CarShop, Norwich Reviews

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★★★★☆
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CarShop, Norwich

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Latest Reviews

★★★★★

“Outstanding from start to finish”

Written on: 02/06/2015 by ozzy2015 (1 review written)

Upon entering the showroom I was greeted by a friendly sales person. I was promptly sat down and asked what sort of car I was looking for and what my budget was. I was offered a cup of tea whilst Bev browsed through the current stock of cars. She asked me lots of questions in relation to what I needed the car for and then gave me her recommendations. Within ten minutes I was test driving, unbeknownst to me at the time my new car. The test drive was perfect, I wanted the car! The next stage was… Read Full Review

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★★★★★

“A great service”

Written on: 30/04/2015 by MaryLouiseJones (1 review written)

i purchased my car 8 months ago and I have just taken my car in today for its service and mot, the staff on the reception were very friendly and kept me up to date on the progress of my car and the work required. I was very surprised at what a good price I got charged as I had two other quotes from a main dealer and another garage and Carshop saved me around 30% on the prices I had received elsewhere. Very happy and I will be back next year for my service and mot and hopefully in a few years I… Read Full Review

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★★★★★

“Very pleased great car”

Written on: 26/04/2015 by Mickyandtom (1 review written)

went to a few car garages today in Norwich and luckily for us the Car shop were open on a Sunday as we could then sit in a few cars and drive three. Found a very nice car that was less money than we had seen in another garage today that was closed which is not good as we both work all week so only have weekends free. As I said though all was well and we have just bought a new car. Thank you so much car shop Norwich… Read Full Review

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★★★★★

“Friendly staff ”

Written on: 26/04/2015 by Sarahjones1988 (1 review written)

I was very impressed by staff and how nice everyone was. My partner commented how many customers seemed pleased with services as working in sales himself he notices these things and also said you could tell all the staff were happy to be there. Car was great and price was good so I am a very happy lady… Read Full Review

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★★★★☆

“C4 GP. Tale of the transporter.”

Written on: 19/04/2015 by JanaeDavis395 (1 review written)

I can not fault the staff for their customer service in the Norwich branch. We came into the branch to test drive a similar car and make arrangements for the vehicle to be brought up from Swindon. I chased up this by phone a few days later and was told that the vehicle's rear window was broken while on a transporter. The window could be fixed but there would be a delay as this had to go through the transporters insurance and could be 6 weeks. Swindon were not to release the car until the… Read Full Review

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★★★★★

“Really happy with service. Friendly staff”

Written on: 10/04/2015 by SLouise80 (1 review written)

I felt really looked after from the minute I walked in, I was offered a hot drink and the staff ran around to get cars I wanted to look at and put them next to each other for me to compare. I have been to other garages who have ignored me or I have had to do all the work and running around where this was very new and different. I will definitely use them for service as got my next mot on offer as I have just got a car. 5 stars thank you so much… Read Full Review

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★★★★☆

“Good service”

Written on: 30/03/2015 by Addison21 (1 review written)

Good experience, from early phone calls to meeting and the buying of the car. Pleasant professional, non threatening approach. … Read Full Review

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★★★★★

“Very Fast and Very Good”

Written on: 29/03/2015 by Victorszekler (1 review written)

I saw Ryan Camsey at the car shop and he provided an excellent service and got me my car right away. Very please and would come back again… Read Full Review

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★☆☆☆☆

“Happy to take you money but not pay you back !!!!!”

Written on: 26/03/2015 by Carlos173 (1 review written)

I would never recommend the car shop to ANYONE ! They are more than happy to take you money however if you are need a refund then you have to really push to get it back ! They also said they were going to call me back however 4 days late still no phone call. I has taken me a week to get my money back but however its still not in the bank ! DO NOT USE THE CAR SHOP!!!!!… Read Full Review

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★★★★★

“Outstandingly good service ”

Written on: 25/03/2015 by Cmdzw (1 review written)

I went in at 3.30 with four kids in tow, and they were amazingly polite, helpful and tolerant. We quickly established what I could afford and which type of vehicle, we arranged to come back the following day with hubby in tow, we settled o a car, wen we decided to finance and part ex through the car shop, they were second to none with their helpfulness in the norwixh branch, Once everything was filled in, signed and sealed, our new car, was cleaned and ready for us to collect, super dupa… Read Full Review

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★★★★★

“Great friendly advice ”

Written on: 24/03/2015 by Raffertyro1970 (1 review written)

Helped me pick my dream car and he was a great help to me thought the whole thing… Read Full Review

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★★★★★

“Good service”

Written on: 18/03/2015 by 114Ogle (1 review written)

Very helpful service. The lady that looked after us was approachable and friendly… Read Full Review

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★★★★★

“Very good, the person I dealt with was very helpful...”

Written on: 16/03/2015 by McDaniel34 (1 review written)

Really friendly and helpful, the person I dealt with at norwich went above and beyond to help us find our perfect car!… Read Full Review

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★★★★☆

“Good experience at the carshop Norwich”

Written on: 15/03/2015 by AshleyM15 (1 review written)

My latest experience when buying a car from the carshop Norwich was excellent, the staff were very obliging did not rush me as I took 5 cars out for a test drive. Until i finally found the car i wanted! the staff were polite and very helpful, and looked after me very well, This is the second car I have bought from the carshop Norwich and I will most definitely buy my next car from them too… Read Full Review

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★★★★★

“just bought a superb new car”

Written on: 15/03/2015 by GavinLangley (1 review written)

We were met at door by a young smiling guyHe asked us some basic questions about the type of car we were looking for and within minutes we were presented with a super looking VW Tiguan, went for a test drive, we had a good look around the car and it ticked all our boxes. his  job was complete - sold it well done… Read Full Review

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★☆☆☆☆

“Treated like idiots... ”

Written on: 15/03/2015 by SkylaHunt (1 review written)

After visiting the norwich store today . I was greeted by a salesman about 6 steps into the building . He introduced himself then asked " do you have an appointment ? " we said "no " . we then were asked to go to a computer . We said no thanks we would like to look around . You need an appointment to do that . As the cars are locked. We were told . We said thanks but no thanks . And the salesman said a comment to us . At this point I lost my cool with them. I spoke to a manager who was just… Read Full Review

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Stephenwelham's Comment

Written on: 25/03/2015

Hi - we're really sorry to hear you had a bad experience in our store. We've found that with so many cars in store it is easier and simpler for customers to sit and have a conversation with our sales consultant at the sales terminal when they arrive so we can find them all the cars that match their needs and then do all the hard work to bring the cars to them to view and test drive. Whilst we know this works a little differently to other dealers we have thousands of customers who have found this an easy and helpful way to find a car - check out our reviews on trustpilot. Customers are welcome to browse but we've found that they usually get frustrated and come back to speak to someone because they can't find a vehicle or want to look around it (vehicles are locked to ensure they remain in top condition ready to drive away). Our staff are trained to make friends and put customers at ease so that this initial approach, when you enter the store, isn't intimidating. Obviously something has gone wrong here and we're sorry.

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★★★★★

“New car”

Written on: 15/03/2015 by Stevegarland11 (1 review written)

car shop Norwich made it very easy for us to buy a new family car And the person I dealt with at car shop Norwich was very friendly and very professional would recommend them to anyone many thanks  team… Read Full Review

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★★★★★

“Great service and great staff ”

Written on: 03/03/2015 by jeremydavies (1 review written)

We had a fantastic experience at car shop Norwich, my mother wanted to buy an upgraded car we were talked through all the various options and was given the opportunity to test drive the car which we eventually bought. The service was fantastic throughout and the member of staff was polite and helpful … Read Full Review

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★★★★☆

“Easy car purchasing”

Written on: 01/03/2015

A friendly face welcomed us to the showroom and talked through what we were looking for which was helpful in identifying what we didn't want too. We had spotted some cars on the website in advance so we had done our homework. However our customer consultant was thorough and worked hard to find cars that met our needs. After choosing a car and taking it for a test drive, we decided to purchase it and although offered some extras (after all they are sales staff), there was no hard sell or… Read Full Review

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★★★★★

“Good customer service ”

Written on: 01/03/2015 by Jimmyleemyson (1 review written)

good customer service, nice motors, Quick and easy experience… Read Full Review

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