After Sales

I purchased a car 9 weeks ago that decided to fail on me. It had just gone over the 3000 mile warranty limit because of an unexpected trip to Scotland. Unfortunately after looking up the finer details of the warranty I realised I wasn't't covered as I was over the mileage limit despite being within the 3 month warranty. Despite this they didn't hesitate to help me. They arranged free recovery home of my vehicle within the hour, and then free transport to Castle Donington the next day where they repaired it, road tested it, valeted it, kept in daily contact with me and was ready two days earlier than expected.
The staff provided me with excellent customer service and I'm delighted to have the car back in full working order. AvailableCcar could have stuck rigidly to their warranty, taken forever to repair it or treated me as an afterthought but they were professional, efficient and extremely pleasant in all my dealings with them. It's rare to receive such excellent customer service but in this case they absolutely deserve their five stars. They've got their priorities right - give good service and you get repeat custom and recommendations. A big well done to the staff at AvailableCar.com.
Cars break down - it happens, It's how the dealer responds to it that counts, and in this case they couldn't have provided me with any better a service than what they provided.. They can teach a thing or two to other companies out there who treat after-sales as an afterthought. The reason I went to them in the first place was because they leave you alone to browse cars at your own pace. There's nothing worse than being hassled by someone who doesn't understand what you want and are only interested in their commission. However, the the whole process has been the perfect example of how it should be done.
Well done the Castle Donington team.