Unbeatable Hire Reviews - www.unbeatablehire.com

★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“Fantastic value ”

Written on: 02/02/2015 by Angelina319 (1 review written)

We booked a motor home last minute and I was amazed at the quick and professional service I received. When we collected the motor home it was spotless and every attention to detail was in it. Including loo roll, washing up liquid tea towel etc. We have never rented a motorhome before but the intro cd and the help from Vygintas the guy who looks after the van made it so simple I would definitely use this company again. They were the cheapest and the most politest company I called. Go for it… Read Full Review

Teresaparker's Comment

Written on: 27/02/2015

Thank you for taking the time to post your comments.

UnbeatableHire Limited is thrilled to learn you enjoyed your motor home experience with us so much. We understand that a lot of our customers are novices so we do our very best to provide as much information as possible to ensure ultimate enjoyment and comfort during your period of rental.

I do hope you will elect to hire from us again in the future when you will be eligible for a loyalty discount as a returning customer.

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★★★★★

“Unbeatable motor home made New Year special!”

Written on: 31/01/2015 by Sundaymuddysunday (1 review written)

My family had a very positive experience hiring a motor home from Unbeatable Hire for a few days over New Year. We looked at several hire firms and chose Unbeatable Hire because the most recent online reviews are very favourable and they have several depots to collect from and Eastleigh, Southampton, is quite near. It was very straightforward to book and the system for checking out our driving licences, insurance and so on was efficient. We paid the deposit, watched the helpful online… Read Full Review

Teresaparker's Response to Sundaymuddysunday's Review

Written on: 04/02/2015

Thank you so very much for taking the time to post your comprehensive feedback detailing your recent experience of hiring a motor home from UnbeatableHire Limited. It is very rewarding to learn the service provided met your expectations.

We understand that many of our customers hire our vehicles with little or no previous experience so we all do our very best to provide as much information as possible to ensure that comfort is maximised by being able to use all of the on-board facilities to ensure the very best self-contained mobile living experience.

UnbeatableHire Limited has made many changes to our pricing structure in recent months to ensure optimum transparency and I thank you for your appreciation of our efforts.

Thankfully, for the periods of hire taken during the colder months all of our vehicles are fully winter-proofed providing warmth and comfort from the extremely efficient heating system.

UnbeatableHire Limited hopes to welcome you back for a future hire for which you will be able to benefit from a Loyalty Discount.

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★★★★★

“The campervan trip was a very good idea. Eventho it...”

Written on: 30/01/2015

The campervan trip was a very good idea. Eventho it was short (only 3 days for us) but it was fun. The vehicle was properly maintain and everything ie fridge, stove, bed, toilet are in working conditions! The interior of the vehicle was just like how they show in video!… Read Full Review

Teresaparker's Comment

Written on: 04/02/2015

So delighted you enjoyed your period of hire with us and thank you for taking the time to post details of your motor home experience on this site.

Hopefully you will have the opportunity to experience a longer period of hire with us sometime in the future. We have many offers available throughout the year and as a returning customer you will be eligible for a loyalty discount anyway.

We regularly update the vehicles on our fleet and do our very best to provide them in optimum condition to ensure they meet our customers requirements throughout all seasons.

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★★★★★

“First experience with campervan”

Written on: 20/01/2015 by McNeillbb268 (1 review written)

Hi, I would like to say big thanks for this company, as they was very helpful with all explanation about (first time in campervan). They provide very good service, a lot emails with information. Quick respond for question and answer all phone calls during hire period (dead season - winter time) and help us with all problems which we have. Campervan was almost brand new with just 10000 mile, very clean and full equipment. I can recommend this company… Read Full Review

Teresaparker's Comment

Written on: 20/01/2015

Thank you very much for taking the time to post your comments in relation to your recent period of motor home rental. I am thrilled to learn you had such a good time.

We try very hard to meet our customers expectations and by providing as much information as possible this helps to maximise your enjoyment by being able to optimise the use of all the facilities our motor homes offer.

I do hope you will return to us sometime in the future to experience a further period of rental with the added bonus of a loyalty discount.

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★☆☆☆☆

“BEWARE - Extra Fees !”

Written on: 20/01/2015 by Damiani15 (1 review written)

BEWARE - Unbeatable Hire comes up with some of the cheapest quotes at first but then the additional fees soon mount up and make the quote higher than their competitors. The considerable booking fee was non refundable so you feel trapped in straight away. However, the booking process is very good. All done via email. Even digital signatures via Docusign software. So that aspect of the hire was fantastically efficient. One of their many emails said... "Insurance surcharges may apply for: Non… Read Full Review

Teresaparker's Comment

Written on: 22/01/2015

On behalf Motorholme Limited I sincerely regret that you have had a less than satisfactory experience with us but I am pleased to learn that there were certain elements of the service that met your expectations.

Following our discussions regarding the issues with which you were dissatisfied I appreciate both your cooperation and willingness to reach an amicable conclusion and for providing Motorholme Limited with the opportunity to achieve this with you.

Motorholme Limited also appreciates you taking the time to post your feedback as it is most useful in assisting with our tireless endeavour of improving the level of service we provide. It is only with details of your own personal motor home experience that we can take the required steps to make beneficial changes for our future customers.

Your reservation was made under the conditions of the Mighty Deal offer which did explain the potential for all charges which we have both previously acknowledged. As we have agreed the initial charge was in excess of the prescribed rate but this has subsequently been amended. Motorholme Limited is taking further steps to ensure ultimate transparency to avoid any confusion to future customers.

Motorholme Limited strives to provide every vehicle in pristine condition.

Unfortunately as discussed, all mechanical and inanimate objects can be subject to either periods of malfunction or wear and tear. Unfortunately on this occasion a fault developed for which you graciously took steps to rectify.

As you may be aware, we are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion.

Based on our customer feedback and communications we have taken drastic action internally to deliver the best experience possible.

The result of the improvements we have been made can be evidenced in the reviews to be found both on this site and Motorholme Limited’s.

We recognise that sometimes things go wrong and where we fail to deliver a less than satisfactory experience we will always endeavour to address all issues brought to our attention in a timely manner.

In a changing market, we had to adapt our marketing strategy to remain sustainable which resulted in the creation our own hire fleet in 13 locations. We rebranded the depot fleet vehicles as UnbeatableHire Limited. Enquiries for MotorHolme Limited are handled via our telephone sales team whereas UnbeatableHire is a web based booking service. Both are marketed separately.

I do hope that sometime in the future you will have a change of heart and elect to hire a motor home from us again as I am confident your experience with us will be a more positive one.

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★★★★★

“Great experience”

Written on: 07/01/2015 by cluboy007 (1 review written)

I sold my motorhome a few years ago and regretted it ever since until now. Unbeatable Hire offers great service, high class vehicles and good value for money. We hired ours from in Dodington Ash. The manager was extremely helpful and nothing was too much trouble. The Camper was immaculately clean, fully equipped and great value considering the style and age of the vehicle. I would highly recommend Unbeatable Hire any day… Read Full Review

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★★★★★

“Great vans and even better service”

Written on: 24/12/2014 by SlimRick (1 review written)

Having never driven a camper I was a little apprehensive about it. When we collected the van, every little detail was gone over until I was happy with things. The guy who did the handover was extremely friendly and helpful. The van itself was immaculate and almost brand new. We had no problem driving it or using any of the equipment thanks to the comprehensive handover. When we returned the van, we were greeted with a smile and a handshake and the return was completed within minutes. I… Read Full Review

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★☆☆☆☆

“They take your deposit!”

Written on: 28/11/2014 by Nico46 (1 review written)

The hire process is very suspicious all from the start, and sure enough, I have returned the motorhome in better condition than when I recieved it, and filled the tank up more, yet they have not returned my £121 deposit. They have not sent me any details why they have not returned the deposit. They take the liberty of charging you extra for card fees, to remove money from your account they should not take. DO NOT touch this company unless you want to get ripped off!!… Read Full Review

Teresaparker's Response to Nico46's Review

Written on: 03/12/2014

On behalf of UnbeatableHire Limited we regret that you have had a less than satisfactory experience with us as our approach in our business is always to ensure we make our customers satisfaction a priority.

All hire deposit refunds are automatically administered and I am therefore surprised to learn that this refund is not yet evident in your account as UnbeatableHire Limited has undertaken its usual process.

Please contact me directly with your reservation details to enable me to establish the status of your hire deposit refund and to discuss the issues with which you believe we have failed to deliver on your customer experience in order we can reach an amicable solution.

As you may be aware, we are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion.

Based on our customers feedback and communications we have taken drastic action internally to ensure we deliver the best experience possible. Where we fail to deliver a less than satisfactory experience we will always endeavour to address all issues brought to our attention in an effective and timely manner.

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Angry987's reply to Teresaparker's Comment

Written on: 08/12/2014

It is now 5 days later, and I have just received an email from this person. Nothing has changed.

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Nico46's reply to Teresaparker's Comment

Written on: 09/12/2014

I have finally seen in my credit card account that you have refunded the deposit, minus your fees though. If you sincerely have changed the company culture, then I applaud you, but it appears that these "delays and errors" are always in your favour and so the customer experience is one of being treated unfairly. I do hope you can change this around, but unbeatable hires reputation is pretty poor in the motorhome arena.

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Angry987's Response to Nico46's Review

Written on: 08/12/2014

It is now 5 days later...
This pretty much mirrors what happened to me, except I am not a UK citizen so the deposit was £1250. I think they count on the hires forgetting about the deposit. Anyhow, her response below is pretty similar to the bs the same person has been feeding me, with the latest email as late as today (08/12/2014)....so nothing has changed. Fortunately, I have managed to retrieve all except for £45 in "fees"....but it has taken me well over 2 months.

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Teresaparker's reply to Angry987's Comment

Written on: 08/12/2014

I do apologise for the delay on our behalf in processing your refund. Please contact me directly to help speed up the refund process.

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Nico46's reply to Angry987's Comment

Written on: 10/12/2014

I would also like to add that I have tried the phone number over 10 times now and been on hold and have never managed to get through. I assume with it being an 0845 number that I've been charged significantly for the pleasure?

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Qwifty's reply to Nico46's Comment

Written on: 27/01/2015

Why extra fees with Unbeatable hire ?

Admin fee, credit card fee, fees for a few points on your driving licence, etc.

Just make the WHOLE process streamlined online and include any fees in the final price.

Adding extra fees after paying for the booking will just upset customers and lose you business in the long run.

Also an 0845 number is taking the mick. Make it a freephone 0800 number !

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★★★★★

“Unbelievable value and hassle free”

Written on: 24/11/2014

Our week's hire was fantastic from start to finish. We hired a 3 birth motorhome from the Durham branch, they could not have been more helpful. We originally booked it from 7th Nov until 14th Nov and filled in all the paperwork, due to a family emergency we had to change at the last min. They made the process seamless and easy. We chose a Chausson flash 4 which had a ford engine. It was great for motorways travelling at 60 -70 miles per hour at 2000 revs, so was more economical than we first… Read Full Review

Teresaparker's Comment

Written on: 25/11/2014

Thank you for your kind comments in relation to the service we have recently provided.

I am thrilled to learn you had such a good time especially as we are recently under New Management and are striving to provide an exceptional customer experience on every occasion.

As you experienced, all of our vehicles offer the ability to enjoy the ultimate comfort of mobile independent living no matter what the time of year!

We strive to provide as much information as possible to our customers to ensure they experience all the benefits of every aspect of the facilities provided in our motor homes.

Details of our recently launched Loyalty Scheme will be sent to you in the hope you will be able to take advantage of one of our offers in the not too distant future.

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★★★★★

“Found a local pick up point for our motorhome hire,...”

Written on: 23/11/2014

Found a local pick up point for our motorhome hire, friendly helpful staff made the experience very easy. The handover was useful as we haven't used a motorhome before. Nice clean vehicle just the right one for our holiday also peace of mind knowing there was someone to call if we had any problems, will certainly hire again… Read Full Review

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★★★★★

“Reliable and unbeatable”

Written on: 20/11/2014 by Neil_Thomas (2 reviews written)

Well, this is the second time this year that we have hired a motorhome from this company and I still have no hesitation recommending them. We phoned on the off chance of hiring at the end of October and again we get the model of our choice and its new this year. 'When do you want to pick it up?', would 10am be ok. Absolutely and its there ready to go with everything as required. Quick inspection, inside and out to satisfy myself it was OK and 10 minutes later, away to enjoy ourselves. On… Read Full Review

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★★★★★

“A long weekend in Cornwall.”

Written on: 19/11/2014 by chuggsy56 (1 review written)

Our first experience of camper van hire couldn't of been better. From the moment we picked the pristine Flash25 up in Southampton everything went well. A very detailed lhand over was given prior to departure and I already felt I knew the vehicle because of the phone app I had downloaded. Plenty of space for two couples and lots of kit. A domestic size fridge freezer, oodles of hot water and quick heating from the gas boiler made our trip comfortable. Over the long weekend we only used a camp… Read Full Review

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★★★★★

“Motorhom Hire - Great Value & Customer Service”

Written on: 16/11/2014

This was the first time in a motorhome for us. Unbeatable Hire was by far the most cost-effective motorhome hire we could find and with so many pick-up points throughout the UK we were really impressed. There are many hire options, insurance options and even unlimited mileage of you want to buy that option. They're a fair rental company, we caused some small damage (not proud of this!) to the vehicle. There is even a schedule on their website explaining the cost to the customer when incurring… Read Full Review

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★★★★★

“The Best Price Ever!!!”

Written on: 07/11/2014 by ND129865384575 (1 review written)

Our family's first time in a motorhome and what an amazing experience thanks to UnbeatableHire as after checking a few prices which were absurd they came with a price that was much MUCH lower, so we took the plunge and I really have to say it was incredible value for money really was a true home from home, ok so you have to plug electric in and water and 'slop out' but what fun it was to do :-) Wayne, the member of staff I met at the depot was perfect so down to Earth and 'real' I looked hard… Read Full Review

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★★★★★

“Brilliant first time experience of Motorhome rental”

Written on: 04/11/2014 by MajaJ (1 review written)

We are a large family (3 kids + 2 adults). We always wanted to try out a holiday in a Motorhome, but didn't want to invest in one in case we hated it, so when we received a special offer for half price hire over half term October week we had to give it a try. Booking was very easy, all was done online, they reminded us of everything, sent us a couple of videos to watch before collecting the vehicle to familiarise ourselves with it. The handover was impressively organised, to the point, the… Read Full Review

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★★★★★

“7 night hire”

Written on: 03/11/2014

Good quality motorhomes with all mod-cons and well equipped with everything needed to live on the road for 7 nights. Easy to drive long distances with cruise control. Very good fuel consumption results with diesel engine doing good mileage. Staff at Bristol pickup were particularly helpful. Toilet and waste water easy to deal with and good water facilities in motorhome. Overall hire was good value for money… Read Full Review

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★★★★★

“No need to worry”

Written on: 03/11/2014 by Fiona39 (1 review written)

We were slightly worried when we looked at some reviews but we were very pleasantly surprised. We went to the depot worried that we wouldn't have the right paperwork, staff would be rude etc. on arrival we were shown around our van by a really nice chap who was really helpful. He was really busy as he had lots of customers but was very thorough. The van was great - easy to drive. All in all I would recommend this (Bristol)… Read Full Review

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★★★★★

“New vehicle, excellent value for money, helpful team”

Written on: 03/11/2014 by surfking87 (2 reviews written)

Would totally recommend this company. We hired a motorhome recently, it was 2014 registered plate, spotlessly clean, everything you could need was included like electric hook up cable, bucket for waste water, toilet chemicals, chocks for levelling the vehicle etc. We didn't hire the bedding, easy to take our own, but there was washing up liquid, dishcloth and tea towel on board which was useful. You get sent several videos of how the whole thing works which was great so not so much to learn… Read Full Review

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★★★★★

“Amazing, great value, perfect UK holiday”

Written on: 02/11/2014 by nince2136 (1 review written)

Had an amazing time in this motorhome, the experience was great from the initial hiring arrangement to the return. The company gave me excellent support and the staff at the place I collected it from were very nice and helpful and explained everything perfectly. The motorhome was the perfect size for my son and I. I would definitely recommend that you hire from this company, excellent support, excellent value for money, perfect vehicle… Read Full Review

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★★★★★

“Great value. Great van!”

Written on: 02/11/2014 by stargirll73 (1 review written)

We hired a medium sized van, bronze package, from the Glasgow depot at the end of October which was really well located for the West Highlands. It was fantastic value - much better than any other company we looked at. I needed to alter our booking which was no problem - the staff were really helpful about it. The manager of the depot was a most helpful and cheerful fella. Got our holiday off to a great start. The van itself was amazing! Spacious and very comfortable. There were only three of… Read Full Review

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