avoid this company

If I could I would give 0 (-ZERO) star rating.
I bought a car about year ago, I was so happy about the service I received on a day.I also been offered to buy Insurance to protect ALL mechanical and electrical faults in case something happens(OF COURSE I added it for a piece of mind)
On a day when I bought car I was told that car has ALL service history and that will be send together with v5 by post to me.
In few months time I had to go on holiday,but car papers still not been received.Been calling them EVERY day about that and explaning same situation to different person and all they could say to me: "WE WILL GET BACK TO YOU" (witch they never did) So at the end I had to get new V5 from DVLA by myself,still haven't received service history as they refused to talk to me at ALL.
After all this situation about paperwork around few months later I find out that my car has a problem (Loss of power) Straight away I contacted my insurance provider to ask what to do next and they advised me to find local garage(They said not to go to BMW centre as it will be expensive)where they could check the problem.
Booked appointment for car check,after its been checked I received a call from them that is timing chain problem(£2k to fix it) and car was not covered by insurance because it only covers my car up to 80k BUT MY CAR WAS BOUGHT WITH 77K ON THE CLOCK AND WAS NEVER MENTIONED THAT INSURANCE WILL COVER ONLY UP TO 80K!!!
At that point I realised that i have to fix my car from my own pocket.
Decided to double check the problem with BMW centre and make diagnostic there before fixing car.After diagnostic I find out that problem was Egr and some pipes which they fixed.So Now I lost over 1k and all money I payed for 1year insurance.
BE CAUTIOUS AVOID THIS PLACE
HIGHTLY NOT RECOMMENDED !!!!