Terrible customer service

Click here if this is your business
★★☆☆☆
1.5
From 32 reviews
16.0% of users recommend this

  • Customer service

  • Value For Money

Click here if this is your business

269Orr's review of Arnold Clark, Oldbury, West Midlands

“Terrible customer service”

★☆☆☆☆

written by 269Orr on 27/09/2017

The customer service is great up until the point you're about to purchase a vehicle, however after you have made the purchase and try to call Arnold Clark for assistance during any problems the great customer service goes down hill. I was promised a call back several times and this never happen, and the call handlers always blind transfer you to alternative departments that never pick up so you end up waiting on hold for a bit before the line is cut off. I recommended a family member buying a vehicle from them but now after my experiences with Arnold Clark I will now cut off any family member of mine that ever purchases a car from them.

  • Customer service

  • Value For Money

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