39 days since returning & still waiting for the deposit

It has been exactly 39 days since I returned back the motorhome and still waiting for the deposit £1250 to be refunded back.

As per the contract policy it says "Your Deposit payment will be held and refunded upon request after 28 working days after the date of the check-in date of the vehicle. This period of time may be longer in the event of any post hire charges being required to be imposed."

Despite calling the customer care team and them confirming there are no additional charges imposed it is disappointing to note they have still not processed the payment. I was also given wrong information by a customer care adviser the payment was already processed when it was not.

Overall a very bad experience with the company and would not recommend to anyone!