Clueless staff, poor service, incorrect pricing.

“Clueless staff, poor service, incorrect pricing.”

Written on: 24/05/2012

When you go into a store planning to spend around £2k or more, you'd expect the staff to at least acknowledge your presence. Sadly not in this case.

After waiting 15 minutes to be served, I asked for a Canon lens, which according to their price list, displayed on their shop counter, was £1800. I then asked for a Canon wireless remote. The dumb assistant went and got a wired remote. When I repeated the request, she looked clueless so I told her not to worry, I'll buy it elsewhere.

After adding a filter (£50), I was asked for £2100. (You do the maths!).

I queried the price and she told me that the price on the list was "after the cash back offer". I then reminded her that Canon provided the "cash back" not the store. She then said, "it's an old price list, you should have checked the website first". When I reminded her that it's actually illegal to advertise one price and then ask for more when you pay, she again said "you should have checked the website first, we put up the prices a month ago".

When I asked why therefore, they were displaying old prices, the dim witted assistant had no response but to repeat yet again I should check the website. My final comment was "if these prices are not changed within the hour, trading standards will be informed". With that she finally removed the price list, I left the store and ordered online from Amazon.

Calumet: If you think that being served by an assistant that stinks of cigarettes, who is clueless about the products you sell and that telling people to "check the website for the correct prices" is the day forward, then Amazon will continue to get my business.