Unbeatable Hire Reviews - www.unbeatablehire.com

★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“Great vans and even better service”

Written on: 24/12/2014 by SlimRick (1 review written)

Having never driven a camper I was a little apprehensive about it. When we collected the van, every little detail was gone over until I was happy with things. The guy who did the handover was extremely friendly and helpful. The van itself was immaculate and almost brand new. We had no problem driving it or using any of the equipment thanks to the comprehensive handover. When we returned the van, we were greeted with a smile and a handshake and the return was completed within minutes. I… Read Full Review

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★☆☆☆☆

“They take your deposit!”

Written on: 28/11/2014 by Nico46 (1 review written)

The hire process is very suspicious all from the start, and sure enough, I have returned the motorhome in better condition than when I recieved it, and filled the tank up more, yet they have not returned my £121 deposit. They have not sent me any details why they have not returned the deposit. They take the liberty of charging you extra for card fees, to remove money from your account they should not take. DO NOT touch this company unless you want to get ripped off!!… Read Full Review

Teresaparker's Response to Nico46's Review

Written on: 03/12/2014

On behalf of UnbeatableHire Limited we regret that you have had a less than satisfactory experience with us as our approach in our business is always to ensure we make our customers satisfaction a priority.

All hire deposit refunds are automatically administered and I am therefore surprised to learn that this refund is not yet evident in your account as UnbeatableHire Limited has undertaken its usual process.

Please contact me directly with your reservation details to enable me to establish the status of your hire deposit refund and to discuss the issues with which you believe we have failed to deliver on your customer experience in order we can reach an amicable solution.

As you may be aware, we are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion.

Based on our customers feedback and communications we have taken drastic action internally to ensure we deliver the best experience possible. Where we fail to deliver a less than satisfactory experience we will always endeavour to address all issues brought to our attention in an effective and timely manner.

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Angry987's reply to Teresaparker's Comment

Written on: 08/12/2014

It is now 5 days later, and I have just received an email from this person. Nothing has changed.

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Nico46's reply to Teresaparker's Comment

Written on: 09/12/2014

I have finally seen in my credit card account that you have refunded the deposit, minus your fees though. If you sincerely have changed the company culture, then I applaud you, but it appears that these "delays and errors" are always in your favour and so the customer experience is one of being treated unfairly. I do hope you can change this around, but unbeatable hires reputation is pretty poor in the motorhome arena.

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Angry987's Response to Nico46's Review

Written on: 08/12/2014

It is now 5 days later...
This pretty much mirrors what happened to me, except I am not a UK citizen so the deposit was £1250. I think they count on the hires forgetting about the deposit. Anyhow, her response below is pretty similar to the bs the same person has been feeding me, with the latest email as late as today (08/12/2014)....so nothing has changed. Fortunately, I have managed to retrieve all except for £45 in "fees"....but it has taken me well over 2 months.

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Teresaparker's reply to Angry987's Comment

Written on: 08/12/2014

I do apologise for the delay on our behalf in processing your refund. Please contact me directly to help speed up the refund process.

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Nico46's reply to Angry987's Comment

Written on: 10/12/2014

I would also like to add that I have tried the phone number over 10 times now and been on hold and have never managed to get through. I assume with it being an 0845 number that I've been charged significantly for the pleasure?

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★★★★★

“Unbelievable value and hassle free”

Written on: 24/11/2014

Our week's hire was fantastic from start to finish. We hired a 3 birth motorhome from the Durham branch, they could not have been more helpful. We originally booked it from 7th Nov until 14th Nov and filled in all the paperwork, due to a family emergency we had to change at the last min. They made the process seamless and easy. We chose a Chausson flash 4 which had a ford engine. It was great for motorways travelling at 60 -70 miles per hour at 2000 revs, so was more economical than we first… Read Full Review

Teresaparker's Comment

Written on: 25/11/2014

Thank you for your kind comments in relation to the service we have recently provided.

I am thrilled to learn you had such a good time especially as we are recently under New Management and are striving to provide an exceptional customer experience on every occasion.

As you experienced, all of our vehicles offer the ability to enjoy the ultimate comfort of mobile independent living no matter what the time of year!

We strive to provide as much information as possible to our customers to ensure they experience all the benefits of every aspect of the facilities provided in our motor homes.

Details of our recently launched Loyalty Scheme will be sent to you in the hope you will be able to take advantage of one of our offers in the not too distant future.

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★★★★★

“Found a local pick up point for our motorhome hire,...”

Written on: 23/11/2014

Found a local pick up point for our motorhome hire, friendly helpful staff made the experience very easy. The handover was useful as we haven't used a motorhome before. Nice clean vehicle just the right one for our holiday also peace of mind knowing there was someone to call if we had any problems, will certainly hire again… Read Full Review

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★★★★★

“Reliable and unbeatable”

Written on: 20/11/2014 by Neil_Thomas (2 reviews written)

Well, this is the second time this year that we have hired a motorhome from this company and I still have no hesitation recommending them. We phoned on the off chance of hiring at the end of October and again we get the model of our choice and its new this year. 'When do you want to pick it up?', would 10am be ok. Absolutely and its there ready to go with everything as required. Quick inspection, inside and out to satisfy myself it was OK and 10 minutes later, away to enjoy ourselves. On… Read Full Review

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★★★★★

“A long weekend in Cornwall.”

Written on: 19/11/2014 by chuggsy56 (1 review written)

Our first experience of camper van hire couldn't of been better. From the moment we picked the pristine Flash25 up in Southampton everything went well. A very detailed lhand over was given prior to departure and I already felt I knew the vehicle because of the phone app I had downloaded. Plenty of space for two couples and lots of kit. A domestic size fridge freezer, oodles of hot water and quick heating from the gas boiler made our trip comfortable. Over the long weekend we only used a camp… Read Full Review

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★★★★★

“Motorhom Hire - Great Value & Customer Service”

Written on: 16/11/2014

This was the first time in a motorhome for us. Unbeatable Hire was by far the most cost-effective motorhome hire we could find and with so many pick-up points throughout the UK we were really impressed. There are many hire options, insurance options and even unlimited mileage of you want to buy that option. They're a fair rental company, we caused some small damage (not proud of this!) to the vehicle. There is even a schedule on their website explaining the cost to the customer when incurring… Read Full Review

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★★★★★

“The Best Price Ever!!!”

Written on: 07/11/2014 by ND129865384575 (1 review written)

Our family's first time in a motorhome and what an amazing experience thanks to UnbeatableHire as after checking a few prices which were absurd they came with a price that was much MUCH lower, so we took the plunge and I really have to say it was incredible value for money really was a true home from home, ok so you have to plug electric in and water and 'slop out' but what fun it was to do :-) Wayne, the member of staff I met at the depot was perfect so down to Earth and 'real' I looked hard… Read Full Review

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★★★★★

“Brilliant first time experience of Motorhome rental”

Written on: 04/11/2014 by MajaJ (1 review written)

We are a large family (3 kids + 2 adults). We always wanted to try out a holiday in a Motorhome, but didn't want to invest in one in case we hated it, so when we received a special offer for half price hire over half term October week we had to give it a try. Booking was very easy, all was done online, they reminded us of everything, sent us a couple of videos to watch before collecting the vehicle to familiarise ourselves with it. The handover was impressively organised, to the point, the… Read Full Review

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★★★★★

“7 night hire”

Written on: 03/11/2014

Good quality motorhomes with all mod-cons and well equipped with everything needed to live on the road for 7 nights. Easy to drive long distances with cruise control. Very good fuel consumption results with diesel engine doing good mileage. Staff at Bristol pickup were particularly helpful. Toilet and waste water easy to deal with and good water facilities in motorhome. Overall hire was good value for money… Read Full Review

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★★★★★

“No need to worry”

Written on: 03/11/2014 by Fiona39 (1 review written)

We were slightly worried when we looked at some reviews but we were very pleasantly surprised. We went to the depot worried that we wouldn't have the right paperwork, staff would be rude etc. on arrival we were shown around our van by a really nice chap who was really helpful. He was really busy as he had lots of customers but was very thorough. The van was great - easy to drive. All in all I would recommend this (Bristol)… Read Full Review

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★★★★★

“New vehicle, excellent value for money, helpful team”

Written on: 03/11/2014 by surfking87 (2 reviews written)

Would totally recommend this company. We hired a motorhome recently, it was 2014 registered plate, spotlessly clean, everything you could need was included like electric hook up cable, bucket for waste water, toilet chemicals, chocks for levelling the vehicle etc. We didn't hire the bedding, easy to take our own, but there was washing up liquid, dishcloth and tea towel on board which was useful. You get sent several videos of how the whole thing works which was great so not so much to learn… Read Full Review

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★★★★★

“Amazing, great value, perfect UK holiday”

Written on: 02/11/2014 by nince2136 (1 review written)

Had an amazing time in this motorhome, the experience was great from the initial hiring arrangement to the return. The company gave me excellent support and the staff at the place I collected it from were very nice and helpful and explained everything perfectly. The motorhome was the perfect size for my son and I. I would definitely recommend that you hire from this company, excellent support, excellent value for money, perfect vehicle… Read Full Review

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★★★★★

“Great value. Great van!”

Written on: 02/11/2014 by stargirll73 (1 review written)

We hired a medium sized van, bronze package, from the Glasgow depot at the end of October which was really well located for the West Highlands. It was fantastic value - much better than any other company we looked at. I needed to alter our booking which was no problem - the staff were really helpful about it. The manager of the depot was a most helpful and cheerful fella. Got our holiday off to a great start. The van itself was amazing! Spacious and very comfortable. There were only three of… Read Full Review

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★★★★★

“Great value and good quality”

Written on: 01/11/2014 by Lyndsayaf (1 review written)

Booked online from New Zealand - Unbeatable Hire was the best value deal, and it turned out to be great value for money. The staff at the pick up point were great, the van was clean and everything worked well. A small glitch re paperwork was quickly and pleasantly sorted out, with helpful staff from the admin base. We will definitely use Unbeatable Hire again in future… Read Full Review

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★★★★★

“Unbeatable Hire really were unbeatable!”

Written on: 29/10/2014 by Markov555 (2 reviews written)

We are thinking of buying a Motorhome, so thought it would be good to 'try before we buy'. We found unbeatablehire.com on the www, booked to pick up from Bourn in Cambridgeshire and it couldn't have been easier! The staff were very friendly and helpful, showed us the basics of the van and left us to it. The van a Chausson 'Best of' was very comfortable indeed and so easy to drive, with it's responsive Transit engine. All in all we had a great week on the N. Norfolk coast. Looking forward to… Read Full Review

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★★★★★

“Great Motorhomes”

Written on: 29/10/2014

We had always wanted to try a motorhome and the prices offered were so good we decided now was the time. Booking was easy and on line though we did speak to someone when necessary. On collection we were given plenty of information and instructions and it seemed like we were not being hurried at all. There were also full instructions in the vehicle and a quick reference guide too which we found useful as we soon realised we had forgotten some of the things we had been told, though saying that… Read Full Review

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★★★★★

“Fantastic motorhome holiday!”

Written on: 28/10/2014 by buckley3006 (1 review written)

We hired a 7 berth for October school week and the service was second to none.Staff were helpful.friendly and informative.Booking was easy and effortless and all done online.Pick up was easy and we were on the road in under an hour.The motorhome was well equipped and spotlessly clean and we had no problems throughout our hire.This is a great way to holiday especially with children,who absolutely love it.We didn't use the shower as all the sites we went to had fabulous facilities.My only gripe… Read Full Review

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★★★★★

“Loved our unbeatable motorhome !”

Written on: 27/10/2014 by Martpj (1 review written)

Wanted to hire a motorhome for our trip to brands hatch to watch the BSB. Saw the offer from unbeatable hire and gave them a ring, they were very very helpful, we couldn't have the medium motorhome we wanted but they gave us a very good price for the large motorhome. It was fab.. Very good looking motorhome . Due to booking it up late we did get lots of emails, but only what was to be expected. Everything in the emails was self explanatory and if we didn't understand anything we just rang them… Read Full Review

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★★★★★

“Unbeatable Hire opens a gateway to a safe adventure ”

Written on: 27/10/2014 by roadster55 (1 review written)

I've just returned from my first motorhome adventure using "unbeatable hire", I've had 3 weeks travelling through France, the Alps and down into Italy. The motorhome I was allocated was a brand new Chausson flash 04 and was absolutely immaculate. All went well until unfortunately the vehicle broke down on an Italian motorway. Of course a breakdown can happen to any vehicle, even a new one. However the Company bent over backwards to get the problem sorted and limit the stress to me as much as… Read Full Review

Teresaparker's Response to roadster55's Review

Written on: 27/10/2014

UnbeatableHire Limited is pleased that we were able to provide a satisfactory solution whilst you were on holiday when the motor home in which you were travelling unfortunately developed an electrical fault.

Due to the nature of the business, our hirers will experience vehicle failure from time to time. However we have extensive resources at our disposal to be able to provide the best possible solution and where possible to try to ensure this enables you to continue with your holiday as much as possible.

As evidenced by your own experience, we will do our very best to minimise the negative impact on your holiday experience and where possible, will provide a solution within a reasonable time frame and / or extend your holiday to reflect any inconvenience endured.

UnbeatableHire Limited thanks you for your forbearance and understanding under the circumstances.

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