Awful staff terrible customer service

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★☆☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Maplin

★☆☆☆☆

“Awful staff terrible customer service”

Written on: 08/04/2012

Well I had so many bad experienced with Maplins it would take forever to write this.

Once I walked into maplins because I wanted to buy a new power cable for my music keyboard. I asked a salesman to help me. I said " Hello I dont know if you can help me but I am looking for a cable ---" but before I said anymore the shop assistant said in a snappy unfriendly voice " what for"

It was the tone of his voice that was the problem. I went on to explain and I had already picked a cable up from the shelf. I said to the salesman " do you know if this one will be okay"? He replied and said " Yes thats fine if you want to blow up your keyboard". Now he was not joking when he said this.

The staff are so unhelpful and unaprrochable I felt unable to go back in to get a refund for other problems in the future. Another time I brought a new hard drive for my computer so I could upgrade to windows 7. I was given the wrong type of hard drive and so I took it back and was told because it was out of the package they could not refund it. So I ended up loosing £90.00 of my money!!!

Writing several complains I was just told that " We have the best customer services and good feed back from other customers" completely ignoring what I said.

Good range of prodcts, TERRIBLE TERRIBLE service. Will never use them again.

  • Maidstone branch Kent

    Branch Visited

  • Hard drives, power cables £15- 95.00

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Xxxyyyzzz66's Comment

Written on: 01/01/2013

I hate to say it but it's kind of your fault for losing out on the £90, it's nothing to do with Maplin. You should have done your own research into the hard drive you needed as there's no way the store assistants could have known which one you require without looking at your computer our you telling them.

And buying the wrong thing and not being able to return it without the packaging when there is absolutely nothing wrong with it isn't something particular to Maplin, that's most store's policies...No company should make a loss because you're not intelligent enough to think to research what you need BEFORE going to the shop

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