Big Motoring World Reviews - www.bigmotoringworld.co.uk

Big Motoring World Service Centre, Snodland By Pass, Snodland, ME6 5SL
01634248644
★★★★☆
4.2 / 5
90% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“Great buying experience ”

Written on: 17/01/2015 by Warren1995 (1 review written)

Good and easy transaction, salesmen was not pushy, very happy with car and would highly recommend!… Read Full Review

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★★★★☆

“From Viewing to Driving Away in Under a day!”

Written on: 14/01/2015 by BADA7269 (1 review written)

We went to have a look as we had come across the web site while searching for a BMW Convertible. So many to choose from it is almost impossible not to find what you are looking for....Or what you didn't even know you were looking for! This has been the most I have spent on a car so we took our time looking but they were patient and let you use their facilities and computers to research things like insurance and running costs. Once we decided and purchased we became inpatient and wanted to take… Read Full Review

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★★★★★

“Fantastic”

Written on: 13/01/2015 by AnnabelleQuinn123 (1 review written)

Great service, great price and I love my car - Thanks Big Motoring World… Read Full Review

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★★★★★

“Great service offered. Definitely recommend ”

Written on: 13/01/2015 by Jamesdesmond (1 review written)

From the start of the process I found the customer support team to be very good from arranging a suitable time for me to see the cars to offering advice while at the showroom. Made me feel welcome on arrival and the sales man was helpful and friendly offering great advise and recommendations that were tailored to my needs. I Got the car I wanted for a good price. I would recommend the warranty on offer as it is a good value. I do not think the prices can be beaten I did a lot of research… Read Full Review

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★★★★★

“Very good all-round!”

Written on: 13/01/2015 by TomRichford (1 review written)

The showroom and sales team are very helpful and good at what they do. The communication from browsing the cars to driving away was spot on. they offer a very slick operation and some excellent cars for all drivers. Have already recommended to a number of different friends… Read Full Review

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★★★★☆

“Love my new car!”

Written on: 13/01/2015

hadn't been looking long for a new car, but came across the BMW website that had a few cars that ticked most of my want boxes, so arranged a visit with my husband. we were not planning on buying a car there and then, we were just looking to see what we can get for our money. We received a warm welcome, and we sat down with the sales guy to discuss our wants and needs. whilst we were narrowing down the search we were offered hot drinks, which were very welcome as it was a bit of a grotty day… Read Full Review

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★★★★★

“Over the moon”

Written on: 22/10/2014 by GianniPerkins (1 review written)

I am over the moon with the quality of our new car we purchased the other week. The service received from a female member of staff was truly second to none. We would highly recommend doing business with this company. Thank you Big Motoring World… Read Full Review

Slimwhit's Comment

Written on: 03/01/2015

I spent over £22,000 on a nice car here but didn't find the place friendly at all. All I got from the manager was how little he was making on the sale. It's not my fault it's taken the company half a year to sell this car I have just bought and no I didn't see anyone offering me much welcome when I turned up. I have no complaints on the lovely car, but didn't like the attitude of the manager when I dared to barter the price. Why don't they get rid of this annoying £142.30 'fee' for buying a car there and just add it on to the price? They lose out in the end as I wouldn't recommend this company to anybody and will buy my next car elsewhere.

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★★★★☆

“Really, really impressed ”

Written on: 07/09/2014 by Dwilssey (1 review written)

Big Motoring World provided me with great customer service which was great but what really got me was the fact they provided me with coffee and biscuits while I waited and took me through the car with no complaints! Great service- so impressed!… Read Full Review

Snodlandavenger's Response to Dwilssey's Review

Written on: 21/09/2014

You're handing over thousands of pounds for a used car but what really got you was the fact they gave you coffee and biscuits?? You certainly bring a whole new meaning to the phrase "easily pleased".

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★★★★☆

“thumbs up”

Written on: 03/09/2014 by ebskiz (1 review written)

It was a great overall experience. The 5 series we purchased is a great car and is like new. Will come back when it's time to change the car again… Read Full Review

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★★★★★

“Lovely staff”

Written on: 28/08/2014 by joshmcking (1 review written)

Recently used Big Motoring World Group. Very quick and efficient. The staff were lovely, very knowledgeable and gave great customer service. Highlight was the customer service received at the collection centre. Used this company to buy a BMW. Would recommend to family and friends. … Read Full Review

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★★★★☆

“Good”

Written on: 28/08/2014 by nkHaley474 (1 review written)

My experience with this company was very good and the cars are in great condition. Such arrange of cars to choose from and they all look new. Staff are friendly and helpful and have great service skills. Thankyou big motoring world… Read Full Review

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★★★★☆

“I collected a car from Big Motoring world a few days...”

Written on: 28/08/2014 by 1953Rhodes (1 review written)

I collected a car from Big Motoring world a few days ago and was very happy with the company. Salesmen were great and not pushy at all. They listened to what I had to say and provided me with a car that fit my description. Everyone was friendly and assisted me with any questions I had. When I went to collect my car at the collection site, I was welcomed by very friendly young ladies who assisted me with completing my paperwork and they handed me the car. I was also given a map and directions to… Read Full Review

Snodlandavenger's Comment

Written on: 21/09/2014

So Big Motoring World were quite happy to supply you with an untaxed vehicle which you subsequently drove off in. Oops - perhaps not one of the best things to confess on an open forum.

Driving a car on public roads without tax is illegal unless the vehicle is being driven to a pre-arranged MOT test. Big Motoring World's "customer service" may offer fabulous coffee and biscuits, but they appear unable to ensure customers' vehicles are actually legal to drive on the road.

Perhaps the staff at Big Motoring World should attend a course in elementary road traffic law before handing over any more cars to gullible punters.

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★☆☆☆☆

“DO NOT EVER BUY A CAR FROM THIS COMPANY!!! ”

Written on: 26/08/2014 by MacLeanuo483 (1 review written)

I will start this post the wrong way round for the simple reason of- DO NOT EVER BUY A CAR FROM THIS COMPANY!!! WHY? Well let me now explain. I went along to this company (CAN’T EVEN BRING MYSELF TO SAY THEIR NAME!!) looking for a 3 series tourer and a 5 series saloon, however and surprise surprise neither of these cars existed (given a story of lots of sales so they shift cars quicker than they can update their website and then looking through stock list, blah blah blah……and hence why… Read Full Review

Bigmotoringworld's Comment

Written on: 28/08/2014

Hi,

Thank you for taking the time to leave us your feedback.

We have investigated the matter at hand and we believe that we have located your case. From what we understand, your vehicle requires new parts which are on order and due for delivery. We apologise for the transmission issue you have with your vehicle. At Big Motoring World, we inspect and repair (if required) all of our vehicles before sale; as we strive to deliver quality pre-owned vehicles to all of our customers. Aside from this inspection process, you also got the car independently inspected, and the conclusion of the inspection stated that the fault was not present when you bought the car.

Unfortunately, with used vehicles (yours being a four-and-a-half years old with 80,302 mileage when purchased, and has covered 6173 miles post purchase) there is no way to predict when a new malfunction will occur. Like many other Car Dealers and Car Supermarkets, Big Motoring World offers a car warranty to assist customers with unforeseen breakdown; taking the pressure off their finance by contributing to the repair cost. In this case, the warranty you purchased is limited to £1000 per claim; that which the warranty company has authorised to pay out (minus the £100 excess which every customer has to pay).

If a customer has to pay the remaining outstanding balance of the repair bill, sometimes (depending on the circumstances) Big Motoring World can offer assistance by offering reduced labour rate. We would like to discuss this matter with you further, and see if our Big Assist team can be of assistance. Your profile indicates that you have been supplied a complementary courtesy car, whilst we carry out repairs. In the meantime, is there anything else we can assist you with?

Yours Sincerely,
The Big Motoring World Team

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Badservicebmw's Comment

Written on: 30/08/2014

Hello

Thanks for your reply and yes I do understand the risks when purchasing a used car, especially a prestige and complexed car like a BMW, my comments were actually more directed at the time it's taken to resolve and the lack of communication and not so much the why it's happened anymore, I am sure (like me) that Big Motoring World wish this to be resolved as quickly as possible. I appreciate the efforts that are being taken to resolve this matter however I only wish these could be communicated to me rather than the constant chasing I have had to do and to be honest that is the main reason for my frustrations and my patience finally giving up and the (and very unusual for me) posting on Here. Anyway I don't wish to get involved In a tick for tack argument with Big Motoring World and actually just want the car I purchased back in April to be repaired and so I forward to settling this problem as I have been informed by your owner within the next 7 days.

Thank you

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Annetteluxman's Comment

Written on: 11/02/2015

You Haven't mentioned any thing about your car stocks to get the customers visit to Big Motoring World and getting ended up with rubbish cars.

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Annetteluxman's Comment

Written on: 11/02/2015

Same experience by me as well, since we went a long way we just ended up in buying a total waste car, they are real bad people if I would have to describe them and dangerous to the society. showing a list in there stock. I of course don't understand if they can update their internal system so why can't they update it in there public website by connecting the same details. The reasons they give to trick people is so funny.

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Badservicebmw's Comment

Written on: 08/10/2014

Right, I have now had enough time to calm down and write a considered response to the farce that is Big Motoring World customer service! I won’t go over the whole story again; you can read the previous issues and reviews at your leisure. Also, I deal with facts not fluffy bunny testimonials or “they are great and provided tea and biscuits would but another car etc. etc. rubbish, this is about after sales not the buying experience , if the car hadn't gone wrong then I too would have been generally happy with the purchasing process, it’s what happens when a car goes wrong is when ANY company shows its true colours! So……finally after waiting 10 weeks for the car to be repaired I am able to collect it, so I arrive at Vantage point at 3pm, should be a quick chat, pay the bill and off up the road ½ hr tops (how wrong could I be!!) I am told to wait while they prepare paperwork; 40mins later nothing, so I go back to the counter and ask what is happening? I am handed a telephone handset and its the Service Manager (as I have already said he was the only person there that actually gave me any sort of worthwhile information) anyway he is surprised I am collecting car!! Why he would say that when I have waiting 10 weeks to get the car back, but never mind!! He then goes on to say to me that he has (after much begging to his boss) managed to convince the owner of the business – to honour the Warranty payment, it was under threat due to bad review about them previously I had made, I don’t remember reading that reason for not paying out a claim in the small print eh?? but only if I either retract the bad review or write something nice, I had already agreed to do this and in fact already started to soften with subsequent comments, if I was happy with the outcome and as I have already written previously they did have to wait for a part so not completely at fault, anyway I am asked to go upstairs to an office with a computer and do it now “what now?” I ask, “Yes as we can only pay the warranty if you do it now” I am told, so do I have a choice?? I then spend nearly an hour trying to do as they ask but as it’s not my computer which has all my passwords saved for the website I am unable to do so, I didn’t refuse to it was I just plain simply couldn’t due to the security issues, I offered and actually wrote an email to the admin of the review site but this apparently was not good enough, it’s now 5pm! And I have a 2 hour drive home at rush hour! So finally I lose patience and basically tell them forget the £900 warranty payment, if they don’t trust me to write when I return home forget it! I am already loosing fortunes anyway (I’ll explain at the end) and just want to go home, so after much apologies from the girl and chap in the office I march back downstairs and by now steam is coming out my ears!!!!! I try to pay a £2044 repair bill on my credit card and am then told ”sorry we don’t take credit cards, we can only take either debit card or bank transfer” What company today doesn’t take credit cards for Christ sake? They then have the audacity to tell me that I could leave the car there and come back tomorrow with the money!!!! Yeah right 400mile round trip….OK!! So I now have to find two grand at what is now 5.30pm or I can’t take the car I have been waiting 10 weeks for!!! Anyway and fortunately I managed to find the money thanks to my Mum and various other means of quick finance and pay the bill and leave, it’s now 6pm!!!
And for the record there were some decent people waiting for their cars that had also gone wrong with some big issues so I was not alone!
So, to summarise its quite simply the worst experience of buying a car I have EVER HAD from beginning to end.
If you are considering a car from Big Motoring World I suggest you and unlike me do your homework, Google them, read the reviews about after sales and not the buying experience, to help you here are the facts:-
9th April- purchased the car (530d SE saloon 10 plate)
Car £17k
Buyers fee £142
Warranty (that didn’t pay out although it was approved and is confirmed on their reply on the Review site!) 36months £912.50
17th July - Breakdown
18th July - My local garage costs £151.20
Into Big Motoring world 21st July
24th September - Collect car and pay invoice £2044 and then immediately part exchanged for a new BMW at my trusted local Main Dealer for £14k
Total cost 20,250
So the total loss for 5 months use of the car that I purchased from Big Motoring World which spent 3 ½ months in their workshop is £6250!!!!!!! And that doesn’t include HP payments during this time, so make your own minds up…………….fortunately the car went straight to my local Main dealer that evening (as we didn’t want it back home) where at 8pm they were waiting for me to arrive, they took the car and thank God hope to never see it ever again!

As my friends have told me it’s a learning experience and if I never see or visit Big Motoring World ever again it would still be too soon!

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Jason.tisbury's Comment

Written on: 09/09/2014

I have just had a conversation with Big Motoring World’s Service Manager and to be honest he has done a great deal to improve the situation I posted above out of anger!, whilst I still haven’t got the car back he explained very eloquently the reasons for the delays and assured me what they are doing to resolve the situation for the best for everyone, he told my why it’s taken so long and as I have said previously communication is the real problem here and I now am a lot happier, he explained the faulty part in question is on back order from Germany and unfortunately not within their control (I now get that!) so please Big Motoring World if I can offer just one piece of advice …talk to your customers and keep them informed before they think the worst of you! At least I have a courtesy car to get around in while I wait.
Anyway thanks for your explanation and hopefully this problem will be concluded in the next week or so to the best of all involved.

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Neoncloud27's Comment

Written on: 04/12/2014

They havent learned ..i had issues with my car.. They were that bad i gave up. Maybe its a tactic they use because they know their selling rubbish thats not fit for purpose..

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Attullah's Comment

Written on: 23/03/2015

Thanks for sharing your experience with big motoring. You have saved my time and money, I always bought my cars from main dealers and I will continue do so. What I have learned " buy a year older one or pay a little more but always buy an approved car from main dealers.

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Jason.tisbury's Comment

Written on: 23/03/2015

It's a pleasure, I wish I had read this (and other sites) reviews before buying a car from is lot! Fortunately though I am now into the 8th months ownership of a brand new 3 series with first class service from my usual Main dealer, after you sadly forget what I lost with these jobs worths this car is actually cheaper over the 3 years as it has service included, a warranty (from BMW so credible) they also have used cars for the same price as and at least you get after sales service and not feel you have been taken for a ride! The sooner BBC runs a story on Big Motoring World the better!

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★★★★★

“Thanks Sophie!”

Written on: 22/08/2014 by Copes5 (1 review written)

Went to buy a car from BIG Motoring World and found the one that I had seen online. Miles were good and car looked in decent condition so agreed to buy and went ahead with process. Had car 2 days and had a tyre pressure warning light showed up. Phoned the customer service team number and got put through to Sophie. She was great and explained that the system just needed to be reset. She talked me through how to do it while on phone and the car has been spot on since then. Great service from… Read Full Review

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★★★★☆

“Quality”

Written on: 21/08/2014 by Peker (1 review written)

Quality service and speedy transactions. Nothing was too much bother for any member of staff. Have already recommended to friends and I will be coming back myself for another car… Read Full Review

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★★★★☆

“Plain sailing”

Written on: 21/08/2014 by Siweb (1 review written)

The service received from Big Motoring World was great. Ching in finance was of great help as was the salesman. I wasn't expecting a separate site to collect my car but I thought this was a nice touch. The staff at the second site were really friendly, helpful and patient. They make a decent cup of coffee too… Read Full Review

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★★★☆☆

“Good stock, could improve experience”

Written on: 20/08/2014 by Golfhosey19 (1 review written)

Good choice as large number of vehicles in BMW range, I bought 5 series. Website should be used as guide of what is in stock. It's not kept up to date, I have my car 3 weeks now and it still appears on website. If you are willing to be flexible with spec you will find something equivalent, all well minded cars most with FSH, details of which is not available on website. The staff I met didn't appear to have great interest in promoting a positive image of the company, complaining about other… Read Full Review

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★★★★★

“Lucy was brilliant”

Written on: 20/08/2014 by njenf (1 review written)

Very straight forward and easy transaction processes, the advisor was brilliant. I'm just very happy with the whole process to be honest there was no trouble or complications at all… Read Full Review

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★★★★★

“Great company”

Written on: 20/08/2014 by Zeebarr (1 review written)

The staff were completely more than willing to help and nothing seemed too much trouble. Left with a lovely car. They're a great company to deal with!… Read Full Review

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★★★★☆

“Got a nice car to drive!”

Written on: 16/08/2014 by GD501 (1 review written)

Big Motoring World are worth keeping in mind when you're looking for a car. The service, help and advice I got from them was spot on and I think I left with a really good deal. I've had the car for about 5 months now and it's been prefect. Very nice car to drive!… Read Full Review

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