Amazed by all the poor reviews! Excellent service!

★★☆☆☆
1.5 / 5
15.2% of users recommend this
  • Customer service

  • Value For Money

JanyLou's review of Arnold Clark www.arnoldclark.com

★★★★★

“Amazed by all the poor reviews! Excellent service!”

Written on: 14/06/2012 by JanyLou (1 review written)

We recently bought a Nissan Note (2010 model) from Arnold Clark in Salford and couldn't have been more impressed with their service. Abdul, our salesman, was the opposite of a pushy salesman, gave us plenty of space to look around and take our time over viewing all the vehicles in stock. When we found one we liked I test drove it while my husband and kids enjoyed all the free refreshments on offer! We got a very fair offer for our part exchange vehicle (a knackered 12 year old Picasso!) and two year's free servicing thrown in to the deal. Abdul handled our application for finance very smoothly, despite all my annoying "any news yet" phone calls. The car was perfect and ready for pick up on the time and day agreed. We are very happy with our new car and I felt I had to write a review to go someway towards combatting all the negative reviews I read on here after agreeing the deal! My advice to a potential Arnold Clark customer is to go with your instinct and don't be put off by internet reviews!

  • Customer service

  • Value For Money

Fralou's Response to JanyLou's Review

Written on: 30/11/2012

I hope you don't live to regret your glowing comments. Most of the bad reviews are about their after sales service (or lack of it). hopefully you don't have to experience it but if you do, I hope review centre can be updated!!!

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Janylou's reply to Fralou's Comment

Written on: 30/11/2012

Nope, we haven't lived to regret it yet! I should update that I had to request some after sales support regarding the air conditioning and they could not have been more helpful or efficient. But thanks for your concern!

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