Misold warranty - Car isn't fit for purpose

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AvailableCar - www.availablecar.com
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ClaireDan's review of AvailableCar - www.availablecar.com

“Misold warranty - Car isn't fit for purpose”

★☆☆☆☆

written by ClaireDan on 07/07/2017

We bought our car Mercedes B class in September 2015. We were sold an extended warranty as the car was only four years old. I broke down on Friday and after taking the car to the garage have been told its a crankshaft pulley that needs replacing. We phoned our warranty who advised this is seen as wear and tear and will not be covered. We have a policy booklet that was given to use when we bought the car and in this it clearly states it would be covered. Available car have now turned around and said this is the wrong policy booklet and it is not our policy but the previous owners???
We were misold the insurance and to be honest the car has been one fault after another. The customer service department are unwilling to refund warranty that was misold to us. Would not recommend

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Available Car's Response to ClaireDan's Review

Written on: 11/07/2017

Dear ClaireDan – We are sorry to hear that your Mercedes B Class you purchased from us in September 2015 has needed a repair.

We have not ‘mis-sold’ the warranty policy, as you have claimed. The warranty policy purchased covers for ‘sudden mechanical failure’, not items that need to be replaced due to wear/end of mechanical life. We appreciate that an unexpected repair can be costly and unfortunate but we feel it is unfair to blame us for this.

The confusion regarding the policy booklet was explained but it remains unclear in your comments. Two warranty booklets were supplied at the time of collection, one was an ‘old’ booklet, supplied by the previous keeper, which contained service stamps for the vehicle, this booklet was supplied to you, by us, so you had a stamped service record. This was not a document relating to the warranty that you had purchased. If this caused confusion, we apologise but having looked at our records and what was supplied, it all makes perfect sense.

The warranty documentation for the policy you purchased was supplied at the time of sale and it is this policy that has declined the claim due to wear. Once again, we sorry that your claim was not covered by the policy (for reasons explained).

If we can provide any further assistance, please feel free to contact us directly. Regards the Available Car team.

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Clairedan's reply to Available Car's Comment

Written on: 11/07/2017

Hi Available car team,

As stated in our review we would not recommend available car. Mercedes Benz have been a great help during this process and have provided written evidence that the fault should have been covered.

Available car's after sales service appears to be non existent. When we were sold this policy we were not told it only covered 'sudden mechanical failure'. I would not recommend that anyone purchases an extended warranty with available car.

We have attempted to contact you directly to discuss further but unfortunately you appear to have limited availability to meet with us and discuss further.

We have provided this review as we feel it is only fair that others who are considering buying from Available car can make an informed decision.

Regards

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Raincop's reply to Available Car's Comment

Written on: 09/09/2017

Surly the car was still under its 90 day warranty you guys supply and is an item that should be considered as latent defect.

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Muggedoffbyavcars's Response to ClaireDan's Review

Written on: 05/10/2017

I also had this problem with an Audi, wrong check sheet given and no paperwork sent to dvla, donnington are cow boys and trading standard are now involved as car died 3 days out of their warranty extended warranty won't pay out,and other faults that weren't shown on their check sheet as it was for a Volvo! Now unable to tax the wreck as it's still registered to them!

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