Chrome Motors Reviews - www.chromemotors.co.uk

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★★★★☆
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Latest Reviews

★★★★★

“Thank you”

Written on: 01/09/2015 by CarmenCole (1 review written)

In all honesty I don't have anything negative to say, I was assisted by Dennis who was very helpful, professional and friendly. There was a really good selection of cars, all fairly priced and in good condition. The whole process from start to finish was a breeze. There was a little bit of work that needed doing on the car which was done prior to purchase, it was all done very promptly and all paperwork was included. Very happy that I went to this garage!… Read Full Review

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★★★★☆

“Fab team - no hassle sales ”

Written on: 25/08/2015 by r-thy56 (1 review written)

I would just like to thank the team for the most pleasurable car buying experience i have had. Loving the Volvo v50. And looking forward to getting beast to fill the boot. Thanks again, it was a pleasure… Read Full Review

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★★★★★

“Ma11 don't Renault wind”

Written on: 17/08/2015 by Jordan4t (1 review written)

Well what a blast of fresh air from a garage no pressure from salesmen just happened to be passing and saw the car outside the front of showroom so had to stop for a look given keys for test drive and off I went on my own top down well I fell in love with it. On return Dennis was fab he helped sort out a deal for me no pressure which I am very happy with then things went wrong with fiancé and I could see my little car slipping away but chrome sorted everything out and two days later I picked… Read Full Review

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★★★★★

“MJ05 BHV Renault Modus”

Written on: 15/08/2015 by Deanbro (1 review written)

very helpful staff, large selection of motors for sale all clean and well valeted.Tea or Coffee offered whilst waiting...excellent… Read Full Review

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★★★★★

“Customer satisfaction.”

Written on: 07/08/2015 by 423Kirkland (1 review written)

I faced the prospect of buying a car with dread. Not for me the misery of prowling round car lots and being 'advised' - not to say harassed - by salespeople. It was sheer good fortune that I contacted Chrome Motors of Macclesfield. Not only did they understand the criteria required, they actually brought the car to the door for me to have a look at. The deal was done within hours, thanks to the care and efficiently of the Chrome Motors team. But the excellent service didn't end there. Chrome… Read Full Review

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★★★★☆

“FL56 HHx”

Written on: 05/08/2015 by lynnesharman (1 review written)

Extremley happy with the car and the service I received at chrome motors very helpful & friendly staff. I would recommend to my friends… Read Full Review

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★★★★☆

“KV10 NNH - Smoothest car purchase I have ever had. ”

Written on: 31/07/2015 by t5terry (1 review written)

Went to view the car one evening and found staff still there close to 7pm. No problem for us to have the keys for the car to have a good look around and try child seats. Battery flat and they did try to jump start. Arranged to go back next morning to possibly purchase. Dennis in early to arrange new battery and vallet not even being sure we would turn up. Dennis has a good honest approach to car selling. Spec as noted on the internet and in the car window was incorrect. Should have had… Read Full Review

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Dannychrome's Response to t5terry's Review

Written on: 02/09/2015

Hi t5terry,

firstly thanks for taking time out to review our service at Chrome.

You note that we were still open at 7pm and that one of our staff came in early the next day to replace the car battery. Chrome staff are committed to their work and are often found working beyond the advertised opening hours in order to assist our customers.

Once we have given our customers the information they require we let them examine the vehicle and test drive it unaccompanied so they can come to their own decision regarding the suitabilty of the vehicle without feeling pressured.
We apologise for the error in the description of the specification of the vehicle but were more than happy to address this to your satisfaction.
Buying a car can be stressfull especially if the children are present, that is why we at Chrome have table tennis, pool and bar football to keep the children occupied allowing the parents to liaise fully with our staff. We even have a battery powered car so the smaller children can drive around the showroom in their very own vehicle.
Its great to hear that you would purchase another car from Chrome in the future and we look forward to seeing you.

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★★★☆☆

“EJ57GAX”

Written on: 29/07/2015 by HeikeGittins (1 review written)

Overall happy with service received. In the showroom everything was pretty perfect and transaction was handled efficiently and fast. Service to drop the car off was good, however on receiving the car the driver was unable to fully explain the car's functions. The car had also NOT been cleaned on the inside prior to delivery, this came as a surprise to me as so far every time I have bought a car (new or used), it arrived fully valeted. For this reason I give it a 3 star rating only. … Read Full Review

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Dannychrome's Response to HeikeGittins's Review

Written on: 02/09/2015

Hello HeikeGittins,

firstly thank you for taking the time out to provide this review.

Although its good to hear that you were happy overall with the service I note that the handover of the vehicle was not to your satisfaction.
We at Chrome pride ourselves on delivering our cars in the best condition as possible so if you are passing nearby in the future please call in for a full complimentary valet.

Thanks again for purchasing your vehicle from Chrome.

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★★★★★

“Travel from Ireland, great service!”

Written on: 25/07/2015 by Hutchinson12 (1 review written)

Having looked around for a Mercedes, I found one at chrome motors. Although I live in Ireland, Dennis' open and honest description of the vehicle convinced me to fly over to the UK. I stayed at a hotel and Dennis picked me up and drove me to the chrome showroom, the car was exactly as described, immaculate. I purchased the vehicle with confidence and I even received complimentary chrome sport bags and the managing director gave me a boxed bottle of whiskey, also thanking me for my custom… Read Full Review

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Dannychrome's Comment

Written on: 26/07/2015

Thank you for this review. At Chrome we do our best to make the purchasing of our vehicles as stress free as possible.
Our team work as one to ensure the customer leaves the showroom with a car that they are happy and confident with.
Its always good for our team to be recognised for their work and commitment.

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★★★★★

“Lexus is 220d (MT57 OOY)”

Written on: 24/07/2015 by ianmasseur (1 review written)

I went to view this lexus at chrome motors and found the staff so friendly and helpful and in no way pushy, i was left to look over the car , offered tea or coffee and they even offered a bowl of water for my dog which i had left in my wifes car, i had a test drive of the car and loved it but thought the rear tyres looked low on tread and the paintwork looked a little dull ( i am just a really fussy person )and the car had only just come in that day so understandably chrome motors had not had… Read Full Review

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Dannychrome's Response to ianmasseur's Review

Written on: 26/07/2015

At Chrome our vehicles our always fully valeted when they come into stock to ensure they look their best. As you state on this occasion you viewed the vehicle before we had chance to do this but its great to see that our team then sorted everything to your full satisfaction.
We are a family run business that believe in looking after everything that the customer needs and that includes their pets. There is always a bowl of water just outside the showroom for customers dogs to use as and when.
Chrome as and when necessary are always happy to deliver our cars to the customers door.

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★★★★★

“This is a letter a customer wrote into Chrome”

Written on: 17/07/2015

Dear Chrome, I do not 'do' the internet and hope you accept these comments as a letter. My Husband and I each had dealing with your sales advisor, Dennis Healy, regarding the purchase of Fusion automatic. Throughout Dennis was helpful and not 'pushy' which was good as we are older clients. All the paperwork was properly explained and questions answered prior to signing and copies given as appropriate. As I had not driven an automatic before and I alone had to collect the car, Dennis gave me a… Read Full Review

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★★★★☆

“YN60ZYT-Mercedes”

Written on: 13/07/2015 by Phil52 (1 review written)

We have been looking for a Mercedes and arranged to look at one at Chrome Motors. Drove over to Macclesfield and met Dennis. Lovely guy who couldn't do enough to help. The showroom was busy which is always a good sign. After taking the car for a test drive we decided to take some time to discuss the car over a coffee and Dennis took us to the local club and picked us up again. Dennis was very chatty, professional and helpful. We decided to buy the car and took it home the same day. Our only… Read Full Review

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Dannychrome's Response to Phil52's Review

Written on: 14/07/2015

Firstly thanks Phil52 for taking time out to complete this review.

Its great to see that Chrome staff are providing such a level of service that you would recommend us to others.

I note that you are disappointed that a service was not done on the vehicle but i think its fair to say that the high specification/extras on the vehicle were worth in excess of £5000 so we hope that in someway compensates you.

Thank you for purchasing this vehicle from Chrome and look forward to seeing you in the future.

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★☆☆☆☆

“Dissapointed”

Written on: 12/07/2015 by stoney1977 (1 review written)

As a family with 3 dogs, a Meriva was no longer suitable. So we looked to part exchange for something a bit more suitable. We saw a gleaming looking L200 on chrome motors website.We were very excited and appreciate we were buying a car which was a lot older so would have issues over time. We drove the 60 miles and when we got there we found a dirty looking l200 (not even been cleaned), which is still not major but not great as buying a car is often stressful. We took it for a test drive… Read Full Review

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Dannychrome's Response to stoney1977's Review

Written on: 14/07/2015

Hello stoney1977,

as MD of Chrome I take note of all reviews and respect the opinions of all the customers that make them.

In response I wish to state that we always endeavour to valet a vehicle once it has been purchased prior to the customer driving from the forecourt. We also try to valet the vehicle prior to viewings but this is not guaranteed.

In relation to the comment regarding the vehicle being left in 4 x 4 mode this could have been left in that mode by the previous customer test drive but in any case surely driving the vehicle in this mode would allow the customer to experience the vehicles capabilities.

Chrome provide a free of charge 3 month Bronze Plus warranty to every customer which is supported by a national company and it is good to see that this warranty provided compensation regarding the front differential issue, albeit you found the process longer than you would have liked which is out of Chrome's control as the claims process must go through the warranty company.

Ultimately the vehicle is a used product subject to wear and tear and that is why Chrome provide the Bronze plus warranty to afford peace of mind.

Chrome would be happy to fully valet your vehicle at a time a date to suit you.

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★★★★★

“MT63 UGG”

Written on: 10/07/2015 by Pierre9136 (1 review written)

Bought the above vehicle on Wednesday 8 July 2014. Service we received was excellent. There was no pressure at all from the dealer to make the purchase. It was a pleasure to do business with them. Dennis the salesman went out of his way to assist and help us and he was great to deal with. I was recommended by a friend to go to this dealer and was not disappointed. An excellent dealer and made buying a new vehicle a pleasure. Thank you very much… Read Full Review

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Dannychrome's Response to Pierre9136's Review

Written on: 10/07/2015

As MD of Chrome it is great to hear that our customers are referring their friends to us and in turn that they have enjoyed their purchasing experience with Chrome.
Your thanks is greatly appreciated and I know that it will motivate our team to strive even further in the pursuit of excellent customer service.

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★★★★★

“Happy days!”

Written on: 09/07/2015 by mazymiddleton (1 review written)

Ys52 sxb Very helpful, honest and friendly. We are very happy customers. Thank u… Read Full Review

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Dannychrome's Response to mazymiddleton's Review

Written on: 10/07/2015


Your brief review encapsulates the service provided by Chrome.

Its great to know that you are happy customers and Chrome will hopefully see you again in the future as and when you require another vehicle.

Thanks for your positive comments

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★★★★★

“Chrysler 300 bought from Chrome Motors”

Written on: 28/06/2015 by Vicki13 (1 review written)

FM57 BAD. The customer service I received from all three members of staff was impeccable when buying my new car. The deal was totally stress free as the tax and insurance was all taken care of by my sales consultant, so I could drive away the same day. I had a long journey to pick up the car and the staff so kindly stayed late at work in order for me to collect the car that day. Friendly, efficient and very professional service all round. All information about my vehicle was provided to me by… Read Full Review

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Dannychrome's Response to Vicki13's Review

Written on: 30/06/2015

Hi Vicki13,

thankyou for your positive feedback .At Chrome we are always conscious to give customers travelling long distances as much detailed information as possible in an honest an open manner so that they know exactly what the vehicle is like prior to inspection and are not disappointed.
We are also aware that everone leads busy lives nowadays and on numerous occassions we remain open late to allow customers to call in after they have finished work. Chrome is an independent family dealership allowing us flexibility to work around the customer to ensure a quality service.

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Vicki13's reply to Dannychrome's Comment

Written on: 01/07/2015

My pleasure. You and all staff members certainly do all of the above. Many thanks & kind regards to staff. Greatly appreciated.

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★★★★★

“mj12 pxz”

Written on: 22/06/2015 by dhutch1 (1 review written)

Excellent service from DENNIS and the rest of the team, we were made to feel welcome and relaxed. Any questions were answered. Most importantly we didn't feel pressured into making any purchase, be it the vehicle itself,a warranty or the protective coating. We are very Happy with the car and the service we received and would recommend the company to anyone. Linda and Derick Hutchinson… Read Full Review

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Dannychrome's Response to dhutch1's Review

Written on: 30/06/2015

Hi,

its great to hear that you are happy with your purchase from Chrome and that our "no pressure" approach when selling motor vehicle is recognised and appreciated.
It is also good to see that after our honest and open explanation of the warranties available and our protective coating for paintwork that you chose the "Williams Synthetic Coat" protection for your car ensuring it will always look as good as the day you bought it from Chrome.

Thanks for your feedback

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★★★★★

“Excellent Service, Excellent Car”

Written on: 16/06/2015 by VM_VXLINSIG (1 review written)

The fact that it's been almost a year since I bought a Vauxhall Insignia from Chrome Motors, and am returning to write a positive review speaks volumes about the fantastic experience we had buying a car from there. The gentlemen there are friendly, not the usual pushy salesmen one gets to see at other high volume second hand car dealers. I went there after having had a very bad experience at another dealer at Oldham where the salesman refused to pay me back my 'refundable' deposit promised. But… Read Full Review

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Dannychrome's Response to VM_VXLINSIG's Review

Written on: 22/06/2015

Firstly, on behalf of Chrome I would like to thank you for writing a further review almost a year since the purchase of your vehicle. Its great to hear that the car we provided you with has been reliable.
I can also assure you that Chrome still maintain our relaxed atmosphere for customers when they call in at our dealership and that our guaranteed refundable deposit policy is still in place.
We at Chrome look forward to seeing you in the future when you return to buy your next car.

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★★★★★

“OVER THE MOON. BMW 320d”

Written on: 14/06/2015 by laurenbmw320dxx (1 review written)

From beginning to end the whole car buying experience at chrome was superb, the staff were pleasant as well as very knowledgeable. I brought a bmw 320d, and after the warranty advisor was very clear on explaining how it works etc i felt at ease and took advantage of the extended warranty. Thank you once again … Read Full Review

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Dannychrome's Response to laurenbmw320dxx's Review

Written on: 17/06/2015

On behalf of Chrome Motors I would like to thank you for taking time out to submit this review.
Chrome Motors are an independent family dealership and we constantly strive to improve our levels of customer service.
I know that your positive comments will motivate the Chrome team to continue to develop their levels of service.

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★★★★★

“ML14ODF”

Written on: 14/06/2015 by Jamieaudi (1 review written)

As I turned up in my car at Chrome I was greeted by a young gentleman who was very pleasant indeed. I made my interest known on one particular car and was given the keys with no hassle or pressure. I then went out for a test drive on my own, again, no pressure and the car was fantastic and I bought it. My whole experience with the team was exceptional. Very friendly with the upmost professionalism. Thank you to you all… Read Full Review

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Dannychrome's Response to Jamieaudi's Review

Written on: 17/06/2015

As MD at Chrome its great to hear that the team is working well in delivering a professional service.

We have a broad spectrum of persons that make team Chrome, all bringing their skills and experience together to ensure customer satisfaction.

It is good to see that our "no pressure" approach to selling motor vehicles is recognised and appreciated.

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