AWFUL, HORRENDOUS, RUDE........THIEFS!!!!!!!!!!!

Made an order 28/12/2013, got confirmation email & made a bank transfer..........went away for xmas & new yr, returned & got taken into hospital due to my disability. Came out this week expecting a parcel to pick up leaflet or an email, something but nothing. Rang up yesterday & got through to a 'manager' with no consumer UK law & with poor English skills.......she went onto say I waited so long etc etc etc but stated 28 days UK Consumer law for refund & she kept interrupting me SOOOOOOOOOOOOOOOOOOOOOOOO much, had no manners in any way, was unable to say nothing that was getting so angry........I hang up & stated for her to ring me in 1 hour or will call the police. She did so within 20 minutes with the excuse.......'was in the junk folder'...........which my reponse was how is this my, the customer's problem???? Said wanted refund now BUTTTTTTTTTT the owner is the only one authorised & he's in a meeting all day but will promise he will but in my account tomorrow (today). Waited until 3pm, checked my account & nothing. Rang again & was put through to her again. Again, interrupting me constantly, rude as like she was above me. Stated that not in my account, want my money by 4pm when bank would not process no more, asked for owners contact number but said company policy not to give out. I said ok then, will give your name get the police to ring you & then have no choice but to give!!!!! Put phone down truly fuming!!!! At 4.40pm saw no money in my account by these individuals!!!!! I re-rang as they close at 5pm, spoke to her deputy. His English totally better but was blaming me........how my attitude actually made her nervous & my aggressiveness worried her. I was mortified!!!!! Worst thing was that they had done the refund BUTTTTTTTTTTTT had wrong account details!!!!!!!! I wanted to hide for these people because they do not have a clue. He actually stated & I quote "I do not want your money, want you to have it now, don't ever want you to contact us & do us the favour of never buying from here again" which I responded to 'Can I have that in writing from the company owner or director?' he then went on to say he wont be bothered but he would write me one from him which I agreed to & looked forward to receive at which point will do all I can to close this company!!!!! NOW I KNOW WHY SO CHEAP..............Have to fight for your rights & what you save in the purchase you will spend ringing the companies 0845 number!!!!!!! The fact I have a Masters Degree in Business which this experience has been so brutal. DO NOT ORDER/BUY/ACKNOWLEDGE FROM THIS COMPANY.