CarShop, Norwich Reviews

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★★★★☆
3.7 / 5
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CarShop, Norwich

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Latest Reviews

★☆☆☆☆

“Happy to take you money but not pay you back !!!!!”

Written on: 26/03/2015 by Carlos173 (1 review written)

I would never recommend the car shop to ANYONE ! They are more than happy to take you money however if you are need a refund then you have to really push to get it back ! They also said they were going to call me back however 4 days late still no phone call. I has taken me a week to get my money back but however its still not in the bank ! DO NOT USE THE CAR SHOP!!!!!… Read Full Review

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★★★★★

“Great friendly advice ”

Written on: 24/03/2015 by Raffertyro1970 (1 review written)

Helped me pick my dream car and he was a great help to me thought the whole thing… Read Full Review

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★★★★★

“Good service”

Written on: 18/03/2015 by 114Ogle (1 review written)

Very helpful service. The lady that looked after us was approachable and friendly… Read Full Review

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★★★★★

“Very good, the person I dealt with was very helpful...”

Written on: 16/03/2015 by McDaniel34 (1 review written)

Really friendly and helpful, the person I dealt with at norwich went above and beyond to help us find our perfect car!… Read Full Review

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★★★★☆

“Good experience at the carshop Norwich”

Written on: 15/03/2015 by AshleyM15 (1 review written)

My latest experience when buying a car from the carshop Norwich was excellent, the staff were very obliging did not rush me as I took 5 cars out for a test drive. Until i finally found the car i wanted! the staff were polite and very helpful, and looked after me very well, This is the second car I have bought from the carshop Norwich and I will most definitely buy my next car from them too… Read Full Review

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★★★★★

“just bought a superb new car”

Written on: 15/03/2015 by GavinLangley (1 review written)

We were met at door by a young smiling guyHe asked us some basic questions about the type of car we were looking for and within minutes we were presented with a super looking VW Tiguan, went for a test drive, we had a good look around the car and it ticked all our boxes. his  job was complete - sold it well done… Read Full Review

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★☆☆☆☆

“Treated like idiots... ”

Written on: 15/03/2015 by SkylaHunt (1 review written)

After visiting the norwich store today . I was greeted by a salesman about 6 steps into the building . He introduced himself then asked " do you have an appointment ? " we said "no " . we then were asked to go to a computer . We said no thanks we would like to look around . You need an appointment to do that . As the cars are locked. We were told . We said thanks but no thanks . And the salesman said a comment to us . At this point I lost my cool with them. I spoke to a manager who was just… Read Full Review

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Stephenwelham's Comment

Written on: 25/03/2015

Hi - we're really sorry to hear you had a bad experience in our store. We've found that with so many cars in store it is easier and simpler for customers to sit and have a conversation with our sales consultant at the sales terminal when they arrive so we can find them all the cars that match their needs and then do all the hard work to bring the cars to them to view and test drive. Whilst we know this works a little differently to other dealers we have thousands of customers who have found this an easy and helpful way to find a car - check out our reviews on trustpilot. Customers are welcome to browse but we've found that they usually get frustrated and come back to speak to someone because they can't find a vehicle or want to look around it (vehicles are locked to ensure they remain in top condition ready to drive away). Our staff are trained to make friends and put customers at ease so that this initial approach, when you enter the store, isn't intimidating. Obviously something has gone wrong here and we're sorry.

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★★★★★

“New car”

Written on: 15/03/2015 by Stevegarland11 (1 review written)

car shop Norwich made it very easy for us to buy a new family car And the person I dealt with at car shop Norwich was very friendly and very professional would recommend them to anyone many thanks  team… Read Full Review

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★★★★★

“Great service and great staff ”

Written on: 03/03/2015 by jeremydavies (1 review written)

We had a fantastic experience at car shop Norwich, my mother wanted to buy an upgraded car we were talked through all the various options and was given the opportunity to test drive the car which we eventually bought. The service was fantastic throughout and the member of staff was polite and helpful … Read Full Review

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★★★★☆

“Easy car purchasing”

Written on: 01/03/2015

A friendly face welcomed us to the showroom and talked through what we were looking for which was helpful in identifying what we didn't want too. We had spotted some cars on the website in advance so we had done our homework. However our customer consultant was thorough and worked hard to find cars that met our needs. After choosing a car and taking it for a test drive, we decided to purchase it and although offered some extras (after all they are sales staff), there was no hard sell or… Read Full Review

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★★★★★

“Good customer service ”

Written on: 01/03/2015 by Jimmyleemyson (1 review written)

good customer service, nice motors, Quick and easy experience… Read Full Review

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★★★★★

“Friendly service, knowledgable staff”

Written on: 28/02/2015 by sarahbscpsychcampling (1 review written)

We helped through the process by the person I dealt with  a knowledgeable and friendly sales assistant. Would recommend his help and the company to friends and family. No hidden costs, was easy to understand… Read Full Review

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★☆☆☆☆

“Disgusting Attitude and Incapable”

Written on: 23/02/2015 by FedUpwithu (1 review written)

Having a purchased a car at the Norwich branch, three times the Turbo has gone on the car within 12 months, each time the car shop repaired. Within 4 months of the last Turbo being fitted, its gone again! This time the car shop don't want to repair, saying we never had the leaking valves replaced, however, this was only an advisory. The story is endless and we are looking at £2,200 repair bill by professionals! rather than Car Shop fixing the problem in the first place and doing the job… Read Full Review

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★★★☆☆

“it would be nice to look around”

Written on: 29/12/2014 by iwMcDaniel386 (1 review written)

went to norwich car shop my present car came from there so we thought we would go back ,but as we go through the door straightway a salesman is in your face we just wanted to have a browse we said but he said .you need an appiontment ).(realy) i said i just want to look around .(oh but you will need an appiontment)he said again .so i said well( forget it then )and turned and walked out the door where i will never be setting foot again. I cannot be running by appionments to just to have a look… Read Full Review

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★★★★☆

“Fiesta”

Written on: 17/12/2014 by sunderlandjono (1 review written)

I made a deposit on a car today the service was excellent and I was supported in everyway to ensure I was able to ensure this car was kept aside for me great service too from Vincent… Read Full Review

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★★★★☆

“Left happy”

Written on: 29/11/2014

Following a few telephone conversations prior to my visit and from walking through the door I received a good service from Nathan the salesman, lots of consultation, decisions and a good service from the guy who arranged my finance, but the saviour of the day was Sean the guy who was in charge of the handover of my car, Id been mislead slightly about something but he sorted it quickly and to my satisfaction and handed me the keys of the car I wanted, at the price I wanted with any extras I… Read Full Review

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Lfurlong's Comment

Written on: 05/12/2014

HI,

Thank you for taking the time to post your comments about your experience from our Norwich store. We are so pleased that you are happy with your purchase and that you had been recommended to us by your son. Word of mouth is a crucial part of our ongoing development and we do hope we are your fist port of call whenever you or a family member are looking to upgrade in the future.

Thank you for your kind words regarding Sean in the Customer Experience Department, I have passed him a copy of your review.

We do hope you are still enjoying your new purchase from CarShop and wish you many safe years of motoring.

Kind Regards
Lorraine
Customer Experience Manager

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★★★★★

“MOT Prepaid Value For Money”

Written on: 15/11/2014

Bought my car from them last year and prepaid £9.99 for the MOT. Just had the MOT done at the Norwich service centre. The staff were polite and attentive, got a coffee from a member who was not even in the service centre. The car MOT was done well within the time slot allocated. On completion I was offered to prepay for next years MOT for a cracking £19.99. All good if you intent keeping your car for the next 12 mths… Read Full Review

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★★★★★

“Helpful service”

Written on: 12/11/2014 by Nicabob (1 review written)

We were able to look at the cars available online in advance which was useful. Friendly and professional service from Vincent helped us identify suitable cars and test drive one we liked. Good value and we chose to buy. Our 2 year old daughter was well looked after with space to run around in, balloons brought to her by staff and a fine selection of toys (though these could perhaps do with a clean). All in all we were well looked after, the buying experience was easy and quick and we got the… Read Full Review

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★★★★★

“Very happy”

Written on: 10/11/2014 by Rees318 (1 review written)

Brought an Audi a4 with carshop and now exchanging for a better car.Was dealt with by Bev who helped us out loads and was quick with the sale so didn't have to sit around for long,very happy with the car. Would recommend carshop to anyone my dad has now brought a car through carshop… Read Full Review

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★☆☆☆☆

“Heartless Car Sellers!”

Written on: 29/10/2014 by MauricioPowell (1 review written)

Have been left with a bad taste in my mouth with a recent encounter with CarShop. I went in to change my car doing a part exchange. I was under the impression I had a cooling of period of three days before anything finalised and would get my deposit back if I didn't go through with the deal. I then decided later that evening that I wasn't going to go through with the sale. I called them the next day,less that 24 hours after I had spoken with the salesperson to find out that I was not allowed… Read Full Review

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Mhooper1987's Comment

Written on: 29/11/2014

you should complain to the OFT, you are allowed your money back, and they haven't bought the car, they are liars and cheats, don't let them bully you, they should be closed down

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