CarShop, Norwich Reviews
Latest Reviews
★★★★☆
“Friendly honest service, good range of cars”
Written on: 19/05/2013 by Fridaycomes (1 review written)
Norwich Carshop staff are friendly and don't rush you, they give you time to look and ponder. Prices are keen and you know where you are as no haggling over trade-in values. Certainly would come back when need another car. (read more)
★★★★★
“DEFIANTLY RECOMMEND CAR SHOP NORWICH ”
Written on: 18/05/2013 by damerell7
Was excellent service when first going to the carshop where josh made sure had a relaxing time while dealing with the car i was looking to buy , taken it out for a test drive and not forcing me to commit to buy or pushing me for my details and felt totally chilled out in what i was doing. once purchasing the car agreed with nathan it would be a week untill i could pick the car up which he was absoulty fine about and didnt hassle me in added things to the car such as warrentys and different... (read more)
★★★★☆
“Good value option”
Written on: 15/05/2013
Bought a 6 month old Focus for a good price with just 11,000 miles on clock. Generally very happy with whole process...however a big problem we have heard from others is that Car Shop envariably only sell the car with one key - which is no good if you and your other half want a copy of the key. key fobs are ridiculously expensive (£200) . We insisted on having a second key and demanded they wroite it into the sale contract, and refused to agree to the sale unless the second key issue was... (read more)
★★★★☆
“It was a delight to purchase my car with Car Shop Norwich”
Written on: 13/05/2013 by KimfromNorwich
My partner and I went to Car Shop Norwich to look for a replacement vehicle for him. The staff were very friendly, cheerful and helpful and after a couple of test drives we found the perfect vehicle for him. In the meantime I saw a car I liked and under no pressure from the sales staff I too went for a test drive. It wasn't the exact spec I wanted but they found me what I wanted at their Northampton branch and arranged for it to be brought over to Norwich for me to look out. I paid a... (read more)
★★★★★
“overall fantastic : ) ”
Written on: 04/05/2013 by Vicky21
Going into the car shop being a young female on her own with not much experience on cars is always a nervous experience but as soon as I walked in I was made 2 feel comfortable straight away by the man who greeted me. There was no pressure and you can take your time and ask as many questions (which I did) and there happy to answer! The team are soo friendly your made to feel part of the family. Defintly recommend to anyone! Overall an amazing experince. (read more)
★★★★☆
“Didnt know I was gonna end up with a Merc !”
Written on: 02/05/2013 by arichardson.gateway (1 review written)
But I'm extremely happy that I did ! Not only was it a great deal at carshop, but I'm loving the car too. Denny and Neil were both extremely helpful in making sure I got both the deal I needed and ultimately the car I wanted. I'm a happy shopper ! And I have to say that I'm not normally when parting with 'car' quantities of money ! (read more)
★★★★★
“buying a car from you”
Written on: 01/05/2013 by toyiQ
good service good all round good after care good sales vary happy with my car would go again takes the hassel out off buying a car (read more)
Lfurlong's Response to toyiQ's Review
Written on: 03/05/2013
Customer service, satisfaction and expectation is what we strive to achieve and I am delighted that we have achieved this with you.
Word of mouth is a crucial part of our ongoing development and I hope we can become your first port of call whenever you or a friend are looking for a vehicle in the future.
We do hope that you are continuing to enjoy your new car.
CarShop
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★★★★★
“My Car Shop Norwich Experience!”
Written on: 29/04/2013 by lisalillie (1 review written)
My husband had lost the use of a company car and we were currently down to one car which wasn't working out as we have three children that have to be ferried to school and other places, so we decided to look for another small car for me. We had looked online at The Car Shop and saw a few cars that fitted the bill,I wanted something that was going to be cheap to run petrol wise and was looking for cars that would only cost £20 a year to tax. We went up to Norwich and walked into the... (read more)
Lfurlong's Response to lisalillie's Review
Written on: 03/05/2013
Many thanks for your kind words. I am so pleased to hear that you have had an enjoyable experience whilst purchasing your vehicle and you managed to win one of our Easter prizes. We constantly strive to achieve the highest level of customer experience and I am glad that we have succeeded with you.
We do pride ourselves in the highest level of customer service & experience as we appreciate what a huge purchase this is for you, so are here to assist in every step of the way so that the whole transaction runs smoothly.
We look forward to welcoming you back when it comes to changing your vehicle again.I do hope that if any of your family and friends purchase a car based on your recommendation, you remember to get your £50.00 referral Voucher sent in to claim your reward!
We wish you many years of safe motoring.
CarShop.
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★★★★☆
“Choosing made simple”
Written on: 27/04/2013
I had a good idea about the type of car I wanted but not the specific make model etc. The service I was given helped me to narrow the field. When I decided not to purchase the cars available on one particular day there was no pressure or expectation placed on me. The following day I was contacted to be informed another car was in that might suit my requirements. It did and I bought it. I will go back again when the time comes to change my car (read more)
Lfurlong's Comment
Written on: 01/05/2013
Thank you for your positive feedback. We are pleased to hear that your experience here at CarShop has been a pleasant one and that your salesman found your ideal vehicle.
We appreciate what a huge purchase this is for all our customers and we will assist you every step of the way and we will try and source your ideal car from our group stock if we don't have any on site.
I do hope that you are still enjoying your new purchase from us. We look forward to seeing you again in the future, where we can hopefully assist you or your friends and family again.
Happy Motoring.
CarShop
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★★☆☆☆
“Awful after sales customer sales”
Written on: 19/04/2013
My partner and I found exactly the car we were looking for on our second visit to the Car Shop Norwich. Were sold the car by a friendly young man who answered all our questions. We didn't feel pressured at all to buy. Then organised the finance plan with a specialised financial advisor, all went smoothly. We took out a service plan with the Car Shop where you pay just under £10 a month for a yearly service. Sounded like a good deal and we were attracted to it being young homeowners as the... (read more)
Lfurlong's Comment
Written on: 01/05/2013
On behalf of CarShop I am sorry to hear that you have been left somewhat frustrated by your experience with us. It is always disappointing to hear when we have failed to satisfy a customers expectation.
We are sorry to hear that you have had a few issue with your vehicle a month after purchase and I can see that our Customer Service Department have assisted you with regards to the brakes. We understand your concern with the brakes and we are sorry that the main dealer gave you cause for concern and advise that you contact us directly within your guarantee period should you have any issues so we can assist you. I do believe we are waiting on the parcel shelf string for you and one of our Customer Experience Advisor's will be in touch when the part is in.
With regards to our hours. Our Customer Service Department operate within these hours so we can liaise with garages and parts departments the same day when arranging bookings. This helps so not to cause any further frustration out of hours as we cannot make any arrangements. Outside these hours our Customer Experience Department are here to continually assist any of our customers.
Thank you for taking the time to post your comments on this website as we appreciate all feedback whether positive or negative, to enable us not only to improve the quality of our service but to put into place any new procedures that will be beneficial to our customers.
CarShop.
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Showing 1 - 10 of 97 Reviews
★☆☆☆☆
“Pressured for personal details and rude”
Written on: 12/04/2013
As a customer, I generally like to take my time to purchase and simply browse whats on offer first before I ask for assistance. However, on arrival at CarShop I was harrassed and badgered for my personal details, even after asking the assistant to leave me alone. Not only this, but I was also told to wait there [at the computer area] whilst the salesman told his line manager that I wouldn't provide any details. I clearly carried on with my browse ignoring the first wave of rudeness. ... (read more)
Lfurlong's Comment
Written on: 17/04/2013
Thank you for taking the time to post your comments on this website.
I am sorry that you did not have a good experience whilst visiting our showroom. CarShop is dedicated to providing an excellent level of service and we appreciate any feedback whether positive or negative to enable us not only to improve the quality of our service but to put into place any new procedures that will be beneficial to our customers.
I would appreciate it if you could contact me on lorraine.furlong@carshop.co.uk to discuss your review as we are quite surprised that a member of staff would make such comments.
All our staff are highly trained to assist customers in helping them purchase their Ideal car in a none pressured selling environment. We ask that customers take a seat first so our consultants can take more detailed information on any particular car and budget they may have in mind. We have a large site here in Norwich and not all our customers can or want to walk round looking, especially when everything is available to view on the computers at the desk first.
Regarding your last statement , I can assure you and any of our customers that all the personal data we collect from our customers is for our business purposes only. We do not sell information to any other companies whatsoever.
As a company we have re branded and changed the way we sell cars after carrying out extensive surveys with all customers coming into each of our branches. Our quality used cars, competitive prices and our friendly staff are what makes us one of the leading used car supermarket retailers in the country.
Best Wishes
CarShop
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★★★★☆
“Buying a car”
Written on: 11/04/2013 by EPinky
Went to carshop just for 'a look' and ended up buying a car! Very friendly and good advice without being too 'pushy' unlike other companys. Got the car i wanted at a good price and traded my old one in and so far am very happy with my purchase! (read more)
Lfurlong's Response to EPinky's Review
Written on: 17/04/2013
Many thanks for your kind words. I am so pleased to hear that you have had an enjoyable experience whilst purchasing your vehicle.
We want all our customers to have the best buying experience that we can offer as we appreciate what a huge purchase this is.
We do hope to see you in the future when you are looking to purchase a new car. Don't forget your vouchers in your welcome pack should you recommend us to any of your friends or family buy a car from Carshop.
Happy Motoring.
CarShop
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★★★★★
“What a great experience - a REAL pleasure”
Written on: 10/04/2013 by CHURCHAC (2 reviews written)
We have purchased many motor vehicles in the past, usually from main dealers, but we decided to give 'Carshop' a try as we had no firm ideas on the model of vehicle that we wanted, but we had a good idea about what features we wanted. Having looked at the website, through various engines like Autotrader, it quickly became obvious that we could view lots of different vehicles side by side and make informed decisions on the spot. From the moment that we walked through the door and spoke to... (read more)
Lfurlong's Response to CHURCHAC's Review
Written on: 17/04/2013
On behalf of CarShop, I am so delighted to hear that your experience with us was a positive one!
We thank you for your kind words regarding the staff that assisted you in purchasing your ideal car. Customer service, satisfaction and expectation is what we strive to achieve and I am delighted that we have achieved this with you.
Word of mouth is a crucial part of our ongoing development and I hope we can become your first port of call whenever you or a friend are looking for a vehicle in the future.
I hope you are enjoying your new purchase and have many safe years of motoring.
CarShop.
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★★★★★
“Fast service”
Written on: 08/04/2013 by imcinally81 (1 review written)
Found a car on Autotrader located in the Norwich branch of Car Shop. Salesman found it on the system straight away and we took it for a test drive. Friendly non pushy athmosphere, very welcoming and polite. Related well to me and made a tea for the wife! Bought car, no worries nor hours of trying to sell add ons. Got a good deal as they did not offer much for my part exchange, which was surprising. Didn't like the fact they tried to offer peanuts for my car in part exchange but asked them to... (read more)
Imcinally81's Response to imcinally81's Review
Written on: 11/04/2013
Obviously wrote this before the ink had dried on my contract! Shocking after sales service. They 'forgot' to mot my car so hence I couldn't tax it in the city! It was difficult to contact the store and rarely did customer services pick up or call back (even to the point of saying someone had!)
They really were not very helpful at all in terms of solving their mistake and helping out the customer.
Unimpressed and will never return. What has made it worse is that they did not once apologise for their mistake and the fact that I have had to chase them wasting countless hours and phone calls.
Give this place a wide birth!
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Lfurlong's reply to Imcinally81's Comment
Written on: 17/04/2013
Dear Mr Mcinally,
Thank you for taking the time to post both your honest reviews on here and On behalf of CarShop I am sorry to hear that you have been left somewhat frustrated by your experience with us. It is always disappointing to hear when we have failed to satisfy a customers expectation and that no one initially apologised to you regarding your vehicle.
Firstly, I would just like to say that we did not forget the MOT on your vehicle, it was unfortunately not done in time before your collection. We do not have on site facilities to carry and we rely on local garages to carry out our MOT'S. We do apologise for failing to inform you before collection that this was not done and Ideally rearrange your appointment.
I can see that an MOT was arranged for you the following day which due to the short notice the time was not convenient for you and the Customer Service Department arranged with the garage for you to have this done later that day.
We do hope that you are enjoying your new car and once again we apologise for any inconvenience that we have caused.
Kind Regards
Lorraine Furlong
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Imcinally81's reply to Lfurlong's Comment
Written on: 18/04/2013
"The mot has seemed to be overlooked" sounds pretty much like you had forgot!
The mot was arranged after I had to juggle my holiday arrangements and take and collect the car myself! This was also a 30 minute journey both ways which I could of done without.
I notice still no apology for the mistake!
Regards
Ian
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Mrmuscle's Response to imcinally81's Review
Written on: 19/04/2013
Apologies for the fact your a complete melon. carshops the best!
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★★★★★
“Highly Recommended”
Written on: 04/04/2013 by majdalton (1 review written)
We had already done quite a lot of homework so we were pretty set on the make of car we wanted. However this didn't make the process any easier as we were very indecisive as to which vehicle we wanted - not a bad thing as I think if you're making a large purchase you need to be completely happy. The gentleman who greeted us at the door really gave us lots of space and time to make up our minds and at no time did we feel pressurized to buy. Infact if this had been the case, we would have... (read more)
Lfurlong's Response to majdalton's Review
Written on: 23/04/2013
Many thanks for your kind words. I am so pleased to hear that you have had an enjoyable experience whilst purchasing your vehicle.
We do pride ourselves in the highest level of customer service & experience as we appreciate what a huge purchase this is for you and we are here to assist in every step of the way so that the whole transaction runs smoothly - hence the need for the staff that assisted you in the purchase of your vehicle.
I do hope that if any of your friends purchase a car based on your recommendation, you remember to get your £50.00 referral Voucher sent in to claim your reward!
We hope to see you again in the future when you are ready to upgrade your car.
Happy Motoring
CarShop
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★★★★☆
“car trade at The Car Shop”
Written on: 03/04/2013
We only popped in to do our "homework". We were met by a friendly salesperson who listened to what we wanted and needed the car for. He gave us some suggestions and we were able to test drive the model we liked. There was no hassling for us to sign or pay for anything there and then. Everything was explained fully and clearly - legal bits and finance(which we did not want). The trade-in of our old vehicle was very reasonable. We are pleased with our new car and it made what is normally... (read more)
Lfurlong's Comment
Written on: 23/04/2013
Thank you for your positive feedback. We are pleased to hear that your experience here at CarShop has been a pleasant one and that your salesman found your ideal vehicle.
I do hope that you are still enjoying your new purchase from us and We look forward to seeing you again in the future, where we can hopefully assist you or your friends and family again.
Don't forget your vouchers should you refer..
CarShop
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★★★★☆
“Quick, Efficient and helpful”
Written on: 29/03/2013 by ClaireCurtis
My experience using the Car shop was very positive. From the minute I entered the doors the staff of the Car shop were very friendly and helpful, listening to my car needs and helping find the right car for me. I was very happy with the car I bought and the overall experience of using the Car shop (read more)
Lfurlong's Response to ClaireCurtis's Review
Written on: 23/04/2013
Hello
Thank you for taking the time to post your review. Customer service, satisfaction and expectation is what we strive to achieve and I am delighted that we have achieved this with you.
I am glad we were able to find you the car of your choice and what was best for your needs.
I do hope that you are still enjoying your new purchase from us. I do hope that if any of your friends purchase a car based on your recommendation, you remember to get your £50.00 referral Voucher sent in to claim your reward.
We look forward to seeing you next time you are ready to change your car.
CarShop
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★★☆☆☆
“Do not trust”
Written on: 26/03/2013 by tyrone147 (1 review written)
I would have to agree with all the poor reviews on here about the Carshop in Norwich, staff are very untrained in knowledge of cars and car sales. Was not happy with several things on the car and agreed with sales staff that I would only purchase if the work had been carried out, work included near illegal tyres, paint chips, car not valeted before collection and stone chips in windscreen. paint chips were touched up, very poorly, windscreen chips were filled in but they scuffed paintwork... (read more)
★★★★★
“buy a car at the right price.”
Written on: 24/03/2013
I found this a new experience , having always bought my cars at a dealership. It was nice to be met by the person who deals with you and to left alone whilst looking at the vehicles. Having chosen my vehicle it was dealt with quickly and efficiently by all concerned . I had the vehicle specially cleaned and covered with whatever and proceeded to have 1 years guarantee ( about £600 extra) But still the vehicle was cheaper than elsewhere. I would reccomend CAR SHOP to anyone. (read more)
Lfurlong's Comment
Written on: 25/03/2013
Many thanks for your kind words. I am so pleased to hear that you have had an enjoyable experience whilst purchasing your vehicle. We constantly strive to achieve the highest level of customer experience and I am glad that we have succeeded with you.
We do hope you are continuing to enjoy your new vehicle and hope to see you next time when you are ready to renew your car. Don't forget to use your vouchers in your welcome pack.
Happy Motoring
CarShop
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★★★★★
“Really good,clean and inviting place to shop for car ”
Written on: 24/03/2013
Went to the Norwich car shop on the off chance to find a nice car, at a good price,we all love a good deal at the moment,we walked in though the main door and was greeted by a smart you chap who took down all the information on what was best for me,not what was best for the Car Shop, he did not try to sell me what would be no good for me. (read more)
Lfurlong's Comment
Written on: 25/03/2013
Thank you for your positive feedback. We are pleased to hear that your experience here at CarShop has been a pleasant one and that your salesman found your ideal vehicle from the many cars we hold in stock.
At the core of our business is our Best Price, Best Choice, Best Quality promise so you know what you are getting with a vehicle from us.
Be sure to use your vouchers if family or friends are looking for a new vehicle and you recommend CarShop.
We hope that you are continuing to enjoy your new car and we hope to see you in the near future when you are ready to change your car.
Kind Regards
CarShop
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Showing 11 - 20 of 97 Reviews
★★★★☆
“Pleased, eventually!”
Written on: 19/03/2013
I saw the vehicle I was interested in online. I reserved the vehicle with a £99 deposit and then went on a 115 mile trip from Essex to Norwich to view and test drive the vehicle. Enjoyed the test drive but was not happy with the presentation of the vehicle, some paintwork and leather upholstery damage. Also the puncture repair kit was missing. The sales staff tried to find me a similar vehicle in their stock but this was the only vehicle they had. I was going to walk away but the manager of... (read more)
Lfurlong's Comment
Written on: 25/03/2013
Thank you for taking the time to post an honest review about your buying experience and that the work was done to your satisfaction.
We are sorry that you were delayed on collection due to the MOT error on our part.
We have passed on your kind words regarding our Customer Experience Advisor Britt and we are happy that she has assisted you efficiently. We strive to achieve the highest level of Customer Service and appreciate all feedback as this helps us to improve on our services.
We do hope that you are still enjoying your new car and hope that if any of your friends purchase a car based on your recommendation, you remember to get your £50.00 referral Voucher sent in to claim your reward!
Happy Motoring
CarShop
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★☆☆☆☆
“Just awful”
Written on: 18/03/2013
Really, just awful. Car buying for losers. Pressured into buying a second rate car is the aim (read more)
Lfurlong's Comment
Written on: 25/03/2013
On behalf of CarShop I am sorry to hear that you have been left somewhat frustrated by your experience with us. It is always disappointing to hear when we have failed to satisfy a customers expectation.
The Carshop is dedicated to providing an excellent level of service and we appreciate any feedback whether positive or negative, to enable us not only to improve the quality of our service but to put into place any new procedures that will be beneficial to our customers. All our sales staff are highly trained and all customers are left alone to view and make an informed decision should they wish to purchase a quality used car.
I would appreciate if you would take the time to email me on lorraine.furlong@carshop.co.uk if you can remember the name of the person you had been dealing with that day as it's not our policy to pressure sell.
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★☆☆☆☆
“'Bandits'”
Written on: 16/03/2013 by Nocomeback (1 review written)
Valuation Reference; CSOVAL-10032013132529417607.I was quoted online that my 2008 C-MAX with 28220mls on the clock and in very good nick was worth between £4536 and £5350. So appointment made of I trot only to be told by young man it was only worth £4356 when I protested he informed me that that was the quote from the auction house, yes you guessed it I was straight out the door. Went to Buy Any Car guess what? £4750 and the fee was not payable upfront but deducted from payment. ... (read more)
★★★★★
“Good experience”
Written on: 16/03/2013
Did my research online first, went in knowing what I was looking for. The sales staff very helpful, let me look round the two cars I was interested in without interference. Booked a test drive for the next day, again no hard sell. Took a couple of days to consider the deal, checked around for other finance options and bought the car. My only niggle is the time that it takes to process the sale and collection, once you have said yes. Overall a good experience, when the time comes to change... (read more)
Lfurlong's Comment
Written on: 25/03/2013
On behalf of CarShop, I am delighted to hear that your experience with us was a positive one!
We do pride ourselves in the highest level of customer service & experience as we appreciate what a huge purchase this is for you, so are here to assist in every step of the way so that the whole transaction runs smoothly - hence the need for the staff that assisted you in the purchase of your vehicle.
Word of mouth is a crucial part of our ongoing development and I hope we can become your first port of call whenever you or a friend are looking for a vehicle in the future. Don't forget to send your vouchers in.
Many Thanks
CarShop
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★★★★★
“[name removed] has helped us on the purchase of two...”
Written on: 15/03/2013
[name removed] has helped us on the purchase of two cars and have found him to be enthusiastic, knowledgeable about the vehicles and ready to listen to what is wanted. Cant praise him enough. Although it was a long time after sorting out the vehicle we wanted to the final stage of purchase. This is very much there downfall. (read more)
★☆☆☆☆
“liars”
Written on: 14/03/2013
backed out of a purchase today, 11k, they have tried to hide the origin of the car, lied about its service history, nothing in the service book only a printout on cheap print out paper (my 9 year old daughter could have produced better in 30 seconds) tried to hide its previous owner, euro car! told me it was a x lease car, no, x renter! make sure you check all documents before buying, pat at Norwich (nice guy) really tried to keep the paperwork to himself, shame i reached over took it of... (read more)
★★★★★
“Great selection and helpful staff”
Written on: 07/03/2013 by MRMUSCLE (1 review written)
Went along to the car shop to look at a vehicle i reserved on line. The whole process was very well structured but i can see how unintelligent people can see it as being pushy. I've bought a lot of cars in my time and must say that this was an easy way of buying. I have been criticle on some negative reviews about car shop as i simply couldnt fault the company. (read more)
★★★★☆
“A very satisfied customer.”
Written on: 02/03/2013 by DavidGC. (1 review written)
After purchasing a Nissan Qashqa this week from The Car Shop,Norwich would like to thank [name removed] for the profesional way we were helped to find the car of our choice. The business Manager, [names removed] both came in there own time to finalise the purchase and Karen taking me to the DVLC to register and tax the vehicle on her day off. When the keys were handed over I was also given a demo on the varios features of the car including the setting up of the blue tooth to my mobile... (read more)
Lfurlong's Response to DavidGC.'s Review
Written on: 07/03/2013
Hello, Thank you for taking the time to post your comments regarding your new purchase and your kind words regarding our staff.
We are very happy to hear that we have helped you find your ideal car and that each department dealt with you efficiently and went the extra mile to assist you.
On behalf of the staff here we wish you many happy and safe years of motoring and hope to see you again when you are ready to change your car.
Many Thanks
Carshop
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★★★★★
“Car Buying Experience”
Written on: 28/02/2013 by Shocks2 (1 review written)
Loads of cars to see and very friendly staff. No pressure to buy and prices were very good. I will definitely be looking to buy in the near future and expect Car Shop to be my first port of call. (read more)
★★★★☆
“Great Customer Service”
Written on: 28/02/2013
Last year bought a car from Car Shop, the salesman was very helpful, this included going to Doncaster to pick up a slightly different model which I went on to buy. Slight confusuion over the transfer of the private plate, but this was due to a new member of staff, all sorted very quickly. (read more)
See next 10 reviews
Showing 21 - 30 of 97 Reviews
★★★★☆
“Good Buying Experience”
Written on: 28/02/2013
Went into the showroom on the off chance as we'd been out shopping. We had a pretty good idea of what we were looking for, and was fully expecting to be able to browse, but instead was approached by a polite and pleasant salesperson who was keen to assist us. After realising that our budget couldn't quite stretch to what we had in mind, he presented us with some cheaper alternatives we hadn't even considered, one that ended up being the car we bought. We got offered an excellent price for my... (read more)
★☆☆☆☆
“Buyer be carefull”
Written on: 27/02/2013
Give my £300 back!! was told car was x disability, NOT was x eurocar renter, HPI clear!!! i found out car had been involved in a major front impact, no servive history in the service book, i could go on, Been trying to get my monie back for over 1 month! amazing how many days the Norwich manager Jason Watts has off!!! and dosent return messages left. Bunch of lies they tell you about the history of the car. cheap? for a reason pay a bit more and dont get had.... (read more)
★★★★☆
“OK - Could be Better - Tesco for Cars”
Written on: 27/02/2013 by DanielChapman (1 review written)
Got my car from Norwich Car Shop. went to have a look around and got pounced on by the MANY sales staff waiting for you. Can not stand pushy sales staff so this was the worse thing for me, I like to browse and then ask staff when I am ready. The salesman after jumping on us thought after a couple of questions he could tell us what we wanted! Luckily we had spent a while looking on line and knew what we really wanted. So while he went to ask someone else what we should look at, i'd pulled up... (read more)
Mrmuscle's Response to DanielChapman's Review
Written on: 07/03/2013
SALES STAFF DOING WHAT THEIR PAID TO DO. NOT PUSHY BUT ASSERTIVE AND READY TO HELP CUSTOMERS MAKE AN INFORMED BUYING DECISION.
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★★★★☆
“WOULD I BUY AGAIN FROM THE CARSHOP?”
Written on: 27/02/2013
[name removed] who took us through choosing a car was patient and excellent at her job and it is mainly because of her i would recommend you AGAIN. unfortunately when collecting the car the vehicle documents were not available for a further four days with continued broken promises that it would arrive the next DAY. the staff did the best they could and were very polite but it did take the edge off my first experience with the CARSHOP. it is because of this that i would only rate the... (read more)
★☆☆☆☆
“worcest buying experience”
Written on: 26/02/2013
shocking buying experience from a national car shop in the UK, walked in to the shop more than a dozen times for the purchase and lost money at the end.Never met this much disrespectfull staff member anywhere before, lost money without a reason, never ever again go near to car shop, never recommend My car is working good, that is the only thing makes me happy, that is defenitely not because of Carshop, but BMW (read more)
★★★★☆
“Easy”
Written on: 26/02/2013 by KevinBurgess
If you like to take all the problems away. Getting a newer car at the right price this is the place to come no hard sell. (read more)
Sunilprasad's Response to KevinBurgess's Review
Written on: 26/02/2013
the worcest experience ever with a purchase, never use again, and never ever recommend, with a purchase of BMW 3series in july 2012
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★★★★★
“A good experience at the Norwich Car Shop.”
Written on: 26/02/2013
Having always been a little wary of car dealers, it was a pleasant surprise to experience the Car Shop attitude. There was no pushy selling and help and information was readily available from knowledgable staff. I was mildy surprised at the reasonable trade in offer which I had originally been quoted via an online valuation and which was honoured on site. The whole deal was completed in one afternoon and various options were offered and fully explained, overall I rate this as a very good... (read more)
★★★☆☆
“Not transparent enough !”
Written on: 26/02/2013 by Pageant
I dont tend to change my car very often, and then usually at a main dealer, foolishly I assumed that generally speaking, the format would be similar, not so. Certain aspects of the deal seem to be withheld until it was at the closing stages, by then I suppose I had bonded with shiny new car,so shrug shoulders and accept, items that come to mind are, as a previous reviewer states it was raining, (big mistake to buy under those conditions) If someone had just said, what you see is what you... (read more)
★★★★☆
“Love my Vauxhall Corsa”
Written on: 26/02/2013 by chrisclare53 (1 review written)
I purchased my car from Carshop way back in July last year, a very nice young lady took me through the process and was very patient as I kept changing my mind about what sort of car I want, in the end we went outside to look around and I found the car I wanted and went for a test drive, it was a dream to drive. Although I didn't make my purchase there and then, I wanted to go away and think things through, I'm glad I did as I checked their finance deals on line and found out you have to pay... (read more)
★★★★☆
“Great choice, something for everyone”
Written on: 26/02/2013 by jgopee (1 review written)
Spoilt for choice with cars for every pocket on offer. Could test drive as many as we wanted and didn't feel pressured into buying the first car we liked. Friendly and helpful staff and good value for money considering it is a large dealer. Only negative, once we agreed on a car the payment process involved many steps that felt like cheap sales tactics (i.e. extended warranty, fabric protection, special coat to protect paint, etc.). Overall good experience and would be happy to recommend to... (read more)
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Showing 31 - 40 of 97 Reviews
★★★★★
“Very easy purchase”
Written on: 26/02/2013 by Davidnorfolk
I went into the car shop knowing exactly what sort of car I was looking for and what my budget was. I was shown around three cars which were suitably by a very pleasant salesman who listened to what I required and didn't try to sell me something else or more expensive than what I wanted. I went away to think about what I'd seen and kept an eye on the website and saw a car was coming in to Norwich which I rang about and was told it would be ready to see the next morning. I saw the car and... (read more)
★★★★★
“Will use next time”
Written on: 26/02/2013 by 9876 (1 review written)
Found exactly the right car with low mileage at much lower price than expected. Customer service was excellent and very thorough and car was ready at time to suit us. Presentation of car at pick up was excellent. An even better experience might have included car already taxed when we picked it up and a full tank of petrol, even if this had to be added onto the price. The showroom is very big and quite was tricky to keep pur children contained and happy. We will certainly go back when we... (read more)
★★★★★
“Easiest way to sell my car”
Written on: 26/02/2013
Just like it says on the tin! I took the car in with an idea of what it was worth. The figure offered did not disappoint so agreed on the spot to sell. The cheque was quickly forthcoming, and in my hands before I had finished my coffee. Friendly efficient service. Was the car special? not really.It was ten years old and had 65k on the clock. Overall, a nice non-pressurised way of disposing with my old car. Certainly better than arguing with salesmen for part exchange prices or being worried... (read more)
★★★★★
“Restored my faith in car dealers!”
Written on: 26/02/2013
After being sold a dodgy car by another dealer I headed for The Car Shop to see what they could do for me. Result was helpful staff who listened to my requirements, selected vehicles that were suited to my needs and budget. They gave good information on features of cars I test drove and didn't rush me when I kept changing my mind. They gave very good advice on all finance options with no pressure to choose any particular one. I ended up with a car I was happy with at a price I could... (read more)
★★★★☆
“Good Experience”
Written on: 26/02/2013
We found the staff at the Carshop very pleasant, helpful and knowledgeable. We don't dither about when buying cars so we appreciated the speed of our transaction. Having decided on a vehicle and price for trade in , the car was ready for collection next day. Overall a good experience.Will go there again when the time comes. (read more)
★★★★★
“CAR SHOP ARE THE BEST”
Written on: 26/02/2013
I recently bought a car from Norwich,Quite an experience, handled very professionally and all done with the customer in mind through out the process.Any problems were sorted without any fuss.MANY THANKS,D.Coleman. (read more)
★★★☆☆
“All went well for a supermarket”
Written on: 26/02/2013 by bluetitan (1 review written)
We had very little problem trading in our Volvo V70 although I think the trade in price was a bit low. I liked the fact we drove away our new car the same day and it's been trouble free since then. My only gripe is we paid for the body and seats treatment and I don't think is was done by the fact that water soakes straight into the seat when its meant to sit on top allowing removal also we never received our £50 introduce a friend ( and they did buy a car). (read more)
★★★★☆
“A Great Experience”
Written on: 26/02/2013 by scottmac133 (1 review written)
I really recommend the team at Car Shop Norwich. The whole process from start to finish was painless. Our new car was ready for collection in days. All the thanks goes to Paddy and Heidi. It was a pleasure dealing with them. I had a couple of teething problems with the car also which were fixed within 24 hours. (read more)
Lfurlong's Response to scottmac133's Review
Written on: 07/03/2013
Many thanks for your kind words. I am so pleased to hear that you have had an enjoyable experience whilst purchasing your vehicle.
We constantly strive to achieve the highest level of customer experience and I am glad that we have succeeded with you and that the problem you had was resolved quickly.
We do hope that you are enjoying your new purchase and hope to see you or your friends and family in the future when you decide to upgrade your vehicle.
Don't forget to send in your vouchers!!
Carshop.
Reply to this comment
★★★★☆
“Fab services, fast delivery”
Written on: 26/02/2013 by Smithylou (1 review written)
I saw the car i wanted online. Set the ball rolling to buy it. Was called up and advised i could have it delivered in a few days. Ask for it to be dleivered to my husbands work after 10am. The night before it was due to be dlivered, my husband got a call to say there was no tax on the car and we had paid for 12 months tax. Was advised that they would try and get it sorted the next day.They did manage to sort the tax and the car was delivered after 4pm. Car is fab, the only thing is we... (read more)
★★★★★
“Very Smooth”
Written on: 26/02/2013
I must admit that I did a lot of research on the net looking for the car I had in mind and wasn't going to be swayed! So therefore it was quite easy, went in, gave them the model etc, price range and was shown 2 or 3. Made my choice took it for a test drive, came back and paid the deposit. Arranged to pick it up a few days later after it had been treated with the Gard X and that was it. No problems at all and haven't had any problems with the car since I bought it last October. All in all a... (read more)
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Showing 41 - 50 of 97 Reviews
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Lfurlong's Response to arichardson.gateway's Review
Written on: 03/05/2013
Thank you for your positive feedback. We are pleased to hear that your experience here at CarShop has been a pleasant one and that your salesman found your ideal vehicle.
We do pride ourselves in the highest level of customer service & experience as we appreciate what a huge purchase this is for you, so are here to assist in every step of the way so that the whole transaction runs smoothly - hence the need for the staff that assisted you in the purchase of your vehicle.
I do hope that you are still enjoying your new purchase from us. We look forward to seeing you again in the future, where we can hopefully assist you or your friends and family again.
We promise not to be beaten on price - so please spread the word to all your family and friends and start to claim your £50.00 rewards every time somebody purchases a car from us that you have recommended.
Happy Motoring
Carshop