Trustpilot reviews Thanks for your review! Big Motoring World - Leeds Add photo Your review is pending.Read more Rob Top 9 reviews GB Rated 1 out of 5 stars What an absolutely Vile policy!! What an absolutely Vile policy!! You cannot look around without an appointment and an escort, in the form of a PUSHY SALESMAN that will literally pressure you into taking a car from this terrible company! How dare they not let you look without the added pressure from a slimy salesman, no doubt on commission? DO NOT WASTE YOUR TIME. They literally bribe you with an underhand technique and we must NOT ACCEPT SUCH REPULSIVE BEHAVIOUR. Minus one stars. They made us, plus the visitors before us leave feeling confused and ANGRY because it's OBVIOUSLY a sly technique so that they have got you right where they want you. ???? I hope they go out of business.

When I came to pick up my car they told me, there online banking is down so I need to come back a different day! (After I confirmed with them I can collect the car ) So they showed me my car and toke me to the other branch and I asked if there are 2 keys with the car and the lady showed me 2 keys , but when I had time after 2 days to pick up the car they only give me 1 key and I asked where is the second key they told me only one key is guaranteed! so I told them I was here on Sunday and you couldn't give me my car! And on Sunday I saw 2 keys and now you giving me only one??? So he looked in the files and told me he can see there are 2 keys but he can't find it but if he will find it he will send it to me via Royal Mail first class And I'm still waiting for it..... Very bad service there ! I contacted them a few times and no response regarding my key I would recommend after reading all reviews Don't buy by them! Don't think like I did! that for me all will go smoothly

Purchased a vehicle on 12th August 17, sales staff polite BUT do not have sufficient information nor experience to offer help and useful assistance. The vehicle we bought was shown upon the web and description in vehicle to come with a specific Sat Nav system confirmed b the salesman. Upon attending as informed collection centre to fill out required paperwork and having paid for vehicle told that there was no Sat Nav SD card for the vehicle. Disputed this as it was clear upon sales description and when i spoke with duty sales manager who refused to speak as i was TOO LOUD then proceeded to be rude to my wife. (All within hearing of collection team staff and on their CCTV) Childish behaviour of the duty manager who obviously still lives at home with his parents and using this as a power trip told my wife words to the effect of 'like it or lump it' and the informed we would be offered refund minus near 200 pound admit fee we had paid. No apology offered either at time or since i made complaint. On a positive note after sales were brilliant and this simple matter resolved within several days. The rudeness and ignorance of a single member of staff puts me off and unable to recommend to others as he may be that salesman who costs you a lot of money.

Arrived at the blue bell site to be "greeted" by someone with little or no interest in being there , don't get me wrong I wasn't looking for the stereotypical salesman , explained the car that we were looking for and was shown it position in the dusty yard , what a disappointment the car was , not cheap , in line with the others available on the net , was only aloud to move forward a cars length to inspect , no test drive allowed despite mine having i.d as per email confirmation, not that I would have taken it anywhere as the tyres were illegal , when i pointed this out to the salesperson I was assured that all of the tyres were legal , in my experience a tyre that has worn below the wear bar and has chunks , literally chunks ! Out of the tyre wall on every tyre will end up in an immediate spend on the way home should you still be of a mind to spend 12k on an apparent auction/fleet run on - will not be returning or recommending to anyone

Do not buy.. cow boys. Made a appointment to buy a car drived two hours got told the car was sold 2 hours before we made the appointment. Got spoken to by what he said was the owner. No sorry or explanation what so ever.. staff laughing when driving off.. honestly do not waste your time

I purchased a low mileage 2013 Mercedes-Benz E220 estate 2 months ago. The car is like new and has proved to be a very good. The price was thousands less than a main dealer, so I was very pleased I looked at Big Motoring World. The range of cars was superb and all well presented.The customer service was good and I had a very helpful salesman show me the car. He was not pushy and let me take my time to look over and under the vehicle. When I was completely satisfied he took me for a test drive. On returning I asked for a valuation of my existing Mercedes. I know I could have got more by selling privately, but the price offered was quite good, so I decided to accept to speed up the transaction. A few days later I collected the car and again received excellent service. I have already recommended Big Motoring World to my friends and will definitely return in the future.

I had no issues, salesman Waris was helpful but professional, the support team polite and did exactly what was offered. Many thanks.

The sales experience was nothing short of excellent - he took me through all the options available to me, and really took time to understand what I was looking for from a car. His recommendations were based on servicing me and not trying to sell the most expensive car. Nothing was too much trouble and I enjoyed the experience.... if he is on site, ask for him!

The car I purchased was very competitively priced (BMW 116d). I checked the service record with BMW and it was correct and genuine. The mileage was quite high for the age but was reflected in the price. Overall, a good buy. The showrooms and the collection centre that they have are impressive. Overall, much better than some other car supermarkets. Generally, the staff are courteous. However, I was not impressed with the customer service attitude of the manager I dealt with, but that did not put me off as I went to buy a car, not to drink tea with the sales staff. (In fact, they offer you nice beverages in their state of the art showroom and collection centre). I would not purchase anything else with the car (warranties and other frills that you have to pay for). Impressed with the speed of the transaction, car was ready for collection the same day.They don't offer you delivery, discounts on the price. So, don't bother bargaining, WYSIWYG. In summary, if you do your homework and deal with them smartly you will end up with a good deal.

Coral and team made a huge effort with my wifes christmas present and made her day when it was presented to her !

Happy with service and happy with car. Purchased a 2013 Mercedes E220 coupe in Sept 2016. Mileage was low and one previous owner, priced at a very reasonable price so I bought it as soon as it left preparation. The customer service was good. He wasn't pushy and did tell me about the admin fee added to the final price, which I was already aware of. He did try to sell additional warranty and give me a deal on this but I stuck to my 3 month warranty as standard. 3 months on and the car is still great. I did have a problem with the boot lid opening from the remote key fob and got a quick response from BMWorld who contacted the warranties 2000 standard 3 month warranty. Warranty doesn't include diagnosis so could pay £50-100 for that and it has an initial excess of £100 so want worth going to check out. Also the labour for the warranty is up to £50 per hour so useless if you need to take to a dealer such as an electrival issue. All in all I'm happy with my purchase from BMWorld and I would recommend my friends or family to buy from there. However the warranty provide for first 3 months does let it down at bit as there's limitations to it. Best bet is to buy warranty. I was a bit sceptical to buy from BMWorld as some reviews nearly put me off- but if you buy a car with over 80k miles with 3 owners etc you can expect to get a mint well looked after car. So I'm glad I bought from them in the end.

We visited Big Motoring World last week after viewing cars at Car Giant in White City. We were looking to replace a 2007 BMW 740LD with a newer BMW. This is not a place to browse cars, you must do your homework first with Autotrader.com etc and visit with a short list to see. The range at both locations were similar except the cars at Big Motoring World were in much better condition and cheaper. We finally picked a 730d M Sport which we are very happy with. All in all, the customer experience at Big Motoring World was far better than Car Giant, the staff were attentive and knowledgeable, and I will definitely be back in five years’ time. Highly recommended. Extra thanks to all the girls & boys for looking after us so well.

I recently bought an Audi A3 only had the 3 month warrenty and as you have guessed 2 weeks after that the car broke down, had to be rescued by rac who towed me to nearest garage, they have said its an injection fault and will cost me £300 i phoned Big motoring world hoping for a bit of compassion as only 2 weeks over the warrenty but no joy maybe if i hadn't had a holiday i would have made it. Not very good customer service in my opinion but you live and learn.