Cowboys - do not collect in store

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thak44's review of Maplin

★☆☆☆☆

“Cowboys - do not collect in store”

Written on: 27/04/2012 by thak44 (1 review written)

If you order on-line and collect in store the price you're charged will be the store price, even though the price in your basket will be the online price. They get away with this because they don't include the price on your reservation email or on the final page you click on to reserve, so the first you know of this con is when you pay in the shop. I was not the only person in the store that commented on this when I was there,but the customer service adviser was more interested in practicing his training speech than listening to what i was saying.

This to me shows it's a common way that maplin misleads it's customers and on purpose (either the store staff could feed this back to head office but choose not to, or they do feed it back and head office chooses not to act, so misleading either way).

Avoid this store unless you want to be conned, especially if you need to travel to get there. No one likes a long journey, only for the shop to change the price once you get there.

  • Great Portland Street

    Branch Visited

  • Quality of service

  • Layout of shop

  • Value For Money

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