Big Motoring World Reviews - www.bigmotoringworld.co.uk

Big Motoring World Service Centre, Snodland By Pass, Snodland, ME6 5SL
01634248644
★★★★☆
4.2 / 5
343
87% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“No not buy ”

Written on: 15/04/2017 by LucilleOgle377 (1 review written)

Do not buy.. cow boys. Made a appointment to buy a car drived two hours got told the car was sold 2 hours before we made the appointment. Got spoken to by what he said was the owner. No sorry or explanation what so ever.. staff laughing when driving off.. honestly do not waste your time… Read Full Review

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★★☆☆☆

“First time went wrong, they were good, poor service after”

Written on: 10/04/2017 by rhysjarvis1998 (1 review written)

Maybe 3 days after I brought my car, I heard a loud banging noise coming from my Car, Mercedes A-Class, this was the suspension arm. I rang them and they couldn't be more helpful and was replaced although I still don't have the cheque for the repair. I then noticed my car started to judder just 3-4 weeks into owning the car, i took this to my local garage as instructed by warranties 2000 to get a quote and see what the damage was. It was the brake discs, the pads were new, which meant that… Read Full Review

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★★★★★

“Very pleased with Big Motoring World”

Written on: 24/03/2017 by FrancoHoffman (1 review written)

I purchased a low mileage 2013 Mercedes-Benz E220 estate 2 months ago. The car is like new and has proved to be a very good. The price was thousands less than a main dealer, so I was very pleased I looked at Big Motoring World. The range of cars was superb and all well presented.The customer service was good and I had a very helpful salesman show me the car. He was not pushy and let me take my time to look over and under the vehicle. When I was completely satisfied he took me for a test drive… Read Full Review

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★★★★☆

“I'm happy”

Written on: 23/03/2017 by Brianna244 (1 review written)

I had no issues, salesman Waris was helpful but professional, the support team polite and did exactly what was offered. Many thanks… Read Full Review

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★☆☆☆☆

“Zero after sales service”

Written on: 18/03/2017 by vern45 (6 reviews written)

I recently purchased a low mileage vw golf from big motoring world, after they took my money I went off to their Snodland collection site to collect the log book etc as you are required to do, on route car developed an electrical fault, after a test drive the fitter said it was fine so off I set only for warning lights to appear a few miles down the road and car went into limp mode, I returned to their workshop where nearly 4 hours later they gave me a courtesy car. Over a week later and after… Read Full Review

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★☆☆☆☆

“Zero after sales service”

Written on: 18/03/2017 by vern45 (6 reviews written)

I recently purchased a low mileage vw golf from big motoring world, after they took my money I went off to their Snodland collection site to collect the log book etc as you are required to do, on route car developed an electrical fault, after a test drive the fitter said it was fine so off I set only for warning lights to appear a few miles down the road and car went into limp mode, I returned to their workshop where nearly 4 hours later they gave me a courtesy car. Over a week later and after… Read Full Review

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★★★★★

“Great sales experience.....”

Written on: 16/02/2017 by BeatriceHartley338 (1 review written)

The sales experience was nothing short of excellent - he took me through all the options available to me, and really took time to understand what I was looking for from a car. His recommendations were based on servicing me and not trying to sell the most expensive car. Nothing was too much trouble and I enjoyed the experience.... if he is on site, ask for him!… Read Full Review

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★★★★☆

“Good prices. They are not BMW or Mercedes, but decent Co.”

Written on: 16/01/2017 by Robertoq443 (1 review written)

The car I purchased was very competitively priced (BMW 116d). I checked the service record with BMW and it was correct and genuine. The mileage was quite high for the age but was reflected in the price. Overall, a good buy. The showrooms and the collection centre that they have are impressive. Overall, much better than some other car supermarkets. Generally, the staff are courteous. However, I was not impressed with the customer service attitude of the manager I dealt with, but that did not put… Read Full Review

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★★★★☆

“Good customer service”

Written on: 12/01/2017 by JasminLockhart (1 review written)

Coral and team made a huge effort with my wifes christmas present and made her day when it was presented to her !… Read Full Review

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★★★★★

“GREAT EXPERIENCE!!”

Written on: 10/01/2017 by lauren_myles90 (1 review written)

Great experience from these guys when I bought my new BMW 1 series last week. Was welcomed by a friendly smile from all the staff and the lady who helped me when I collected the documents was fab- thank you for the help taxing and insuring my car. I will happily purchase from here in he future… Read Full Review

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★★★★☆

“Big motoring world is really quite good”

Written on: 19/12/2016 by sunnymerc (1 review written)

Happy with service and happy with car. Purchased a 2013 Mercedes E220 coupe in Sept 2016. Mileage was low and one previous owner, priced at a very reasonable price so I bought it as soon as it left preparation. The customer service was good. He wasn't pushy and did tell me about the admin fee added to the final price, which I was already aware of. He did try to sell additional warranty and give me a deal on this but I stuck to my 3 month warranty as standard. 3 months on and the car is still… Read Full Review

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★★★★★

“Fantastic New BMW 730d”

Written on: 05/12/2016 by Daniela15 (1 review written)

We visited Big Motoring World last week after viewing cars at Car Giant in White City. We were looking to replace a 2007 BMW 740LD with a newer BMW. This is not a place to browse cars, you must do your homework first with Autotrader.com etc and visit with a short list to see. The range at both locations were similar except the cars at Big Motoring World were in much better condition and cheaper. We finally picked a 730d M Sport which we are very happy with. All in all, the customer experience… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 21/11/2016 by MrsBAWiltshire (1 review written)

I recently bought an Audi A3 only had the 3 month warrenty and as you have guessed 2 weeks after that the car broke down, had to be rescued by rac who towed me to nearest garage, they have said its an injection fault and will cost me £300 i phoned Big motoring world hoping for a bit of compassion as only 2 weeks over the warrenty but no joy maybe if i hadn't had a holiday i would have made it. Not very good customer service in my opinion but you live and learn… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 17/11/2016 by ryVelez300 (1 review written)

If I could I would give 0 (-ZERO) star rating. I bought a car about year ago, I was so happy about the service I received on a day.I also been offered to buy Insurance to protect ALL mechanical and electrical faults in case something happens(OF COURSE I added it for a piece of mind) On a day when I bought car I was told that car has ALL service history and that will be send together with v5 by post to me. In few months time I had to go on holiday,but car papers still not been received.Been… Read Full Review

Vern45's Comment

Written on: 19/03/2017

Says it all, if you are lucky enough to buy a car with genuine past etc all well and good but sadly problems appear to never be resolved, great shame because they do have a good selection of quality cars.

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★★★★☆

“Slick from start to finish”

Written on: 08/11/2016 by harryroberts91 (1 review written)

Very slick from start to finish. Was able to get everything sorted in time so I could drive away the same day in my new car and also leave the old one behind. Recommend making a visit to big Motoring World if you are looking for a German car… Read Full Review

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★☆☆☆☆

“Anything for a sale”

Written on: 26/10/2016 by domdickinson91 (1 review written)

I purchased a 63 plate Mercedes Benz C-Class from Big Motoring World 4weeks ago. On the weekend the warning light for my 'brake pads' came on. I took to a trusted service centre who informed me that both my front pads and discs need changing. I purchased a year warranty with Big Motoring World on the day I got my car and this apparently doesn't cover damage here, although the Warranty Booklet clearly states that 'any damage to brakes' are covered. I paid an extra few hundred pounds for this… Read Full Review

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★★★★★

“Great place”

Written on: 23/10/2016 by Alejandrab293 (1 review written)

Great variety of BMW's at very good prices. Lovely and helpful staff especially Joel StMart who showed us around and explained the different car options so nicely. Thank you very much for all your help… Read Full Review

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★★★★★

“BMW 520d”

Written on: 09/10/2016 by Mrshafi (1 review written)

The whole experience was very efficient. We were not rushed when viewing the car, the completion of the paperwork was quick and the collection of the car was the next day. I collected the car from their local showroom, the car felt brand new and was displayed in a very plush showroom. Would definitely purchase another car from Big Motoring World… Read Full Review

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★★★★☆

“Brilliant service”

Written on: 05/10/2016 by Jay_Charles (1 review written)

Brilliant service throughout all the departments when I purchased my new car. Very happy with the car even though I have only driven it a handful of times. I will be coming back with my wife to purchase her new car soon… Read Full Review

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★★☆☆☆

“Great car shame about after sales”

Written on: 03/10/2016 by Sh25 (1 review written)

Such a shame, salesman great, good advice, knowledgeable and love my car. Had a problem with my radio. Receptionists at the service centre delightful. Service centre inept, incompetent and completely uncommunicative. They have had my radio for 8 weeks despite promises of phone calls back, 8 weeks and over 40 polite calls from me only 1 call 2 weeks ago when I was told the radio would be back in 2 days. Over 2 weeks later it is apparently still not returned I was originally told 5-7 days. I… Read Full Review

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