Written on: 17/06/2013
My wife recently took two disposable cameras into the Felixstowe branch of Max Spielmann for processing. Both of them came back with badly scratched negatives. Now, if they were from the same camera it is possible the camera had dirt in it and was at fault, but these were from 2 different cameras so the fault lies with the processing ( I used to run a pro lab.......) We took them back in to complain but were told to come back when the manager was there.......which we did. We were offered a refund, but the manager said the fault was not with them and refused to let us keep the pictures or negatives ! After a slight disagreement about this she did hand them over but we found her to be rude and obstinate, they ruined my wifes pictures from her friends hen night and we didn't even get an apology. I would never use them again. I have seen really awful prints by them before, but in our town they are the only place processing films now so my wife went there. Big mistake. Poor quality work and poor service.