Unbeatable Hire Reviews - www.unbeatablehire.com

★★★★☆
4.1 / 5
513
79% of users recommend this
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Summary

Note from Review Centre:

Review Centre understands that Unbeatable Hire has requested positive reviews in exchange for a £30 Amazon Gift Vouchers. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 

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Latest Reviews

★★★★☆

“Excellent customer service at collection point”

Written on: 23/02/2017 by McCoy1991 (1 review written)

Staff at Bristol collection point were excellent making handover and return an easy experience for novices… Read Full Review

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★☆☆☆☆

“NO NO NO NO ”

Written on: 13/02/2017 by Diazip172 (1 review written)

NO the Motorhome was not the 2015 model that they advised me i would be hiring. It was a tired, well used 2012 model. The mattress was old,flat and uncomfortable. Repairs had been carried out which were a disgrace (eg: an infill piece of wood above the fridge that was 30mm short and held on with sticky tape)Roof vents that did not work.Shower hose leaking. NO I did not receive the security deposit back in full. I was charged for over £500 for repairs to a faulty roof vent and a cracked… Read Full Review

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★☆☆☆☆

“Disgraceful company ”

Written on: 12/02/2017

This company ripped our party completely off . I currently have a County Court judgement out ... Which has been ongoing since September 2016 ... Basically they refused to pay the deposit back to us £250, due to some unbelievable claims made against us, which were all coincidentally made after we left there premersis.... At the hand over it was made out to the three of us in the party that everything was Ok with the Van apart from a missing sink plug, which we held our hands up and admitted… Read Full Review

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★☆☆☆☆

“Unbeatable Hire Is a business I will never use again”

Written on: 01/02/2017 by Johnson5 (1 review written)

Please do not use this company. It is a horrible experience returning the van and trying to get your deposit and bond back. At first the original price quoted seems very competitive. However, numerous unforeseen charges are added: credit card surcharges, admin fees, card handling fees, insurance surcharges etc The motorhome was good and when we collected it we were shown round the van by a nice easy-going member of staff. However, when returning the motorhome a different member of staff was… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 05/01/2017 by Mohamedq273 (1 review written)

We echo a lot of the adverse commentary voiced by many dissatisfied customers on this review site. Our deposit was returned, after many calls and emails, two weeks late, minus their £15 'processing/admin' fee. We count ourselves very lucky ... and we will not use them again. Had we seen the reviews here, we would not have engaged them in the first place… Read Full Review

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★★★★★

“Investor hire (UnbeatableHire)”

Written on: 25/12/2016 by rokersol73 (1 review written)

As an investor I decided to make use of the free hire which was available to me. I thought the whole process was simple and stress free from start to finish. I also had to pay the deposit of about £290.00 which I understand will be refunded after 28 working days as this is held in case of any speeding/parking fines which I may have incurred, which I think is fair enough. The van was a 13'plate and still in fairly good condition outside and in. This was collected at the Durham site where a… Read Full Review

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★☆☆☆☆

“WHAT YOU SOULD NO ABOUT THIS COMPANY”

Written on: 10/12/2016

Do not touch them with a barge pole When it comes to getting your bond returned be prepared to spend hours trying to contact someone, email ignored and only able to speak to an answer phone. Still have not got mine back having to take legal action… Read Full Review

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★★☆☆☆

“Are you patient and have an eye for detail ?”

Written on: 08/11/2016 by kennysimo (1 review written)

Finally received my deposit back after 33 working days. I will keep this simple. If you are very patient with the initial booking and constant email updates etc and are good with computers crack on. The motorhome was fine with a few dints here and there so when I queried marks and chips they were not required well that made me worry as every other scratch and minor crack was required. The mileage on the tablet on take over was higher than the odometer so I took photographs to prove my innocence… Read Full Review

Aussielinda's Response to kennysimo's Review

Written on: 18/11/2016

I cant agree more with your review. 38 days and counting waiting for my refund of £1250. Many emails later and just spoke to livechat who stated there was a glitch in the system which kept offering me a double deposit voucher instead. Declining this offer should have triggered my refund but didnt.....I live in Australia hardly likely to accept.
I would never use Unbeatable again .. The motorhome was old ,the shower screen broken and struts under the bed broken.Also the check in on the tablet....no copy for me of anything.

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Hepp66's reply to Aussielinda's Comment

Written on: 27/11/2016

I agree with the two previous reviews. Still waiting for my deposit of £1250 to be returned after 29 working days since the end of the hire. Would never use them again.

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★★★★★

“Great motorhome at a good price”

Written on: 31/10/2016 by JimWalker (1 review written)

We hired a motorhome for a week touring around Scotland. The motorhome was big, spacious, clean and with all mod cons. Couldn't be happier with the size and comfort. It was very warm for the last week in October - a lot warmer than we had hoped for. Bedding was provided as an option pack and was all clean. The motorhome was economical on fuel and easy to drive having not driven one before. Staff were really friendly at pick up and drop off and wouldn't hesitate from using them again in… Read Full Review

Aussielinda's Response to JimWalker's Review

Written on: 11/12/2016

Yes but have you had your security deposit returned yet. I have now been waiting 45 working days for my £,1250 to be returned !!!!!!!!!!!

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★★★★★

“Motorhome rental”

Written on: 27/10/2016 by LeoHolmes430 (1 review written)

Fantastic motorhome with everything you can need, plenty of space and excellent condition, meant that we can have holidays we want at a fraction of the cost rather than owning one. Excellent handover and booking process is easy. We hire a large vehicle slept 7 for 5 nights, when we couldn't work the heating on phone support within minutes sorted the issue. Came equipped with TV and full size fridge, perfect layout for our large family of five. We collected it early after a quick call and were… Read Full Review

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★☆☆☆☆

“Thieves”

Written on: 24/10/2016

The first problem was finding the place in Alvechurch as it did not have a sign at the gate. At the end of the holiday, I was told that it would take 28 days for the deposit to be refunded. After 32 days and no refund, I phoned Unbeatable Hire and they did start the process of refunding. Up until my call they clearly had no plans to refund at all. When I did finally get the refund nearly £100 was missing. They tried to claim this was due to less fuel being in the tank upon returning it. I… Read Full Review

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★★★★★

“A very personal service”

Written on: 24/10/2016 by Johnkatrina (1 review written)

Having enquired about hiring our 1st motor home we were contacted by a very helpful lady who helped us from start to finish, explaining and advising very thoroughly.. As we live in Bournemouth and wanted to visit the North, she suggested we pick up our motor home in Durham , saving the mileage . We took the bronze package with 800 free miles. If you want unlimited mileage it would be worth taking the silver package. The van handover was thorough and friendly and we had a smashing week in the… Read Full Review

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★☆☆☆☆

“Unuseable”

Written on: 22/10/2016 by robertsuebtinternetcom (1 review written)

I hired from the Manchester Depot, when we arrived to pick up the motor home in the middle of know were, we had to wait outside some big iron gates for 10 to 15 minutes for someone to open the gates. I think the manager Yard Manager is a wind up, after traveling from Kent to Manchester and waiting outside the gate I asked if I could use the toilet, I was told they did not have customer toilets but could use the chemical waste toilet out back. After a wonderful holiday but a rainy finish… Read Full Review

Robertsuebtinternetcom's Response to robertsuebtinternetcom's Review

Written on: 08/11/2016

Please see below your post-hire statement.


Post Hire Charges
Damages Fees
Exterior Damages found:
Un-emptied Waste Toilet Cassette Fee £100.00
Misc Non-Insured Damages
Notes Off/Side Rear Side Skirt £190.00

Valet Cleaning Fee £75.00

Gas, Fuel & Mileage Readings
Your hire included 16500.0 free miles. Each additional mile thereafter is charged at £0.90 per mile
Pre hire fuel tank measure 53.0
Returning fuel tank measure 49.0
Fuel shortage charge £8.00
Refuelling Charge 0.00

Checkin surcharges subtotal £380.50 (Includes £7.50 admin fee)
VAT £76.10
Total Amount Checkins Due £456.60

Refund Deposit Financials:
Hire Deposit £1,250.00

Less Deposit Fees Including:
Admin Fees £12.50
VAT £2.50
Post Hire Fees £447.60
Refund Due £787.40
Refund Paid £787.40

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★★★★★

“Affordable, Professional & Luxurious ”

Written on: 09/10/2016 by MarkPuri (1 review written)

From the time of booking the holidays, company was there all the time with encouraging advice (because it was our first time ever) and suggestions. I was going to book a Gold package but booking Lady advised me to book Bronze, which was cheaper. Collection place staff, wow, courteous, helpful,have all the time in the world to assist and advice. Thank you very much and will be hiring from you again as well as, will be recommending you… Read Full Review

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★★★★★

“ Unbeatablehire motor home touring holiday of Inner...”

Written on: 29/09/2016 by AlekB (1 review written)

We have just come back from a lovely holiday touring the Western Isles in a Flash 03 motor home from Unbeatablehire.com. The motor home was a perfect way to get around and see some of the most beautiful scenery anywhere in the world. The Flash 03 was comfortable and spacious and well equipped and the camp sites we visited were excellent and people most welcoming. It all worked out very well. We also got to see some amazing wildlife, such as otters, eagles and whales. Picking up the motor home… Read Full Review

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★★★★★

“Top Notch Motor Home Holiday”

Written on: 29/09/2016 by RussellFear12 (1 review written)

From the moment I started organising the trip in the Motor Home Unbeatable Hire were nothing but exemplary. Advice was provided to ensure I had the right package which gave me confidence in the company. Picking the Motor Home up was quick and easy, the staff made me feel comfortable driving the van and all of the necessary information was explained upfront. It was a similar story on return of the van, everything explained and was quickly on my way. I would recommend Unbeatable Hire to both… Read Full Review

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★★★★★

“Holiday on wheels”

Written on: 12/09/2016 by pfrobo (2 reviews written)

Just had a fantastic motorhome holiday touring the west coast of Scotland with Unbeatablehire.com motorhomes. This is the first time we have tried a motorhome holiday and we can thoroughly recommend it. We hired a small motorhome for the two of us, it was ideal for us and had everything you could need like a toilet, shower, heating and hot water and a proper stove, grill and full size fridge. Dealing with unbeatablehire was very easy and professional, they have locations in Glasgow and… Read Full Review

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★★★★★

“Great Hire Experience”

Written on: 11/09/2016 by ShonaghG (1 review written)

As first time camper-vanners we can't fault either the service or the van. A good run through the info we needed was provided. And the van had everything we required. Overall a great time was had. So much so we intend to use Unbeatable hire again next year… Read Full Review

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★★★★★

“Had our first motorhome experience recently with...”

Written on: 03/09/2016 by Linger (1 review written)

Had our first motorhome experience recently with Moterholme/unbeatable hire. We were very impressed with the service from start to finish.the booking process was easy to understand and the steps were clearly illustrated. We picked up at Gatwick airport where the handover service was efficient and professional . The motorhome was almost new and in perfect working order. The staff at Gatwick could do no more for us , We will defiantly be back… Read Full Review

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★★★★☆

“trully are unbeatable”

Written on: 27/08/2016 by frichaid (1 review written)

The booking process is straight forward and each stage is set out in order and is closed when completed. The staff at both the admin centre and online chat are very helpful, as are the staff at the Barnsley branch where we hired from. All round excellent experience and very hard to find cheaper with this level of service and great condition of vehicles. Only negative side is not being able to collect until 3:00 p.m on day of hire so will have to book for day before next time… Read Full Review

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