkers and Auto Trader guides, etc etc. and ended up viewing a car at Chrome Motors. I had a long 100 mile journey to their site and was late due to traffic. The first thing that impressed me was that they stayed open until I arrived. They had also moved the car into… Read Full Review

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Dannychrome's Response to UrsWilson's Review

Written on: 06/02/2016

Hello,

I am Danny Towns, the MD at Chrome.

Firstly thank you for taking the time to place a review regarding the service received at Chrome motors.
Secondly its great to hear that the staff at Chrome are providing an excellent service to our customers and are prepared to go the extra mile in order to ensure the customer is totally satisfied with their purchase.

We look forward to seeing you again when you next need another vehicle.

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★☆☆☆☆

“Poor customer service”

Written on: 04/01/2016 by JPF82 (1 review written)

I purchased a Hydundai Getz from this dealership a couple of weeks ago (16/12/2015). The car was driven to our apartment and the sale was concluded there. The car remained in the carpark until we returned from a Christmas break in Ireland last week (02/01/2015). Unfortunately when we tried to use the car for the first time on Saturday it wouldn’t start. My guess is the battery is flat although I’m are not a mechanic and I can’t be sure of this. The fact that the dashboard is dead and… Read Full Review

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Dannychrome's Response to JPF82's Review

Written on: 05/01/2016

Chrome acknowledge this review by JPF82and also the previous review by DTT87 which appear to be related to the same sale of a vehicle at Chrome Motors.

As MD of Chrome Motors I would like to respond to the two reviews.

It is correct that a call was received from a male customer reporting a flat battery with a vehicle that was sold to him by Chrome.
The sales advisor asked the customer to describe what happens when the ignition key is turned and was informed there was no power whatsoever.
The sales advisor, based on this, stated that he believed it could be a flat battery.
The customer asked that Chrome visit their address but that was not feasible as we do not have recovery facilities.
Customer then asked who was going to pay.
Chrome Motors provide a complimentary Bronze Plus warranty with a national company.
The customer was advised that the first action to take was to get the fault fully identified by a garage as it could be something other than the battery such as an alternator for example This would establish if the fault was covered by the warranty at no charge to the customer.
The customer agreed to undertake the course of action discussed.
A short time later a person stating that she was the above callers partner rang Chrome and spoke to the same sales advisor.
The salesman never afforded blame to the customer simply stated the weather and the time left standing may be a factor.
It is correct that the car was in working order at time of sale.
The customer was never "not allowed" to see myself, the manager, it was just that I was unavailable and in fact I have never met the customers.
The female caller became very agitated, using expletives.
My salesman remained calm and professional throughout ( which other colleagues present can confirm) reiterating that the first action should be with the warranty company and that ultimately if they wanted to make an official complaint then to put it in writing via mail or email which is the normal procedure.
The expletives continued from the customer, stating words to the effect that she was a solicitor, that she would take Chrome to court and go to town on Chrome.
At this stage the call was terminated by my salesman.

Chrome are fully prepared to liaise with the customers through written communication either via post or via the email address as instructed to ensure all information exchanged is accurate and to seek a successful resolution.

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Jpf82's reply to Dannychrome's Comment

Written on: 05/01/2016

A mechanic is calling to my premises tomorrow morning to test the battery and have it replaced. No recovery facilities will be required to take this simple step. All that was required from you was a bit of courtesy and after-sales service in the circumstances. A successful resolution would then have been possible. Unfortunately I haven't been able to find a mechanic to do this free of charge nor can I avoid taking a days holiday to sort it out. You'll be hearing from me further in this regard. Some of what you have written above is incorrect and I'd be careful you don't stray into libelous territory against your own customers. Notwithstanding this If you can't understand why a customer would become agitated having been sold a car they deem not fit for purpose then that's an issue for you.

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