Written on: 18/07/2012
Ordered some luxury mats for my l200 decided to have blue binding around the edge and with some writing put on as a finishing touch.The binding around the edge is of the poorest quality and the stitching involved looks like it was done at my daughters primary school,wonky to say the least. The writing that is advertised as 'embroider on to mats 'is Infact stitched onto a lesser quality scrap of mat then attached as a whole to the ultimate mat, terrible. The mat itself is ok for the price you pay but I strongly recommend you do not have any of the extras. Some of you reading this might think I expected millionaire mats for monopoly money but that is not the case , they cost £61 in total and I expected them to resemble that.On a positive they did turn up in 5 working days as surgested
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Taliesyn's Comment
Written on: 21/08/2012
I will write my own review, but i have had exactly the same experience. Why they embroider onto a scrap of carpet of a different colour and quantity I don't know.
Ucmcustomerservices's Comment
Written on: 30/08/2012
Dear customer,
We're sorry to hear that you wasn't happy with you mats, specifically the embroidery. We would be happy to have a look at the embroidery on the mats by our quality control team and we can get the mat remade.
We have to embroider onto patchs of carpet as we cannot do it directly onto the mat which is a technical issue.
The embroidery is always put onto the same sample of carpet that the mats are ordered in.
If you would like us to resolve this for you, please call our office to remedy the issue.
Kind Regards
UCM Customer Services