Messed around, awful

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AvailableCar - www.availablecar.com
★★☆☆☆
1.9
19.0% of users recommend this
  • Customer service

  • Value For Money

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Guest's review of AvailableCar - www.availablecar.com

“Messed around, awful”

★☆☆☆☆

written by on 30/03/2017

Initially the customer service was great, I decided to buy an Audi A4, everything was going well until I got a phone call saying that they had performed a check and realised the timing belt had not been replaced, and rescheduled me for the next day at 5pm, to travel to the particular venue it takes me around 1.25-1.5 hours to get there traffic allowing, so I set off a littleness earlier to ensure I was there on time. As I entered the building I received a voicemail from a call around 45 minutes before I was due to collect saying there is another issue that can't be fixed until tomorrow..
so again I've been sent home on a 100 miles round trip with nothing to show for it.
The fact these cars are put on sale before being fully checked and sorted, baffles me.. now I have to wait even longer because the checks weren't performed properly and they were not capable of letting me know in advance of fetching the car.
In future I will never use available car again.

  • Customer service

  • Value For Money

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Paulandroxy's Comment

Written on: 27/04/2017

i had ham egg and chips for diner, it was fantastic, bungalow

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Available Car's Comment

Written on: 11/05/2017

Hello,
Thank you for taking the time to share your experience at Available Car. We were delighted to read that during the purchase process the customer service you received was great. However we would like to apologise for the fact that you were unable to collect your vehicle on the agreed date. We would like to assure you that all of our cars are fully inspected and prepared prior to becoming available stock. Unfortunately faults can occur after this process is complete. At Available Car we will change a timing belt if it is due or due within a certain time period. When your vehicle first came into stock, the timing belt was not due and was outside of our parameters to change it. However when you purchased the Audi, the due date for changing the belt fell within our guidelines for changing, hence why the work needed to be carried out prior to collection.
We understand that our Handover Manager has dealt with you personally to remedy the problems you had with the vehicle and these matters have now been resolved to your satisfaction.
If we can offer any further assistance please do not hesitate to contact us.
Regards the Available Car team.

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