Unbeatable Hire Reviews - www.unbeatablehire.com

★★★★☆
4.1 / 5
378
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Unbeatable Hire - www.unbeatablehire.com

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Latest Reviews

★☆☆☆☆

“BEWARE HIDDEN CHARGES and DIFFICULT around Deposit return ”

Written on: 30/07/2015

I, like a number of others on this thread, have been ripped off by Unbeatable Hire. Admin charges of £30 to give a deposit (not mentioned until a few days before collection of Van), £30 to get my deposit back and another £15 credit card fee - all not mentioned up front. In addition the promise of a fast deposit return however in reality thi stakes months and comes in teh disguise of a 'double your deposit' scam email. DO NOT BE FOOLED this company is scamming decent people wanting to enjoy… Read Full Review

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★★★★★

“Friendly helpful staff and a well equipped modern van”

Written on: 29/07/2015 by Andy_clark (1 review written)

We recently hired a campervan for the first time. This company had helpful friendly knowledgable presales staff, great quality, modern vans and helpful efficient staff at the time of handover of the vehicle. The vehicles drove very well indeed and were well equipped. The use of all equipment was as discussed at the handover meeting with no nasty surprises. We travelled with 3 adult children and all of us were more than happy with the size and comfort of the van. The booking process requires you… Read Full Review

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★☆☆☆☆

“Unbeatable Hire - DO NOT USE - unless you have money...”

Written on: 29/07/2015

I'm not usually one to write reviews however it seems you only want to do it when things are bad so here goes. We booked our motorhome through Unbeatable Hire from the Oxford depot with no problem and paid the £99 holding deposit. We were then subjected to a barrage of emails requesting many different pieces of information however again no problem, we filled them all in. The date came to pay the full outstanding amount which we did and then we needed to pay our holding deposit of £1,250… Read Full Review

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★☆☆☆☆

“Very dubious ”

Written on: 29/07/2015 by Gerald86 (1 review written)

Having experienced the customer service of this company and seeing that all the five start reviews on here are by new sign ups and have only done one review for this company. They are all fake to boost the companies score on here. They never return emails or calls, soon as they have your deposit they vanish and the fees start rolling in! Extra deposits, 30 pound for every card fee. Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Unbeatable Hire- Unbearable Hire more like!”

Written on: 28/07/2015 by Suki1978 (2 reviews written)

As per alot of the recent reviews, I would avoid this company at all costs. They give you a very competitive quote at the start and then you find out after you have committed that there are lots of hidden admin and credit card charges. Its a real shame as the van was brand new and the depot staff were really helpful. We did find however that after requesting a van for 7 people it was actually for 6 people and a very small child, also when the van was full the people in the over cab bed could… Read Full Review

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★★★★★

“First time motor home renters and it was fantastic”

Written on: 22/07/2015 by sandsburton (1 review written)

We needed somewhere to stay for two weeks as our hotel was full. We were recommended this company but didnt really take it seriously as we had never done it before. Anyway we went along to the Glasgow yard and were totally taken aback by the quality of the vehicles. The staff were amazing too. We had a fantastic time and will definitely use them again… Read Full Review

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★★★★★

“Great service and motorhome....again.”

Written on: 21/07/2015 by mswest (2 reviews written)

I have used UnbeatableHire.com before to hire a large motorhome but this time I hired a small-sized motorhome as it was just for myself. I preferred the smaller motorhome as it had a fixed bed and was easier to park and drive. Both motor homes were clean and tidy and everything was in order when I collected the vehicle from the Manchester depot. The hand over was very comprehensive which left me feeling confident. The selection of vans at the Manchester depot is small but you should be able to… Read Full Review

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★★★★☆

“Good Service and Tidy Vehicles.”

Written on: 16/07/2015 by AryannaPierce136 (1 review written)

This was our second experience Unbeatable Hire using the campervan for the Love Supreme Jazz/Soul Festival and what a great experience it was. UH are generally very helpful and explain the process of hiring. The only gripe I have is with the CDW and that this cost is unforeseen until you get near to picking up the vehicle. the person I dealt with at the Southampton depot was brilliant. He ensured the van was full of water, had new gas bottle and showed us around explaining (refreshing us) how… Read Full Review

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★☆☆☆☆

“Beware complete rip off when trying to refund”

Written on: 05/07/2015 by jfProctor341 (1 review written)

van was fine and local lads were great, but their HQ administration policy is shocking. Took 22 days to return my deposit and charged £75 on credit card charges and a 'bond' I would NOT recommend… Read Full Review

Teresaparker's Comment

Written on: 07/07/2015

On behalf UnbeatableHire Limited we regret that you have had a less than satisfactory experience with us as a previous customer given that our recent approach in our business is always making our customers satisfaction a priority.

As you may be aware, we are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion by providing ultimate transparency.

Based on our customers feedback and communications we have taken drastic action internally to deliver the best experience possible. Where we fail to deliver a less than satisfactory experience we will always endeavour to address all issues brought to our attention in a timely manner.

Please contact me directly so we can discuss where we have failed to deliver on your customer experience and reach an amicable solution.

Please contact me.

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★★★★★

“What an unbeatable experience!”

Written on: 26/06/2015 by awstephenson (1 review written)

This was my first every experience in a motorhome. A four week driving holiday of France, Switzerland and Italy. As a family of four (2 and 4 year old girls) we chose the 4/6 berth Ford transit based Chausson. We used Unbeatablehire.com via the Cambridge depot at Bourn. The staff were friendly, knowledgeable and incredibly well organised. We made an initial viewing to decide if we were being brave or crazy, having never done this before. The staff were more than happy to spare the time to show… Read Full Review

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★★★★★

“Excellent service; cost effective way to hire a motorhome”

Written on: 24/06/2015 by RosemaryDuffy (1 review written)

We hired a medium motorhome for a week on the West Coast of Scotland and cannot recommend the whole experience highly enough! The service provided by the company was excellent from start to finish with all staff being extremely helpful throughout the process; in particular, the gentleman who dealt with the pick up and drop off at the Glasgow depot could not have been more pleasant and helpful. Although the vehicle was only 2 years old, it did show the signs of being hired for that period… Read Full Review

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★★★★★

“A fun, fully equipped and stylish motorhome experience!”

Written on: 22/06/2015 by curly71 (1 review written)

My friend and I have just returned from a week away in the South Downs and the Isle of Wight(our first time in a motor home)and I must say, the Chausson Flash 02/04 was surprisingly comfortable and equipped for a 2/3 birth vehicle. We received excellent and friendly customer service from the start, with an easy to navigate website and thorough staff who were keen to answer all questions before our trip commenced. Although some minor things weren't explained particularly clearly at the start, we… Read Full Review

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★★★★★

“Good service, cost effective”

Written on: 22/06/2015 by morgan.butler (1 review written)

I've just returned after a week's motorhome rental and my experience with Unbeatablehire has been first class. The website is straightforward and the live chat was invaluable during the booking process. Every time I had a question or a concern, there was always a friendly representative available who was able to answer my questions in a prompt and efficient manner. These quick responses really reduced my concerns as this was the first time I'd undertaken a motorhome rental. The van itself was… Read Full Review

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★★★★★

“Fantastic experience”

Written on: 22/06/2015 by CorinneDave (1 review written)

Unbeatable hires do the Hire booking Centre have been excellent throughout the process of us hiring a Motorhome for the very first time. They answered all my questions all the time and initially I had many. The live chat was great as was all email communications with excellent response times. The website is very informative and the videos about how things work are brilliant for a first timer. Our member of staff who dealt with our booking process was great and nothing ever too much trouble. The… Read Full Review

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★★★★☆

“First Trip in a Motorhome”

Written on: 20/06/2015 by allanhoworth (1 review written)

Unbeatable hire made the experience of trying out a motorhome for the first time straightforward and enjoyable. The staff at the collection depot were very helpful and reassuring and likewise at the drop off. This experience has made us think seriously about changing from a caravan to a motorhome, thank you Unbeatable Hire… Read Full Review

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★★★★★

“Hired for Festival”

Written on: 19/06/2015 by frichaid (1 review written)

This was our first experience with a campervan and what a great experience it was. After reviewing several companies we contacted Unbeatable who were very helpful and explained the process of hiring. The staff at the Barnsley depot were brilliant and showed us around the van and explained how everything worked. We would highly recommend Unbeatable and we intend to use them next year. … Read Full Review

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★★★★★

“Had an absolutely great time in hiring with unbeatable...”

Written on: 17/06/2015 by Aaroncarver87 (1 review written)

Had an absolutely great time in hiring with unbeatable hire. First time we have booked a motor home, had a brilliant time, would recommend it to anyone, especially couples. Insurance is included in the price, and is the gas and you don't have to replace the cylinders, they do that when you hand it back. The agent at the Glasgow depot was brilliant, really nice guy, really helpful and showed us how to use everything and gave us his number so if we had ANY problems to give him a call. Motor home… Read Full Review

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★★☆☆☆

“Review of Motorhome”

Written on: 16/06/2015 by Spaan (1 review written)

The van was superficially clean but curtains smelt dirty and upholstery needed steam cleaning. Inside of cupboards also dirty. Quite an old van. Indicator light stopped working. When we tried to replace, found the bumper was held on with wood screws. No container to empty waste water. Toilet wouldn't flush. TV cable frayed so we had to buy a new one. Refused to refund bond and charging us for the dodgy bumper bar. Depot at Manchester dirty too. Not a good first impression. Now seeking legal… Read Full Review

Teresaparker's Response to Spaan's Review

Written on: 16/06/2015

On behalf UnbeatableHire Limited we regret that you have had a less than satisfactory experience with us given that our recent approach to our business is always making our customers satisfaction a priority.

We are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion.

As you are aware, I am personally investigating the issues with which you are dissatisfied with a view to reaching an amicable conclusion which I am confident will be achieved very soon.

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★★★★☆

“A fabulous holiday”

Written on: 09/06/2015 by crowntree (1 review written)

Wanted to find out if we enjoyed motorhoming before we consider buying. Had a fabulous time travelling around,plugged in at family homes and various campsites and found the experience to be everything we had hoped. Great value for money only slight downside we realised on our return was there were newer motorhomes available in better condition than the one we were given,ours had a fee bangs and scratches. Also the access to the depot was difficult which made us late picking our motorhome up… Read Full Review

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★★★★★

“Excellent motorhomes! and good value service!”

Written on: 08/06/2015 by Nader_k (1 review written)

I must admit that initially I was not very sure, however, we got a brand new motorhome which was in top condition obviously, it had all the required bits, and the staff during handover were very polite and professional, and very patient in explaining everything. The price is very competitive however you have to be aware that not all options are in, but then not all people need all the options (like unlimited milage or etc), so worth having a look of course on what is in the basic package so not… Read Full Review

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