Terrible customer service

“Terrible customer service”

Written on: 22/01/2013 by Helenharvey81 (1 review written)

Ordered 3 Red Christmas pillar candles, received a phone call a couple of days later to advise they weren't in stock however there were ivory candles with the same design, received 3 plain candles with no design, was advised to return them, i sent them back however they claim they haven't received them, after numerous emails they said i had to claim for the cost from the post office. The email they sent advising this was very cheeky and effectively accused me of not returning the candles, i think there's a bit of a scam going on.