Unbeatable Hire Reviews - www.unbeatablehire.com

★★★★☆
4.1 / 5
391
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Unbeatable Hire - www.unbeatablehire.com

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Latest Reviews

★★★★★

“excellent ”

Written on: 30/08/2015 by Donovan273 (1 review written)

Fantastic value for money had an awesome holiday travelled all over cornwall the van was fantastic … Read Full Review

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★☆☆☆☆

“Trying to get your refund. Back !!!!!”

Written on: 28/08/2015 by Mycah (1 review written)

Hired the large 7 birth van. On collection the van had several damages to it ie broken wing mirror , indicator light bulb out , cracked window, wheel trims missing , I had to clean the van he said did not have time to wash it but we were the only ones there to collect van during the holiday I noticed that they had taken money from my account. When I arrived back the van was cleaner than when collected customer services made some excuses about high risk driver and tried to blame insurance… Read Full Review

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★★☆☆☆

“Hidden charges, hard to get back deposit”

Written on: 26/08/2015

I used a motor home from 01.07.2015 to 08.07.2015. Everything worked smoothly until the deposit return phase. Like many others before me I did not get it back in time. I e-mailed Unbeatable Hire and got no response. I rang their phone numbers and finally after numerous attempts the only number that answered was reservations and they promised to pass on my message. I got an email back advising me to respond to their e-mail which was sent earlier and called double discount offer. They also made… Read Full Review

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★☆☆☆☆

“Dreadful company - beware of hidden charges”

Written on: 25/08/2015 by Billya1961 (1 review written)

Do not use this company - there are hidden charges at every point and getting the £1250 deposit back is a complete scheme. I've paid over £100 in hidden charges and after weeks still haven't got any deposit back at all despite numerous emails and calls. As well as a booking fee and credit card surcharge they will also charge you £30 to take your deposit off you charging you £1280 and another £30 to refund it (however the alleged refund of £1205 has yet to appear back on my credit card)… Read Full Review

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★★★★★

“Fantastic family holiday! ”

Written on: 24/08/2015 by DJGraham53 (1 review written)

We hired a motor home from Unbeatable hire in August 2015, large enough to accommodate our family (2 adults 4 children aged 12,10,8 and 3). Our hire was for 2 weeks so we took the opportunity to travel in Europe. We drove to France, Italy, Switzerland and Luxemburg. The freedom the van afforded us was perfect as we were able to travel not only site to site but also country to country in home comfort! We took out the gold standard hire meaning that we had unlimited mileage (essential when doing… Read Full Review

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★★★★★

“Simply Excellent”

Written on: 24/08/2015 by uzPreston1951 (1 review written)

It was all so easy, we arrived quickly went through the instructions and away we went. Because you can read up on the workings of the motor home online before you collect it is easy. The only thing I can think of that could be improved on is the long wait to get the vehicle. Unfortunately there were a number of people hiring vehicles so we had to wait 40 minutes to be let into the compound!However, once we were let in it was a very quick process.Maybe it would have been better if you had to… Read Full Review

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★★★★☆

“An Enjoyable Experieince”

Written on: 21/08/2015 by marcomint (1 review written)

I had a good experience from beginning to end. Was offered the van a littler earlier which was appreciated, handover was useful and painless and the van was fairly new and in very good condition. Had a great break camping in the new forest and the return was almost as painless. If I had to be picky, I would suggest the long winded paperwork process before hire could be improved and the return process a little less fussy. We had cleaned the toilet cassette and added chemicals which we should not… Read Full Review

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★★★★★

“Best holiday with great memories :-)”

Written on: 19/08/2015 by mydogcassie (1 review written)

From out first enquiry about hiring a motor home to picking it up from the Glasgow depot the service was excellent. All the information needed from us to hire was dealt with online, or you could speak to an advisor if you where unsure about anything, we found this very efficient and saved lots of time, as we literally booked so close to our pick up date. We hired the small motor home (Chausson 4) there was ample space for myself, my wife and our border collie. Upon pick up we were greeted by a… Read Full Review

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★★★★★

“First time we've hired a motorhome.”

Written on: 17/08/2015 by Karen-Driffield (1 review written)

We'd been considering buying a campervan/motorhome for some time so decided to hire one for a two week summer tour of Scotland. Hiring from Unbeatable hire was very straightforward - all done online. The pick up from the depot wasn't a problem and everything was explained clearly. There are also instructional videos explaining how the motor home works on the website and an App. The motorhome itself was clean and well kitted out. the permanent bed was very comfortable and the amount of storage… Read Full Review

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★☆☆☆☆

“Review of Unbeatable Hire”

Written on: 14/08/2015 by 349Mills (1 review written)

Save picking the camper up just have a BBQ at home and throw your money on the fire this company the person I dealt with has more tricks up sleeve than you can count and every one will cost you money Big Money I heard he has a horse called Black Bess They say you reap what you sow Well, to the person I dealt with you must have an awful lot of bad luck coming your way and we'll deserved… Read Full Review

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★★★★★

“Great first experience of a week in a motor home”

Written on: 10/08/2015 by nigelpooley (1 review written)

From the collection at the Bristol Depot to the drop off at the same place the holiday was great. This was our first experience of taking a trip in a motor home and I have to say I am hooked! I would recommend that anyone who has not experienced a motor home holiday to hire one from UnbeatableHire.com We had a great week staying at 4 different sites in Cornwall and Devon. It is a great way to travel. As we live in Norfolk it was great to be able to collect the motor home close to our… Read Full Review

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★★★★★

“Large Motor home hire ”

Written on: 07/08/2015 by Careybayliss (1 review written)

The motorhome hire was great value for money and gave us all a fantastic holiday. Worth every penny. We received Excellent customer service . The method to book was very easy. We're already planning our next holiday using this service. Big thank you. … Read Full Review

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★★★★★

“Great Value Motor Home Hire”

Written on: 06/08/2015 by carolmaguire (1 review written)

This is the best company for great value and service if you want to hire a Motor Home. We are regular festival goers and what's particularly appealing about this company is that you can hire a Motor Home for just the days you need it for the festival, therefore keeping costs down. All other companies we looked at have a minimum hire of a week during high season. The staff at our local depot (Bristol) are really friendly and extra helpful too. They fill up and give you extra water when they know… Read Full Review

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★☆☆☆☆

“BEWARE HIDDEN CHARGES and DIFFICULT around Deposit return ”

Written on: 30/07/2015

I, like a number of others on this thread, have been ripped off by Unbeatable Hire. Admin charges of £30 to give a deposit (not mentioned until a few days before collection of Van), £30 to get my deposit back and another £15 credit card fee - all not mentioned up front. In addition the promise of a fast deposit return however in reality thi stakes months and comes in teh disguise of a 'double your deposit' scam email. DO NOT BE FOOLED this company is scamming decent people wanting to enjoy… Read Full Review

Teresaparker's Comment

Written on: 10/08/2015

On behalf UnbeatableHire Limited we regret that you have had a less than satisfactory experience with us given that our recent approach in our business is always making our customers satisfaction a priority.

As you may be aware, we are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion.

Based on our customers feedback and communications we have taken drastic action internally to deliver the best experience possible. Where we fail to deliver a less than satisfactory experience we will always endeavour to address all issues brought to our attention in a timely manner.

Please contact me so we can discuss where we have failed to deliver on your customer experience and reach an amicable solution.

Please contact me.

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Hilux8888's Comment

Written on: 16/08/2015

I was just about to book for a 2 week stay, considering options now....

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★★★★★

“Friendly helpful staff and a well equipped modern van”

Written on: 29/07/2015 by Andy_clark (1 review written)

We recently hired a campervan for the first time. This company had helpful friendly knowledgable presales staff, great quality, modern vans and helpful efficient staff at the time of handover of the vehicle. The vehicles drove very well indeed and were well equipped. The use of all equipment was as discussed at the handover meeting with no nasty surprises. We travelled with 3 adult children and all of us were more than happy with the size and comfort of the van. The booking process requires you… Read Full Review

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★☆☆☆☆

“Unbeatable Hire - DO NOT USE - unless you have money...”

Written on: 29/07/2015

I'm not usually one to write reviews however it seems you only want to do it when things are bad so here goes. We booked our motorhome through Unbeatable Hire from the Oxford depot with no problem and paid the £99 holding deposit. We were then subjected to a barrage of emails requesting many different pieces of information however again no problem, we filled them all in. The date came to pay the full outstanding amount which we did and then we needed to pay our holding deposit of £1,250… Read Full Review

Teresaparker's Comment

Written on: 10/08/2015

On behalf UnbeatableHire Limited we regret that you have had a less than satisfactory experience and I would appreciate you contacting me directly so we can discuss where we have failed to deliver on your customer experience and reach an amicable solution.

I am sorry to learn of the difficulty you experienced in making contact with UnbeatableHire Limited but we have been unforeseeably short of a critical team member. The remainder of the team were however working extended hours to ensure all queries are addressed just as quickly as possible.

Please contact me as I am confident an amicable conclusion can be achieved to ameliorate the extent of your dissatisfaction you have experienced with the service provided.

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Fatttrukker's Comment

Written on: 17/08/2015

My review is pending at the moment but does not look favourable due to paying out £360 in insurance cover for 10 days and not being covered for a door mirror being charged at £397. She responds with " as with most insurance not everything is covered", well having paid a none refundable £200 CDW I was led to believe the contrary in that I was buying full cover therefore avoiding £1250 up front and waiting. I have unfortunately booked and paid this company for a 2nd hire but will not use again

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★☆☆☆☆

“Very dubious ”

Written on: 29/07/2015 by Gerald86 (1 review written)

Having experienced the customer service of this company and seeing that all the five start reviews on here are by new sign ups and have only done one review for this company. They are all fake to boost the companies score on here. They never return emails or calls, soon as they have your deposit they vanish and the fees start rolling in! Extra deposits, 30 pound for every card fee. Avoid avoid avoid… Read Full Review

Teresaparker's Comment

Written on: 10/08/2015

I am sorry to learn you are dissatisfied with the service provided by UnbeatableHire Limited as we pride ourselves in being totally transparent with the information we provide regarding potential charges.

I am confident a mutually agreeable conclusion can be reached between us and I would therefore appreciate you contacting me to facilitate this.

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★☆☆☆☆

“Unbeatable Hire- Unbearable Hire more like!”

Written on: 28/07/2015 by Suki1978 (2 reviews written)

As per alot of the recent reviews, I would avoid this company at all costs. They give you a very competitive quote at the start and then you find out after you have committed that there are lots of hidden admin and credit card charges. Its a real shame as the van was brand new and the depot staff were really helpful. We did find however that after requesting a van for 7 people it was actually for 6 people and a very small child, also when the van was full the people in the over cab bed could… Read Full Review

Teresaparker's Response to Suki1978's Review

Written on: 10/08/2015

I am truly very sorry to learn of the extent of your dissatisfaction in relation to the service we have provided. UnbeatableHire Limited takes great pride in ensuring our customers satisfaction is paramount and has made very many changes under our new management having listened very closely to our customers feedback in relation to their experience with us.

We have unfortunately experienced an unexpected staffing shortage which has now been fully addressed which did impact on the efficiency of the support being able to be provided.

UnbeatableHire Limited requests further contact be made with me to allow an amicable conclusion to be achieved.

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★★★★★

“First time motor home renters and it was fantastic”

Written on: 22/07/2015 by sandsburton (1 review written)

We needed somewhere to stay for two weeks as our hotel was full. We were recommended this company but didnt really take it seriously as we had never done it before. Anyway we went along to the Glasgow yard and were totally taken aback by the quality of the vehicles. The staff were amazing too. We had a fantastic time and will definitely use them again… Read Full Review

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★★★★★

“Great service and motorhome....again.”

Written on: 21/07/2015 by mswest (2 reviews written)

I have used UnbeatableHire.com before to hire a large motorhome but this time I hired a small-sized motorhome as it was just for myself. I preferred the smaller motorhome as it had a fixed bed and was easier to park and drive. Both motor homes were clean and tidy and everything was in order when I collected the vehicle from the Manchester depot. The hand over was very comprehensive which left me feeling confident. The selection of vans at the Manchester depot is small but you should be able to… Read Full Review

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