Very Unprofessional Service

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Guest's review of Jessops

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“Very Unprofessional Service”

Written on: 01/05/2017

Jessops Castle Street store in Edinburgh took my nephew's order of 3 rolls of film to develop , print and scan to CD on a Wednesday and agreed on a pickup of his order at 2.30 next day. Thursday came and he called to confirm he was coming in to collect his order. Jessops staff told him not to as it was not ready , and wouldn't be until 10am on Friday , next day. He called next day and was told it was still not ready and he would be able to collect at 3pm. So , he went at 3.15pm om Friday and it was still not done !
All that had been done was developing of the 3 rolls of film - no prints , no CD. Jessops had 3 points of contact to act upon the order or to explain the delay. No action was taken.
My nephew lost a day and a half from Uni , and also a shift at his part-time job and a whole lot of disappointmet for him and his mates who were waiting on his images.
Very poor show Jessops , very poor show.

  • Jessops Edinburgh

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