Not impressed with their mail order

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Lockwoods Ski Shop, Leamington Spa
★★★★☆
3.6
63.0% of users recommend this

Guest's review of Lockwoods Ski Shop, Leamington Spa

“Not impressed with their mail order”

★★☆☆☆

written by on 30/08/2013

After searching online for four variants of a small item, I found them on Lockwood's website. It was a Saturday when I placed my order. Both shop and mail order only operate from Tuesdays to Fridays, which is a bit limited in this day and age.

Under 'Delivery Information' the website states "If your order is under 2kg in weight, you will be given the option of delivery by Royal Mail post at checkout." Although the net weight of my order was 500gm I did not get that option and was billed for £5.00 delivery by courier.

Unhappy with that, I sent an email pointing it out and requesting that my order be sent by Royal Mail First Class for £3.00.

On Tuesday morning I received a reply informing me they only had one of the four items I had ordered.

All I can say in Lockwoods favour is they don't take the payment from your card till the time of dispatch.

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