Written on: 05/01/2012
Ridicules attitude when asking for refund
I recently bought a DVR PCI card for my pc to run cameras for security, fine this worked perfectly but trying to access them remotely with the bundled software was nothing short of impossible! The remote viewing was the reason behind the purchase.
Over 2 days were spent by myself and a IT expert trying to make it work. No NAT or software firewalls all ports open even between 2 PC's on the same desk, nothing.
I returned the product for a refund stating in precise detail what i had done, how we tried to resolve the problem only for a really arrogant cheeky Maplin manager whom tried & succeeded in talking to me like a idiot in front of a very busy shop. TBH i wanted to pull him over the counter i was that angry. You don't talk to customers like that... even if they are wrong [i wasn't].
Still awaiting a refund, like others i shopped at Maplins for years but never again.
This was the Maplins in Hamilton retail park scotland
After the arrogant attitude i felt i had to try and warn others of the shoddy service.
Simply disgraceful at best. :(
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