Yankee Direct www.yankeedirect.com Reviews

★★★★★
4.6 / 5
48
90% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“4 weeks after ordering, still no delivery!”

Written on: 10/08/2016

After using this website before, i ordered 2 large jar candles. 2 weeks later i still hadn't received my order. I tracked my order which told me that it had been delivered to the delivery depot but had gone no further. I consequently contacted the 'yankeedirect' company via email who informed me that the items were with Parcel Force and they would resolve this. The correspondence has been good via email, however, currently 4 weeks later, i have still not received my products and the only… Read Full Review

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★☆☆☆☆

“none existent phone line or customer service”

Written on: 15/03/2016 by Tripp322 (1 review written)

The company states you should contact them before returning an item, but fail to reply to any emails and have a none existent customer service. I am now having to retain items I do not wish to purchase as I do not trust them to refund my payment. If they can't answer emails and can't answer the phone then they cannot be trusted. Never purchase from this company they are a disgusting… Read Full Review

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★☆☆☆☆

“Order never arrived”

Written on: 11/02/2016 by 123McDermott (1 review written)

My order never arrived. I failed to get them on the phone (only open 10 - 5 Monday to Friday)! Always goes to voicemail. I have been calling their customer service line for days. When I emailed to say the order never arrived they told me to check the post office. The parcel is not sent with tracking information. To date, no parcel and no refund. I would count this as amongst the worst customer service I've ever had. … Read Full Review

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★☆☆☆☆

“Funny how all 40 reviews are written on the same date!...”

Written on: 13/01/2015 by carolynthomas247 (3 reviews written)

I ordered an item on 4th January which never arrived. They have ignored my messages, and I cannot get them on the phone as it is always an answering machine stating they are either closed or on another call. The long & short of it is this - they are unreliable, they do not answer messages, and I have had to open a dispute to try and get my money back!… Read Full Review

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★☆☆☆☆

“Funny how all 40 reviews are written on the same date!...”

Written on: 13/01/2015 by carolynthomas247 (3 reviews written)

I ordered an item on 4th January which never arrived. They have ignored my messages, and I cannot get them on the phone as it is always an answering machine stating they are either closed or on another call. The long & short of it is this - they are unreliable, they do not answer messages, and I have had to open a dispute to try and get my money back!… Read Full Review

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★★★★★

“Discount Yankee Candles From YankeeDirect”

Written on: 05/12/2012 by jasonlugosi (1 review written)

I absolutely adore Yankee candles for all its scented fragrances and recently I bought some Yankee candle products like votive and jar candles online from this website because they are offering many special offers and discounts on almost all the Yankee products. I liked all the Yankee products that they stock and they provided me with goo customer service too. Thought to share it here, so that all the Yankee Candle lovers out there can buy these fascinating candles & gift sets for your… Read Full Review

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★★★★★

“great service”

Written on: 08/04/2012

I am a Yankee Candle Fanatic, it has been brilliant to find a site who has great offers and also the delivery time is brilliant. To buy straight from Yankee and dare I say even QVC is very expensive so this site is excellent for us scented candle addicts, also the delivery price is about the best.I don't think I have anything negative to say about the company… Read Full Review

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★★★★★

“Just Love Yankee Direct !!”

Written on: 17/10/2011 by nicola1306 (1 review written)

If you are going to buy Yankee Candles then look no further than Yankee Direct !! Their customer service is absolutely fantastic, they are always willing to go out of their way to help you find what you are after. The website is very easy to use and well set out, the prices of the products and postage and packaging is excellent to. Love the fact that you can earn loyalty points and also recieve free gifts on certain spends. The Facebook page is also brilliant with very quick responses and info… Read Full Review

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★★★★★

“friendly fast customer service”

Written on: 14/10/2011 by berba (1 review written)

If you love Yankee candles you will love Yankee direct. This company is by far the best on the internet as the service is fast and friendly. They offer loyalty points and a free gift which is such a bonus. the only problem you will have with Yankee direct is that you will want to place an order every week as the special offers are so good and new stock is always coming in. I have been ordering from Yankee direct for a while now and I have now got many friends and family ordering from them now… Read Full Review

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★★★★★

“I love Yankee Direct”

Written on: 14/10/2011 by bananahana1234 (1 review written)

I love shopping at Yankee Direct. I have bought many of their products and they have all been great. The prices are very good and the service is hard to beat. Would definitely recommend them to all my friends and family. :)… Read Full Review

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★★★★★

“Very Friendly Service A+++++++ ”

Written on: 14/10/2011 by danbabe26 (3 reviews written)

Always have very good offers on there website, and give away free gifts and includes loyalty points for every pound you spend with them. Have bought before from yankeedirect.com and would buy again in the future and would recommend to all my family and friends… Read Full Review

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★★★★★

“Yankee direct”

Written on: 14/10/2011 by Belarous82 (1 review written)

Fantastic website and very helpful staff I will certainly be shopping here for xmas… Read Full Review

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★★★★★

“love Yankee Direct!”

Written on: 14/10/2011 by helenT03 (1 review written)

Excellent website - very easy to use and every month there are some great special offers. So far I have ordered twice from the website and both times there has been excellent communication and a very speedy service. The products are lovely and are very good value and the packaging is excellent. I love the printed boxes as well - an extra touch which makes me smile when the parcel arrives! looking forward to doing some Christmas shopping on the site very soon! Would highly reccommend this… Read Full Review

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★★★★★

“Yankee Direct”

Written on: 14/10/2011 by Candyapple2011 (1 review written)

Yankee Direct is an amazing site. The staff are caring and help if you have questions or problems. What I love about the Yankee Direct is they sell the candles at a fare price and you get your moneys worth. I also value the point scheme its awesome A+ Thanks… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/08/2011 by xzoe85x (1 review written)

Yankee direct are excellent, they have a wide range of products available and always respond quickly to questions. I found them as the website I normally order from is closing down and I look forward to placing lots of orders with this company in future!… Read Full Review

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★★★★★

“Brillent Website"”

Written on: 11/08/2011 by snag (1 review written)

I'm a yankee candle addict and found this website via Facebook I have a lot of there candles and wax tarts and would recommend them to every one speedy delivery and easy to use website wish I had found it sooner ! … Read Full Review

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★★★★★

“Excellent Website”

Written on: 11/08/2011 by cupcakes (1 review written)

I'm a yankee candle addict and found this website on google, excellent website easy to use and fantastic prices on my favourite candles.I have recommended this site to family and friends… Read Full Review

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★★★★★

“Fabulous candles”

Written on: 11/08/2011 by saralou666 (1 review written)

fantastic candles, wonderful fragrances and a speedy delivery service too. Have recommended them to many friends… Read Full Review

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★★★★★

“Simple to use website, great service, fantastic products”

Written on: 11/08/2011

I found Yankee Direct on Google. Their website is so simple to use and I found everything I wanted in seconds. What's more they had a special offer on large jars and I was able to get 3 for the price of 2 plus that enabled me to receive a free gift and I got loyalty points. If I keep using the website for my gifts I'll be able to save up my loyalty points and treat myself :-) Keep up the good work… Read Full Review

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★★★★★

“The wax tarts”

Written on: 11/08/2011

I use wax tarts every day and I got a friend into them last week and now we decided that we do one big order when we need more. We started our xmas shopping because we knew some people love Yankee candles or any smelly candles that's come to mind. The website is very good you can see what's on offer like 10 tarts for the price of 8 which is very good. … Read Full Review

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