Very Poor Service Department

Arnold Clark www.arnoldclark.com
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GForrest's review of Arnold Clark www.arnoldclark.com

“Very Poor Service Department”

★☆☆☆☆

written by GForrest on 06/08/2016

My Peugeot Tepee Expert (taxi) has been the most problematic car ever, at 39k miles it required a new flywheel and clutch which Arnold Clark Peugeot Inverness would of quite willingly charged me £1500 for had I not complained. The next visit was to get the window washers to operate properly. After 15 months on the road the thing started to rattle so got the Anti Roll Bar replaced on warranty. This is where I have a real problem, the N/S Driveshaft inner boot band snapped they said it was wear and tear I disagreed and they eventually repaired it on "good will" after 3 days of arguing, they fixed it and the new band came off after 1 day, they fixed it again correctly however 1 day later I checked it and the outer CV boot was punctured and I have only done one days work in Town. In my opinion this has been damaged by them when reassembling or it is malicious due to my complaints. I will wait and see what they have to say on Monday.

  • Customer service

  • Value For Money

Gforrest's Response to GForrest's Review

Written on: 08/08/2016

Malicious may off been the wrong choice of words. Problem now solved - Thanks to the Service Manager.

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